Once again Service Wizard was awesome all the way around. They get you scheduled, arrive on time and are most competent. We could not be more pleased and they stand behind their work in spades. read more

Great group of workers. Highly recommend. I've used this company for 13 years for all of my HVAC needs

My Trane air conditioner is just wonderful. My house is always perfectly comfortable . Since the installation, they have come to service the air and heat to make sure both are ready for the upcoming season. The service person is competent and professional. He works quickly and explains every thing . I am just thrilled that I had Service Wizards do my installation. I give my highest recommendation to anyone needing a new air conditioning unit. read more

Been using Service Wizard for work and home for years and they have always done a great job. Very professional and experienced techs.

Booking appointment for a long overdue maintenance inspection was easy online, with phone call follow up from the company. Communication was great before, during and after the visit. Daniel made a thorough inspection, was respectful, showed us readings before and after replacing a component that was not optimum, and not pushy in recommendations. Noticeable difference in cooling efficiency following his visit. read more

Our AC went off on the hottest week of the year. We got a variety of quotes and not only did Service Wizard respond quickly, they were the most competitively priced and came out day of which was Friday afternoon! I spoke to Dave on the phone, Terry gave us our diagnostic, and John helped us organize everything. Richard and Jeff came out and got right to work. They were courteous, fast, and did great work! Can't recommend them highly enough! read more

Service Wizard deserves 5 stars for their great staff & the way they do business. We have 2 separate HVAC units at our house and, in one day, they completely replaced the first unit and also replaced a bad coil on the 2nd unit. After replacing the coil on the 2nd unit, the install team noticed pressurization issues and recommended that a Tech come out to do deeper troubleshooting. The next day, the Tech spent about 5 hours checking and troubleshooting the possibilities but to no avail. John O. (the Service Wizard co-owner) then talked to me and relayed that it could be a manufacturing defect within the new coil unit and, in spite of the rarity of something like this, he was apologetic for the issue and immediately scheduled a 2nd coil replacement for the next available day. The 2nd replacement coil was then installed and the pressurization issues continued. At this point, John O. came by the house to help troubleshoot the issue with the team. After hours of continued troubleshooting, it was determined that the pressurization issues were not a problem with the coil or with the installation or with the lines running in the house - it was the result of a landscaping project (from several months earlier) where concrete pavers were framed & poured over the buried line between the house and the condenser (the framing & pouring had inadvertently damaged the line). At this point, John O. told me that they would dig out, install, and then bury a new line around the pavers. In the end, the problem was solved and the Service Wizard team spent many extra unplanned hours to make sure the we were taken care of - big thanks to John O., Andy M., David S., and Daniel L. for their hard work! Please be sure to give Service Wizard a call for your HVAC needs - you will not be disappointed. read more

Electrical storm took out our HVAC system over the holidays. Service Wizard's folks were out immediately after we called, did a thorough examination, provided a quote and everything we needed to get a claim started with our home owners insurance. They were able to get a new system installed the next day - the pair of people they sent over to do the work were professional and courteous. They took time to show us how to use the new smart phone controlled system and the unit has been working great. Highly recommend. read more

We have used Service Wizard (and previously Osgood) for many years -- all with total satisfaction! After they became Service Wizard we met Emilio Morales on a service call. Since then he is always the one we ask for. He has taken special care to know our systems well. Last week, he gave us the news that our downstairs system (a/c as well as furnace) needed to be replaced. A few days later the install group arrived and within 6 hours had replaced the entire unit(s). Hugo and Luis, the install guys, worked straight through lunch and delivered as promised! We feel lucky that we have Service Wizard to take care of our heating and cooling needs! Thanks guys! read more

I have had nothing but fantastic experiences with Service Wizard. Their workmanship, friendly staff, and excellent customer service are second to none. can recommend them without hesitation for repairs, new installs of HVAC, and seasonal checkups. Wouldn't use anyone else. read more

