I had a limited time because of medical appointments. The time frame was border line on their arrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service. read more

Easy process related to the install of my hot water heater. Richard did a great job putting it in and explaining the warranty and maintenance. Cleaned up everything and took the old one with him. Quick scheduling. read more

Proven Plumbing & Air - Out with the 23 year old water heater and in with the new! - Plumbing Near Me - Cedar Park, Texas

Okay big problem... I highly recommended Enrique to my neighbor and he connected the main water line to the irrigation line--bypassed the house. No water to the house. It's been two months and Proven has still not fixed their irrigation... read more

I needed an HVAC drain line replaced. The issue had already been diagnosed by multiple techs so I only needed a ballpark estimate to compare it with the estimate I had already gotten. I didn't want to keep paying companies a diagnostic fee just to provide a ballpark project quote. However, Proven unwilling to look at photos and video of the unit and drain lines to even provide a range of possible cost. That is probably company policy, which is fine, but superior customer service imo would include that as an option. I would have scheduled if it was lower than the original estimate, even if it ended up costing more after they looked at it. Another reputable company was willing to do this so it is possible. read more

Hector was amazing, helpful and transparent today. The home flipper that sold me the house really screwed the HVAC unit up. Thankfully Hector was helpful and so great, I will definitely be using Proven Plumbing & Air more in the future! read more

Feels silly to write a review when they are already 4.9, but here I go! So, we bought out home almost 4 years ago and back then the home inspector took a photo of the water heater and noted that the unit had lived it's best life as the original unit when the home was built in 2009. We didn't really see a reason to replace it since there wasn't any noticeable issue other than age, fast forward to last year when we had a tech form another company come out for a tune-up and they let us know that some valve wouldn't even open due to the corrosion so we should pay $200 to replace that valve or just buy a new unit because it was on its last leg. Well, you guessed it, we didn't replace it, I mean, WHY WOULD WE?! Skip to the current time and as I was reviewing the home inspection (because of an electrical issue we encountered), I noticed that the only thing on the inspection that we haven't addressed since buying the house was, YEP, the water heater. The first company we were referred to by our neighbors came out for an estimate and while the price was right and I learned more about what I had already researched, they left me feeling a little disappointed and mildly offended. Ladies, do you know that feeling when a man speaks to you like you're an idiot? condescending? That's how it was and I wasn't about to give them our money. That's when I took to our neighborhood Facebook page! When I posted about plumber advice, no joke, 5 people responded within an hour naming PROVEN! So, I gave them a call. I went online and completed the service request (it was Wednesday) and the earliest appt was on Saturday, so I booked it. You know what? I got a call within an hour to check in with me about what I was looking for and while I was on the phone they told me that a technician was finishing up a job near us and could swing by. I had to go tell my husband that we were "getting a new water heater - TODAY!" Enter - ENRIQUE CHAVEZ. He arrived on-time with a smile on his face and everything he needed to install our shiny new water heater and haul away old faithful. He was efficient, respectful, informative, and didn't leave a mess. My husband even came to me and said "I think he's the best looking service guy I've ever seen". agreed. LOL Thank you, Proven! I'll absolutely be recommending you to anyone in the Austin area whether they ask about a plumber or not. read more

Proven Plumbing & Air - Out with the old - in with the new! Professional Grade Rheem Water Heater ordered, delivered, and installed same day! - Plumbing Near Me - Cedar Park, Texas

I was very happy with this company. I called about a leaking pipe on a hot water heater. They called me back within two hours and got me scheduled within 24 hours. They fixed the pipe no problem and charged what I thought was a decent rate ($150). Much appreciated and would use them again. read more

Yes quick assessment and quick fix! Thank you ! They got me in fast and gave me a low cost solution.

