Mike came out the very next day after I called. He went into the crawl space and took the time to…read moreexplain in detail what was going on under the house. He made everything easy to understand and gave me confidence that I was getting honest, knowledgeable advice. Mike was friendly, respectful, very experienced. I highly recommend him.

Didn't have any actual service performed (yet). But was helpful in explaining & answering questions.read more

A2Z was very professional and the job went smoothly. They removed all the affected pieces and…read moredried the area, leaving it clean and ready to be rebuilt. They were efficient, easy to work with and reliable. I worked with Idan, the PM who came by for the original estimate. He was informative, made helpful suggestions and answered all of my questions. I did not get any other bids, so I cannot comment on the value of the price, but they completed the job in a timely manner and no additional costs were incurred following the original bid.

Rat infestation in my garage (never had rats before so didn't know the proper process)…read more I had to dispose of half the items in my garage. Junk removal took care of that job & removed the rat poop. Then I called A2Z to clean everything assuming that's all I'd have to do. Last night I saw a giant rat run across my garage so now I've paid $3500 to hazmat clean the 1/2 my garage but still have a rat infestation. I'm now working with a rat removal service but before A2Z allowed me to hire them & get in contract they should have advised me to be sure to complete the proper step beforehand of ensuring the rat infestation was resolved. Now i'm out $3500 for an unnecessary garage cleaning and still have a rat infestation. As a new homeowner (or any homeowner) I'd assume a good business would make sure I've done the pre work (in this case rat infestation elimination) before accepting the job. That's in my view a shitty thing to have done to me as the client. Really disappointed because they seemed professional throughout the process. So for this reason of not holistically proactively making sure the proper prep was done I cannot rate this business any higher than a 2 star. I'm not angry I am however very disappointed and feel that I've been tricked. I cannot recommend this business.

Drew Duenas of Premier Pro Restoration (PPR) came out ahead of all six other businesses that gave…read moreus free quotes (in February/March) for mold and moisture remediation and restoration of the affected areas where we had a leak in the master bathroom of our 2-bath, 2-bedroom apartment. Drew offered the lowest bid and a confidence that he and his team could get the job done to our satisfaction. Their work was outstanding! When we informed him that our travel schedule would delay their start until June, he was flexible. His team's thorough mold/ moisture remediation (removing the old moldy vanity, damaged moldy wallboard, and floor tiles) was completed in a week The remediation quickly received Satisfactory test results from SAFE, the environmental testing agency we independently hired. The restoration work then moved well with the replacing of sheet rock on the wall (where mold/moisture had been) but the laying of the replacement floor tiles was stalled when the team discovered that those tiles were slightly too short of matching the original 24"x12" floor tiles. To stick to our budget, we had opted to get the tiles on our own, not realizing that brands can differ in their tile sizing. This resulted in an unexpected interruption of the project for the PPR team while we found another tile brand true to size. Drew remained patient and flexible with us. The tile team did a beautiful job laying the new replacement tiles. After that, the last step was installing replacement vanity which was also done perfectly. Drew was professional and cordial as was his team. He was a delight to work with. He completed our project well and stuck to his original price. We could not be happier! Carla and Raphael D

Premier Pro Restoration, and particularly Drew, helped me out on short notice making sure a tenant…read morehad not caused any flooring moisture damage. This company is fairly priced, responsive, and did what they said they'd do. Highly recommend and I would use them again. Thanks Drew!

Mike, with Servpro sent his crew to clean a garbage filled room in my house. They did an amazing…read morejob! The crew were friendly and sensitive to the situation. They made it a great experience. I'm having them back to paint and shampoo or replace the carpet. Wish I could give Mike and his Servpro Team more than 5 Stars

Vanessa and her team were extremely professional. Kept all communications transparent and she's…read morevery accommodating and easy to work with, even when she commute through the morning traffic from Antioch. They were quick! It made the entire experience at ease for all parties involved. #highlyrecommend #Servpro #Antioch #servproAntioch

Working with Isaiah George at Lawton Construction was amazing. We discovered a bathroom leak on the…read morevery day we left for vacation. After calling our insurance company, we were assigned to Lawton Construction, and they came in to fix the damage immediately. The work was done so professionally. What a great team to work with!

UPDATE 8/14 I…read morereceived the statement of work Wednesday AM (8/12) right before the project manager Gomer shows up. He comes by, expects me to have signed the SOW looks at the jobsite and doesn't say much. I told him I am going to need to wait until I can check on my computer and since PGE is cutting power I will have it tomorrow. I let him know I am not happy with how he is conducting business and I get the "I hear you" and "Trust me". I review the SOW and ask a number of questions. Some are basic, like when will the project start, when will the project complete, who is responsible for ordering and buying appliances, who is responsible for any damage to the items that have been left outside for months. A couple hours later Gomer calls me. I asked him if he reviewed by questions and he says no. He is busy driving around. I tell him to talk to his people and then we can talk. He takes offense to that and starts arguing with me I am being unreasonable and he calls all his customers. I said I didn't have time to shoot the shit and he needs to be prepared and review the questions. He says he is not calling to shoot the shit but he is also not calling to discuss the SOW since he hasn't reviewed it. Given on August 5th I made it clear I wanted all correspondence written since I didn't want a my word against his. He gets very argumentative and the call deteriorates into both of us yelling at each other. I made it clear to the office coordinator I did not walk to work with Gomer and whether they had anyone else. So right now the project is over a week late starting and waiting to hear their solution. These guys have all my furniture and belongings and have my life on hold but it obviously is of no concern. To be continued I figure.

