I'm very impressed with Service Wizard! On the speed and cost side: they were prompt, and were able to send someone out to check on my A/C the day I called, and charged a fair price for their services. On the rockstar professionalism side: As a woman who often works alone from home, I'm always a little anxious about having servicemen come to the house. Emilio handled my call, and he was respectful, professional, and took the care to explain what he was finding, what it meant, and what the solutions could be. He even went above and beyond to call a supervisor and check on the warranty on our AC unit when I mentioned that we'd bought the house with the unit already in it. It turns out, the warranty was set to expire in the coming months, and so Emilio revised his original, conservative "let's wait a year and see" diagnosis to "let's check on it again in a few weeks so if anything breaks, we can catch it while it's still under warranty," potentially saving us a few thousand dollars. Ultimately, it turned out to be a cheap fix. Throughout, I was impressed with his care -- if he hadn't gone the extra mile, we could have burned a lot of extra money and energy. So three cheers for Service Wizard -- they've won our esteem, and we'll definitely hire them again in the future! read more

We discovered our AC wasn't blowing cold on Saturday night. We called Service Wizard Sunday morning and they actually called right back and said they could help us survive. Kevin came about 3 hours later. He was so enthusiastic about his work, even on a hot July Sunday! He quickly diagnosed a blown capacitor and had it fixed and on his way in less than 20 minutes. We couldn't be happier, and we have a new best friend when the AC goes on the blink. read more

Marcus and Zach installed the unit. They were very thorough in showing me how the unit works, how to maintain it, how the new thermostat works, and they were very prompt in installing the new unit. Mark gave an estimate for the unit and labor and it was what was paid at the end of the installation. No extra charges unlike other places. Also spoke with Charles and he was very nice. Everything was same day service which has never happened with other companies. Great customer service. Would recommend to others.* *Review written on behalf of my mother. read more

I can't rave about this company enough! I got involved with another a/c company that was telling me I needed all kinds of equipment and trying to "up sale" me. My neighbor said " You need a second opinion. Call Service Wizard". They were easy to make an appointment with and they came in a timely fashion - actually, quickly! They spent the time and really checked out my unit. They gave me options and said I did not need a new unit. They got the parts I needed and installed them right away. I was amazed. The price was good too! They are my a/c company now !!! read more

I highly recommend Service Wizard. They were referred to me by a friend in the neighborhood who recently had A/C issues. I left a message at 10am (Sunday of Labor Day weekend), got a call back at 10:30, appointment for 12, fixed by 12:20. Shane called me on his way, was on time, friendly and knowledgeable. I never expected a resolution within 2 1/2 hours of calling. I don't post a ton of reviews on Yelp but I was so happy with Service Wizard that I posted here and on Facebook. Don't even bother calling other places. read more

Absolutely awesome and honest. Professional all the way, contacted me when on route to my house. Will have them tune up heating system in fall. Ya just know your in good hands. read more

I woke up this morning to a cold house when most of the city was shut down due to icy roads. I called a few places, and most were backed up with calls or not sending trucks out. I'm more than satisfied with the service and promptness that the technician Terry gave. He came within an hour after I called, immediately discovered the issue and told me how much it would cost, and fixed the problem, all within 10 minutes. I planned to make coffee for him while he worked in my cold garage, but he was already done before the coffee was. The best part is Terry chose to go around and make repairs even when Service Wizard wasn't requiring their workers to go out. If he's an example of how people work in this company, you know they're the ones to trust. read more

Great service. Fast...really fast. Amazingly I called several times with questions and each time my call was answered quickly by a person with the answers. That is outstanding! The team that installed my system were really nice and worked fast...i enjoyed meeting them...thanks Zach. I would highly recommend Service Wizard. They made a difficult situation, no cooling with Central Texas summer coming, much better fast. They had all the answers. Call them if you need help. You will be pleased. read more

My A/C quit this past Friday evening. It was 100 degrees outside with a forecast of 100-104 for the next five days. After FOUR DAYS with my incompetent home warranty company telling me they couldn't find an A/C repair company to come out on a weekend, upon a recommendation, I called Service Wizard. Within two hours I had a text message letting me know that my technician was on his way. Shane arrived quickly and diagnosed and fixed the A/C within 15 minutes. He even took the time to clean my A/C filters and gave me some recommendations for how to maximize efficiency. He was courteous, efficient and very helpful. Service Wizard is now my permanent A/C company. read more

