Kevin W came out to help me locate the water main turnoff and give me an estimate for fixing a faucet and drain. He was very knowledgeable, helpful and courteous. I would recommend Pardee for your plumbing needs. read more

PARDEE IS PART OF A SELF-INSURED PRIVATE EQUITY COMPANY. THEY ARE RESPONSIBLE FOR ALL THE MOLD YOU SEE IN THE PICTURES BELOW. WE ARE STILL OWED OVER $30K, AND THEY HAVE NOT PAID THE CONTRACTOR AS REQUIRED. Updated to 1 star in Jan 2026 for outright negligence in installing and maintaining the system, which led to airborne mold levels over 40X higher than outside air, mold and water damage throughout the entire attic and between two of the second-story walls, and attempts to claim this was normal despite over twenty service calls from the day after it was installed incorrectly until it was removed due to Pardee's negligence and severe lack of attention to detail. Their field service manager is on tape three months after installation, saying, "I told them it wouldn't work with that ducting." Wiring was left hanging off rafters with no cable management, and the controller's terminal board was exposed to the elements because the cover was not installed. Technician rolled his eyes and gave an exasperated sigh when I asked him why he thought it was okay to leave it like that not once, not twice, but even the third time he'd been to the house. It was over three weeks from their first visit to install the system until the thermostat would control the system correctly. In March 2025, during service call somewhere in the teens in the first six months of system being installed, they performed a differential pressure test across the air handler. Their lack of attention to detail resulted in a 1 to 1.5" uncovered hole at the exhaust plenum, blowing cold air into the attic nonstop for months. In May 2025, we noticed the mold in the attic and could smell it in the house. After enough calls to Pardee, the co-GM, Joe, finally came out to look at the system and told me that mold in the attic was normal given the summer humidity in Charleston, which is a stretch for a house built in 2015. It was also a poor attempt to blow smoke up someone who inspected piping and HVAC systems in a former life. In August, I discovered the hole in the exhaust duct and showed Joe the cause-and-effect of Pardee's lack of professionalism. Causation correlated perfectly to our power bills doubling starting the day of that visit in March, and the mold covering the entire attic and blowing throughout the house. At this point Joe said while he couldn't be sure it was the fault of Pardee, they were willing to replace the system. There was no mention of removing or mitigating the mold in our house, which he could no longer deny responsibility and accountability. He said that would require calling his insurance company and he was hoping to handle it without involving them. I recommended he call their insurance company since I was talking to lawyers. We were out of our house for two months while basically the entire second-floor ceiling was replaced, along with all insulation in the attic and portions of walls and floors. It is now January 2026. The house still has not been repaired to code, and Pardee, their private equity firm, Service Advantage Experts, and their insurance representative have stopped responding to emails and phone calls from both us and the contractors they were supposed to pay directly. This is the "insurance" company that will not respond. While their email address ends with @travelers.com it is clear that Travelers has nothing to do with this claim. XXXXX XXXXXXXX| Claim Administrator Constitution State Services | General Liability Third Party Administrator for Advantage Experts Services PO Box 650293 Dallas, TX 75265-0293 P: 214.570.6528 Fax: 877.786.5577 We are still owed over $40,000 for contractors who have already completed the work and for clothing, keepsakes, and other things throughout the house ruined by the mold they caused. If anyone knows of a good mold lawyer in Charleston, please leave their name and number as a reply below. read more

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This is the worse company I've ever dealt with - We had them install a new unit , it has never worked since we had it installed , we then had many of their service people come out . They then told us the problem was our duct work and we needed another 25k of work done . At the end of installing that , on the last day when they reconnected the AC unit , the whole house shook And I heard a very loud bang - the guy working just told me he had no idea what that was and left . The house now is hotter inside than outside . We got home to find the house @ 84 degrees - we called and asked for someone to come out . After waiting for hours we were told the service order wasn't put in / we waited for more hours. A tech came out at 10:15 pm told us the coil was broken and he couldn't fix it and it would have to be ordered and they'd schedule a time to fix it / that means we have NO AC in our home with over 50k worth of work . Look at my pics - This is insane . read more