We have used Proven Plumbing & Air for the last four years.They are always attentive to detail and their employees have good customer service skills. Recently we had a tankless water heater installed. The two plumbers assigned to our job were Zachary Clowdus and Kevin Robinson. They did an excellent job.. Zachary also took pictures of the heater and took the time to explain absolutely everything to me. David C. read more

So we had a plumbing clog on the second floor of our home. We did a quick search for respectable plumbers in our area, and reached out to Proven. We quickly learned that respectable didn't begin to cover it. They gave us a quote, we approved it, and then went to work. It took longer than I think they expected, but those guys worked harder, and did more than we could have ever wished for. They not only earned their money, they earned a customer for as long as we live in this area. We're even bringing them onboard to manage our HVAC system. If you need services, do not hestitate! Call Proven Plumbing & Air, and the problem will get sorted. read more

Absolutely the best plumbing service we have ever used. We needed to replace our water heater and they sent a team out the next day and were very professional and friendly. They followed up and communication has been wonderful in every way. Highly recommended. read more

Proven Plumbing does quality work and has proven to be responsive, professional, efficient, punctual, and courteous. JD did a great job diagnosing our air-conditioning issue and completing the repair. read more

I need help with a leaking sink and Proven was fantastic: they were fast, friendly and efficient. Nolan did a great job, explained everything thoroughly and go the job done! Very happy I went with Proven! read more

VERY happy with the services Enrique provided. I needed 2 shut of valves to my house installed so I could turn the water to the house off when I'm gone and still run the irrigation for the yard. The reason I needed two is because there is an an addition to the house that has its own water supply. When the first area was dug up, it was a mess of pipes close together going everywhere. They worked meticulously and made no mistakes and it came out great ! They use a spear to probe and dig so as not to hit a pipe. They used only the best parts and I feel great about the end result. Very happy and will call them 1st the next time I need anything without hesitation. read more

They were efficient and quick to respond to my needs. Water heater leaking and we needed a new one. They had one with them and put it in on the spot and we recharged the softner and were getting a shower the same day. !!! I am very happy with their work and response. The two men doing the replacement were great. Friendly ,informative , and efficient. I was so excited to get it done read more

I used this company 3 times, once for annual maintenance, and 2 for repairs on a mini split. After the maintenance was done, the tech suggested a repair that was done the next day. After finding out their annual maintenance package is twice as much as 4 other companies, I decided to not use this company anymore after the repair was completed. Less than 2 months after it was serviced and repaired, the unit stopped working. Since they had already serviced and repaired it, I decided to have them check it out considering they may have overlooked something or accidentally caused the problem. Well, it's broken. Can't be repaired. Again, the quote to do the test they did to find the problem AND to install a new unit was double the 4 other companies that I called. Oh, they charged $100 just to come out, then another $350 to check the unit with the conclusion that the unit couldn't be repaired and needed to be replaced. So $450 later, I'm told I need a new unit, that's it. Also, the tech initially told me that it was a 2 ton unit. After questioning the size since that sounded excessive for a 220 square-foot tiny house, I was then told it was 1 1/2 ton. Not correct. This is actually a 3/4 ton unit. Picture of the broken unit added to show that it's 9,000 BTU's which is a 3/4 ton unit. Then I was sent an estimate for a 2 ton and 1 ton unit. Why would anyone install a 2 ton unit for a 220 square foot tiny house? With all these 5 star reviews I expected stellar service, especially considering the inflated pricing. read more

Proven Plumbing & Air - Mini split - Plumbing Near Me - Cedar Park, Texas

We have our own Real Estate firm and were referred to Proven Plumbing by a dear client. These folks had a plumber go out and perform a water test leak at an investment property and all went smooth. The office ladies are stellar and really are good at communicating. Lastly, these guys are both punctual and great about getting back to you asap. I can say that in todays world of "services", it is a breath of fresh air that that points I make above apply to Proven Air. Thanks much! read more

Amazing service and fair pricing. Highly, highly recommended. Had a clogged drain that was really tough to get to. They came with a camera and snake and were in and out. read more

They were responsive and attentive. We have a tankless water heater and they were not equipped to handle it. But they were quick to respond so I went with them. A week and a half later we had hot water. I wish I had known that standard water heaters were their focus. read more

5 STAR Zach W. Thank you for your professionalism! Thank you Proven Plumbing for having such a team. read more

Great job, quick response, and great price. Was honest with what the job really needed and didn't oversell the project

They responded timely and their rate was reasonable. This was our second time using them for plumbing issues and we will use them again, if needed. read more

Quick scheduled service, on time arrival, and knowledgeable detection and repair. Also appreciate the clean-care approach - plumbers wore protective foot covers and caulked and cleaned treated areas. read more