I have been using Service Wizard for several years now, every visit has been a good experience. These guys are prompt, reliable and have never tried to sell me something I don't need. My unit is old, but with the annual maintenance service, it hasn't failed me yet. I've had one fix but was not major. These guys are great! read more

I called and spoke with Charles on Friday 13th. The customer service really started with him. I called to inquire about having a new HVAC system installed and how quickly can we get on the schedule. Our old unit still worked but it was very old and outdated and we were just tired of the concern that came with that. The price for a new 3 Ton was so in budget, we were very excited. So we got put on the schedule for today the 18th. Richard and his helper did an amazing job! They were so very polite, professional, and respectful of our home. The knowledge of the system and how it worked and the thermostat as well was exceptional. I highly recommend calling Service Wizards if your in the market for a new HVAC. read more

Pleasant to deal with however scheduled an appointment and never arrived. Supposedly they left a voicemail saying they couldn't help me with the job (new construction a/c installation) but I never received it. read more

I picked this company based on the Yelp reviews for my spring and fall maintenance. I didn't have any problems, so I don't have a lot to say. They were able to come the day after I called, they showed up on time, and they answered all of my questions knowledgeably. Their prices are in line with standard rates. read more

The wife and I got home Thursday (1/8) evening with the kids to realize our heater went out...awesome, right before an ice-predicted weekend! After troubleshooting possible problems for a bit, we decided to wait until the morning and just call someone out. Service Wizard had great reviews on Yelp so I went with them. After dropping the kids at school, I called around 7:45 AM and was told someone could come out between 11 AM and 1 PM. I informed the guy that our son had a school event until about 11:45 AM so he made our service call range from 12 PM to 1 PM instead; no hassle, no hesitation. We were told we'd get a call about 30 minutes before the tech arrived and we did. Our tech, though the name escapes me right now, was friendly, professional, and most importantly found the problem in less than 10 minutes. He told us a tube leading to the pressure switch got clogged (likely because of a bird trying to make a nest up in the air vent). We were only charged the service fee ($79) plus $10 for the labor of unclogging the tube and cleaning out some debris from the air vent. Not too shabby at all! Service Wizard was friendly, prompt, flexible, and fast. We'll definitely use them for heat or a/c issues in the future. read more

Called them and scheduled me quickly and A/C working again the same day. Great job Service Wizard!

Service Wizard installed a new HVAC system as well as relocating it to the attic from a hall utility closet. The installation crew was polite and hard working and made a point of cleaning up. Easily 5 stars on the installation process. It's only been a few days but not having to listen to the sound of the fan in the hall is great. I wouldn't hesitate to recommend them read more

Updating this review as we had a pipe leak with our AC this year. Called them and didn't hear back so called another company. New company said the work that Wizards did was wrong. Circuit wasn't installed properly. AC was running (but not efficiently) and our house is very insulated. That's why we didn't notice any issues with their work for so long. Couldn't leave my high rating since they're work was wrong but their original response time was good. read more

Service Wizards to the rescue again! I've used them at least 3x in the last couple of years. They always provide consistent, professional service. They even send you an email/txt when your tech is on the way along with their picture. I love the flexibility of scheduling an appt online via my phone, and they've always been able to come out the next day. Dealing with AC issues during a heat wave can be stressful, but it doesn't have to be if you work with Service Wizards! read more

Honest and reliable company Will only use them for all of our AC and heating needs. I called them today regarding a question about our thermostat possibly not registering the correct temperature. As always they came up with the most economical and honest solution to my problem. Thanks! read more

My friend lives in Austin and called me when her ac stopped working. After doing a lot of research, I recommended she call Service Wizard. Within an hour of her calling, the unit was working and the technician was on his way. Shane was the technician and he was very respectful and answered all of her questions after the repair. There was no attempt to upsell and the repair was very reasonable. This made me look like a hero. Thank you Shane!! read more

Recently a heat pump heater and AC unit were replaced in my boss' house, where I also have an office. The work which was scheduled for two days was completed in one. The workers stayed late to finish so the boss would not have a miserable home for the night. NICE!! Then I just got the electric bill, cut in HALF!!!! Efficiency investment!! Definitely recommend to others! read more

We were able to get someone here within 12 hours, and they got our air conditioning working and pumping cold air within no time at all and at a low cost. Thanks to Kevin for all your help. We really appreciate it. read more

The best A/C company I have ever had service my A/C. Responds quickly, very well priced and honest. Great caring family business.

