Downtown Air and Heat took care of my failed variable speed compressor replacement without the deceptive industry upsells, site visits, time visits, automated sales calls, and extraordinarily inflated costs. They were professional, knowledgeable, prompt, and their services are reasonably priced. Thanks again read more

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get you situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come. read more

Excelent HVAC installation! The crew came at the right time, was efficient and described how the new system functions. They tried it all out and ensured that the house was welcoming read more

It started with Kewana in customer service assuring me of the quality of work and her attentiveness to get me an apt ASAP, she set me up with 2 of the most amazing techs that had the patience to explain the types of causes for our problem. They due to explain the amount of costs that would be involved and this is where I was amazed!! They found the actual leak and fixed everything quickly and it was less than expected. I truly recommend them, they have your best interests in mind so you can be comfortable in your home, they are my go to team. Thank you so much Kewana, Mike and Anthony. read more

I used the a few years ago to replace my HVAC system and continue to use them for maintenance. Still have nothing but good things to say. Well run back office and the technicians have been first rate. read more

Update: After writing this review Shawn reached out to me. He was extremely apologetic and took the time to explain to me what he believed happened to the compressor. He believes if Abel hung out a little bit longer he would've noticed that the air compressor wasn't shot, that it was just a freak occurrence with the system and said he's making changes on their website in regards to the contact form. Shawn is refunding me the $99 service call fee and said if I need them to come out again they'll waive the service fee. Not a lot of companies would take the time to reach out and not only did Shawn reach out, he went into detail about what happened in a way I could understand. I could tell he was being sincere and just wanted to make things right. I feel confident in using this company in the future for any AC needs. Also, I couldn't remember the first technicians name who was super helpful, but Shawn told me his name is Melvin. Downtown Air and Heat had come out 9 months prior and that's the only reason I'm giving them two stars. The technician who came out was honest and said the issue was a dirty vent. He informed me to pour one cup of vinegar followed by one cup of water down the drain once a month, even giving me his cell phone number to call for any issues. The other day, I called because my AC unit stopped working after opening my windows for a couple hours. No one answered, but I received a call back right away and explained the issue. I was told it was just a coincidence that it went out due to my windows being open and that couldn't be the reason why, but they could have someone out the same day. I explained it was my graduation from UCF and I had appointments and may not be home, but that my parents would be. He was super nice, even with the few follow up calls I made. Around 3pm Abel arrived to my house at the same time I was pulling up. He seemed extremely friendly. He immediately told me he knew what the issue was, which was the sensor but he needed to find out what tripped it to make it stop working. A while later he told me there was bad news. My air compressor was out. He said it is very expensive to replace and that he would provide me with a quote to not only replace the air compressor but also three separate quotes to replace the whole unit, which is what he recommended. He said he had two more calls after mine, but would send the quotes after and collected $99 from me for a service fee. He told me there was no reason to keep my unit on because the compressor was shot. 4hrs after he left I had not received a quote so I filled out the contact form on their website because it was after hours and no one answered the phone. I have still yet to hear back from anyone. I arrived home after my graduation to a crisp 70 degree house. The same house Abel told me the air would not work in until I replaced the compressor or installed a whole new unit. My AC is still going strong and I haven't received a quote from Abel nor a response from the contact form I filled out. I chose this company 9 months ago because of Yelp reviews. I would have been out several if not more thousands of dollars had I listened to Abel. Get a second, heck even a third opinion before trusting this company. read more

These guys are great. Honest techs that can troubleshoot and quickly fix the problem without a google search

Very quick and efficient! Called Saturday morning and it was fixed by Saturday early afternoon! Richard was professional and very thorough in explaining what happened and the process to fix it. 10 out of 10 would use again read more

Downtown Air and Heat installed our HVAC system and performed ductwork and we have been extremely pleased with the system they recommended and all the work that went into the installation. Our electric bill went down substantially and their maintenance program has helped keep the system running smoothly since being implemented. For the past few years Melvin has come out to maintain the system and on our past visit quickly identified an issue with a capacitor and resolved it immediately. Melvin has been great to work with as we have had nothing but good experiences with everyone at Downtown air, including the front office staff that schedules appointments. read more