The service was excellent. Kevin was our service provider. He was pleasant and comfortable to talk to. He didn't mind me watching as he evaluated the non-working compressor. He talked and explained things as he went. He found out what was wrong and replaced the part, in less than 30 minutes. He didn't try to sell me on a new unit, which the last repairman did. He answered a few questions for me and gave me some good advice. I highly recommend Service Wizard because of this experience. read more

I'm done with these guys, I had them out here on 7/23/15 for their $69 seasonal service, it cost me $328-ok...in fairness there are two units...I didn't complain about the mess the guy left me, the fact that he didn't cover his shoes when he came in, the fact that he hit my garbage cans with his truck when he left...but now the AC isn't working, I call them and the guy tells me that they won't stand behind anything, tells me how much I have to pay to have them come out here...I got hot and used a single four letter word, I shouldn't have, apologized for offending his sensibilities and he hung up on me...had them here twice, spent almost $600 and now I'm the bad guy....never again... 10/13/15: To be fair, one of the principles, John, did call to express his concern with the situation. A lot of people would not given the amount of good reviews, they might just figure, what the heck...but I have to admit that John took this very seriously and it was much appreciated. The contact on the phone was an anomaly...likely...good guys read more

I referred this company to a client, the appointment was set for today from 9am-12pm arrival closer to 1 pm... the individual "Kevan" seemed nice enough until 10minutes into the appointment he had quite a change in his personality became rude and offensive thinking that it was funny. I did not kick him off the property as it was not my place to do so but the clients. I can not further refer this company. I would suggest management talk to this individual on customer service conversation. Word of advice is to ask to see the persons license watch them closely and you have the right as a client to kick that person off your property. At least it was only a $70.00 lesson. read more

Trustworthy, Reliable, Honest and Professional! Called at 9am on a hot Saturday and Emilio was out in a couple of hours. Fixed my AC promptly and at a great price. He was honest, helpful, friendly and didn't try to convince me to buy a new unit or spend a ton of money on stuff I didn't need. He just fixed what needed to be fixed and gave me some good tips on preventative maintenance. Service Wizard has earned my loyalty and I'm writing their contact info on my AC unit with a Sharpie in case I need them years from now. read more

I started using Service Wizard A few years ago when the company that installed my heating and air-conditioning unit were giving me poor service on their yearly service contract. I chose them because of their great reviews and their high rating. I have been using them for two years now and their service technician, Shane, just finished cleaning and checking over my unit and as usual did a great job as does all their service techs so far. This time I was told that one of the dials that sets the level of gas required to operate the furnace was never set when it was installed. Shane corrected it and now the unit should work more efficiently and cost less. I really appreciate that again they sent someone who really knows about heating and air-conditioning and again gave me more information. Thank you Service Wizard for excellent service and thank you Shane for doing a good job today. read more

Service Wizard installed two new HVAC systems in my 30 year old house. I am happy with the new units. I was very happy with the installation and post installation support I have had from them. They have been very helpful. I definitely recommend them to anyone needing HVAC help. read more

Fast, professional and just overall excellent. My outside circuit breaker kept tripping. JJ arrived and immediately diagnosed the problem. He tightened down the loose wires in my circuit breaker board and all is well. Best of all he didn't try to sell me a new air conditioning unit! I would give these guys 6 stars if possible. Keep up the good work guys. Honesty will get you everywhere. read more

Service Wizard is the only HVAC company I recommend. As a real estate agent, it is important for me to know my clients will be taken care of when they have an HVAC issue., and John Osgood and Service Wizard never disappoints. Not only do they have the years of experience, but I know they will always be fair and honest with my clients. They have replaced the HVAC system at my personal home so I know firsthand the work they do and the professionalism they extend to their customers. Simply put, Service Wizard is my HVAC company of choice! read more

Excellent bedside manner really sold me on Service Wizard. I had a home warranty and was absolutely dissatisfied with their lack of ability to get the AC working during the middle of the Texas summer. After months of waiting I was able to get Service Wizard out to diagnose the problem and fix it within a week. Can't recommend them highly enough based on the facts that they're local and actually know what they're doing! read more

