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    serenity salt cave spring hill

    3.8 (6 reviews)

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    5 years ago

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    7 years ago

    Had a great experience! We were able to rent out the entire session for 14 people. Great staff and relaxing environment.

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    Zivel

    Zivel

    1.0(2 reviews)
    0.3 mi

    I started to go in Dec 2023 to help with my cancer treatments. In the beginning everything was…read moregood, then in January the Cryo machine was down, the sauna started to smell and was never up to temperature. I did speak to the staff but it never got resolved. Towards the end of January I stopped going. They auto-renewed my membership in Feb and I did not authorized that. They said they would refund me my money. I still have not received my money. I would not recommend this business just because of the way they have treated me. Matt does not return phone calls.

    This is my review I left on Google, figured I would post here as well, especially since I am being…read morecharged AGAIN for a $150 membership that was supposed to be cancelled in April! I had an unlimited membership here last year and I can say it was operating way more efficiently than it is now. I'm not sure how or why the ball was constantly dropped when I requested to cancel my membership but I genuinely hope that they get their business in order. Writing this review was my last resort after reaching out several times. My intention is not to discourage anyone from this business but to share my experience and to recommend checking out other similar businesses before joining here. They offer great services but poor follow through with customer service and availability. Here's my timeline - 4/11, purchased a $150/unlimited membership. I noticed they were closed a few days out of the week but I was like, cool, I felt that I would still get some value by visiting the days they were open. 4/14, had a session booked, it was cancelled due to them having to close earlier than what I made my appointment for. I said that's fine, no worries! I understand things happen. 4/18, received a text they were closed, so again another session cancelled. I responded to the text that I would like to cancel my membership - no response. The following week I requested to cancel at the front desk, I was told Matt (who I am assuming is the owner) wasn't there and usually isn't there but that he would be notified. 4/25, another text stating that they had to close and my session would be cancelled. This is the third time in less than a month that my *scheduled appointments* were cancelled. I responded to the last text that I needed to cancel my membership and I was told *again* that it would be taken care of. I even asked if there was any paperwork that needed to be filled out to cancel and I was told no. I called a few times, no answer. I go in person, the only one that has authority to cancel/issue refunds is never there. 5/11, I am charged AGAIN for a $150/unlimited membership. I was told I would receive a refund and here I am a week later and no refund. I feel that I've done my part and I expect Zivel to do the same. I wouldn't be surprised if I never see my $150. I am done trying to reach out to get this resolved. UPDATE 6/11/24 - BEING CHARGED $150 AGAIN. MY BANK IS CURRENTLY DISPUTING THE CHARGE FOR MAY AND WILL BE DISPUTING THE ONE FOR JUNE AS WELL. I COULD CANCEL MY CC AND GET A NEW ONE BUT WHY SHOULD I GO THROUGH THE INCONVENIENCE?? TO KEEP CHARGING SOMEONE A MEMBERSHIP WHEN BEING TOLD THEY WERE "TAKING CARE OF IT" IS RIDICULOUS.

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    Franklin Freeze - New Cold Plunge!

    Franklin Freeze

    5.0(3 reviews)
    11.0 mi

    Today was my first time trying out cryotherapy. The two office suites are awesome, the vibe is…read moredefinitely calming. I'm so glad I was able to try it out, the session was so good it resulted with me being signed up for the Elite VIP membership!!! I've tried medication, chiropractors, reflexology massage parlors in the area with minimal relief. I normally don't like to be apart of memberships or Subscriptions but after today I reconsidered it. Jeremy is an absolute true healer! There's something about his aura that makes you feel safe and well taken care of. I appreciated how he connects with not only conversing but with how he's navigating certain painful spots in my body. As a nurse, and Army veteran, I've endured a lot trials and bottled up a lot, which isn't good. Unfortunately, I've been told that I am a hard person to read for someone to gauge my character. lol Jeremy has been of the few people who flat out kept it real and saw me for me. It's more than a cryotherapy session in my opinion. I'm still in shock over my mid thoracic pain not being so angry. I mentioned to Jeremy that I felt like I was in a singing bowl waking up my chakras. Another impressive experience is the education i received throughout the session. From the tools used, reviewing other services available, and finding out sore spots I didn't realize I had. If you haven't tried it yet, you're seriously missing out! Highly recommend it! I can't wait to see where my cryo journey will take me.

    Was in some pain from travel so thankful for Jeremy helping me with cryo and ear candling! Really…read moregreat experience

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    serenity salt cave spring hill - medicalspa - Updated July 2026

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