This company is the "parent" company to the warranty service, American Home Shield (AHS). I currently have multiple BBB complaints about them and AHS due to their failing to follow through on contractual matters and what their representative told me. I needed a plumbing repair on my home. It was diagnosed as a "slab leak" by the contractor they sent out. He proceeded to tell me that all my kitchen cabinets would need to be torn out (my expense) so he could access the plumbing. Plus, he would be drilling a hole in my floor (again, any repair my expense). Concerned, I called AHS (on hold, as is their usual, for long, long waits) and was told that I could (and later that I did) cancel with that contractor and find my own and be reimbursed. My contractor did not have to do any of that tearing out and drilling holes. The pipes were accessible through dry wall which they could reach by opening the cabinet doors. Little, tiny, minor holes easily and cheaply repaired. So glad I got my own contractor. Next, however, while trying to find out more what I had to do to get reimbursed I called (multiple times with long, long waits) only to be told "Department X is working on that. They'll call you tomorrow." NEVER, never, any "tomorrow." AHS has failed to reach out to me other than to send me a letter via ServiceMasters, via a CA location. That letter says that AHS and ServiceMasters do not reimburse for "access." Hello, none of this was about "access," it was about plumbing repair, pipes, that type of thing which is/are covered. Again, there has been NO, zero, response from either AHS or ServiceMasters regarding their error or in following through on their contract. My last call to AHS lasted almost 2 hours, most of it wait time. The last part of the call was them switching me over to another department. After more waiting, I was disconnected! I am so frustrated that I am not getting what I paid for. Less than that, I am not getting even COMMUNICATION (valid communication unlike that letter) about this in spite of multiple attempts (more than 9) to reach out to them. Furthermore, they have ignored the BBB complaints too. A terrible, terrible company. read more

This is about American home shield. I have been a customer for a year. never filed a claim. I called them when I received my renewal contract with a substantial increase in price. I called them, the rep was very unprofessional and said 2 or three times that she doesn't determine prices. This is a ridiculous statement. Anyone would know that. Instead of giving me any good reason to stay with them she said again , I don't make the prices. I asked for a manager she said it would take up to 48 hours for a call back. This is a BIG red flag. I called later that day to ask a general question about the contract. I was told the retention and sales lines are very busy and she would have someone call me later that day. This all happened about 5 weeks ago. I have yet to receive any calls. I'd hate to see what the response would be if I had a claim to file. Extremely poor customer service and I have NO trust in this company. Its good to know they also own merry maids and terminix. Won't be calling them. I finally got a response when I posted something their Facebook page and messaged them telling them I do not want to renew. They responded saying they would cancel renewal and someone would call me. That was 3 days ago. No call!!! read more

Too bad I can't give minus stars. For the final time American Home Shield sent an incompetent technician to fix a dripping faucet. After 45 minutes they tech said he couldn't figure it out and someone else would have to come. Which means two additional visits because of course they don't have parts on the truck. We had also called in our shower faucet handle because it came loose from normal wear and tear, fell on the floor and broke. Guess what? That's not covered. If this first time we saw incompetence, I would let it go but as soon my drip gets fixed (that I already paid the service fee for); I am cancelling my contract. I could have paid a local plumber $10 more and it would be done in one visit. read more

Is it possible to give a company NO stars? American Home Shield sent Greenway out to unstop a clogged drain in my kitchen. The plumber was unable to repair it and Greenway scheduled for his manager to come 4 days later, a pretty long time without a kitchen sink. On that 4th day, I was informed that it wasn't that day, but an entire week later that it was scheduled for. Trying to talk to someone at Greenway was impossible, waiting on hold, leaving messages that were not returned, making excuses that the equipment was broken and the phone and computers not working well. I waited on hold to talk to someone at American Home Shield for 37 minutes, only to be told that there was nothng they could do. Called them back four days later and waited on hold 45 min. I got off the phone with them, immediately called RotoRooter - they were at my house 90 minutes later, fixed the clogged drain that the Greenway tech could not fix, and guaranteed the work for 6 months. I will now cancel my AHS contract as it is worthless and will not let anyone from Greenway in my house ever again. read more

I am a widow and have decided that I can live without any of these "Home Warranties". One that I had would not replace my hot water heater. I found it when it was just starting to leak water. They sent out the plumber but they would not replace the heater because they don't replace the liners, so the heater was still heating the water, therefore nothing was wrong with it. I paid out of my pocket for that one and then tried another one. That one was not good either. Then I went with American Home Shield. My Maytag refrigerator ice maker was not working properly and I found out they no longer make that refrigerator and there are no parts. My dishwasher is also on it's last leg. So after paying for this type of service for 4 years, I decided that I will just buy my own appliances and even my A/C when it goes out or I want to replace it. I have just thrown away money that I could have spent on taking care of these things myself. I know they are out there to make money but they should fix things like my hot water heater. Who ever heard of nothing wrong with a hot water when the water leaks out on the floor. None of these places are worth a penny because they do send out the cheapest people to do the work and they are all worthless. Don't waste your money, save it for the upkeep on all of the things that can go wrong. read more