Ask for John Lehman! He's the BEST! John was the first and only mortgage lender we spoke to and he…read moremade the process very easy! From the moment we first spoke on the phone, I felt like I was chatting with a long time friend! John explained the home buying process every step of the way! Responses always timely! We are HAPPY to say that we closed on our house in just a few days over a month! Thank you John and Gold Financial Services for helping our family purchase our home!

I had a great experience with this organization. I resolved, for the New Year, to get my finances…read moreworking for ME. It started with a simple inquiry on January 8th with "Do you think I could do better?" regarding my mortgage. Long story short, the new mortgage was closed and funded by January 31! I am saving BIG bucks each month and it was so simple. I highly recommend Gold Financial Services!

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

Worked with Ed Fussell and his team on my first home purchase here in Texas and he was incredibly…read moreinformative and helpful. He worked hard for us and kept us updated every step of the way even with the complications and intricacies of our mortgage/loan. Would recommend over and over!

My wife and I had paid off our house and then, later, realized we had work that needed completed…read moreon our pool, yard, master bedroom. We met Ed and he asked us a lot of questions, and then professionally guided us through several scenarios on how to do this. He also projected out where the Fed was on interest rate movements, and helped us lock in our loan well before the rates started exceeding 4+ percent. He literally, through his efforts and professionalism saved us tens of thousands of dollars. We recommend him for any consumer looking to buy or refinance. And, he shared his special recipe for a killer peach cobbler in his newsletter!

Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

I highly recommend Gracie Morrow and Guardian Mortgage. My refinance went very smooth and closed…read moreright on time. I contacted several different lenders and guardian mortgage not only had the best rate but was the mortgage company I was most comfortable with and they were local.

Gracie Morrow and Guardian Mortgage, I gave her a five star rating. Gracie worked many weekend and…read morelate nights to make sure the loan was approved and met all the deadlines. She also fought hard with the underwriter to make sure our loan was approved. Our family is relocating to Plano Tx from CA and she really help us out. She provides the best customer service and will return your calls and emails so you don't have to worry your questions are not answer. Gracie was there from the beginning till the end of the loan. I will use her again..

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)

Excellent mortgage company/servicer. Human beings answer the phone, and all are extremely helpful…read more Highly recommend.

From the owner: Whether you're a first-time homebuyer or refinancing an existing home, our experienced loan experts…read morecan help you choose a home loan program that's right for you.

Susanne is Amazing! We have been so blessed to have had her come into our lives! At the beginning…read moreof the loan process, since this was our first time buying a home and having no idea what our options were at all, she made the impossible (so we thought) possible! She promised us that she would get us qualified and into a home and she definitely delivered on her promises and offered unlimited guidance.We have now made a life long friend who showed us that she truly cares!This woman is a ROCKSTAR

From the owner: We are here for our clients and work through all problems that may arise during the loan approval!…read moreWe don't just send you your way when it gets tricky or difficult, we have here for YOU all the way, anytime!

I like coming to this Navy Federal Credit union. First it's close to home. Second the staff there…read moreare friendly and helpful.today I was in for a cashiers check and I was helped right away. I like that I earn on my checking account, so the value is great

I have been a member for 28 years, and somewhere along the way NFCU forgot who they actually serve…read more NFCU no longer operates like a credit union... they have now taken on the role of being just another bank. The system may call us member, but to the employees... we are just another customer. NFCU is no longer exclusive... where being a member is what is expected. NAVY FEDERAL... not Armed Forces. I digress... as I stated 28 years, and because of a check deposited (based on my knowledge) from a legit business, I have not been able to use mobile deposit in 4 years. I jumped through EVERY hoop that was put in front of me, and still cannot. So, now this is just another complaint added to the many about NFCU especially when it comes to non-White member (I SAID IT). NFCU can keep the $5 that keeps the account open. I will do business with American Express Credit Union... who also offer better rates all around. People, take this seriously, or NFCU will continue acting like BOA, Wells, and Chase... instead of being the credit union we thought they were. Oh, and I feel this must be said... nothing is more condescending when writing a review than getting a "cookie cutter" response to the issue being stated. If NFCU, genuinely gave a shit about their "members", 1) These complaints wouldn't be her and 2) They would actually provide a real genuine apology and for those that matter a legitimate contact number to personnel capable of resolving the issue. No one, and I mean NO ONE submitting a negative reviews cares about NFCU's social media crap... especially as a response. This is business and people's lives being affected. I am so mad at the review responses that I just turned 2 star to a 1 star.

Unacceptable to keep a customer of over 10 years o. Hold for upwards of 2 hours. It is the worst…read moreexperience I have ever had with my bank. I am not sure that ant excuse at this point is valid enough to justify a 2 hour wait time. I am resolving my issue and then considering another banking option. I work and have a one hour lunch break and do not have access to my phone again until 6pm. Well I certainly can't contact my credit union of over 10 years at 6p can I?

So grateful to be a member at NCU for many years and for friendly atmosphere and excellent customer…read moreservice provided by Rebecca and her staff.