Had a wonderful, relaxing, refreshing facial with Jessica. She was considerate of my needs and…read moreskin concerns. Can't wait to go back for additional sessions.

Amber is the absolute best. I drive all the way from Utica, MI to see Amber for brow waxing. She is…read morethe only person who's ever waxed my brows to look identical and the shape I want them. Recently, I received my first facial by Amber and it was a phenomenal experience. I look forward to getting more facial's in the future.

About me -- mid 40's, dark and coarse hair, stubble within hours of shaving. Lucky me!…read moreI purchased a Groupon for hair removal and started with underarms. Heidi (owner) is gracious and explains the process, what to expect. 6 sessions from the Groupon would reduce hair volume and growth rate, but may require touch ups -- so I knew not to expect to be hair-free. The treatment time for both underarms is about 10 minutes or less - very efficient. After the first treatment, I noticed growth slowing and less dense hair. After 6 visits -- I generally didn't shave for a month at a time, and the hair pattern is much less dense, hair is fair tone (rather than the jet black), less coarse - so less noticeable. Love it! I waited 4 months for my first touch up, and was able to get back in for very reasonable cost (less than $75 I think) for 3 touch-ups. I've had 2 of the 3, and have not shaved in 4-5 weeks. I see no stubble, no fine hairs, no black dots from the folicles. Skin is smooth. Awesome for summer and short sleeves/sleeveless attire. So thrilled, I am now going to do legs. Others have commented about difficulty getting someone to answer the phone and schedule. Out of my 8 appointments total thus far, I think I have reached someone 'live' maybe twice. However, it is a small business and the folks doing the skin care are the ones answering the phones. My calls/messages are returned typically within 24 hours - exception being when they were short because someone had a baby :-) Love it, great parking access, very reasonable rates, very pleasant staff. Highly recommend.

I recently received a "facial" @ Beauty Haven in Plymouth MI. This was not a facial, it was a…read moreproduct application of the items that they sell at the store. The spa area was brightly lit. The lights were never dimmed. I was directed to lay down on the table. No gown, no remove your shoes, just lay on the table. The "ethician" then cleansed my skin, there was no steam, no extractions, no machines, no eye makeup removal, nothing. Then layers of products. This all took approximately 20 minutes. Shortest facial ever. I found out that the person doing this was not a licensed esthetician, and that she was being trained by the owner. Then the owner does not know what a facial amounts to. This place may be good for other services, but not facials. Very disappointed. Awful.

I purchased a groupon for 6 laser hair removal treatments for a large area. According to the…read moregroupon "full legs" are listed as a large area. However, upon calling to schedule my appointment I was informed politely by Kelly that the groupon is only for upper or lower legs (despite groupon listing it as a medium area) and that should I want my full legs done I would need to pay a $100 upgrade fee. She stated that it was a mistake on groupons part. I have gone back onto groupon and THE SAME EXACT GROUPON is still being listed showing "full legs" as a large area. Therefore, I highly doubt that it is a mistake on groupons part. Anyway, I scheduled an appointment and it was canceled several times. Very displeased. Tried to get a refund through Groupon but she had redeemed it despite me NEVER HAVING BEEN THERE! That is unacceptable and wrong. ADDENDUM: Kelly, this was a review I had created waaay back when I lived in Michigan but I never posted. Today I went through all my unposted reviews and posted them. THIS IS NOT FALSE WHATSOEVER. I very specifically recall all the details and everything I have written is 100% accurate and true. Unfortunately. And as you can see you did redeem my Groupon though I never saw you for treatment.

Kelly is a not professional in the way she manages her clients. While she is personable at times…read moreduring service, the way she speaks to her clients is with a superior attitude. It is not client focused care. Her services were never worth the drive to Plymouth, but I kept with it due to the package I had. Also texting appointment needs and scheduling is not professional in any way. It shows the caliber of her character, the lack of focus on client centered care and her attitude. As if the client must show her superior respect rather than a mutual partnership and care. Shotty, unprofessional and low scale environment and care. I would go elsewhere and I do. And the last time I visited her she asked me to review her because she had received poor reviews( wonder why) Well, here's your review!

I have been coming to Heather for years for various treatments and I have always had amazing…read moreresults! They have always been personable and professional, and they offer extremely reasonable prices compared to others. I like how they are always up to date with the latest trends and equipment too.

Dirty, unprofessional, staff was vacuuming, the client chair had white fluid on it in several…read morelocations, the receptionist/consultant wiped it down but missed and smeared a few locations. Some small tools and equipment were randomly laying out on a side table, appeared used with crumbled tissues. The small rooms didn't have a ceiling, sound easily traveled, machines were loud, overall the space seemed very outdated. When I scheduled the appt, I was informed they had the specific laser I was looking to be treated with. Drove an hour to the appt for the consult, was told the laser was sent for maintenance without an estimated repair time. Told it could be months. Said they could book me in their Dearborn location. Receptionist was the same person that was doing my consultation. He seemed pushy, was told that they are the cheapest than anyone else. People always come back because they are so cheap. Cheaper than Ann Arbor, and any city. I'm not worried about the cost, I barely was able to talk about what I was looking for. He seemed to talk down to me. Never sat in the dirty client chair, instead there was a chair inches by the sink that I sat in. The man used the sink to wash his hands after he attempted to clean up, and stood inches away from me and I was splashed with water. After the disappointing unprofessional consult, left for the hour drive back to my area. Wish they had provided a courtesy phone call about not having the laser. Won't get this time back in my life. Will not be scheduling any procedure with this business.

