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    Serenity Path Counseling

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    12 years ago

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    Pattison Professional Counseling Center

    Pattison Professional Counseling Center

    2.2(6 reviews)
    0.7 mi

    PSA Pattison Professional Counseling used mental health…read moreinterns to render services billed to my insurance as if a licensed individual(Rebecca Bortnyik, LMHC) provided them. It is illegal for a mental health professional to use someone else's license to bill health insurance. This is insurance FRAUD. I was being seen by an intern at Pattison Professional Counseling and Mediation Center. I noticed a strangers name on the claims submitted to Tricare by them which resulted in questioning their billing practices. They claimed because Rebecca Bortnyik was the supervisor, she could bill my insurance as if she provided the care. A quick google search proved this to be incorrect and ILLEGAL so I questioned them again as to why someone in their office that I had never met was billing my insurance. I was met with many excuses and lies so I requested my records, which took months to recover, and reported the fraudulent billing practices to Tricare. I currently have a bill at Pattison for over $5000, while also being told that I do not owe this amount via the owner, Susan Page. I am now also being denied care by the RN there, Samantha Ervin, that managed my medication after I questioned an insurance claim where I was billed for a couples counseling, which I have never been to. If you have been seen by anyone at Pattison Professional Counseling, I highly suggest you review your insurance documents and make sure that the rendering provider on those documents is consistent with the professional that you received care from. If it is not, you can submit fraud reports to your insurance via their website as well as local authorities, especially if you paid for these services. You also have the right to request and question your billing as a client at any mental health facility. For tricare, the website to view your billing documents is https://www.humanamilitary.com/log-in and you can report fraud to https://www.humanamilitary.com/about-us/fraud-and-abuse as well as the local authorities. I am sharing my story in order to help shine light on this issue of unethical and abusive behavior in our community. No one should have to deal with this sort of treatment when seeking help. TIA

    I saw Susan Paige using my EAP benefits, for 4 visits. Her reception area was being renovated. It…read morewas extremely noisy, disorganized and during one session, a workman walked in on us, looking for his crew. Susan was late for all 4 appointments by as much as 20 minutes-although she ended on time! The small dogs in her office are distracting-barking and messy. I found her harried, preoccupied with her own issues, which she discussed at length, and completely uniformed about the trauma issues for which I'd come to see her. Honestly, the sessions just added to my trauma. She claims to use Cognitive Behavioral Therapy; I strongly believe her demeanor and counsel will not help any person looking for healing. Avoid her. There are much better counselors in the area.

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    Serenity Path Counseling - c_and_mh - Updated June 2026

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