The current flooding event was the 3rd time I called upon Robert Kraft and his teams of experts in…read moreremediation, repair and getting my home back to livable. The first 2 times were for my prior home in Hickory NC. My home flooded with over a foot of water twice due to heavy rains and HOA's lack of proper response to prevent. This time - my fiancé's home flooded due to a pipe breaking which flooded into the crawl space and caused significant damage to the floors, walls and throughout the crawl space. It came to our attention when Aqua Water contacted my fiancé about the copious amounts of water being used at our home. Reached out to this company. The owner, Robert, came immediately; brought in his teams and began remediation. They worked efficiently, advising the plans to complete the work at hand - which was extensive. His crews including but not limited to Blake, Jerry, Derrick, Elias and others were professional and did their work as if this was their own property. Their approach to perform perfectionist work was remarkable! Hopefully, I won't have to rely on Robert again for a water event but if I did -- I would call upon him immediately . If you need a company who will take care of your property - make sure it's Restoration One of Gastonia - you will not be disappointed! Thank you Robert - appreciate your expertise & high standard for the crews you bring in to assist. I cannot praise you all highly enough !

8-15-20 @ 1:45am -- my home in Hickory flooded throughout with 5+ inches! I called on Restoration…read more1 of Gastonia - Robert Kraft was at my home with rapid response !!!! He extracted all the water, set up commercial dehumidifiers, and totally took care of all issues. He worked until 11am and then went to see if he could help the other 4 neighbors who suffered flooding too. I highly recommend Robert Kraft, Mitch and everyone at Restoration 1 of Gastonia. They work for the client first and foremost! They do a thorough, professional job and have the highest integrity. Robert responds immediately to all calls / his company has been a blessing to me on a time of distress! I highly recommend this company and group of people!

I contracted Servpro to pump out my Dad's basement on 01/08/2020. Although the team they sent was…read morevery nice they clearly didn't understand what they were doing and the work ultimately took 2.5 hours longer that needed. Upon arrival the team estimated that the project would take approximately 1 hour. 2 hours late there had been minimal progress and they assured me it would only take an hour more. After another hour and a half I checked on them again to find that half of the water still remained and that the team had not been monitoring the hose allowing it to flow only 1/3 submerged and thus not pumping at full capacity. At this time I when into the basement with the hose and full submerged it by the sunk-pump. Within an hour the remaining half of the water was drained. Servpro charged me a total of 5 hours for the job despite the fact that I had to instruct their team and perform 1/2 of the work myself. I requested that they only charge 2.5 hours give the lack of quality form the crew and the fact that I had to perform 1/2 the work myself. Servpro said their charges were fair and that they had to empty their water tank over 100 times (as documented via email). This is illogical as it takes approx 5-10 minuets to empty the tank which would mean the spend between 8 - 16 hours to empty the tank and the team was onsite only 5 hours. I'll be filling an additional complaint with their Corporate office as well as the better business bureau. I personally have no problem paying for the 2.5 hours it should have taken for their services, I have a problem paying for their lack of training and for work I did myself.

I worked with Leigh and her team when My basement flooded. They were so friendly, fast, and…read moreflexible. They came the day they were called to start & returned my belongings on the date requested. Everything was well packed and put back in place. I did not use them for the water abatement, but will if I ever need help again!

Charlotte Plumbing repair was referred by our home warranty as a service provider. The job was…read moreaccepted, we never received a call for an appointment. We called the business directly several times for 2 days. There was no voicemail to leave a message. After calling for hours the warranty company called one time and was told the technician would come between 1-3p. The tech never came, they never answered for the warranty company's call again, they still have not answered nor returned any calls. ZERO stars. DO NOT RECOMMEND.

My husband noticed water under the sink and decided to call a professional. Kevin came out to take…read morea look. Luckily the problem was nothing major and he also offered up a few more helpful suggestions. I would highly recommend them for your plumbing needs if you have any problems. I will be using them in the future.

I cannot recommend this company enough! If you have any water damage issues, Jake from Carolina…read moreWater Damage and Restoration is the only person you need to call. Jake was at my house within 30 minutes of my first call. I had a leak in our 2nd floor laundry room that soaked through the ceiling, walls, and flooring on the 1st floor. Jake was quick to assess all of the damage and provided extensive photos/documentation for insurance. He even worked directly with the insurance company to make sure all the necessary repairs were covered. For the cleanup and restoration work, Jake was careful to protect all my belongings and he made sure I could live and work from home with as little interruption as possible. He organized every step of the project and was always responsive to calls and texts. He went above and beyond to get the project across the finish line, and I am incredibly thankful for all the work Jake and his team did on the house.

Our experience with Providence Restoration was horrible. They didn't complete the full work leaving…read morea light fixture uninstalled, damaged brand new $2,000 countertops, installed the wood on the outside of our house incorrectly, left a pile of debris on my front porch for two weeks after the job was "complete", installed the kitchen island crooked, and lied to us about filing an insurance claim. And for all this, they gave an $80 credit for not installing the light fixture on our $21,000 invoice. I highly suggest anyone reading this review to avoid this company at all cost.

Responsive, reliable very good service and pricing This is…read morea very company to consider

I cannot express how much DRP helped us. They were kind, friendly and compassionate. Beyond that…read morethey went Way out of their way to make sure our family was taken care of. They were Excellent! I recommend this group Highly!

You do not want to deal with this company. After our house flooded we had a DRP representative…read morecome to our home and talk to us about what needed to be done to finish drying out the house, look for and remediate any mold, repair/replace drywall, molding, etc. We were told they could do everything but the representative said he needed to come back with another person in a couple of days to reexamine the house and be in a position to give us an estimate on the cost of remediation/repairs. This company had been recommended by a contractor who had worked on our house and whom we thoroughly trust. He had worked with this company before and highly recommended them. The DRP representative promised to call in a couple of days to set up a time to come back with someone else from the company. When I did not hear back, I tried to call the representative. He did not return my call. I then texted him and got a reply that they never heard of the contractor who recommended them and were not interested in doing the work because they were too busy with other projects. He could have told me from the beginning they were too busy. I lost valuable time waiting for someone who was never interested in doing the work in the first place. As a result, the mold situation in my house has probably worsened. I would never trust this company and would urge anyone considering hiring them to look elsewhere.

great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

We experienced an unexpected blockage. Toilets weren't flushing and when the toilet finally empty…read moreit backed into the tub. Our homeowner warranty company was unavailable....closed and only online claims were possible! We needed help a.s.a.p. This is my 3rd time using AAA City Plumbing and they never disappoint. Someone always answers the phone, you get a call back in minutes and service within an hour! In 2 1/2 hours we were back in business. Michael, answered all our questions and professional! As you price....you have to ask yourself what are you willing to pay for something you can't do yourself.

Stephan came out he was very professional the pricing was reasonable I am very happy with the time…read moreit took him for him to complete the job