I was extremely dissatisfied with the level of professionalism during my consultation. When I asked…read morefor an itemized list of the price ($3200) regarding the treatment plan that she recommended, I was then asked if I had "Good Credit". It was as if she was implying that I couldn't afford the service. I never asked for financing/payment options but only clarification of what the $3200.00 covered. She then scribbled some figures on the back of a pamphlet which still wasn't the itemized list I asked for. She showed me examples of the work on other clients but their skin issues were not relevant to my condition which made me question even further if this place was able to meet my nee This office should seriously reevaluate how possible new clients are treated before assuming what someone can and cannot afford. I will not return.

I have been coming to New Face New Body since 2011 when I started graduate school at University of…read moreMichigan. I can honestly say that Beth and her daughters always brighten my day both with the services they provide and their conversations and love! They truly value and care about their customers... not only as clients but also as friends for over all well being. I am a regular client of their Brazilian waxes which are the best I can find anywhere.... even when I moved out of the area, I would still arrange for my driving trips to Canton for their services. The mud cleanser and Vitamin C moisturizer are also valued investments. Both of these products have improved my skin glow and dry skin issues. Whether simply needing a Brazilian or just coming to a place for comfort and conversations after a stressful time... New Face New Body is the place for you!

This mom and daughter duo is a hidden gem. Love them Brazilian wax $55 !! In and out service, &…read moreclean!! The best in the city.

Love this place great ownership clean neat. Great eyebrow services…read more Would recommend for anybody. I got a facial too.

I've never had a facial before so I didn't know what to expect! Muna was amazing and really took…read moreher time. You have to remove all jewelry because your neck, arms, and hands will be massaged. She used Dermalogica products. Throughout the entire experience, there is relaxing spa music played and the lights are off. There is also a steamer blowing in your face (but it didn't get to the point where it was uncomfortable or annoying). Throughout the facial, she would wrap my face in a hot towel then leave and come back and/or massage the neck, arms, and hands. I had such a relaxing and soothing experience.

First time here and loved it! Very beautiful and spacious location. They do many amazing…read moretreatments. Ardis was so knowledgeable and did an excellent assessment with recommendations for future treatments. Really knows what she is doing and her skin was amazing!! Sophie, the aesthetician was as nice and kind as she could be. I will be returning!!

I have gone to Ardis for years. Every time I leave, I feel so refreshed. Ardis is truly a master of…read moreher craft. The spa is so clean and aesthetically pleasing. You instantly feel a level of luxury the moment you walk in. The entire staff is so timely and attentive. I will not let any other spa or person besides Ardis touch me when it comes to my face. She is a godsend! She is always going to conferences and learning the latest techniques. She is the one to go to!

This place is a joke...I completed a 12wk laser lipo, legacy treatment plan for 4500 for minimal…read moreresults that could have easily been achieved through diet... I tried to cancel after the first session they made it so difficult telling me there's no one above the office manager to talk to, no refund, blah blah blah...Worst financial decision i've ever made.

Call center misrepresented when treatments can happen and said could treat with a tan. They went…read moreahead and scheduled me and I didn't learn otherwise until I showed up to the appointment.

I started with a Groupon for 6 sessions to get my bikini line done. That Groupon was a steal, and I…read morewas enjoying the results so much that I asked what deals/promotions they had going on at the time. I got 6 sessions of bikini, full brazilian, legs, and underarms for under $2,000. I wish I took "before" photos because I was a HAIRY girl. Now I can't even remember what my hair on my body used to look like. It's been over half a year since I've last seen them, and my hair is still sparse, slow to grow, and fine. I would definitely recommend them, be visiting them again, and I would ask for Gigi! She made my experience wonderful and always checked on me throughout the process. The best investment I ever made. (Not to mention I was getting all my sessions done before my wedding, July 2023, and they got me so cleaned up and confident!)

I have been a client here for several years, and overall my experiences have consistently been…read morepositive. The staff is friendly, and the service itself is always pleasant and satisfactory. However, one area that has declined over time is punctuality. When I first began coming here, appointments were started promptly and ran efficiently. Over the past year, I have noticed a recurring delay, often resulting in a significant wait time beyond the scheduled appointment. While occasional delays are understandable, especially when rooms are occupied, the wait times I've experienced seem to stem more from extended conversations rather than scheduling constraints. This has also been a common concern among other clients in the waiting area. If appointments were handled more promptly and consistently, my experience would easily be a five-star one. I hope this feedback is helpful in improving overall scheduling and customer satisfaction.