Several visits since Dec 2025! The massage continues to be…read morevery good. Excellent deep tissue massage, very professional and clean. With the very cold weather the massage table was kept warm! with a warm cover during massage. I always find they are busy but it's worth the wait.

During my massage, the therapist used both hands to rub from my back all the way down under my…read moreunderwear, making direct contact with my buttocks. After that, he climbed onto the massage table while I was still lying face-down. He placed his knee between my legs, in the area of my vagina, spread my legs apart under the cover, and used his hands to pull my upper body up and bend my back. I did not consent to any of this contact, and it made me extremely uncomfortable. Afterward, he continued the session by massaging my legs. During that portion, he went under the drape from my toes up to my inner thighs, and his hands came very close to my vaginal area. I again felt uncomfortable and told him that my head hurt so he would stop. He then moved to massage my head instead. The incident left me feeling violated, anxious, and deeply uneasy. At no point did I give consent for him to touch under my underwear or to reach that high on my inner thighs. I believe this behavior constitutes a clear violation of professional boundaries. After the incident, I returned to the business and photographed the license posted on the wall. The photo (attached) shows that the therapist's picture appears taped onto the license, and I am concerned the document may not be valid. I have made a report to the Mansfield Police Department about this incident and request that TDLR investigate both the inappropriate physical contact and the possible falsification of a license document.

Fantastic massage from Joanie, great value and pressure, friendly service. Badly needed after being…read moreon the road a bunch. I believe it's under new management.

1 hour massage only lasted 45 minutes. She was on her phone texting and stopped. When confronted,…read moreshe didn't know what I was talking about.

Sarah does an awesome prenatal massage! And the front desk is always so sweet and helpful.read more

This was my first time in and I can't say enough about this place. You just have to go to…read moreexperience the kindness, professionalism, and welcoming atmosphere. I'm big customer service and it's not like the other chain massage places where it seems to be all about the money. It truly is about your experience.

The staff and masseuse are friendly, and I always enjoy my visits to the Mansfield location. We…read morearrived early to ensure a timely check-in and were pleasantly able to enjoy some samples while we waited. The location is consistently nice, quiet, and welcoming, making each visit a relaxing experience.

7+ Years of Loyalty Gone -- Credits Wiped Out Without Warning…read more I have been a loyal Hand & Stone member for over seven years, and I am beyond disappointed with how I was treated. Without any warning, my membership was cancelled, and with it I lost over 20 credits I had accumulated -- many of which were built up during the pandemic when services were limited or unavailable. At no point was I notified that my membership was about to be terminated, nor was I given the opportunity to use my credits, pause my account, or make any kind of arrangement. For seven years, my membership had never once been cancelled. To suddenly terminate it and wipe out credits that were already paid for feels unfair, unethical, and frankly unacceptable. Those credits represent real money -- not a courtesy, not a gift -- and losing them without notice is a slap in the face to long-term, loyal customers. This experience has completely destroyed my trust in this company. Loyalty clearly means nothing here. I would strongly caution anyone considering a membership to read the fine print carefully and not assume your unused credits are safe -- because mine weren't.

Ning is very professional and does a great massage. Her back walking is phenomenal. The store is…read moreclean and very well kept.

Great massage! Clean, professional atmosphere…read moreFair price First time for walking on back massage

Amy did a great job! She made me feel comfortable and at ease, and really helped relax the muscles…read morein my back and neck. At the end my back was so relaxed, I swear I felt a little taller when I left the appointment. Her office is cute, clean, and very professional. With the pandemic going on, I also felt that she went the extra mile to endure her office was sanitary and safe. I was honestly apprehensive about getting a massage since I have felt uncomfortable with other massage therapists in the past, but after this appointment, all my worries are gone. Amy is extremely personable and experienced. I'll definitely be back for another session. Thanks Amy!!!

First thing, the atmosphere. Wow... It seemed to me like the smell of the humidifier/diffuser, the…read morebrightness of the room, and the ambient music was all designed to promote total relaxation. Amy is an amazing therapist. Her experience and knowledge really showed through in how she skillfully navigated the muscle groups where I hold the most tension. She also explained to me very useful information about how I should be hydrating more due to my extremely physical occupation, and specifically that the discomfort in my calves and shins were indicative of this dehydration. She really knows her stuff!!!!

What a great new massage store! Very professional! It's family owned and operated. Best foot…read moremassage I have had in a long time! 5 stars to the business and staff. Great atmosphere.

From the owner: We believe the true value in therapeutic massage is listening to you and tailoring a session to…read moremeet your specific needs. we're focused on creating real and positive change in your body, mind and spirit.

Pretty good. Depends on who you get though like any massage place. So are very light handed. Others…read morearen't. Overall it's a good place. Music next door is kind of invasive but it is what it is.

So.... My massage was great over all! I was able to walk right in. They make you pay first!! Ok…read morewhatever but I tip after a service. Which I was going to do in cash since I had to pay first!! After my service the massage therapist and who I assumed is the manager, neither speaks English. One is standing near the exit telling me I didn't tip . I went to explain that I was going to tip with cash but i realized I was being CHECKED ABOUT NOT TIPPING! I tip everywhere I go and attended to do the same today. I left a tip. Even bigger than what I was originally going to leave but you have lost my business and I will never recommend this place to anyone. How tacky!!