Anthony and his team were onsite within hours of my initial contact with ServPro to address a water damage situation at my home. Anthony truly went above and beyond to ensure all material damaged was removed and he saved expensive hardwood floors through an extensive drying process. He provided updates on a regular basis and was very responsive to any questions. read more

Let's see where do I start. After our fire we had to remodel the inside of our two year old custom modular house right down to the exterior sheathing during the winter of 2018. We had a very quick response from our insurance company and the contact person from Servpro of Augusta/Waterville area. In my initial conversation with Servpro we talked about the need for a quick and thorough demolition/tearout of the inside of our house. He agreed. Demo team showed up promptly as they were supposed to and started the tearout. This was a contracted crew that were not Servpro employees. They started on Monday, worked Tuesday and missed the rest of the week due to previous commitment on a different type of job. (snow plowing) Sad to say we were not very happy with Servpro. Starting the next week they showed up off and on due to the snow plowing job commitment. As they worked on our house my wife and I had questions for the boss/owner of this crew. He promptly developed an attitude and wouldn't answer the questions. When I called Servpro shortly after I was told by Servpro that they would deal with the issues we had with the owner. Thankfully that was the last we saw of him. The next demo crew to arrive were employees of Servpro and much more professional to deal with. Very hard and considerate workers that knew what had to be done and did it. As my wife and I watched the demo proceed we naturally asked questions about what they were doing and what was to be done next. We were just trying to understand the whole process and figure out what was next. So after questioning the crew I had a phone call from the boss of Servpro of Augusta/Waterville Me. telling me to refer all questions to him and not question his crew doing the work in OUR house. Well guess what, it's our house and i'll question whoever I want in OUR HOUSE. This demo took longer then we ever expected and not knowing what to expect we were very frustrated. The Servpro workers kept on task and did as they were supposed to. This demo along with the smoke and water mitigation took about two plus months to complete. After the demo the crew moved to our basement where a lot of our contents were stored and started to meticulously clean everything down there including all floor trusses, wiring, plumbing, stairs, floors and contents that had been boxed up and moved to the basement. Many thanks to Travis, Ed and Allison. Great Job! I would give the Servpro workers five stars, their boss about 2.5 Things to expect and questions to ask of Servpro. When can your crew start and are they dedicated to your house until the job is done? If you live in a rural area like we do expect that travel time from Augusta/Waterville area to your house and back will shorten the amount of time the workers actually spend working in your house each day. After having damage from fire or water, expect more damage from the tearout. Was not happy about that at all. Expect a few things to get broken as they clean glass or fragile pieces while handling hundreds of items. ( our crew was very upfront about broken items) The broken items were not a big deal in our opinion. In our opinion expect the Servpro employees to be professional as they do their work. It's your house you should ask any questions to the workers that you want but I believe they have been told to tell you to ask their boss. Servpro has a new owner who just called us and asked our opinion on his new company. We had a very candid conversation about the positive and negative experiences we had while dealing with Servpro. He asked if I would use his company again if needed and my answer was yes but only after asking many questions and getting the right answers. They did many things right and a few things could of been done better. I believe after talking to the new owner he will fix the issues we talked about. Marty read more

Overall BAD experience. What they said would be a simple clean up, turned into a drawn out, frustrating experience. The first crew they sent in were SO unprofessional! Even after being asked to cover our floors for protection, they did not; then the "leader" didn't even wear shoe covers; they blasted their radio while they worked (instead of running the negative air machine!); they broke a couple lightbulbs and instead of telling us, just tossed them in the trash; a new crew was brought in who was much more professional and courteous....however, they accidentally broke a figurine and it took me almost 3 weeks to settle with the boss/owner (who negelcted to return phone calls); also, a crewmember commented after having to come back for work that was missed, that this had been a "challenging" job....b/c of all the trouble (insinuating it was MY fault)....THEY were the ones that disrespected us and our home! THEY were the ones that broke things and therefore something had to be said....THEY were the ones that totally missed a corner of a room and had to come back....what was I supposed to do, just sit back and let them break things, ruin our floors, and only partially do the work?! Despite a few nice, professional team members, this is NOT a company I would let set foot in my home again! read more