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Wildly overpriced. Paid $100 for a plumber to look at a kitchen faucet leak. He unscrewed the faucet head, found the issue was with the head so I needed a new faucet. He then quoted me $550 to replace the faucet! What a joke. I refused, he reinstalled the faucet head, and it leaks more now than it did before! Don't waste your money with these frauds. I went to Lowe's, bought a faucet, and they quoted me $189 to have a contractor come out and install it for me. Pardee is a scam that forces you into using them when they charge you $100 to have someone give you a quote. DO NOT USE PARDEE FOR ANYTHING! They will rob you blind! read more

Responsive, efficient and knowledgeable! Came same day to address gas furnace not lighting in frigid weather (of course)!

This company in Mount Pleasant SC will rip you off! We thought our water heater was original to the house. They arrived at our door with no tools and without even checking the tag for it's age or testing the heater, he told us it would cost $3500 to replace our 40 gal tank. When asked to provide a breakdown of the cost, he said they don't do that. When we voiced our disbelief, he said they have a ten-year lease program for $60 a month. That's $7000! Then they took $100 from us for the "sales" call as they hadn't even tested the unit! So, we called our son-in-law who is not a repairman for a better reference. He said he'd come look. He discovered the unit was only 5 years old, both heating elements were working, and one of the thermostats was faulty. That's a $40 part! Word to the wise, check around before you fall for the sales pitch. read more

New edit: Pardee has found a new way to upcharge. See the repair estimate. Note the "DIFFWAR -003" $671.93 charge. After 30 years of service, Pardee has now decided my air handler is in a difficult location (?)! Pardee found evaporator coil leaks in my two year old air handler during an Advantage program HVAC system check up. This is the third Lennox air handler diagnosed, by Pardee, with coil leaks in the past 10 years. This Lennox heat pump has had many problems since it was originally installed by Pardee. Some problems were due to technician errors - like heat strips not hooked up, leaking Schrader valve, loose connections in thermostat, and improperly placed float valves. I decided I had enough with Lennox products. I had another HVAC company look at my system and give a quote on a replacement. . The check found the refrigerant leak was from a badly soldered joint, not the coil. See photos of the leaking solder joint, and the oil stain on the outside and inside of the cabinet where the solder joint passes through the cabinet. Next issue found was that the UV light and 2 bulbs (one new and one old) were found laying on the bottom of the air handler cabinet. The light was not operational due to an unmade connection. Also, note the power cord did not have a connector as it passes through the cabinet (a code requirement). So, I paid for a UV light (and replacement bulb) that may never have been operational. Now I question the competency and reliability of Pardee's technicians. I have been a customer of Pardee for many years, but no longer feel comfortable with them. read more

Brendan & Shaun were great with HVAC maintenance & explained the system completely along with photos. 5 stars! Denise Buck read more

They came to the apartment we rent as their recommended representatives. We have had no AC or heat since the move in. They came in when my fiancé was here. They spent 10 minutes in the unit and did nothing to resolve the issue. All I can tell they did was unplug the thermostat and removed the air filter and turn every light on in the apartment to never return. Would not recommend this company to anyone. Had them when I managed restaurants as well and we switched companies due to cost and lack of resolution to issues. read more

as someone else stated...a service call resulted in a Sales effort. They gave an outrageous price to fix/ replace a drip pan and i , foolishly, agreed to install a whole new system. Since then there was a never ending series of return calls to correct mistakes or to finish things they never completed. Mr Joe Steen, Co- Manager came to my home with his Chief Technician...Clarence Biech. After reviewing the long list of their errors i told them if it is not fixed right, they could come and get junk. Mr Steen assured me that Pardee wanted to make things right.. and he offered to make 2 payments for me.I said.. I'll take anything I can get to ease the pain, but the System has to perform. Mr Steen has since made 1 payment and the account is currently overdue. I have been trying to contact Mr Steen for about a month with several promises that he would call me.. nothing yet ( checked email, spam, and missed tel calls). Today i spent over an hour on the phone with Pardee's parent (?), Air Engineeri. After 2 tries they were told by "Jim" that Pardee will call me tomorrow... time will tell. star except for their technician Clarence. Their Advertising is 99+% BS MORE LATER read more