Thanks James & David for your professional & awesome service from beginning to end! I talked w/James early Tues. morning 6/21/22 after we had no AC all Mon. Night. The only time he could fit us in was Wed. morning & I took it. I continued to frantically call to try to get someone in to fix our AC (ABC confirmed had some cancellations so we took it, but didn't cancel Service Wizard & thank goodness!).. Unfortunately, ABC bailed on us (even w/2nd confirmation call & text @ 11am! & didn't even choose to respectfully call us by late afternoon/evening-just a no show w/rude & defensive behavior on phone today w/no apologies). SO David showed up this morning & fixed our AC problem in about 20-30 minutes w/professionalism all the way (Thanks David!!). Yay to Service Wizard! & I did an extra shout out to ya'll w/my negative review w/ABC-HVAC. Being professional, & being kind goes a long way in the world we live in today so thank you!! Thanks Service Wizard for hiring James & David to represent your company so well because you're already in our contacts for future service. :-) read more

My two 23 years old Trane HVAC units died a couple of weeks back. They were being serviced for the past 5 years by Service Wizard. So I got them to replace both with equivalent Trane units. Their quote was very competitive and installation was done fairly quickly. The installation crew did an excellent job and thoroughly cleaned the work area afterword. They were professional, polite and knowledgeable about the equipment and explained the working in detail. I was quite pleased with the whole process and would highly recommend Service Wizard to others. read more

Service Wizards has a lot going for it. First of all, they were quick to respond. Their office was courteous and professional, and their payment system via tablet was easy and painless. I was even able to get an appointment on the same day when other companies I called were booked solid. The technician even sent me a text message notifying me he was on his way, and included a picture of himself so I knew what he looked like. A great safety feature, I was impressed! Unfortunately, when it comes down to actually fixing my A/C, they fell short. The technician quickly (mis-)diagnosed the A/C as having a faulty capacitor, as the compressor was not running. He said he would replace the capacitor (if I recall, ~$145), and if that didn't work, they would replace the start kit ($200-300?). I was surprised at the cost and asked him what could be done about it, because these capacitors are usually $10-30 and replacing one takes 2 minutes once the A/C is open (it was already open, open/closing the A/C takes just a few minutes). I kindly asked him if he was sure that was the issue, and he said yes, so I thanked him for his time, thinking I would do it myself. At this point, his demeanor changed. I asked him to leave the A/C open but (understandably) he said it would be a liability. I asked him then if I could take a picture of the capacitor so I knew which one to buy. He did not acknowledge me as he closed the A/C before I could get my phone to take a picture. Grumbling, he just told me the specs off-hand (30uF). It didn't feel right. I am paying $70 for his 10 minute diagnosis, and he should be able to professionally answer my questions. Instead, I got a great deal of attitude. Anyway, I put that aside. Being an engineer myself, I replaced the capacitor that day. But no luck: the A/C did not run. Frustrated, I called another company to diagnose my A/C. Turns out my A/C was in good shape; no issue with the start kit, the compressor, or the capacitor (the new one, which I replaced), etc. The issue was that there was no refrigerant; there had been a leak. The technician walked me through each of his diagnosis steps and showed me the gauges. My compressor has a pressure switch whereby it doesn't turn on unless there is refrigerant. He was surprised that Service Wizards did not check the levels, and that they had recommended replacing parts that did not need replacing. In conclusion, I'm disappointed by the technical expertise of Service Wizards. I was about to spend a lot of money with them for an incorrect diagnosis; perhaps at some point even replacing my entire A/C. I'm glad I had second thoughts. read more

We are so happy that we called Service Wizard for a second opinion when our AC stopped working. The first service provider (Home Depot subcontractor) told us we needed a new AC unit. Terry from Service Wizard instantly pointed out that there had been a fire inside the electrical ac box. Now everything works perfectly without replacing AC unit. We couldn't be happier. Highly recommend Terry. read more

