My two stars are based on cleanliness. I did the lash lift and tint. I was going to buy the groupon but when I called to make an appointment I was told not to bc they'd honor the price. When I got there I was still charged an additional $5 groupon fee. Whatever. My tech seemed inexperienced and the job was sloppy. It was not my first time with the lash lift but certainly the most uncomfortable time. The product got in my eye and it stung. This has happened to me before but it never hurt that bad. I wouldn't return I felt robbed of the relaxing lash experience. read more

Serenity Laser Spa - Product all over my eye lids - Laser Hair Removal Near Me - Queens, New York

I purchased a Groupon for a one-year unlimited laser hair removal on a large area and used it for my lower legs. I started in March of 2019 and had held off from writing a review because I wanted to at least have half a year's session to to assess the service. Note that this isn't my first rodeo since I have had laser hair removal done on a different area but with a different company so I do have something to compare then with. The clinic is clean, well-lit and has ample space for the services they provids. They have three private rooms and during the course of my monthly sessions I was able to use all. Their staff are friendly and accommodating from the minute I arrive. The most waiting that I've experienced was about 10 minutes tops. Making an appointment is also a breeze. On to the actual hair removal service: treatment for both my lower legs was fast quick and pain free. It takes the tech less than 20 minutes to do both legs. The device feels cold to the touch and as it gives out bursts of laser to kill off the hair follicles, I felt as if a rubber band is snapping against my leg. Since I started in March, I had high hopes that come summertime I will be able to be relatively hair free and I don't need to bother with the razor. Unfortunately, August came and left and I was still shaving my legs as if I've never had 6 laser treatment! I expressed this concern to the technician and I was told that they will use a different machine for my future treatments (apparently there is a different laser procedure which is more costly and more effective). By my 7th session, they did use a different machine and this time around they applied a gel on my leg before starting the laser treatment. As I write this, I am waiting for my 9th laser session with gel. Oddly enough, the gentleman at the front desk asked me how I am liking the gel session and I really couldn't answer... Even until now as I write this review. I took a peek at my legs and still see a lot of hair, albeit a little thinner bit definitely still a lot. The laser works because the hair looks thin but I signed up for laser hair REMOVAL, not thinning. I still have a few sessions left (you can only do one in 4 weeks, basically, once a month) of my unlimited session for 1 year but at this point, I'm really just trying to mentally comfort myself by using up the "unlimited" package that I paid for even if in reality the hair free outcome may not be attainable. read more

Serenity Laser Spa - grant me the serenity to accept the things I cannot change - the hair unfortunately stays T_T - Laser Hair Removal Near Me - Queens, New York

My review is based solely on my experience with the Lash Lift. I will start with communication. Your best bet is to make your appointment online. Edwin is incredibly communicative and responsive and will probably respond with availabilities within a few hours if not sooner so that was a plus. It was easy for me to get started with my lash lift. I used a Groupon that I found online. That's how I found out about this place and the reviews seemed good enough which drew me here. I had my first appointment on Monday. Unfortunately because of a parking issue, I had to come back today to get the tint. I wasn't aware that I would have to pay an additional $10 for "taxes" is what the receptionist told me. It was not stated in the Groupon so even though I paid $75 for lift and tint on Groupon, I ended up paying $85 before tip. People will say that's a decent price but I definitely found other places that were cheaper. As for the actual procedure itself, I'll break down the time stamps. It's 15 minutes of a certain serum, then another 15 minutes with a different serum where they'll cover your eyes with a plastic wrap and hot towels on top, and then the tint. I wasn't too wowed by the results. You can see for yourself in the photos. I'm not sure if my eyelashes are stubborn but they aren't as lifted as I had hoped they would be from the front. The picture that I took is actually from a down up angle so you could see the difference. In person, it's not too drastic of a difference, I could have curled my lashes for the same effect. The tint itself, did not seem to do anything for me at all unfortunately. I didn't bother posting any pictures because you would think that I was lying about getting a tint - it looked that similar to my regular lift. The people were friendly (although my appointment did start 8 minutes late because the person had come in late). All in all, I don't think I will be back for the lift just because I wasn't satisfied with how it came out. Price: 2/5 Ambience: 3/5 Service: 4/5 Results: 2/5 read more

