I tried Servdry for the first time. They exceeded my expectations. The crew was very professional…read moreand careful and did an amazing job of cleaning our carpets. Would highly recommend this company.

I spoke with Robert this morning and told him our situation. Unfortunately, our very sick dog went…read moreto the bathroom all over the carpet a few days back in the upstairs hall, she had previously thrown-up and we cleaned it by hand, but the spots didn't come out very well. Robert and his brother, Charlie came out to clean the carpet in the hall, stairs, and bedroom this morning! They were very respectful and told me what to expect. Also, I told him that I am very sensitive to scents, and he let me smell the products before he used them to get my approval. The stairs have been dirty for a very long time, and he was very upfront and said it may not look perfect when he is done, but it is so much better. Thank you both for your hard work and coming by so quickly today. I took before and after pictures, but for some reason, it won't let me import them. I will try again.

After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

1 star - Would Not Recommend…read more We hired this company to handle mitigation work in our closet following a roof issue. While they were able to complete the job quickly, the overall experience was deeply disappointing and I would not recommend them. The Good: They were responsive and able to get to the job quickly, which matters in a mitigation situation. The Bad: The work was messy and careless. Sealant ended up on furniture that was well outside the containment area, and when we raised the issue, the team showed little accountability or willingness to take ownership of the mistake. The drywall removal was also poorly executed. Rather than making clean cuts, they tore it out recklessly, damaging surrounding drywall that was otherwise in good condition -- creating additional work and cost for the rebuild team. The Dealbreaker: My biggest concern was their resistance to providing dry logs. Our insurance company required them, and I had to essentially argue with this company just to get documentation they should have readily provided. In an insurance claim situation, this kind of pushback is completely unacceptable and added unnecessary stress to an already difficult process. In summary -- fast response, but poor workmanship, little accountability, and a frustrating lack of cooperation on critical documentation.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Kind , professional , super fast!!! Unbelievable job!!!! And on time!!!!…read more Choose them always !!! They came out to vernon hills they will go to you :0)

They did a great job on our area rugs, they look brand new! We brought them there to give us time…read moreto thoroughly clean the floors before putting them back but they did offer to do them at our home. Thankfully we haven't needed any restoration services but I would definitely call them!

Our basement flooded. We called them. They came out. They cleaned it up dried it out and then we…read moredidn't hear from them for weeks. I kept trying to call. They said they would be coming. They finally came did some work and then we didn't hear from them again for a couple weeks. Finally came back finished the job. Then there were some things we wanted them to come back that we didn't see at first. Tried calling left messages and they still haven't contacted us. The 2 guys that came out to do the job that work for them are very nice. It's not their fault. It did take time for insurance to get back to us. Still they didn't show up when they said they would. Insurance company did take a little. I still haven't heard from them to come fix 2 things.

Crew came out the same day that we received our estimate. They were all very courteous and…read moreprofessional. I would highly recommend All Flood & Fire. Lewis Floor and Home put us in touch and I was very pleased with the service.

Terry was efficient and professional. Neatly dressed, and courteous. Freshened my 10 year old…read morecustom Turk furniture beautifully. EcoClean is a perfect option for people with respiratory issues. I appreciate the process is safe for animals and the environment too. I highly recommend EcoClean. I will be using them to clean at my parents house. Susan S

I am very pleased with this service. The guy arrived on time. He was friendly, and professional. He…read moremade sure all of my questions were answered before and after the cleaning. He gave me advice on spot cleaning if my puppy has an accident. My carpet and stairs look great. The price was very reasonable. Thank you EcoClean.

I had my house resided with Hardie and trim . I absolutely love it ! Glenn is wonderful to work…read morewith as well as his crew . The crew showed up each day and worked from dawn to dusk .I would use this company again without any reservations .

We used Vanguard to replace the siding on our house with James Hardie board siding. Glenn worked…read morewith us to adjust pricing in order to meet our budget, yet still providing the updated look we were going for, while also addressing mold and other issues that needed to be remediated. Before the project even started our screen doors (2) were falling out and they got new doors ordered. Remember that early thaw -- they got started then -- they didn't wait until spring, which we really appreciated. The crew showed up when they were scheduled, and often times worked later than we expected. There were even a few weekends they worked. They took away the dumpsters when filled, workers were respectful of both our property and ourselves, and they kept the worksite clean by straightening up every evening. When the project was done (we are 95 percent done), I saw them out with a magnet to pick up loose nails and screws, as well as sweeping up debris. The home is 100 percent improved and neighbors have commented positively. One visitor even asked if our home was new construction (it's not!).