I want to thank Matthew Roberts for the outstanding service they provided at our place of…read moreresidence. However, I want to especially thank HVAC Tech Riley! To say he was extremely professional/courteous and knowledgeable is an understatement. My mother-in-law recommended Matthew Roberts and I'm so glad she did!!! Riley covered all the bases and 1 hour later we had our AC running. The price was extremely reasonable! I would strongly recommend and call again if service is needed. Blessings to this outstanding business, keep up the excellent service!!!

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

I was recommended Mid-Florida and they did not disappoint! They sent a professional to fix my AC…read moreissue. Sean was patient in explaining the process as I wanted to learn the steps. The issue ended up being technically resolved via a part I had replaced myself, and he helped me button up the unit and make sure it was in working order, which shows honesty and integrity in getting to the root of the problem and not creating a new one. I would recommend this company and ask for Sean!

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

My shower backed up and lines had to be run from our toilet to unclog the pipes. They did a great…read morejob and fixed the problem. The plumber, Robert was pleasant and knowledgable. I was told by a family expert that the price charged was reasonable. I would recommend this plumbing repair service.

Derek is an amazing plumber, Bryan Plumbing is responsive and reasonably priced. Highly recommend!read more

Jordan is wonderful Laura at the office is on top of everything and Kevin who answered a call on a…read morevery busy Saturday .. everyone customer focused and not out to gouge you just honest great courteous professionals my dad has been using them for over 30 years I know ... an incredibly honest and reliable ac company ! Thank you all ...,

Im a very happy customer that was helped by a young technician called Joey that gave us excellent…read morefeedback and hints to keep our AC unit working the right way. He looked professional and knowledgeable and had a friendly way to share his points of view and suggestions.

These guys work their butts off everyday rain or shine air conditioning or no air conditioning they…read moredo it all. Great workers friendly reliable. The prices are fair for this market. And they are always on emergency calls day and night.

A1 Service Plumbing did the re-piping of our entire house due to insurance skyrocketing with the…read moretype of pipes we had. They did a great job!

Service requested related to Air conditoning leaking at least once a 3 months…read more Quality of work is the best we had ever seen. Value is really good. It is a value added. John N is highly knowledgeable, he really educated us on the Air Conditioning..No other company has done it so well before. He is a great asset to the company. Stephen who picked the call was extremely helpful as well. This is a company trust for aircondictioning for sure... They are reliable, honest, trusthworthy and highly effective. Quality of work is the best Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

Service One's technician, Will, performed scheduled maintenance on our HVAC unit today. His…read moreexpertise and friendly manner was a credit to himself and his company. He took the time to do a thorough job, and found an issue that could have caused us a problem in the middle of the summers heat. We bought our unit from Service One and they have performed regular maintenance since. We couldn't be happier with their service. Thanks Will!

We have been using Ferran Services for air conditioning and plumbing issues for about 8 years now…read more We required a re-piping at our house recently and Eddie was sent out to do the job. Eddie was fantastic, he is professional and knows his trade well. The work was completed in timely manner and was done very precisely and neat. There was minimal clean up after he was finished. I asked a couple of questions while he was working, and he answered me very patiently and thoroughly. I really appreciate that. Eddie's helper Robert was very pleasant and customer oriented as well. From the moment we called Ferran regarding this job it went smoothly. Andrew was the first plumber to show up last Sunday morning and Mike the supervisor was great to work with regarding the scope of work and pricing. I highly recommend Ferran Services for any residential needs; I tip my hat to the entire Ferran crew. Thanks again Eddie for a job well done.

I made an appointment with them several weeks ago to do an internal inspection on my duct with a…read morecamera. This was set up online. Everything seemed very clear. The appointment was for today, Monday, April 27 between 8 and 11 AM. I called earlier this morning to see if anyone was going to show up. I got an answering machine. My call was returned at 1:37 PM and they acted like they had never heard of me and that they didn't have cameras to do duct inspections. These people are not reliable and the left hand doesn't know what the right hand is doing. I am going to pass on them. Not showing up for a confirmed appointment is a hard stop.

I am a little late in posting this review. The staff at Gembecki was very helpful. The took care in…read moreaiding me with a newer AC unit in which the original installer had gone out of business. They went above and beyond all expected services. Their attention to my situation was greatly appreciated.

The techs were great. They answered all questions and keep me updated on the progress on replacing…read moreac blower motor. The review was lowered because the company refused to honor a 10% senior discount that was clearly offered on their website. (I'm 82). The tech called a supervisor who said it only covered certain customers. Bad business practice since the website did not list any such restrictions