Al ( the plumber) and his apprentice Carson arrived right on time to connect my new grill to the dedicated gas line we had installed when we built this house. We opted not to get an outdoor kitchen ( which I do love) after having one catch fire in a brand new home we had built in Texas. FYI, the fire was all due to bad installation from the outdoor kitchen people , but it scarred me emotionally enough to only have a grill I can push into the back yard in case of emergency. After being told by first responders that my house would have exploded shortly, I knew we would be ever vigilant should we do this again. Al looked over the area and where the hook up valve was located and offered us sooooo many better options than where the builder had put it. He really knew his business and we were confident that for safety and aesthetics he was exactly the man for the job. And boy was he. He removed the old hook up valve which was poorly installed to start with( yes, this is a new home) and moved it to a much better location with all new hoses, connections and everything else needed for the job. Talk about a difference. He also had every tool for the job so there was no running back and forth to the store or back to the business. That was really nice. Carson, his apprentice was also incredibly helpful and found the wire needed in the grill to hook up to the starter. We were afraid that Lowe's wouldn't get there for the delivery in time and we would have to pay for another service call, but they made it just as they were finishing! A job WELL done!! Soooo, how do you like your steak? read more

Smoak's Comfort Control - Old one - Heating & Air Conditioning/HVAC Near Me - Charleston, South Carolina

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Second interaction. First was brake / fix of ac unit in summer and second was preventative maintenance visit #1. Had same technician (Rob) both times. Fantastic experience for both. Easy going, very communicative and able to explain things so we can understand them. Super responsive, on time and very reasonably priced. read more

Scheduled their own appointment after telling me they would call me to schedule it. Showed up without calling first. Claimed he called first but the only call from them was while he was on the porch already. Then he talked down to me. He was snobby, egotistical, and insulting. I wouldn't do business with them if their charge was FREE. read more

Messaged Smoak on their website for a service call estimate to check my broken HVAC. Someone called me quickly and we set up an appointment. They charge $94 for the service call, plus whatever the repair costs. They didn't indicate that $94 would go towards any repairs like a competitor did. The competitor charged $79 for service calls. Before Smoak came to check my HVAC, I got another company to come. Appeared my HVAC was toast. So instead I got Smoak to come for an estimate to replace the unit. Jay B. came and was very friendly and honest. He asked how much my other estimate was and said they would be a little higher; sounded like a little over $6K for a basic 14 seer unit. He said he'd still email me the estimate later that day just in case the other company didn't have any availability to install soon (told him I'd pay couple hundred more vs not having AC for couple weeks). Four days later, no estimate. That's my only knock against Smoak from a very limited experience, that and they seem to charge a little more for service calls and new installs. read more

Wow...We are enjoying our new Trane unit installed by Smoaks Comfort Control. We keep checking to see if it is working as it so quiet and efficient. The grinding of the 2 remaining condo units is quite a contrast. With hurricane season projected to be an active one.. we feel very confident that our new platform .. will withstand any storm . The installers were outstanding. They had to maneuver 31steps in an old home to the attic area.They went out of their way to make sure other condo owners HVAC units were not affected. Clean up was the best we have ever seen. As the owners of this condo unit .. we are 100% pleased. read more

My HVAC went out on a Sunday evening, buy Wednesday Smoak's had installed a brand new air handler. Awesome response time and service! Exceeds expectations to say the least read more

Beware deceptive prices! Our heater went out just prior to a batch of cold weather coming through. I've had Smoak's out before and was happy with the service, so I called them again for this issue. On the phone I was told that there was a service fee of $119. Fine. The technician arrived and took a look at the unit. He gave me at least three very different reasons for why the heater wasn't working, ranging from a leak, to an electrical issue, to a bad compressor. Since he couldn't give me an exact answer to what the issue was, I declined to have him make any repairs or add any parts. After not fixing the heater or being able to diagnose the issue, he tried to charge me $381. He said it was because they charge an hourly rate, which had never been explained or quoted. I called the main line, and they said that they had a flat fee or $119 that doesn't change. When I asked why this employee was charging almost three times that, they changed and said that the $119 was a fee "just to come to the door." I've never heard of any company that charges a fee just to park in your driveway. After I said I wouldn't pay that, the technician eventually agree to just charge me $119, which I paid. The technician himself was condescending and short with me when I asked questions. Beware this company and their deceptive pricing and unprofessional employees. read more