Our experience with Proven Plumbing is VERY IMPRESSIVE. Everyone from Proven I talked to was really helpful, kind, and professional. They quickly understood my problem and managed the team so extremely well. Our story is complicated. I will try my best to shorten it. We bought a newly remodeled house 2 months ago. Before the closing, we hired DBL Check, Allan, to inspect the house and he found a few issues about the ac and some other things. We sent the report to the seller, Everlasting Properties (same management as NuHorizon Remodeling), and soon they informed us that all the issues were fixed. However, after DBL check reinspected the house, Allan found that the condenser unit outside was still ice-up, warm spots in the house, and some moisture/ water in the dipping pan of the unit in the attic. We then told the seller about the re-inspection report and soon got the seller informed that the issues were fixed. Since the ac issues were recurred, we asked the seller for an ac warranty because it was just newly installed in May or June and should be under the warranty. Everlasting/ NuHorizon then provided us the 2-year warranty from the ac company who installed it, B & J Construction and Mechanical. Then, just 5 days after the closing, we found out that the condenser unit was still ice-up again. We called B & J Construction for the ac warranty. The call went directly to a voicemail without any ringing and we got some texts back without showing any attentions to come to check or fix the ac issues at the house. The same time, we told Everlasting/ NuHorizon and they sent an ac company to fix on the issues and this time, we just realized the ac company that Everlasting sent wasn't the company they provided us the ac warranty. We started doubting what actually was going on and Everlasting didn't even use the warranty they provided us. At the house, the new ac company said that we needed to add another return in the house to fixed the issues, but we felt it wasn't quite right to add another return in the bedroom while the areas that couldn't get the temperature down were living room, kitchen, and laundry room. When asked them if adding another return would really help, the crew simply left and didn't fixed anything! We could tell something must really wrong. Then we decided to schedule a large and reliable ac company, Proven Plumbing, to help diagnosing the ac issues. We can't thank the Proven Plumbing' s team enough. The operator was professional, kind, understanding, and very helpful with scheduling and everything. We were able to got the same day scheduled and window time for arriving and texting when the technician was on their way. Moreover, we got the text, with a link for a real time tracking to see where the technician was on his way. The technician arrived on time in a Nice & Cool EV! You can tell Proven care for community. The technician, Phillip, was EXCEPTIONAL. He was highly experience, polite, professional and very friendly. Different from other ac companies, Phillip diagnosed that the real cause of the ac recurred issues was the ac units installed at the house in fact over-size units (4-ton instead of 3-ton.) Adding more return to the house wasn't the right way to fix the issues, but just covered up the over-sized units installed. Importantly, adding more return will eventually cause moisture in the house and then mold build up. We had a hard time understanding why over-size units wouldn't be good for the house, but Phillip didn't mind spending time explain to us until we could fully understand. He told us to ask the ac installer and the seller to see the permit for installing a new HVAC in the house since the city was no way to approve the permit for 4-ton units to install in 1,782 sqft house. He spent his time guiding us what should do next and where we should go to the city to ask to see all permit works for our house. Phillip as well discussed with his boss to see if any other thing could do to fix the issues without swapping out the over-size units. Unfortunately, his boss confirmed that was the only way to fix the issues right. As guessed, after sending a few emails to B&J, they have never got back to us and the seller, Everlasting/ NuHorizon, who hired B&J also refused to take any responsibility although it was required by law that the seller needed to see the permit for B&J work. Illegally and unethically, both B&J and Everlasting ignored taking any responsibility for the wrong-size and non-permitted ac units installed at the house causing us need to pursue a legal action in order to get the over-size unit swapping out to be the right -size units. read more

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We had a wax ring fail. I attempted to replace myself but the mounting bolts were stripped. So, to save myself more headaches, I called a professional. This was our first experience with Proven but a little research showed them to be exceptional. After he was finished, I would have to agree with the reviews I read. I didn't get his name but he was very polite & professional. Knocked out the repair in an hour and I received a military discount. read more

