Spring cleaning time and time to get Dee from Service master to clean our rugs. Very happy again and will call them for the next cleaning. read more

Beware if considering hiring Service Master. Had difficulty in scheduling an appointment. The tech could not find my house, then the equipment was broken or he had not been trained how to operate it. Had to wait another 45 minutes for someone come repair or train him. read more

dee demarcus Dee and his 2 helpers were excellent. They took very good care of our belongings. I highly recommend Dee and his helpers. It took less than 6 hours to unload 2 PODS and put everything where we needed it. Thank you so much for the 3 young men that came to do our moving. Judy Bowman read more

I contacted them by phone,made appt for my Air B&B home, waited all day, no show,so I cancelled. Rescheduled the appt, time was set for 11am, got a call notifying me they would be there at 9am. drove over and he showed up at 10am. He seemed not to know how to do his job, he took over 1 hr just to connect the hoses. His hoses were nasty and there was water all over the tile. He said he would mob up the water. He brought an old nasty mop, he took mop back to truck and proceeded to walk thru the wet floor with his dirty shoes. The carpet were soaking wet when he left. Now I have people coming in ,so I had to clean up his mess. Spoke to mgr and she just insulted me over the phone. very unprofessional. read more

Hurricane Helene was horrible. The eye wall missed us (Crystal River) but the storm surge was 12 feet. My house is on the water and is 9 feet above high tide. We flooded with all of our contents saturated with nasty water. I've lived through many hurricanes in Florida, some direct hits but none like this. What do you do when something like this happens? Call Service Master Restore nationwide but if you live in Citrus County, Florida call Service Master Professional Services Citrus County (352) 309-2404. Be sure to ask for Mitigation Manager Ashley Thomas and her team. If you don't know what you don't know, Ashley will tell you what you need to know and restore your heartbroken home quickly, and professionally. Trust me, your home will look better than before the disaster hit. Ted Davis, retired marine science teacher. read more

The Crystal River location has involved themselves in joining in with another ServiceMaster location and participating in threats, intimidation, and insurance fraud. Their work is terrible, their employees are not trained properly, they cause more damage, they send in bills to the insurance company that are inflated. They don't send itemized statements because they don't want to create a paper trail of fraudulent charges. They say equipment was used that was not in order to inflate the charge. An investigation by state authorities needs to be conducted and why insurance companies use this unprofessional company is perplexing to me. Also, employees leave bogus reviews in order to boost their review scores. Stay away!! read more

I used Service Masters to come and fix the damage done by water. A project that took them 10 months to complete. They had to come out several times to repair their own work. The manager that you have to deal with is beyond rude, They put down cracked tile in my bathroom. It was so bad they did not even charge me for it. I would NOT use these people. They are a joke and do not care about anything but their money. I would rate them a negative 10. read more

Amazing customer service! They came in handy during Hurricane Idalia for a flood restoration.

This company was contracted to completely remodel a bathroom in an older home. They subcontracted to another company for all the work. The subcontractor did not always purchase the pieces asked for by the owner, and the installation work was sloppy. After constructing a shower, it leaked for over a week - through 3-4 'fixes.' And the whole job, which was said would take no more than 4 weeks, took almost 7. Because it was the only bathroom in the home, Service Master said they would try to get it done in 2-1/2 weeks. Don't know who's more at fault: Service Master or the subcontractor, but I suggest they find someone more reliable to work for them read more

I highly recommend this company. We used them in the past for a water damage and now use them exclusively for carpet cleaning. They extract the cleaning solution with clean water, so there's no residual soap in your carpeting. The technicians are polite and professional. read more

Great company. I highly recommend their services. Their water remediation service is second to none.