I am a two-time customer of Downtown Air and Heat. First time I used them close to two years ago; Downtown Air and Heat did an excellent job for my family and I at a reasonable price and timely manner. Melvin was the technician for us that day and had great customer service. SO - I thought I would give them another opportunity while out on business travel and wife alerted me that we had an issue with our air conditioning -- when it was in the mid-to-upper 90's in mid-August. After Melvin paid us a visit, we found out that our air handling unit blower motor went out. We were originally quoted $546 for a repair/replace by Keegan, but after a mistake was made the quote was updated to $1,255. I was super-nice to Keegan "who made the error" and told him that I'd like to move forward since I felt he was being genuine and honest. Abraham came the next day to replace the motor. At this time, we were told the price was increasing to $2,300 because our unit required the factory motor, but discounted it to $1,900 (very charitable of them) since they made a 2nd consecutive mistake on pricing. I made a call asking to speak to a Manager and got in touch with Shawn (the owner) and let him know about my frustrations with how our job was being handled. To summarize, I found out they were buying the motor for $700 and attempting to charge me $1,600 in labor for a job that would take 15-60 minutes. Needless to say I got a quote from a competitor that was $700 cheaper and a day faster... Do better than this Downtown Air and Heat... Shame on you!!! STAY AWAY from this company and go elsewhere -- Shawn's business practices are questionable (being nicer than what I really want to say). read more

Believe the fantastic reviews --this company is awesome! This was my second time using Downtown Air for a routine service. Abel was just as wonderful as Melvin -- professional, friendly and honest. I have an older unit but was told it's in great shape and neither one of them saw a need to replace or do any large repairs outside standard service. It's nice when you don't feel like you're trying to be upsold. I really can't say enough great things about this company. Fast and easy scheduling, reasonable prices and fantastic service; I will be renewing my service contract. read more

Called yesterday to make an appointment to service my AC. Lady that took my call was very knowledgeable and friendly, and worked with me to schedule a time that was good for both of us. Melvin came out this evening and brother what a godsend! This guy really knows his business, personable, and just a pleasure to work with. He took care of my problems, and I have ice cold, air conditioning again, and couldn't be more thankful. He is a valuable asset to this company and well represents. read more

I have dealt with quite a few HVAC companies and this company by far has been the most respectful in both time and value . The technician comes on time Everytime and always leaves things clean and in order. I highly recommend using them for all your ac needs. I promise you will not regret it. read more

Very responsive and quick to fit us into their schedule. Assessment was that we needed a new unit, but another service person assessed that it could be repaired, so went with the other provider. read more

Had a relatively minor issue with my AC, but when you are in Orlando in the summer every minor issue is magnified and important to be fixed quickly. Want to compliment two people specifically - the scheduler (Kewana) and the field technician (Melvin). Scheduling was a breeze via phone and scheduled within a reasonable time from making the request. Kewana set me up to know when the tech would arrive and who my tech would be. The day of the service, Melvin called to inform when he would arrive - and he showed up at the exact time. He was courteous to ask where best to park and fixed my issue nearly immediately. I would strongly recommend this company. Used them several times over the years and they're always wonderful. read more

I always am very appreciative of the fast and efficient help from Downtown Air. Albert was extremely helpful and kind. I'm so thankful for the same day fix and he left me more knowledge about my AC unit. read more

Had another company come out that our builder had used to install units. They quoted me $865 for labor and I reached out to downtown air and heat as I saw so many good reviews. They quoted me $299!!!! Downtown Air and heat saved us over $500. Came and did the work and were very professional. Will not use another company ever again. Downtown air and heat has our business. Educated us on the issue and didn't feel like we were getting ripped off. Great company. Both technicians were so great. Melvin installed the new part and Abraham came to diagnosis the issue. Both so great, highly recommend. read more

Had Downtown Air and Heat come out to check our air flow and make some adjustments to our system. They were fast and helpful.

