I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

We had a dishwasher flood at our house and Appalachian came right away. Rick, Dywane, Billy, and…read moreCody were wonderful, kind, and very hardworking. They got the water up and started the dryers right away. They packed away our belongings. We did not have to do anything! They took great care of us during a really stressful time. They worked with our insurance company, advocated for us, and also worked with all the contractors to make sure that we got everything we needed for restoration of our kitchen and downstairs. I am so pleased with the way my kitchen was restored and I would highly recommend Appalachian Restoration and Cleaning again and again. Much appreciated Appalachian!

This group of guys have only worked one day so far in my home. They are so kind, respectful and…read morecarful to take care of my home. The clean up any mess they make like they where never there. So very happy with them so far. Glad I chose them. Thanks guys

From the owner: Quality Care & Property Services For Your Home & Business. Commercial, Residential, Resort,…read moreDisaster Restoration, Specialty. Fire, Water & Smoke Damage, Mold & Mildew Remediation, Carpet & Upholstery Cleaning, Window Cleaning, Duct Cleaning, Sewer & Drain Services, Oriental Rug Cleaning, Painting, Drywall & Minor Repairs & More...Member Of Boone Chamber Of Commerce, Licensed, Certified, Insured. 24 Hour Emergency Service Available. Relax And Let Us Take Care Of The Rest!

We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

Home Again Restoration did a world-class job putting our house back together after Hurricane…read moreHelene. The prompt attention by Nick and his crews contributed mightily to our mental health during the painful recovery process by doing what they said they would do, when they said they would do it. Nick and his crews deserve maximum praise for being CONSISTENT: consistently reliable, consistently accessible, consistently competent, and consistently professional. Nick did everything he said he would do and, in some cases, when it worked to our benefit, he did more. Throughout the entire process he answered his phone, returned calls, showed up as planned, and did work so well that today we cannot tell what had been damaged by the storm. Add to this that Nick is a genuinely nice person to work with. We could go on and on describing the many challenges we faced -- and the way Nick and his crews met them with complete professionalism -- but the story would become repetitive, because all that we would write would say the same thing: Home Again Restoration is exceptional! Thank you, Nick, and thank you to your crews. Well done!!

Home Again Restoration did mold remediation for our new home. We had extensive damage in our crawl…read morespace. After giving them a call, Nick, the owner, came out the next day to quote removal. Home Again was also the most thorough with their assessment according to our inspector and was the most reasonable pricing of 3 quotes. They completed the work within days, with no issues since. We were so happy with their work. that we also just used them to install a handicap accessible ramp in our garage. Nick and his team were punctual and completed great work. They listened to our needs and the ramp looks great and suits our specific requests.

very responsive. on time and did the work. removed substances from a broken pipe under the house…read moreand installed fans to dry under house.

The good- everyone we've dealt with has been pleasant. The cleanup was done quickly…read more The "not so good"- communication on when things would be taking place was poor. I reached out on a few occasions to try to get a timeline, and even so, the job site manager called on a Friday to see if he could come out Monday. This all took place in October. The leak occurred in July. We did decide to go with a harder to find flooring-so I can understand some delays there, however, between August 22nd and November 8th, we received almost no contact. The only communication we've received regularly is from home office asking for payment (we cannot get in touch with our adjuster-he fell off the face of the earth), and the jobsite "manager" texting to ask if we have made the payment yet. The things I found to be most frustrating, we were asked to clean and prime the bathroom, which they specified specific products. I purchased these out of pocket and did the work. The workers were late, which overall isn't a problem- I know the drive time was a lot-but we were never told if/when someone would be at the house say-to-day. If we didn't have to have a person there to ensure the animals didn't get out, it would have been okay. After the work was completed, I've found a couple of gashed in the floor, and the tub, and the transition strips that were placed are loose. Overall-the work got done. I wouldn't say I recommend them for a smaller job, or residential. Perhaps the commercial and larger jobs are done more efficiently and in a more timely manner, but as it stands, I ended up doing some work, and spent almost 4 entire months with a bathroom that was unusable and having to commute to shower.

When contacted on a Saturday afternoon, Carefree was on the scene within an hour. Sam and his crew…read morehad water extraction machines in place immediately. His team of Parker and Derrick were totally professional in every regard, explaining their process as they worked. Their immediate response mitigated further water damage and minimized restoration time. Sam was very confident and knowledgeable in the vagaries of insurance claims. Cannot offer a better recommendation for Carefree Restoration.

We came home from Christmas holidays to a burst pipe and water all over our main floor and into the…read morebasement. Sam Aguilar showed up with his team that day and already had a detailed sketch of our home and the affected areas when we arrived from out of town. They've worked diligently and professionally to dry everything and to eliminate the mold. Sam became our advocate to make sure that it was all taken care of, including everything below the surface that we wouldn't have know to check. Upon review by the insurance adjuster, she had no concerns about what was done and how. We're very thankful that Ken and Sam and CareFree Restoration responded to our call and strongly recommend them.

The work that was done was good, except problems I still have with the side door. I was not pleased…read morewith the extra amount that was charged because of other work found to be repaired. I was not told how much extra it was gonna be until it was finished and the bank was going to pay. If you have them do your work, make sure you find out the extra price before it starts, it was a 35% increase from what I was quoited and the quoit included about $500 for any extra work. Again, work was I guess ok, but the price jumped way up before finished.

From the owner: Established in 2013, GET-ER-DONE Emergency Restoration has quickly become the restoration leader in…read moreMcDowell County and beyond. We have all the knowledge, experience and professionalism to take care of you from start to finish. Contact us today to know more about our business.

Roger and his crew built us a brand new deck with hog wire railing and it looks amazing. I would…read morerecommend this crew to anyone looking for a deck, Roger and his crew will not leave the job til you are pleased!

After a year of searching for someone to fix our patio; we finally found Roger, owner of Hands On…read moreConstruction. He and his team did a great job fixing my patio. Thank you so much!