Run, run far and fast. After a fire in 2019, I hired Reynolds to restore my home. What I was left…read morewith was a bill I never agreed to and a house that is quite literally falling apart. Throughout the process (over 18 months, btw) I was repeatedly told not to pay attention to the numbers on the quotes since I would not be responsible to pay that. I was also told that I would have thousands of dollars left over to apply to upgrades due to opting for drywall over plaster. Knowing I was planning to renovate my kitchen eventually anyway, I decided to apply some of these thousands towards that project. I also opted for some lower cost materials to further apply towards this expense. I was told I'd owe approximately $5-10k at the end of it. When I finally was able to move home I found a house that looks great at first glance, but was sloppily thrown together. The luxury vinyl floors are peeling in every room, have buckled and are breaking. My family and pets have all been injured by the breaking edges. Trim is weirdly slapped together. The HVAC was supposed to be fully replaced, but 6 months after moving home I discovered that it not only wasn't replaced, but due to being inoperable for nearly 2 years, it had deteriorated to the extent that pieces had to be replaced. A year later, we were told that the AC would need to be fully replaced soon. The ductwork is so haphazardly placed that only 2 rooms of the house receive sufficient AC/heat. The vanity on the second floor was never attached to the wall and water was never turned back on prior to move in. The home was utterly filthy, including the appliances which I was told were professionally cleaned. My built in microwave had clearly been dropped as it was smashed in several spots and the plate has completely disappeared. Recently, my toilet started sinking into the bathroom floor. Due to the broken and slid apart gaps in flooring, I have come to the realization that the old flooring is still in tact under the new flooring. I was told new subfloor was laid. Obviously it wasn't and now the poorly installed toilet has soaked through the 20+ year old, damaged subfloor. At the end I received a random invoice that claimed to be overdue after 6 months of begging for a final itemized bill. An item I still have never received. We found over 200 line items in the quotes that were never performed and the work shows no attention to detail, all to the tune of over $20k. When I demanded an itemized bill, and even had my attorney send a letter requesting this, they responded by suing me. Unfortunately, I was too naive to realize that a contractor telling you something doesn't mean shit if you sign something different. They won a portion of their suit and I won my countersuit. However the whole mess left me in astronomical debt, I filed bankruptcy and they came after me for more than the home is worth. They are a rotten wolf in sheep's clothing organization. I'm sure they'll respond with some bullshit, so just know, none of this is made up.

From the owner: Reynolds Restoration Services provides a complete range of restoration solutions including smoke &…read morefire damage restoration, water & flood damage restoration, storm damage restoration, mold remediation and odor mitigation, all performed by our highly experienced and professional team. Located in Harrisburg, PA, it's our goal to deliver the personalized attention you deserve by utilizing a unique approach that saves time and money.