Look no further for your plumbing and HVAC needs. Seriously. We've been a customer for over 5 years and no one does it better than Proven. Competent, responsive, punctual, reasonably priced and above all else, honest. I don't know about you, but these traits are difficult to come by nowadays and I know a gem when I see one. Even referred my mother in law for an emergency she had and she loves them too. Special mention to Tim and Phillip. You're both fantastic. Proven has earned my business for life and you should consider the same. read more

I recently had an issue with my shower faucet and decided to call Proven Plumbing and Air based on a recommendation from a neighbor. They arrived on time, quickly identified the issue, and repaired it in a reasonable period. The repair required the shower faucet to be replaced. I was particularly appreciative of their approach to finding a solution that avoided substantial demolition, saving me both time and money. The service was carried out efficiently, and the pricing was fair. Given this positive experience, I will definitely call them again for any future plumbing needs. Highly recommended! read more

Zach Werner is the best; I request him every time I need service. He is diligent, intelligent, careful, responsible, personable and kind. He consistently does an A+ job, going above and beyond to educate me about the work he is doing and other plumbing issues I should understand. I highly recommend Zach W. read more

I had a water pressure error light on my Bosch dishwasher. Cory and his assistant came out out after checking the water pressure and flow on the main water line to the dishwasher was able to clear the line quickly. I have been a customer of Proven Plumbing and Air for many years and their technicians are always professional and very knowledgeable. Their prices are also very competitive. read more

Proven Plumbing are the best plumbers ever!!! Talmadge and Mike showed up on time a did a great job installing my water softener. The price was quoted prior to the start of the job and they hauled my old one away and left my property spotless. I have used Proven Plumber before and have always had an exceptional experience! read more

I constantly recommend them to all I know because i had a great experience with them in 2024. They do terrific work and generally seem kind and patient. My last visit wasn't a phenomenal experience but I let them know and they were very responsive to my concern. read more

These guys know what they're doing. They'll give good recommendation. If it's beyond them, like electrical. Responsive. Not cheap, but fair, and also honest. read more

My AC picked the perfect time to stop blowing cold air - right as we were hitting those near-triple-digit temperatures this week! I reached out to Proven Plumbing and Air, and I was seriously impressed by how quickly they responded. They were great about working with my schedule to find an appointment time that worked for me. The communication was top-notch. I got both an email and a text confirming the appointment, and on the day, they sent a tracking link so I knew exactly when Brian, the technician, would be arriving. No guessing games! Brian was fantastic. What we initially thought might be a quick capacitor swap turned out to be a bit more. He noticed my compressor was seriously overdue for a good cleaning and took care of that as well. He didn't just rush out after fixing the main issue; he actually stayed to make sure everything was running properly and cooling as it should. On top of the excellent service, the price was very reasonable. I'm really happy with the whole experience and will definitely be recommending Proven Plumbing and Air to anyone who asks! read more

Tim was great again. He came out a few months ago when my hot water heater leaked and needed replacing. He installed the new one and put in an automatic shutoff, in case it ever happens again. Tim is truly a well-seasoned plumber that knows what he is doing. That is why I called when the last freeze created a leak in one of my hose bibs. read more

Had a big leak under the sink on Saturday and I scheduled a Monday appt on Sunday with Proven. Nolan came and spent the time needed to really figure out what was going on. We initially thought it was something simple but after testing he realized the way the disposal was installed was not good (which i had kind of thought when i bought the place.) Went ahead and did a new one and he did a fantastic job. Great service and very reasonable charges which I can't always say for other plumbing companies I've used. read more

We love Proven Plumbing! They have serviced our plumbing, grinder pump, new water heater and are now our AC people. Always great service and fair pricing. read more

I had a main water line pipe leak in the yard and Proven was able to send someone out the same day. 5 stars for being responsive. 3 stars for being expensive. $300+ per hour for one guy is a bit excessive. read more

Service repaired professionally and quickly. My second time to use Proven Plumbing, will call again if needed.

I was referred to Proven by a realtor friend of mine. Wow. What a great recommendation. Zachary Clowdus and his teammate, Kevin, came on time and did everything top notch. The final bill was spot on with the estimate, but I feel they really went above and beyond to really get the job done right. Glad they have a long career ahead of them, because they will be our plumbers for life. read more

Quick response time. Friendly and knowledgeable service technician (J.D.). I trust them to complete the work whichever direction I decide to take the project. Would recommend. read more