Smoaks came to install an hvac and did not have the proper permits (nor did the owner who had them install it have proper condo association approval to move forward). We called the zoning commission when they arrived and the Charleston permit folks told Smoaks that needed a permit as installing a 7.5 platform in a flood zone for a new hvac and they only had a permit for the system replacement. Smoaks said they would get the permits and wait for approval-they did not. Now there is an illegal structure in my yard. Would not recommend if want things done legally. You can also see that the platform does not match the other platform nor have privacy fence which we have requested the condo owner to have Smoaks fix in the future. If you want things to look nice or legal-choose someone else. read more

Just payed $220 dollars to get a piece of drywall cut in my house and didn't find leak. Prices are deceptive listen to the negative reviews. Do your self a favor and go some where else. read more

We just had a new HVAC system installed. I could not be more pleased with Smoaks! After getting quotes from other companies, Jay Browder got us better equipment and saved us over $2k from the deal we almost took. Thank you Jay! Chris and the guys who did the install did a great job. Making sure that I was 100% satisfied! Karen back in the office was awesome with all the paperwork and keeping the guys on schedule! Thank you ALL! Dan Morris read more

Came right away to fix cast iron sewer pipe leak. Thought they might have to cut a hole in bathroom Sheetrock--would have made job more costly for me to repair in the end. They were able to do a workaround and total repair was kept to crawl space Price was reasonable. I recommend them. This was second time I've used them--pleased both times read more

We called Friday at 6:30 needing help with an AC. Called back in 20 minutes and was on-site in less than 2 hours. Exceptional service! (Kiawah Island) read more

Been using these folks for a decade for repairs & tune-ups, except when I had an HO warranty as they don't do HO warranty work. They only sell, maintain, & repair Trane A/C Heating units. They have a plumbing dept. as well. Prices are reasonable...maintainance agreements are available which gets you 15% off repairs and priority service. Staff &Technicians are professional, courteous, and dependable. Trane is number one according to Consumer Reports...take it from me ..my Trane unit continues to amaze people as it is 20 years old and I have only had 3 minor repairs. read more

Always easy to deal with. Remember that HVAC repairs can be costly. They charge fair prices and never "nickle and dime" you. Been using them for about four years for my home and my Mother's as well. My Fraternal Lodge does as well, never an issue. In fact, they installed two new systems at the Lodge in 2018. And their quote was by far the best for the Trane systems we wanted. No problems that was the result of failure due to materials or labor. Did have to repair when vent pipe cover damaged and debris fell in and caused internal unit damage. Fixed within four hours and did a courtesy check of the other unit and our gas stove. They always set up a time and then call when the technician is on the way. Tell you what is wrong when done and always ready to answer your questions before/at start/end of job. Never had a "baloney type" answer. Commercial or residential . . . they know what to do. Highest recommendation. read more

Very pleased with the service I have received from this company after switching to them due to a less than satisfactory experience with someone else. Adam, who came to my house to service my system was everything you would want in a technician...thorough, professional, on time and knowledgeable. A pleasure to work with! read more

Smoak's was highly recommended to me by my smart buddy who has lived here for years. Very professional guys just installed my replacement HVAC (heat pump + fan unit & coils + thermostats). Two-story house, needed zoning to help even out the temperature between the two floors. Old unit was *old* -- 20 years old ... very fortunate that it lasted this long. Great, professional people to work with. So glad I took advantage of the winter-time pricing -- what a great time this week to have this done! Will continue to have all my HVAC needs addressed by Smoak's. read more

I called this morning called this morning at 7:30. A technician was here, diagnosed the problem, made some minor adjustments and was on his way.. Covered by installation warranty. Thanks read more

We had an outside faucet that was leaking badly and after 4 attempts to contact a plumber, SMOAKS came to the rescue. Our technician, AL AHNER, arrived within 1/2 hour of my original phone call. He was courteous and friendly and efficient! Water is back on and our home is back to normal. It's not fun having the water off for any length of time! Highly recommend SMOAKS and they will be on my 1st to call list. read more

The technician arrived on time and completed the job. I was STUNNED to find out they they charged me $181 for a $15 part- Titan HD Run Capacitor 35+5, which took less than 5 minutes to install. read more

We have been customers of Smoaks for a number of years and have purchased air conditioners and hot water heaters from them. We also have an air and heating agreement with them which is supposed to give us priority service in case of a problem. Last week our air went out. It took the technician 24 hours to get to our condo-certainly no priority service here. We were told that the part had to be ordered and that it could not be in Charleston until 5 days later. After the fact, we discovered that the part was in Charlotte. Unbelievable for a customer that has paid for a service contract that they could not find a way to expedite the part- my husband would have even driven to Charlotte to pick it up. Because of this poor customer service and lack of attention to detail, my husband had to stay in the heat with the temperature at 86 degrees! Smoak's really let us down so I would not recommend them to anyone. Buyer Beware! read more