They are the best. Dixie and the optometrist worked to make sure I had the best experience. I have…read morea difficult and complex eye glass prescription and they got me seeing better than I have in a long time.

My first appointment went great for Dry Eye diagnosis and treatment plan…read more My second appointment for a diabetic eye exam and vision check turned into a nightmare. Dr. Rebecca Jangula is great. However, staff member Mary manipulated me into an unwanted, unauthorized $39 procedure that my insurance would not cover. I never authorized any extras. Then office manager Heather refused to release my medical records until I paid for it. This is against HIPAA and Idaho law and down right dishonest and unethical. They lied and manipulated me solely to add the extra charge (likely so Mary could earn a commission). They cared only about their money, not my finances. Buyer beware. I won't be going back or referring anyone to them. $39.00 just cost them way more in lost business

Both the doctors that work here are wonderful! I've had the pleasure of seeing both of them. I even…read morebrought my 7 month old son here. They are very thorough when doing the exams, and explain everything so I understand what's going on. Everyone in the office was very friendly, from checking in to checking out and looking at glasses. They have a nice big selection of frames. I would definitely recommend coming here for all of your optical needs!

Excellent! Doctor and staff were professional, yet went out of there way to answer my questions,…read moremake my visit comfortable and helpful. I highly recommend Dr Brisbane for your eye care.

Always a pleasure to come in for my yearly exam. The staff always remembers you and Dr. Brisbane is…read morenot only personable but also professional and will answer any question you have taking as much time as you need. Highly recommend!

We have been going here for our eyeglasses and contacts for a couple of years as they accept my…read morehusband's insurance. They are always super helpful and friendly. I went in today to see about glasses for computer use with my new prescription. The optician helping me, who has helped us in the past, was so helpful! She made up a pair of glasses for me to see the difference between my regular distance glasses to the computer ones. Super helpful to understand how much better they will be for work! She took the time needed and was not rushed. I appreciate the customer service and would recommend this clinic to anyone and everyone. Great location and parking. Thank you!

Positive experience. Moved here from another state and needed a updated contact prescription. Easy,…read morepolite and kind. Recommend.

Dr. Fairborn and the office team are nice and have obviously been trained in customer service…read more However, at my last eye exam, I had some kind of allergic reaction to one of the drops I was given and came in the following day for a quick follow up to my regular exam to figure out why my eyes were red and the skin around them completely blistered. I'd been told "come in if you have any issues!" So I did, but was not told that this would be considered a new visit - and it was charged to my insurance company and incurred an additional $50 copay that I was never informed about until I got the invoice in the mail. It would seem like if you have a strong reaction to something that happened during their treatment, you would be seen without it incurring another charge. OR at least you would be informed of such. The glasses that my husband and I ordered from them scratched easily despite paying extra for scratch protection - and I only ever used the cloth given to me. After shopping around we realized we could have saved hundreds going elsewhere. Also keep in mind that one of their employees is "hands on" - that is will touch your shoulder, arm or get into your personal space. While I'm generally really easy going, it happened often enough and bothered me enough to have to ask to have someone else help me - the request was granted, but the nurse I spoke to acted like I was being unreasonable for making the request, and i had to continue to make the request every time I came in - apparently it was not noted in my file. I hate giving negative reviews, but thought it might help others to share my experience. I will be taking my business elsewhere and encourage others to do so as well.

I just moved to town, and my last pair of contacts ripped as I was taking them out for the evening…read more I called several other optometrists in the area and requested a pair of samples, explaining that I had my current prescription and would purchase a box of contacts from them. Those places all declined to provide a sample pair unless I had an exam, even though I explained I had my current prescription. When I called Northside, Megan answered the phone. She was fabulous! She asked me what my prescription was, found that they had samples, and provided them to me after purchasing a box of contacts, exactly what I needed! When I arrived at the store, a receptionist warmly greeted me and explained that Megan would be right with me. I sat in their lovely waiting room for a minute before Megan got me my samples and ordered me a six-month supply, all for tremendously cheaper than I had paid for that same box at other stores in the past! Megan solved a major problem for me in minutes and with great kindness and respect. The customer service at Northside Vision Center is truly fabulous, and they've made a lifelong customer out of me!