I hope I won't have to, but I would trust to work with Dan Eisen and his team again…read more Asbestos abatement was for popcorn ceilings throughout the house. Crew of 4 arrived on time and were efficient with set up, removal, and clean up over 2 days. The service I got was priced well compared to several others in the East Bay which was important for me. Communication with Dan was smooth and easy, and I appreciated that he walked me through the process and answered all my questions. It gave me piece of mind that things were done professionally, safely, and properly for both myself and their team's health. Note: it takes ~10 days to get the air district permit unless you pay extra for expedited service, so that the minimum wait time before abatement can start. Keep that in mind for scheduling purposes

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.

I highly recommend ARC Water Damage to anyone looking for an honest, reliable, and dependable…read morerestoration company that provides quality work. I have used their services before and have always been impressed with the level of care and professionalism they provide. Nina is exceptional at what she does, and she takes the time to communicate every step of the process, ensuring that you feel informed and confident throughout the entire experience. I truly appreciate her expertise, honesty, and dedication to resolving issues the right way. I trust Nina and ARC Water Damage with all of my water restoration needs.

Great Service! Water and mold damage at my mom's place. Nina was wonderful especially since I have…read moreher working on my mom's place while I'm two states away. Very responsive and has been a wealth of knowledge for other services I need. The work was done quickly and for less than the original quote. Issues with asbestos came up but they helped by putting me in touch with the right people to handle the issue. I'd highly recommend and if I had a problem in the future (hopefully not) I'd call ARC first.

After some research I decided to get my needed work done with Reactic Restoration. Daniel Garza was…read moreexcellent to work with and I can't thank him enough. Daniel was professional, knowledgeable, responsive, and honest. He explained everything clearly, kept me updated throughout the process, and made sure the job was handled properly from start to finish. Highly recommend Daniel and Reactic Restoration. Great customer service and someone you can trust when dealing with a stressful restoration situation.

Last Thursday we discovered that our water heater was leaking, and the water had gotten into nearby…read morewalls and caused mold to grow. I called Reactic Restoration on Friday, and Daniel Garza was able to inspect the damage that same day. Our house is older, so testing for asbestos was a standard part of the process; Daniel was able to get us in touch with an asbestos testing company that provides quick test results. That company got a tester to our house the next day (Saturday), and results were available Monday before noon. Fortunately, the tests showed that no asbestos was present. Daniel was able to assign someone to come to our house that same day, and set up dehumidifiers and plastic containment sheets with zipper doors, to seal the work zone, and to put down plastic to protect the carpet. On Tuesday, another team was able to remove the mold-affected wall materials, and wipe down the area with an excellent non-hazardous but effective disinfectant. They knew our preferred plumber was arriving at 1pm, and they were done with all work, including HEPA vacuuming and cleanup, before that time. The dehumidifiers are still set up, and will run for at least 48 hours. Daniel checked the area and the machines today (Wednesday), to make sure everything had been done correctly and that the dehumidifiers were working as intended. I am very happy with the service provided by Reactic Restoration. As Daniel kindly acknowledged on Friday, it's a shock to find mold in your house unexpectedly. It's been less than a week, and the mold is gone, and everything smells normal again! Everyone I encountered from Reactic was professional and kind. I hope we won't need their services again; but if we do, they will be our first call.

Very well organized and great work! I asked Built Right to help identify a possible water leakage…read moreissue and then fix it and repair the floor. It all went perfectly and I'm confident that the issue has been fixed.

After filing a complaint with the contractor's licensing office new doors were put in that matched…read morethe original doors and track system. The subcontractor did a great job of ensuring I could access the laundry detergent drawer. He even got the door to move further left so I didn't need to hold the door while opening the detergent drawer. This was done at no charge to rectify the previous issues noted. I agreed not to pursue the issue with the paint color as part of the agreement. Lisa was great in handling this job and ensuring the work was completed quickly. I appreciate her professionalism. I am very happy with the completed project.

I was very pleased, and relieved after meeting with Jackie and her team. The rain made its way into…read moreour ceilings, Jackie and her team were quick to attend our water damage. Not only was the service very fast, the repairs of our roof were made immediately to us, after we had a slight break in the weather. Thank you Jackie and Team for the great service in Vallejo.

Water damaged our floors and wallls after a leak in our refrigerator. That meant we needed to clear…read morethings up before it got moldy or caused any more damage. Jackie was immediately responsive even late at night. She was always on time and very useful in maintaining contact with my insurance company to make sure everything moved along quickly, so we can get back to our lives. She had great advice on how to deal with the problems of the house being turned inside out while dealing with insurance and repairs, really saved us lots of time and money dealing with all that. She was always respectful of our house and our time. I can't recommend her and her crew strongly enough.