We purchased two new HVAC systems from DT air and heating last year, and we just had their tech here for the annual servicing, who happened to be the one who installed the units. The tech, Melvin, took his time to thoroughly inspect and clean the systems...he offered the same good workmanship as when he installed them. The owner, Shawn, was great to work with and we believe we got a great deal for the quality and SEER rating of the units. Additionally, Shawn helped us with the rebate forms from OUC (which aren't intuitive) and other questions we had. A year later the systems work fabulously and greatly reduced our electric bill. Thanks to earlier reviews on Yelp, we gave them a chance and are super glad we did. read more

I had an appointment set for 2-4 pm yesterday. Nobody showed up, and I didn't receive a phone call or email notification that this Company wasn't able to make the appointment. I responded to my appointment confirmation email to let them know that there was no need to come to my house since they can't honor their commitments. Lo and behold, one their Techs knocks on my door today and acts like he didn't know the appointment was cancelled. Unfortunately, because there is more demand that supply for A/C repairs, these are the types of games they can play. They obviously overbook, and if they end up selling an A/C unit instead of just a repair, the rest of the Techs schedule gets kicked down the road. read more

I had an emergency AC issue in my new condo. They came in and looked at it and determined it needed to be replaced and gave me a quote. The price was a bit steep, but I did have to have the entire system taken out inside and outside. They returned a few days later to do the work. The guys were super professional and the work itself was quality work. read more

Thanks to the whole crew at Downtown Air ! We now have a new Trane HVAC system Our old (2005) system finally bit the dust! Thanks to Melvin at DT Air our old system lasted 18 years We are hoping for a similar result with our new system The install crew was great--on time very efficient clean install and great follow up Thanks to Kewana's help with getting us all the city required paperwork, we hope to get our rebate soon We HIGHLY recommend this company for new installation, repair service, or simple maintenance. Responsive Reasonably Priced and Respectful to deal with! read more

Amazing service with honesty and integrity. It's so nice to see in this day and age. They won't try and upsell or upcharge etc. Like so many businesses do. read more

I called Downtown Air and Heat to repair a leaking condensation line. Adrian did a great job! He was carefully looked over the situation, discovered the problem and then fixed it! Another company wanted to install a new pump, rather than fix the pipe that drains out the condensation. And before that we had serious issues with someone who was sent out by our home warranty insurance company. I'm thankful for Downtown Air and Heat and Adrian for resolving our problem! read more

Had a problem with my A/C in South Orlando, so I went onto their site and requested a contact. I hadn't heard back from them by the next day (10/20/22), so I gave them a call. Seems like my email got lost in their spam filters. (Unfortunate, but it happens.) They got me connected with someone who was able to come out within a few hours and take a look at things. He let me know when he was on his way, and gave me an ETA, which was accurate. He was extremely kind and personable, correctly diagnosed my broken contactor outside quickly, and was able to replace the broken part immediately with one he had in the van. He was in and out before I knew it. Standard Diagnostic Call was $129. 2 pole 40 amp contactor was $238. Total was $367. While I'm not in love with that bill, it certainly could have been much worse, plus I had no idea what I was doing, so figure I'm paying for the expertise. Long of the short, I'm absolutely calling them next time I've got an HVAC problem. Thanks, Downtown Air!! read more

We had a wonderful and very professional experience with Shawn and downtown air. Shawn sent out a detailed quote was able to answer all of our questions and we had a lot. Price was reasonable and for a high quality system. On installation day everything went smooth, very professionally and most importantly without any hassle to me or my family. Shawn came out with his helper and completed the job seamlessly after one full day of clean and well organized work manors. I gladly recommend Shawn to everyone. read more

We have used Downtown Air two times for very different work. We have been extremely pleased with the speediness, attentiveness, and all follow-through. Thanks for making being hot less stressful! read more

