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    Proven Plumbing & Air

    4.9 (414 reviews)
    Open 7:15 am - 6:00 pm
    Updated 3 months ago

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    10 minutes

    Response rate

    100%

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    Out with the old - in with the new!  Professional Grade Rheem Water Heater ordered, delivered, and installed same day!
    Jessica W.

    Feels silly to write a review when they are already 4.9, but here I go! So, we bought out home almost 4 years ago and back then the home inspector took a photo of the water heater and noted that the unit had lived it's best life as the original unit when the home was built in 2009. We didn't really see a reason to replace it since there wasn't any noticeable issue other than age, fast forward to last year when we had a tech form another company come out for a tune-up and they let us know that some valve wouldn't even open due to the corrosion so we should pay $200 to replace that valve or just buy a new unit because it was on its last leg. Well, you guessed it, we didn't replace it, I mean, WHY WOULD WE?! Skip to the current time and as I was reviewing the home inspection (because of an electrical issue we encountered), I noticed that the only thing on the inspection that we haven't addressed since buying the house was, YEP, the water heater. The first company we were referred to by our neighbors came out for an estimate and while the price was right and I learned more about what I had already researched, they left me feeling a little disappointed and mildly offended. Ladies, do you know that feeling when a man speaks to you like you're an idiot? condescending? That's how it was and I wasn't about to give them our money. That's when I took to our neighborhood Facebook page! When I posted about plumber advice, no joke, 5 people responded within an hour naming PROVEN! So, I gave them a call. I went online and completed the service request (it was Wednesday) and the earliest appt was on Saturday, so I booked it. You know what? I got a call within an hour to check in with me about what I was looking for and while I was on the phone they told me that a technician was finishing up a job near us and could swing by. I had to go tell my husband that we were "getting a new water heater - TODAY!" Enter - ENRIQUE CHAVEZ. He arrived on-time with a smile on his face and everything he needed to install our shiny new water heater and haul away old faithful. He was efficient, respectful, informative, and didn't leave a mess. My husband even came to me and said "I think he's the best looking service guy I've ever seen". agreed. LOL Thank you, Proven! I'll absolutely be recommending you to anyone in the Austin area whether they ask about a plumber or not.

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    5 months ago

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    3 months ago

    Yes quick assessment and quick fix! Thank you ! They got me in fast and gave me a low cost solution.

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    7 months ago

    Great job, quick response, and great price. Was honest with what the job really needed and didn't oversell the project

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    9 months ago

    Service repaired professionally and quickly. My second time to use Proven Plumbing, will call again if needed.

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    Page 1 of 11

    Proven Plumbing & Air Reviews in Other Languages

    Ask the Community - Proven Plumbing & Air

    Water softener 8 years old might need additive {lack of better word} added. do you service water softeners?

    Hi Tim, yes, we service water softeners. Would you like to schedule a free estimate for tomorrow between 11 and 2 or between 2 and 5?

    Can I get a quote for water softener (e.g AquaSana) installation?

    Yes! Please call or text us at (512) 296-5604, we would be happy to discuss the scope of the installation and get you a quote!

    Don’t See Your Question? Ask Away!

    Review Highlights - Proven Plumbing & Air

    Coordinating with Louis, receiving/approving a quote, and receiving a receipt was streamlined with a helpful Client Hub.

    Mentioned in 27 reviews

    Read more highlights

    Airco - Airco achieved the Top 20 in Daikin FIT sales for North America in 2024 !

    Airco

    (281 reviews)

    Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

    A technician came to fix my AC and then claimed I had a bad capacitor that looked as if it had been…read morereplaced by someone. He sold me the more expensive capacitor claiming it had a 5 year warranty, but he never provided a receipt or warranty information. He offered other services that would end up costing me thousands of dollars. It is unscrupulous to take advantage of others. I at least want the receipt and warranty for the work completed and paid for. A follow up would also be good business practice. I'll give two stars since my AC unit is fixed, but 1 star for customer service.

    Service Wizard

    Service Wizard

    (494 reviews)

    We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

    We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

    Fontaine Air Conditioning - Our nice 4 year old unit.

    Fontaine Air Conditioning

    (188 reviews)

    AC stopped working middle of the night on Wednesday evening. Was lounging in bed watching videos…read moreand heard a pop. Thought it was my crazy neighbor banging his door closed, and forgot about it. Then I started to hear a buzzing every 5 minutes or so. Told my wife to check her phone, figuring that was vibrating. That wasn't it. I then thought hmm what could it be, and as I listened closer noticed it coming from outside where our AC unit is. Went and checked thermostat and saw it was at 78. Wife likes it on 72 and I can say this unit has been managing that this year with the lower summer temps. Went out and checked it and yes the fan was on but you could tell the compressor was trying to kick in and buzzing like missing a connection. Knowing from my past AC events and that pop, I figured and hoped it was the capacitor which is usually a quick fix. The unit was 4 years old, but I was not surprised being an electrical engineer and knowing how more of the solid state components added to these appliances don't last as long as old discrete mechanical ones. What happens in our throw away economy. That is why I was so glad we used Eric. He not only gave us a great deal and great service but he offered the best warranty around. Wife texted him Thursday morning and he showed up less than 30 minutes later. He worked for about 20 minutes knocked on the door and said it was a bad capacitor and all fixed, and reminded us to not touch the thermostat for the next day or so. We asked how much we owed him and he said, "No charge." Music to my wife and my ears. House was back down to 72 by mid day and everything back to normal. Everyone has anxiety when it is mid summer and AC goes out. Not us. With an expert like Mr. Fontaine, taking care of us, the worries are gone.

    You will not find an AC company more honest and quicker to come out than Fontaine AC. We called…read moreEric last night at 6pm after we noticed our AC had stopped cooling (in the middle of August ), and he was out here first thing this morning to fix it. He fixed it quickly for a great price. We have used Fontaine AC for years (and so have many friends and neighbors) & we couldn't be happier with his services!

    Proven Plumbing & Air - plumbing - Updated September 2026

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