They overcharge me tremendously and couldn't even do their job right I had to call somebody else to fix their mess

Well two times in a row service call cancelled by Pardee. No phone call, text or email saying they had to cancel. Crappy is the nicest thing I can say about how they treat people with maintenance contracts. I understand others are having problems during the hottest time of the year but they do not communicate with contact holders read more

Drew did a good job diagnosing the problem and when the part came in he was able to get our a/c up and running again. Sadly we were without a/c for six days, but grateful it is working once again. Drew was polite and kind as well as informative, and he deserves five stars. read more

I've been using Pardee to service mini-splits a/c units for about 4 Years. Great service starts the moment I call to schedule appointment. She wanted to come out that day since we were experiencing record heat but I told her it could wait till next day. Ray showed up as promised. Corrected the problem with the pump on my mini split quickly. Several different techs have come out over the years to do regular maintenance. All have been very professional. read more

Service Experts Charleston - Mini split and the pump that was making too much noise! - Heating & Air Conditioning/HVAC Near Me - Charleston, South Carolina

The worst plumber ever! The plumber said he never saw a septic system lIke mine. It's an Infiltrator system that has been around over 20 years! I called management, no response! HORRIBLE!! STAY AWAY!! The photo shows how the plumber Cadwick left my home! read more

Service Experts Charleston - Heating & Air Conditioning/HVAC Near Me - Charleston, South Carolina

These folks have Service down to a science. Could not be happier with the work performed

If you want your job done in a timely manner please look elsewhere! I had Pardee come out for bathroom estimate on 6/5/24. Frank and Shaun were very knowledgeable and personable-they get the only star in my review. I had great intentions of moving forward with them. It's been over a week and I have yet to receive my quote. I've called three separate times on 6/7-6/10-6/13! None of the ladies I spoke with made progress and I still haven't received a quote over a week later. I feel like I'm begging them for their business at this point. I will now look elsewhere to get my project done. I will not recommend to anyone. What a waste of time read more

AC System installed by them in Apr 2019 stopped cooling. So for the simplification I called them to come take a look. Not only did the service tech show up, but so did the salesman and I knew I was in for a ride. I all ready searched my warranty on the Goodman website and it clearly states 10 year part warranty. The service tech hooked up his gauges and it was reading low. They said its probably leaking somewhere. That was all they did. I watched the service tech type my serial number in the warranty website, see it said 10 years then all of the sudden they had to step out front to get better service and discuss. Well allegedly since I did not pay for their annual maintenance plan, my warranty is void. Then I was handed an estimate for almost $5K to find the leak and replace the most probable cause on top of the $190 for just showing up. I would rather go to trade school for 2 years, get my certification and fix this myself then give this company another cent of my money. Called another company and wouldn't you know a parts warranty is just that, a warranty on the parts good for 10 years. Shocker!!! I really feel bad for the service tech as he was a young guy, clearly on the newer side of the HVAC game and is being taught how to screw people over. Also, whoever runs the Pardee replies, don't bother because I don't care. read more

After an initial contact with a representative, and a subsequent visit by a technician who evaluated our situation, it went downhill from there. Frequent calls over the past month requesting a coi and documentation for workmen's comp (required by the HOA), and nothing has been forthcoming and all i get are excuses (a family issue, illness, no one in the office....it went on and on. I am finished with them. If you call and are put on hold (which I was for about 7 minutes), there is a litany of positive comments about the company, one of which is we "put our money where our mouth is." NOT SO. Supposedly they've been in business 90 years. Really?! read more

Clarence Beich serviced my HVAC and it is now working great! I highly recommend Clarence as he is very knowledgeable and knows exactly what he is doing! read more

As usual, Pardee does not disappoint. Matthew B answered the call. The response was quick. He was friendly and professional and solved our drain problem. He even saved us some money! Always Pardee! read more

Bret was awesome & went above & beyond Yhere was a clogged drain that he worked very hard. He explained everything he did & found

Bret was very knowledgeable, efficient and courteous. What more can you ask! He is a fine representative.