My AC stopped working the night before, I called Service Wizard the next morning and they quoted me a four hour window to come out. Shane, the technician, looked at my outside unit and advised that it needed freon. He then talked about how coils can go bad and how mine may need to be replaced. This technician had broken some ribs and was unable to get into my attic to review the AC unit and said coils. I understand things happen, however when it impairs your ability to do your job, the company should advise their customers of such. My expectations as a customer are to have a technician come out that will be able to fully review the issue and advise of the best possible solution. Not a technician that cannot fully perform their job and then charge $70 for a service call. 13 days later and my AC unit has stopped working again. I contacted Service Wizard again today to see if they could send someone else out however the same technician is the only one they have working this weekend. I have since called another HVAC repair company to come out today. They provided a two hour window and assured me that their technician will be able to get into my attic. read more

I had my downstairs AC/heat replaced 4 days before forecasted freezing weather set in. The next day, the thermostat was dead. They dispatched a technician within an hour. It took a while to determine, but the problem turned out to be a faulty wire. Fortunately, there were spare wires that could be used. Both the install and the repair were done quickly and competently, and the technicians were good communicators. read more

First let me say We realized we had to get quotes from several air conditioning services since many were in the 18,000 dollar range since our home has 5 units. We needed two new units because of size of the home. Of all the 9 companies SERVICE WIZARD was the best prices we seen. After all the reviews we decided to use this company. They told us they could do creative things about taking up these units and pull them apart and build them up in the attic without breaking the opening and rebuilding the wood around the attic opening they saved me money. Bottom line they did want they said they do. Charles Asgood has been great working with since this took all day to install. All of the five techs were very polite they covered the floor so they were not to damage the all marble floors. My husband was very pleased how hard they worked in the rain as it was pouring , a major rain storm. The only negative point of all this was one tech forgot to reattach the drain pipe but did so immediately and corrected the problem right away. So I would highly recommend this service to anyone who is particular in servicing there air conditioning units. Do what I did get several bids then you will see who is the best in servicing the air conditioning units. If you have a problem or questions they come right out which we just did Last Monday. He adjusted the units and programmed it for us. Yes they take serious pride what they do to keep you happy. read more

Service Wizard - Two new TRAN units! - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

These guys rock and I'm so glad a friend referred me to them. they have serviced our ac a couple times already and are so honest and reasonably priced. Our recent experience with them was when our heater went out during the first cold snap back in November...we put it off and the husband thought he could fix it but time went on and after nearly a month of it being broken we finally got the real cold snap, freezing temps and our kids were sleeping under layers with a personal heater in their room...enough! I called them and gave them my availability and they worked around it, gave me a call when they were 20 minutes out, replaced the broken ignitor and even blew out some register thingy to help it run a little smoother. Long and short of it...if you need hvac service, call these guys! read more

Quality work. Competitive prices. These folks have a great business. Communication is on point from making to the appointment to arrival time. PPE is used during these strange times. And the technicians answer questions and explain what's being done. Their seasonal maintenance package is an awesome preventative and who wants to be without AC in Texas?! read more

Goo!!! I wrote a review for Service Wizards that was for a plumber and just had my waking moment. We called Service Wizard with what we thought we be dirty vents and possibly mold that was preventing me from selling my house. Service Wizard showed up the day we called them and looked over the AC, the vents, and even eyeball checked for any issues whatsoever. He was thorough and honest and said that no problems existed, however I wasn't home for this check and got there 30 minutes after he had completed his work but he came back to my house and walked me through the AC and answered additional questions I had regarding the AC unit - what service! Thanks for all your help, I would recommend Service Wizard to anyone! read more

Everyone on my street uses them!, and I couldn't be more pleased with this company. I was able to get an appointment right away, and the service technician was amazing. The repair to my heater was done quickly, and he did everything he could to minimize my costs. I feel that I got great value for money. read more

We discovered our AC was out at 11:30pm. Went outside in the dark after watching YouTube videos on how to DIY fix an AC, gave up around 12:30. I emailed Service Wizard then, indicating my availability as after 1p the next day. They called at 7:50 the next morning after a hot night. I got called at 2:25 and was told he'd be here in 10 minutes. I let the technician know I had to leave in 20 minutes to pick up my child and he said he'd probably be able to fix it before I had to leave. He arrived at 2:40, rushed right in and got to work. He diagnosed the problem, threw in a new capacitor, and wrote me an invoice in literally 5 minutes, and I came home to a cool house. read more