I have been searching for a company to switch to that was reliable, trustworthy and above all knowledgeable for the job. We have been Del Air customers for three years and I always cringed to have to call them because it just was never a good experience. This last time I could not bring myself to call them and instead called these guys from their stellar Yelp reviews - EVERYTHING IS TRUE! My guy now is Melvin and he fixed the issue in no time that we were having with our Nest and the air condenser. They were so prompt and responsive that I am now switching my maintainence of our units over to this company and deleting Del Air from memory. I am very happy with the service that Kewana at the office provides and the owner Shawn also provides - he helped with an invoice of moving condensers that we are exploring. Overall great company with a great attitude that is local and not there to rip you off - just there to help you out! HIGHLY RECOMMEND!!! read more

Was very impressed with how professional and courteous the crew was. They removed our old AC unit and installed a new one in a day. Very happy we went with them and highly recommend. read more

I had an emergency from a leaking A/C unit with flooding.The company response was quick. They showed up and did great servicing and solved the problem from the unit. Would highly reccommed the company. Thanks, Adrien . read more

I do not write reviews. I am compelled to write this one due to the professionalism and attention to detail that I experienced with these folks. Shawn explained in detail his professional opinion regarding our air conditioning concerns. This was done without a promise of getting the work. We were given many price points to fix our a/c and upon choosing, installation was prompt and handled very professionally by Melvin and Shawn We chose Downtown Air because of there great reviews and the reviews are accurate. read more

Downtown Air and Heat - Heating & Air Conditioning/HVAC Near Me - Orlando, Florida

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Respectful and professional...wore a mask... came out same day. Fixed our problem in less than 30 minutes. Seemed knowledgeable and honest. Charged a fair price and warrantied the work. This is our new go-to AC company. We have used several since moving here 7 years ago. They are the best! Thanks so much! read more

Kyle and Austin did a great job! They explained literally everything, and they were patient with little dogs barking at them all day while they worked. read more

AC went out at 10pm Friday and within minutes of reaching out, they were coordinating a tech to visit by 9:30am Saturday. Work was don within an hour and Abel was super friendly and transparent. Highly recommend and will use again! read more

Excellent service. I called about replacing our plenum supply and they sent a tech out that same day. Work was completed within 24 hours. Kyle and Carlos were the techs and they did excellent work. I will recommend them to all of my clients and friends! read more

Great customer service, quick repair. Found my problem quickly, ordered part. Installed right away. Very honest and reliable. Highly recommend. read more

Melvin is the best. He knows equipment,material and has a firm grasp on labor needed to do work correctly. Use this company and take their advise. Let them do what they know needs to be done. read more

This is an updated review. Things happen and fall through the cracks from time to time......All part of life in the big city. To me, how a company responds to a concern is just as important as the product. In this instance, I expressed a concern about follow-up after a service call. Upon being made aware, Shawn - the owner - had no reservations about bending over backward to address and bring my concern to closure, and then went above and beyond to make things right - over an issue that was more related to communication or a typo. That's the mark of an ethical, local business owner who values his customers, as well as his company's standing in the community. That says a lot to me, and is much appreciated. read more

We just moved into our new home and the AC started having some issues keeping up in the middle of the day. I called the AC company that had serviced our AC a few weeks prior. This was a new problem that they didn't check on when they serviced it. Without even sending anyone out they recommended a new AC unit. That didn't sit right with me so I called downtown air and heat to get a second opinion. They sent someone out, checked out the AC and the duct work in the attic, and all of the vents in the house before recommending what to do next. He recommended a much easier/cheaper fix, I was provided with a quote in a timely manner, and the work was done quickly and well! Our AC has been working perfectly and I'm sure we'll see the difference in our electric bill next month. Great company, professional, and kind. I can't recommend them enough. I will be sticking with this company for the rest of our home's AC needs. read more

I can't say enough how great this company is and how great they treat their customers from the initial call to the technicians that come out to your home. Not only did they not try to sell me something I didn't need they offered me see tips on how to keep my two units working better longer. Thank you to Melvin, Pablo, and Kewana, great work. read more