Today Kimmon, Gabe and Colton came to my house to evaluate my wine room with a stand alone hvac unit. I had some questions and concern about that room. I found the guys to be very thorough and knowledgeable. They answered all my questions and concern. The professionals at Pardee are great and highly recommend. Thanks!! read more

Most professional and efficient service again. Thank you Kinnon Calton and KJ Pardee was there when needed

Well we will talk about customer service. First we called to have our hvac and all checked out. So why does a salesman come out with the tech??? Second why has the sales man not even touched bases to ensure everything is okay or not? Now someone called everyday names "Jennifer" to get our filters...we rescheduled our appointment with "Jennifer". So when the tech comes out and we ask what's going on he calls Jennifer and puts her on speaker phone. SMH yes people mix things up but Jennifer doesn't need to be the butthead and rude as hell because she forgot to update their schedule . she will never call back her and pardee may not be Back piss poor customer srevive skills... **Update 9/24/19 We have had this install and until only since late May and the ac has went dead NOT working for the 4th time . Just beyond any beliefs. 5/30/2020 So our lovely "leased" equipment was scheduled for the yearly Maintenance in March it was canceled once due to their workers being sick. Now "Amanda" calls and said due to influx demand of homeowners without ac they "want" to see about rescheduling. Interestingly enough we are "PREMIRE" it's sad you want to and it was never said cancelled but you did not show up on the appointment time and day but made more money while taking ours. Very interesting priorities! I would like corporate name, title and contact info for me to call. Thanks read more

Service Experts Charleston - #NoRespect pardee bent and left trash - Heating & Air Conditioning/HVAC Near Me - Charleston, South Carolina

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Second time using Pardee; two five-star experiences. Yesterday my AC quit working, and I could tell the condenser wasn't turning on. I called Pardee around 4:00 pm, and they said they'd send a tech out the next day between 2-4 pm. Service technician Lindell 30 called about minutes before he showed up to assess my HVAC unit. Within a few minutes, he ascertained that my capacitor had gone bad and wasn't holding charge. He replaced the capacitor for a quick repair. I have the [bad?] habit of following around service technicians because I like to be as informed as possible about my house and its appliances. Lindell did a great job of explaining everything to me as he was working. I was able to use a coupon from Pardee's website for a free service call, saving $99. Pardee is an excellent company with top-notch technicians. I will continue to use them for any HVAC needs. read more

Service Experts Charleston - that bothersome capacitor :) - Heating & Air Conditioning/HVAC Near Me - Charleston, South Carolina

Scam artists. They get you to sign up for a contract that is easy overpriced and you don't even own the unit. Worst service ever and way overpriced read more

So disappointed with the work ethic of this company. I originally contacted them in June 2023 and almost 3 months later, have yet to have my problem resolved (a broken blower) and am out the original $99 service fee. In June I was quoted several options for the blower replacement including signing up for their "advantage" membership, which would fully cover the cost. It took them a month to give me the quote for that program, which would be $36,000 over 10 years. Once I said I was not interested in that program, they stopped returning my calls. The last 2 times I called to request the blower to be ordered (and also to sign up for their maintenace plus program, so they would still be getting my money), they said someone would be in touch and no one ever was. My last phone call, I was told "we don't have any update for you, goodbye." Waste of time and money and terrible way to treat people interested in doing business with your company. Sorry I didn't want to make such a ridiculous investment. read more

We just had two service guys come out to check our system and they were both wonderful. Very knowledgeable and thorough. Great communication and very courteous. One was named Justin and I'm trying to remember the other guys name but it has slipped my mind. Great service read more

I know it's partially my fault for signing a contract with them in the dead of summer 3 years ago. But I'm selling my home and need to payoff the unit and I still owe over 9,000 with paying $152 monthly for 3 years and still owe that much. never again. read more

