Servepro was exceptional- Specifically, Jason, the manager of my project! He was on time, always…read moreavailable. When I had a question, he was thorough in explaining the reasons and steps. His experience gave me peace about using this company. He told me what I needed to hear and what the steps were going to be very simply . Everything was done on time, and I appreciated all of the workers and their commitment to taking care of my project! Would definitely recommend Servepro and if you request Jason- you will be in great hands! He is an asset to the company!

Work crews were reliable, knowledgeable, and very courteous. Questions were answered and resolved…read morewith a manager, as needed.

Excellent service. I just finished phase one. The ladies that came here for two days in a row were…read moreso sweet and professional. They did an outstanding job with cleaning my home after my fire. They cleaned everythin, every corner from top to botto. I hope and pray the rest of my experience with them is as top notch as the first phase.

I used this company for restoration services after water damage in my townhouse. This company was…read morevery responsive in helping me resolve the flooding in my home. I appreciated their help and thoroughness. One piece of feedback I'd give is 1) Don't ask customers to sign documents that are incomplete and 2) Get a more streamlined system for document management and signing instead of sending customers twenty separate emails for signature.

The fact that this location has been operating for decades locally here in the Myrtle Beach area is…read morea huge accomplishment on its own but it s not the reason I chose to do business with them. What the deciding factor was the fact that they are very community focused. I see them everywhere, from the festivals where they help dogs get adopted to the news in the morning helping animals and even recently I came across an article online about their Creating Hope program. They are helping disabled people in Horry and Georgetown Counties with living conditions and easing the everyday struggles healthy people take for granted. That is why they will always get my business, whether its a simple carpet cleaning, my office gets invaded by mold, the pipes freeze and burst this winter or my Christmas tree causes a huge house fire they will get my business because I will know that indirectly Im helping my community too! (PS I hope none of that stuff happens to me anytime soon haha)

So I resubmit this to the insurance company. Obviously the unit owners insurance company was NOT…read morehappy. Tge insurance adjuster contacts ServPro. I was then essentially accused of lying by the insurance adjuster of asking them to pad the price! Like what?!!! I had no idea what needed to be done to fix my issues nor did I have any affiliation with anyone at ServPro! The insurance adjuster reply to insurance company in regards to quotes Hi X, I was able to speak with Kelly at Serv Pro of Myrtle Beach today. We have been playing phone tag for more than two weeks. Kelly indicated that they are not aware of any estimate or scope for this address or claimant. They have not completed any scope of work at the loss location and have no service agreement with Lauren Meader or (2nd fl unit owner) Kelly also indicated that they would not stand behind any estimate provided by David Brothers or any bid lacking a service agreement. As we knew previously, the estimator, David Brothers is no longer working for Serv Pro. The contested items within the estimate provided by Mr. Brothers are abundant. The scope of work suggested is more in-line with damages from a CAT-3 water loss which would include contaminated water and the risk of possible organic growth. The water that caused this loss is from the supply line for the toilet in the unit above. The leak was from the supply line and never entered the toilet; furthermore, there is no reported sewage back-up. This would be a CAT-1 water loss with no contaminants. The incorrect scope continues with misidentified ceiling texture, over scoping of repairs and an unnecessary/exorbitant pack out. The estimate received from David Brothers reads more like a requested scope of work with instructions from the claimant." So thanks "KELLY" whoever you are. Accusing ME of influencing YOUR WORKERS? Holy hell...WHO is Kelly? And how can you not stand behind your own company estimates? AND there was never a question of it being Category 3 water. Keep in mind I had a 2nd estimate from Daniel Crosson at ServPro...a CURRENT employee and he copied like 6 people at ServPro! So I had an UPDATED estimate that was HIGHER than David Brothers. Servpro ignored any further requests or communication from the insurance company. I had to fight and prove scope of work and damage and basically say regardless of whatever the fuck drama is going on at ServPro their miscommunication and blatant lies and denials THEY PROVIDED UP TO DATE ESTIMATES! I DO EXIST! I sent screen shots of texts, phone call log, emails proving everything. Their inaccurate response and interaction with the insurance caused me added stress and arguments with the insurance company! To claim I dont exist yet I have quotes then to not stand behind them unless and until I sign a contract? That is so sketchy! I had other quotes from other contractors and it took months to argue my issues and get it settled with the insurance. For a top rated company, the behavior and treatment (with the exception of Daniel Crosson who was the only nice and comminicative one in the company) was DISGUSTING! Thank GOD for paper trails and my diligence and communication but to deal with this for 7 months was CRAZY! I did get my issues mitigated PROFESSIONALLY by Restoration 1 They were outstanding and did an impressive job. They communicated well. Worked clean. Came in less than they quoted me and were honest. They worked around my pets. Returned calls and were never RUDE. Very happy customer of them. Daniel Crosson if you see this, maybe switch companies! You deserve to work for better people. I do appreciate your help when we were in contact

Extremely unhappy with their business practices. They caused additional damage while tear out and…read moretreatment phase of water damage area in my house. They broke my fireplace hearth and told me they would fix that portion as part of their own expense. After 3 months of waiting for them to complete repairs, I decided to hire a new contractor and told them I only want them to fix what they broke. At that point, I was informed that per their policy, they are not required to fix what they broke. They then told me that they would give me a quote for them to fix what they broke. I find that quite ridiculous that I should have to pay for the damage they caused.

Servpro did an excellent job of restoring my crawl space after a hot water pipe leak. The floor…read morejoists and subfloor were cleaned of mold and made ready for new insulation to be installed. Not only was I impressed but so was the company that installed the insulation. Servpro was thorough and very professional.

Down goes washing machine!…read more Out comes a river of water in my home. Called my insurance and they recommended this company to take care of the water damage. I'll save you the story. Pros: Timely Ready to help move items Cons: Not consistant with field staff or customer service on the phone Faulty equipment cause more water damage

Terrible company!!! They won't take any calls or answer any…read morequestions about their employees working at a house and stealing $15,000 worth of goods from a room they weren't even supposed to be in! They wouldn't even take phone calls from the detective and the police department. In addition to employing thieves, they obviously do not drug test either; one or two of the employees smelled of weed each morning showing up. The Servpro NW Charlotte location should be shut down.