First of all my wife called another company to fix our AC. We were told it was a coil (a crucial part of the ac system). $3k was my quote from this company she found. Holy moly - $3k? We paid for the service call and I then called Service Wizard, They said it was less than $2k (all included) - 40% less. It was fixed in under 24 hours and I am now cool and happy and I think Service Wizard is cool too. Clean guys with smiles and seemed happy to be helping us. I hope to never have another problem, but when I do I know I can trust the price and service from Service Wizard. read more

I can't say enough about the good service I've gotten from these guys over the years. Though multiple homes and issues, they always give me good parts and service. Today Kevin even walked me though how to troubleshoot issues that could come up in the future. I appreciate them always attempting to save me money where they can. read more

my air conditioner was not working Drain was plugged , I called Service Wizard and they had an afternoon time available , it's been 108 here in Austin for 2 weeks and will continue . Emilio Morales call me before 9 am that he was close by and could come right over . He was great and gone on the job and showed me a way to help prevent this from happening again read more

I was able to get a quote and schedule my appointment within in an hour and my AC was fixed in 2 days. They are easy to communicate with and it was very friendly service! read more

By far the best explanation of how, what, where, when. Meaning what had to happen to make a 3.5 ton do what it is capable of. Friendly, fast service. Very reasonable priced. We had 4 companies come out for an estimate. Nice people to deal with. We would absolutely recommend Service Wizard to anyone. read more

Set up a visit at night online and David came out the next afternoon. He fixed the problem very quickly and we were back up and running in short order. Price was very reasonable and service was friendly. David helped me level the slab under the unit while he was here which was a nice value add. I highly recommend service wizards. read more

Excellent customer Service. The office responded to calls and took care of issue. Advance notice was given as to when they would arrive at your home and they showed up exactly as scheduled. Highly recommend. read more

My outside A/C unit died (thankfully in the winter) so gave Service Wizard a call and they were able to come early the next day. David found the real issue and fixed it quickly. He was very helpful and explained what had broken and even answered other general questions I had. Great service! read more

The mark of any great company is when they are willing to assist with any service concerns! I must applaud Service Wizard on their goal to not only help their customers---but really listen to their concerns. I cannot thank Mr. Osgood enough for his willingness to approach concerns courteously and with professional excellence! Thank you from the bottom of my heart!!!! Wow! You did exceed my expectations to resolve my concern. read more

Service Wizard earned my respect immediately when the dispatch office recommended their cheaper maintenance package as a means to clear my AC drain line instead of making a service call specifically for the flush. My technician (David) showed up promptly, was very courteous, wore a mask, and did a great job. He also talked me through how I could maintain and clear the drain line clean myself going forward. Service Wizard has earned my loyalty for future service calls! read more

I have used Service Wizard twice now, starting last spring when another company (whose name is the same as an ancient bead calculator) tried to sell me an expensive new system by showing me things that my later research taught me were not problems. I called Service Wizard for a second opinion without telling them about what the first company had said. David let me follow him through his entire examination, taking the time to explain everything and answering all of my questions. He found nothing wrong with my system (HVAC and heating), and I have had no problems this summer. This fall, I signed up for Service Wizard's annual inspection plan, and was surprised to see David again. It seems that Service Wizard tries to keep a customer with the same technician - a great policy from my point of view. Cannot recommend Service Wizard highly enough. read more

Been using service wizard for 2 years. Always on time. Always professional. Always honest. Explain exactly what the problem is and how they can fix it. read more

House furnace stopped working just before a cold front was expected to come in. Called another company and was told we needed to replace the whole system at significant expense. Called Service Wizard for a second opinion - they mentioned replacement of the system was an option, but said we could also replace just the parts. Went with the latter option. Had the new parts installed the following day. A+, would recommend. read more