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Friendly and welcoming ! They treat their clients with care and professionalism. They always exfoliate my face before any procedure. They also provide good skincare after the carbon laser peel. They check in with me during the procedure to make sure It's going well. I got three carbon peels there and I am fully satisfied with the service. Unfortunately, I had to find another place because of the location but I would definitely recommend them to my friends :) read more

So far so good. My first time ever doing laser on my body. I was super nervous and really anxious... once I researched and read nothing but positive reviews I went ahead and purchased a package. I was serviced by Luisa who listened to me and gave me advice on how to relax and she made me very comfortable. Especially when you have got be in weird positions to laser intimate areas :) Amazing feeling of relief and I look forward to the journey to helping my skin. Will keep everyone updated. read more

At Serenity laser, it really depends on who you get. I try to stick to one person because I think they do a great job explaining what they're doing, and ensuring that they're not going to hurt you during the process by asking the right questions. They're also not too pushy with the packages. However I've had others at this location simply try to sell me packages and rush through the job, where it doesn't feel thorough at all and you can tell they've missed spots. So, do try to be vocal about what you want and expect because the services itself are very good for the prices and I'd like to come back for more. I give this place 3 stars because as a whole business, they're extremely difficult to communicate with. No one ever answers the phone so it's hard to make changes or reschedule your appointment. You can't even inform someone that you might be late to your appointment because no one answers the phone. I feel like it's standard business practice to have a working phone or a receptionist attentive to phone calls. Not having this makes it very frustrating and stressful for the customers. read more

First, I want to say that the location was very convenient and easy to get to. Second, I want to say that the inside was super clean and inviting. I had an appointment for the eyelash tint and lift and this was my first time ever getting one so I was kind of scared lol. I arrived a little late to my appointment and they were kind and understanding and the wait time was little to none. I was welcomed by Luisa who was really sweet and very knowledgeable about the service. I had expressed my concerns about the lash lift but Luisa made sure I felt calm and that I was okay throughout the whole process. I have to say, I LOVE my lashes. I didn't even know they could be this long and beautiful. I was tired of getting lash extensions and wanted something more natural. Luisa did a wonderful job and I will make sure to go to her again! read more

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I am getting my full body done laser treatment done from serenity. Really satisfied. Today was my 4th session, The results are amazing. Specially i loved Fatima. She is one of the best technician, super careful and never rushes. She took her own time to cover each and every area. I was little unhappy before other technician used to just rush & finish in 30 mins(whole body) which is not realistic. But Fatima did a great job!! She is my go to person in Serenity now. read more

i found a deal on groupon for serenity laser spa because i wanted to continue my laser treatments for a much affordable price. they do groupon match so make sure you call before you purchase the groupon to pay them directly (so they avoid the groupon fee). i always like to do that to gelo businesses out. i got laser hair removal on brazilian (buttocks not included but i added it on while i was at the spa for a similar price as groupon). they definitely like to up sale but i completely understand. the groupon price is already heavily discounted so they make up for it here. but i don't have a problem with it! also, they're much more thorough compared to other laser hair removal places. i had luisa do my LHR and she was great! i'm bringing my sister here for her treatments now :) thank you SLS! cant wait for my next treatment. don't hesitate and book yours now too! read more