I just had the best experience with an AC company ever. First of all it is super easy to book with them. You just schedule your time online, and they call/text when they are on the way. I was able to get same day service on a Friday. But the best part was EMILIO who did the service. He went way above and beyond. He taught me a number of little tricks, like marking the date on air filters in order to keep up with scheduled changes. He showed me the part in my AC unit that needed to be replaced, and explained why. And he explained how I could possibly avoid having this issue again. I probably just got lucky this time, but I was also very happy with the total charge. The bill was roughly $200. read more

cancel my previous review. I thought our humidity problem was an AC problem that they should have caught with their annual maintenance, but the AC was probably fine when they checked it. read more

There's nothing like a family-owned business. It's been my experience that they always put the customer first, and Service Wizard does just that. Kevin was on time, polite, & professional. He changed out the filter and did a check on my AC, and said all was well. No trying to sell me something I didn't need, or warning me that the unit was on its last legs (as some have done in the past). I signed up for the twice a year maintenance package, I like to know that someone I can trust will be taking care of the heat and AC for my home. I'd highly recommend Service Wizard. read more

I called Service Wizard early this morning (a Saturday) after calling three other companies who either weren't answering or couldn't get to me til Monday. Service Wizard answered immediately and agreed to work me in today. Less than an hour later, technician Emilio called to let me know my exact service window. He arrived right when he said he would, was extremely courteous, and fixed the problem quickly for a fair price. No upsells or hidden charges. Service Wizard is now officially my go-to for any AC problems! read more

Top notch operation with exceptional technicians. Kevin did a great job with the AC repair, and even better at communicating what was going on. 1. They value your time and honor their appointment windows. Received a text/call from technician (Kevin) when he was heading over too. 2. They will walk you through what's going on, and explain things in a way a layperson can understand. Plus he physically showed me the issues in the AC unit (how great is that!). 3, They are reasonable and fairly priced. This is how you earn a repeat customer. I'll see you guys next year for regular maintenance. read more

Really good team. Fixed my AC issue in a such short turn-around. Price is decent also.

Quick turnaround from the time I called to the visit. Got the spring service and the tech was prompt, professional, courteous and wore a mask the whole time. Got a text when he was on his way with his photo. Pricing was exactly as estimated over the phone. The tech didn't try to upsell me but gave me some great maintenance tips. I highly recommend Service Wizard! read more

Everything was pretty great from the second I called into their office. I woke up to our AC not working and was referred to Service Wizard by my neighbor. They made me an appt. same day and then the mechanic was extremely nice and had my unit fixed within an hour. Some of the best service I have had in years. I highly recommend them. read more

I've had this company work on my A/C twice. The first time, they correctly diagnosed the problem that another service got totally wrong. They kept my old system limping along for two more years. I knew I would buy a new system from them when the time came. And I did. They are knowledgable, polite, and honest. Thanks for my new A/C, guys! read more

It had been a long time since I had my two zone AC looked at and I was worried that the coils might need to be cleaned. Dawson came out and did a thorough inspection. How do I know it was thorough? Because he encouraged me to follow along and explained what he was doing and why step-by-step. It gave me a great feeling that the job was done right. I suppose some folks might not want the cooks tour of their AC but I am always interested in how things work and I appreciated him taking the time. The coils were fine (Dawson took a picture of each from inside the units and showed me). He did fixed a minor issue with a drain pan and added a couple of pounds of refrigerant to one of the zones. I couldn't be more pleased and would recommend Service Wizards to anyone. read more

We had a new AC system installed by another company a few years ago that has since gone out of business. After our AC system started running constantly and not keeping our home cool we received a very expensive quote to fix it from the company who took over the service of the original installer. Looking for a second opinion I had Service Wizard come out... they quickly identified the problem (not even what the first company diagnosed) and had our AC back up and running for half the cost of the first quote. Their confidence in identifying a leak rather than just fixing an expensive part that wasn't a problem has me signing up for their regular service to keep things in check from here on out. I so appreciate having a trustworthy company who knows what they're doing to help maintain a vital part of my home. read more

They came on a Sunday morning to fix my AC and did a great job. Probably won't call anyone else with AC issues and plus they're less than a mile from me, lucky me. read more

I would recommend this business 10x over. They are quick, knowledgeable, friendly, and all around good people you can trust to get the job done. I've had four businesses come by my house trying to fix my A/C and all overcharged me and never fixed the problem. These guys came out the same day I called them and fixed the issue once and for all for a fair price. I will use them for all my A/C needs. read more