One star is too high of a rating. This is the worst service I've had of any kind in Champaign. The…read moreprice went up twice, doubling the second time. My car was there from 8am to 5:45pm, 45 min after closing, because I demanded my service was finished. I was also originally told my service would be done in 2 hours, which turned into 4, and then became 6 with a new found issue. UIUC students, do not go here. Do not find out how to get screwed over the hard way.

If you have an Audi this is the place to go. I will never take my Audi to any other mechanic…read more Before I found Ricks I only took my car to an Audi dealership for all issues oil changes anything I needed for my Audi. I was getting ready to leave my house one day and my engine light started flashing. When I turned off my car coolant went everywhere in my driveway. I had it towed to Ricks and he took his time to diagnose my vehicle and was very detailed with issues going on. Anytime there were concerns or issues he called me every time he was getting ready to start on another problem he found. I love they keep communication with the customers and make sure to ask if it's ok to proceed with the purchases as well. Everyone in the office is very polite and professional. The knowledge the mechanics and the owner have with foreign cars is amazing. He also informed me of a correction of wrong information the dealership was giving me about maintenance with my Audi as well which may have been the reason my car was having the oil and coolant issues it was having. Thank you so much for saving my car. I definitely will be only be bringing my car to this shop. It was 2 weeks ago I got my car back and I have nothing but positive outlook towards this company and staff and am very thankful I found someone I trust with my car.

My AC kept changing temperature to hot when my car was in neutral or park or even idle at a light…read more I thought it was a fan but it was the timing belt. Before they worked on anything I was sent an estimate that was fair (checked comparative pricing online). They fixed the AC issue by addressing other issues I was unaware of. I appreciate their honesty.

I want to share my experience so other customers know what happened before deciding to bring their…read morecar here. I brought my BMW in because it was losing coolant, and I ended up having to bring the car back three separate times for the same issue. On my first visit, they told me the Heat Management Module (HMM) was the problem and needed to be replaced. I paid around $1,100, and they had my car for about two weeks. The part that really confused me was what happened right after I picked it up. I live only about 3 miles away from the shop. I drove straight home, parked the car, and noticed it was already leaking coolant again. Actually, the leak looked significantly worse than it did before I brought the car in. This made me question how the car was tested after the repair. I understand that not every problem is easy to diagnose, but I only drove about 3 miles after picking it up. If it was already leaking that badly when I got home, I don't understand how this wasn't noticed before the car was returned to me. So I brought it back a second time. This time they told me the coolant reservoir cap was the problem and replaced it for around $70. The coolant loss still continued. I brought it back for a third time, and this time they finally found a physical leak/hole in a coolant pipe. But while they were diagnosing the car, another coolant line broke during their inspection. They explained to me that the line was brittle and that it broke while they were checking the area with a mirror. I understand that older parts can become brittle, but what really bothered me was that I was still expected to pay around $200 to repair a line that broke while they were inspecting my car. They also recommended replacing the water pump for roughly $1,000. Just to be clear, I did NOT have the water pump replaced at this shop. Another thing that concerned me was the coolant itself. Different colored coolants were added to my car at different times. When I asked about mixing different coolants, I was basically told, "coolant is coolant" and that mixing them was fine. I also later asked about the diagnosis for the original $1,100 HMM replacement. I wanted to see the diagnostic code or some documentation showing why the HMM was determined to be the cause of the coolant loss, but I was never provided with a clear code or evidence showing that it was actually causing the leak. I'm not writing this because I expect car repairs to be cheap. My problem is that I paid around $1,100 for the first repair, drove only 3 miles home and found the car leaking even worse, brought it back multiple times for the same problem, and then had another coolant line break during their inspection and was still expected to pay around $200 for that repair. I understand that diagnosing coolant problems can sometimes be difficult and that older parts can be brittle. But after my experience, I would definitely recommend getting a second opinion before approving an expensive repair here. I would also ask for the actual diagnostic codes or test results and make sure the car was properly tested before taking it back. For reference, I attached pictures. The first picture shows the relatively small coolant leak I had before bringing the car to the shop. The second picture was taken after their first $1,100 repair, when I drove about 3 miles home and found a much larger amount of coolant leaking underneath the car. I'm just sharing what happened with my car and what I was told during these visits.

These folks were amazing. They realy stick by their work with integrity. They allowed me to stay…read moreon their lot in my 1995 GMC van while waiting for the parts to come in, and I was stranded on a cross country trip. Their kindness is rare in the world we live in and it truly is a family business.

They've worked on my car for 10 years, diagnosing and fixing a variety of problems. Recommended by…read morea friend who had them work on his vehicles for many years. They are trustworthy, provide informed choice, and make sure things are done right w/o pressuring for unnecessary repairs. Patrick, Julie, Jeremy all tell it like it is--give honest opinions about what needs to be addressed in the immediate future and what can wait, how to tell when it's time to address longer-term issues, offer budget-friendly, creative options when able, etc. Have also worked me into a busy schedule when issues were serious and/or to accommodate my work schedule. Pricing is competitive. Personable, real people. Offered me lunch one day when I was waiting and someone dropped off a meal for the crew. Overall, a solid small business--I definitely recommend!

My son brought over his car for an estimate to repair brake lines on the rear wheels. This people…read morehad the car in their place for about a week before they gave us an estimate. The estimate came up more than twice as high that we had got from another shop in the area! I ask the lady on the phone what they were doing to the car? It wasn't anything different from the other shop, but more than twice the cost of the other shop. I told the lady that they are completely too high and out of line! How can they expect an student to pay this kind of repair bill ? This is an old car that is probably worth less than their repair bill! By the way beware this shop charges for estimates too, the other shop didn't charge us anything! They charged my son $71 dollars for the estimate. Don't take your car there unless you want to be taken to the cleaners!

They do great work at reasonable prices. Very friendly and accommodating. Flexible hours and a…read morevalet service.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

I wanted a second opinion to confirm the alignment on my F-150 was correct. Mr. Beaumont test drove…read moremy truck and verified that my alignment was spot-on accurate but my symptom was caused by the limit settings on my electric power steering. Professional, knowledgeable and very reasonably priced!

I called Beaumont Alignment Plus this afternoon and they were so kind and friendly about getting me…read morein right away!! I got an oil change and my tires rotated!! They not only got me in an out in 30 minutes, but they worked efficiently and quickly so that I can get on my way! This is my first time being here and this WON'T be my last!! From now on, I'll bring both of my vehicles in to get worked on!! THANK YOU SO MUCH BEAUMONT ALIGNMENT!!!

I had Gallo- Miller repair damage on my truck. When I picked up the truck I looked at the repair…read more The work was fine. I opened the driver's door and a big dent and scratch inside the door frame. I pointed that out to the manager. His response was that they would never make that mistake and it was me that damaged the truck by slamming my seat belt buckle in the door. I 100% know it was not there when I dropped off the door. They will not take responsibility. I would never use them again. Their reputation for being a premier service is incorrect. By the way I showed them the seat belt buckle, it looked brand new with no scratch or scuff any where. Stay away!!!

Very efficient, patient, fully explained my estimate. Consistently deliver what they've promise.read more

Staff was overly rude over the phone and not helpful to getting my Honda fixed for an affordable…read moreprice. I would not recommend this shop seriously go somewhere else

Great service and quality work! New to the area without family in town. Little to none…read morerecommendations for auto service. The reviews here were positive so we took a chance. Best decision we could have made! You won't be disappointed!