I started the process for laser tattoo removal here. My first visit was great. I loved my technician and the atmosphere. My second visit was okay. I don't feel I got much results from the second visit and I feel like the technician I got the second time was a little more rushed. The third time I tried to make an appointment, unfortunately I needed to call and reschedule but they became bad at answering phones and even returning phone calls so by the time I HAD to call them back to see if they got my voicemail, apparently they didn't and I got charged the late cancellation fee. I'm not coming back for my 3rd or 4th session. It's a waste of money since I prepaid for 4 sessions but it's not worth the aggravation at this point. I would not recommend this place. Not everything you find a groupon for is a gem. read more

Was just there yesterday, I really enjoyed the whole experience the Ladies at the front Desk were very helpful and informative... it was a bit of a wait. But once you get inside you feel comfortable it's soothing and the procedure I got was microneedling Prp facial and it was absolutely painless. However your gonna feel your skin tightening and it takes a couple weeks to heal but it's all natural and worth it!! My Aesthetician was very informative and helpful and made me feel very relaxed. Thank you read more

Serenity Laser Spa - Laser Hair Removal Near Me - Queens, New York

My natural lashes, the lash lift lasted me more than 6 weeks. Unfortunately I did recommend this place to plenty of friends but their experience wasn't anything like mine :( I hope serenity gets it together with their customer service. read more

Truly a gem in queens. I came in for a lash lift which was quick and effortless. My esthetician was Stephanie and she made me feel very relaxed and walked me throughout every step of the procedure. I get quite nervous even when trying to curl my own eyelashes at home! Now I have gorgeous lifted eyelashes -- that not even I could accomplish with the best of eyelash curler money could buy! Truly a work of art and I look and feel fabulous. The location is very clean, the staff is professional and knowledgeable in their products and services. I was intrigued by the Alma Laser broken capillary procedure and both the front desk personnel and esthetician were able to explain to me clearly what the procedure was. I was all in for it and I'm so glad I did! I've had broken capillaries around my nose for as long as I could remember and always felt frustrated that my many concealers and foundations could not cover them up. A couple of zaps later, and they were completely gone!! Now I can say goodbye to my makeup and show off my beautiful natural skin rejuvenated by the staff of Serenity Laser Spa. Money well spent and in the perfect location near Rego center mall. I will definitely return!! read more

Best laser removal in town!! I love the energy this place has. Everyone is very welcoming and try to accommodate every single one of my needs ( I have a busy schedule but they somehow always make time for me) This is the place where I started my started my laser removal journey and Upon my arrival I immediately clicked with luisa and she has been my laser esthetician ever since. I recommend this place 100% to everyone who's looking for a cool, convenient location. Laser has been very efficient and the energy is so welcoming. read more

I'm so glad I came here for a facial. Luisa assisted me and she was wonderful, answered all my concerns. Definitely recommend read more

Sandra is very professional. I had laser hair removal. She is the best! She is extremely patient, detail-oriented, caring, and friendly.

I found them through Groupon and multiples times the technicians did not know what area to even do. The machines they use are outdated and the results I got were not good. I wouldn't recommend this place. read more

Great experience. Got a lash lift done on Friday. I do not have long lashes at all and super happy with the results and the pricing wasnt outrageous either. Would definitely recommend read more

Serenity Laser Spa - Before and after - Laser Hair Removal Near Me - Queens, New York

Really enjoyed my carbon peel face treatment. Stephanie is awesome! She explained all the benefits of the treatment I was getting, since it was my first time. My face is glowing, so much softer and firmer. I highly recommend this place! read more

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I loved this experience! It was my first time getting laser hair removal and I couldn't get a better technician, Luisa. She was beyond patient and understanding. Did everything she could to make me feel comfortable. Explained post care and expectations very thoroughly. The spa was very clean and eye catching. which definitely helped me feel more comfortable. Can't wait to continue this procedure with Luisa! read more

Serenity Laser Spa - Laser hair removal on legs - Laser Hair Removal Near Me - Queens, New York

Got a lash lift at Serenity Spa and it was amazing! Luisa did my lashes and she was super detailed oriented and sweet! The ambiance of the place is very calming which is definitely a plus. I 100% recommend coming here! read more