Dr. Fischer has been taking great care of my family for 10 plus years! Her staff helps maximize my…read morebenefit usage and stands behind her products regardless.

The doctor was very nice. But I ended up with $500 reading glasses. They were supposed to be…read more"office glasses" that I could wear all day. If I wanted reading glasses I could have gotten them anywhere for $10. I can't see my computer with these or anything farther than a foot away. I can see my phone screen a little better but not really. Maybe the prescription is wrong or it's because they are moving around so much. Pick up was short. They didn't have me test the glasses or make sure they even fit right. Never had an optometrist not do that at pick up. Really disappointed and won't be back.

I was so pleasantly surprised I didn't have to get my eyes dilated. The team was also very kind,…read morewelcoming and accommodating to my whole family. The doctor was knowledgeable. The contact lens specialist was thoughtful. Listened well and helped me get the right contact lenses. That would work for me. After a really stressful day at work, the eye Care team gave me a lovely experience. And I really enjoyed my appointment.

The staff were incredibly rude, especially the man running the glasses department. As soon as he…read morefound out I had state insurance and wouldn't be spending money out of pocket he was rude to me. I felt very uncomfortable. The woman at the front desk ignored me and talked to her coworker while I waited to be checked in. The doctors were fine.

The good: Everyone was incredibly friendly! Every interaction I had from the front office staff, to…read morethe technician who started my exam, to the doctor, and the woman who helped me pick out glasses, was pleasant. The customer service was genuinely excellent. The not-so-good: Before my appointment, I was told they couldn't provide an accurate breakdown of what my insurance would cover until I arrived. I have good vision insurance, and my annual exam should only require a copay. While the exam itself was covered with the copay, I was also charged $100 for a contact lens fitting. At every previous optometrist I've seen, that fitting has been billed to my insurance and covered, so this was an unexpected expense. The doctor also recommended dilating my eyes. I mentioned that previous optometrists have told me my pupils naturally dilate enough that it usually isn't necessary. He said he'd like to dilate them at a future visit just to be thorough. I then asked whether they offered retinal imaging instead, since I've had other offices include that as part of the exam. They do have the machine, but I was told it would cost an additional $40. Overall, I had a positive experience with the people and felt well cared for during the exam. However, I left feeling like there were several unexpected add-on charges throughout the visit. While the staff was wonderful, the overall experience left me feeling a bit nickeled-and-dimed, and unfortunately that makes me hesitant to return.

While poking myself in the eye is not something that I would recommend to anyone, the entire team…read moreat Blink Eyecare were incredible, and I am grateful! I originally was turned away from another local eye clinic when trying to get an appointment via their triage line, and then in desperation, walking in, both receptionists there were brusk and borderline rude, making it seem as if it was a favor to get me scheduled for later that week. My issue was much more time-sensitive; I had lacerated my cornea. I ended up going to Providence Urgent Care in Spokane Valley, and they were also exceptional. They got me taken care of to the best of their expertise, then ended up getting me an appointment later that morning at Blink. The physician I saw at Urgent Care told me how great everyone at Blink Eyecare is; he shared that it is where he and his family go. Everyone from the receptionist to the optometrist whom I saw was kind, caring, professional, efficient, and made a less-than-ideal situation much better. They took care of me quickly and explained everything clearly as they addressed my needs. They assessed my injury, cleaned my eye, and were able to provide a contact lens band-aid with medicine to help heal my cornea. The optometrist communicated with me throughout the entire visit, and the receptionists scheduled me for a follow-up appointment 48 hours later. Once again, everyone was fantastic at the follow-up visit, and I can tell from all interactions that Blink Eyecare is a terrific business and service within our community.