Danny and Brandon were great today.They were persistent until they discovered the problem and worked on it. i am very pleased with my advantage program!!!! read more

I called to make a service appointment Friday morning. They said they would be there Monday from 6-8. I received a call Monday and the lady said they would not be there because I was only getting my unit serviced. I asked why did they make the appointment for me then Friday and she said she didn't make it. I inquired when they could come and she stated they don't come out after 4 for service calls because they only do units that aren't working. She flippantly advised me to call back when I knew my schedule. I said I know my schedule it's m-f and I'm home at 3. She said they couldn't honor my appointment then. What a waste of time. If I could give less than 1 star I would. read more

They were supposed to blow insulation on a scheduled day. They never showed up in the morning like they were supposed to. Manager, sales, nor any of the workers called to let us know their machine had broken down. Spoke with the manager who said he was really sorry and they would give us a discount once they had their machine back up. Told us to wait for two weeks waited a month and tried contacting the manager numerous times. Their secretaries would constantly say the manager was not in and I called through out the month. Never heard back from them. It was like getting stood up on a date. Horrible company and the best part on the back of the contract they write about how much they care about customer service what a joke. read more

SHOULD BE AN OPTION FOR "0" STARS BEWARE if you call them to do work for a family member that is a senior citizen. They completely took advantage of my 85 year old Mother that did not realize what she was signing up for. They suckered her into a 10 year contract at $226 a month. If I'm not mistaken most if not all HVAC systems come with a 10 year warranty. While the plan they sold her did include maintenance, service and replacement, it also came to a total of $27,120 over 10 years. Who in their right mind would pay for that. I understand that they replaced the entire system inside and out but I replaced mine within the past few years, also inside and out plus the same size unit which is a name brand, for $5,000 total. So does that mean that service calls and maintenance cost over $22,000 for 10 years? I don't think so. We recently sold her home because she was no longer able to take care of it and had to buy out the contract. Talk about a hit in the wallet. We did manage to get them to come off the payoff amount a bit but not nearly as low as I think it should have been. The real estate agency, closing attorney and buyer all thought the contract was ridiculous. The buyer had to option to take over the contract but declined. Imagine that. I feel as though they took complete advantage of an elderly person who did not understand what they were signing up for. They should be ashamed of themselves for doing that and I will never recommend Pardee for any type of work, EVER. I also plan on contacting the BBB to make them aware of how this company operates. read more

Our HVAC system was making a weird noise. Pardee scheduled us quickly with an excellent price. The technician was courteous and skillful, diagnosing the problem and checked to see if our warranty was still valid. The warranty was, thankfully, still in effect. Great service and communication throughout the process. I highly recommend this company. read more

They came out installed a new ac unit and a new hot water heater. The advantage program saved our life. Worry free. Reduced my light bill. The company is so great. The Representative who came to our house was very knowledgeable and passionate about our needs I Love this company read more

Always the best service. Highly recommend. Punctual and proficient. I've been using them for about 1 year.

We had an account with Pardee. Our air, which is 5 yrs old was out on Thursday. The service was prompt on Friday. We were told that the coil was gone. They also told us that if they ordered the coil, it was on backorder & some were out 8 months. So, their suggestion was to put a new air/heating pump in. The cost was $200.+ a month for (are you ready?) FOR 10 YEARS. That is $24,000.00 Well, we're 75 yrs old & I guess they will bill the nursing home. Now, today, Monday, we had a company that our daughter recommended, First Choice in Charleston. Tim is the owner & they are going to replace the coil on Thurday for $2500. & that is with add ons. read more

I have never dealt with a more incompetent company in my life. They don't know what they're doing.I have asked 4 times in the last three weeks for a supervisor or manager to call me and no one has. The lady today said she is not allowed to give me the managers name? Never heard of something like that before. I have been a customer with them for years and never had a problem but in the last 6 weeks I have had nothing but problems. Not sure if they have new ownership or management but they are terrible. They have a 100% money back guarantee but yet I can't get my money back for a service they never performed. Don't use them. read more