9/3/20: Came back for the first time after quarantine for a lash lift. The spa followed all the safety precautions. The staffs wore face mask and the floor had social distancing stickers. There was also a clear glass partitioner on the front desk. My lash technician, Luisa was very attentive. I was very happy with the results. read more

My Services at Serenity Laser Spa have been wonderful. I do not have any sort of complaints, they are always accommodating to my needs and expectations. My technician is Luisa! I love the work that Luisa has done with my multiple of sessions. I do not let anyone service me unless is Luisa. Luisa has great customer service and its never pushy about any of the services they provide. She is very informative and is so knowledgeable with the work she does. If you are looking to get any sort of treatment make sure to book your appointment with Luisa F. read more

I had invested in so many spas and I can say this spa is the best I have ever been. The costumer service is wonderful and everyone there is super friendly and knowledgeable. So far the best experience among all the spas I've tried. They pampered me and made me feel special and comfortable all the time. I went only for laser and I went back for facial, lashes and massage. I highly recommend this Spa. Definitely worth it!! Thank you guys for making me feel so special. read more

I purchased a Groupon for the lash lift and tint. In the process of making a reservation, Edwin was very helpful. I was excited to try this place out but it all turned when I got there. I had an appointment for 6pm. Due to train delays I did not get there until 620pm which I let them know. They were still able to see me. As I entered the room, there was no greeting, no hospitality at all. They told me to get comfortable and then the tech started. She was talking to her colleague in Spanish the entire time on how she was supposed to leave earlier. I couldn't help but think why they didn't just cancel my appointment since I was late but they never brought that up. The tech told me I had to lay there for 15 mins. 15 mins she comes back and does something else to my lashes and says 15 more minutes. Apparently she left and didn't let anyone know. 45 minutes later I call for someone in which I hear the other tech say in Spanish "omg she's still there?" This was the most unprofessional experience I have ever had. If you are treating someone's face you should always be careful. My lashes are completely straight up with no curl. Beware on their services. read more

Omg....I am so pleased with my results. I had carbon laser facial done by Stephanie she is awesome, my skin in glowing, my skin is so soft and it evened out my skin tone.. I will definitely recommend this place and I can't wait to go back for my second session. I give this place two thumbs up, the staff was excellent and they made me feel so comfortable. I finally found the place for my skin care routine. read more

Serenity Laser Spa - Carbon laser facial before and after - Laser Hair Removal Near Me - Queens, New York

Please do not come to this place. The technicians are not licensed and the customer service are the worst. Save your money and time and go to somewhere else. All their good reviews are from the owner side. If you come you probably will need up having a non-educated person doing your service . Don't come Update: these people never showed me their license they obviously operate their businesses like this without license. They should be reported to department of consumers because that's really unsafe to have someone who knows nothing about anesthesia like a Techcian and remove your tatoo!! Ladies be aware and ask for licenses!!! People with license they tend to get paid more than people who don't so that's why they don't hire people with license!!! I warned you ladies!!!! read more

I went in for a Hollywood Facial today. The experience was excellent. Stephanie was very knowledgeable, listened to my concerns and made me feel very comfortable throughout the entire visit. My skin feels wonderful and I have a very nice glow. I highly recommend this spa's services and would not hesitate to visit again. read more

Serenity Laser Spa - Laser Hair Removal Near Me - Queens, New York

I'm so thankful that I found this place! The staff is always courteous and helpful as soon as you walk in the door. I am seeing result after just three months. This place is professional and affordable. Great place to start your laser hair removal journey. They offer more than laser here but I haven't had the time to truly explore their options. If you're in the market for laser hair removal I highly recommend. read more

Got a lash lift from here. Purchased for "organic" but turns out they are both the same shit. Burned the HELL out of my eyes the ENTIRE TIME. I had to fan dry my eyes to help cool it down. The overwhelming amount of chemical mixture that went directly INTO my eyes was unbelievably painful. I couldn't wait to get out of there. I was so appalled as this has NEVER happened to me. Yup turns out they burned half my eyelashes off. I no longer have the long lashes as before. Thanks. read more

