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    ServiceMaster of Vineland

    1.0 (1 review)
    Open Open 24 hours

    Services - ServiceMaster of Vineland

    Mold remediation

    Environmental abatement

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    4 months ago

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    ServiceMaster of Vineland

    ServiceMaster of Vineland

    1.5
    (2 reviews)

    I had a major water leak at my warehouse and called ServiceMaster because they advertise 24-hour…read moreemergency service. Last night around 8 PM, I clearly explained that if the water was not removed quickly, it would freeze and make the situation much worse. I was repeatedly assured this was "no problem," that they had all the necessary machinery including generators, and that a crew would arrive at 10 AM and finish before my electrician arrived at noon. None of that was true. This morning, instead of showing up to do the work they promised, they called and said they were not coming to remove the water or ice at all, only to provide an estimate that wouldn't even happen until around noon. I was then told that I would need to provide a generator, despite being told the night before that they would bring everything needed, including a generator. Now they're suddenly saying the frozen water is a problem, even though I warned them about this exact issue and was told it would be handled with "no problem." To make matters worse, when I spoke to the person this morning and questioned her about what I was promised the night before, she just hung up the phone on me. Because of their delays and false assurances, I am now stuck with ice all over my warehouse, worsening damage, and I have to call a different company to fix the problem. This is not real 24-hour emergency service. It's a call center that overpromises, gives false reassurance, and leaves you stranded when the situation gets worse. Completely unprofessional, misleading, and a huge waste of time when you're dealing with a real emergency. Avoid this company if you need honest, reliable help.

    Thet were very accomodating, but they worked 3 hours 1 day and 4.5 hours on subsequent days. 3 days…read moretotal of 12 hours??? They focus on drying and really are not interested in much more than drying or removong "most" wet items. Was told they would have their restoration department come out after mediation was completed. 1 day after they completed the remediation, they contacted mr to say woukd not be able to quote restoration for 2 months. They focus on easy stuff and minimal evaluation of potential issues. They were polite, clean but i took 2 days off from work. If they jad worked a full day on day 1 would have only had to take 1 day off... Im not convinced they were detail oreinted enough in this phase.

    ServiceMaster of Vineland - damagerestoration - Updated August 2026

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