Completely rude and unprofessional receptionist. I disclosed I had a Groupon and she told me there's a $20 fee to use it. This isn't stated anywhere on Groupon so I explained that to her, she immediately got an attitude and hung up on me. I tried to call back to get her name and she forwarded my calls to voicemail. Luckily, I literally just bought the Groupon so I can get a refund. I rather spend more money elsewhere than give money to a business that employs rude and unprofessional people. read more

My first time doing laser. Marjorie was great! She placed me at ease and did a fabulous and professional job, as it can be a bit uncomfortable depending on what you're getting done. The actual laser bothered less than expected. At the end she told me that my hair will grow back and then start to fall off!! Man she nailed it. My hair grew back, I shaved my lower body once and my underarms and face twice (my hair grows back fast and that's why I'm doing this) but then it just started to fall off. Like I literally saw the shedding in my clothes. Now it's been 10 days since my last shave and hardly any hair is visible. Very small patches of hair growing. I'm in love!! read more

I love my results so far!!! Laser is a life saver. This place is small but it's really packs a punch. The staff is very informative and they want you to feel as comfortable as possible. You can ask as many questions as you seem fit. My process was pretty simple and fast (my chin and upper lip). The laser stings a bit but you become more tolerant to the pain and slight burn as your sessions progress. read more

This spa is very clean, staff is very friendly and caring. I've had a couple of laser treatments so far and I would definitely recommend this place to anyone. I am very pleased with the results absolutely. read more

I got a Groupon code for laser treatment and that's how I started to come to serenity. The staff is friendly and nice. The most outstanding ones are the owner Mayra and Luisa. Mayra has done lash lift for me and it just comes out soooooo good I get so many compliments for it. She definitely knows how to work and seems passionate about her profession. Luisa has done bleaching and laser treatments for me. She is also amazing, always making sure I am comfortable and that everything is ok. The reason why I don't give the full stars to the business is because I did get a laser skin resurfacing. I consulted about it mainly because I have a scar on my nose that's pitted and a couple other pimple blemishes from picking at my skin. I paid for 3 Tx but only did 2 because after the second time. I'm not sure if the energy or power on it was too high that it burned my skin leaving me with dark pigmentations. It's been almost a year and half and the pigmentation still doesn't come out. I did consult with mayra about it and she said she was going to see if I can get a dif tx next time. But I never see her when I go. I did go to the location in LIC and a girl there said there was another way to remove the pigmentation but I still haven't gotten answers and I forgot her name too. Anyways For laser and bleaching the process for me was amazing. It just the pigmentation part that's bothering me because of the amount of time that it has elapse and I did but the cream from Europe and it hasn't gotten rid of it. read more

Maryore is so sweet and she really listens to all my concerns and makes me feel very comfortable during my sessions. I must say that I am a fussy client but the ladies at this spa are very patient and will make sure you are getting what you want. I am getting my full body laser done and the results are phenomenal and life changing! read more

Absolutely love coming here Would definitely recommend this place very happy with my results! Martha & all the ladies who work there are awesome read more

I go to this place for underarm, brazilian and bikini laser quite sometime now. The treatment is very effective and and the results are amazing. The staffs are very nice and attentive. They do your treatment with care. Very clean and neat place. The prices are reasonable. Will definitely recommend this place! read more

I did laser for 3 years at another place and felt like the hair wasn't going away permanently. I'm on my 3rd session at serenity and the results are already better than the 3 years I spent there. HIGHLY RECOMMENDED for permanent results!! read more

This was my first time getting done laser hair removal and best experience ever Stephanie and martha took care of me it's was quick quick definitely recommend to everyone who wants to get rid of hair can't wait to get my next session and work with theses beautiful ladies again read more