One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants…read morecaused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

I hired Servpro of Springfield to repair my roof (from Tree Damage) along with other repairs to my…read moregarage. Servpro assessed the all the damage and assured me that they could perform the repairs. Servpro also assured me that they could repair the damage like it never happened. I totally trusted Servpro to do the work they said would do. Servpro repair technicians came out and obviously did not know what they were doing. They used small scraps of plywood when they could have used longer sheets of plywood in several places. There was an area where plywood was NOT nailed down properly. There were no felt paper installed under some to the shingles. Some of the shingles were installed upside down. Overall, the work was of very POOR quality. When I complained, the one of the owners from Servpro came out, he was very, very, rude, and refused (to look at the roof) fix all the bad work they performed to the garage. We ended up hiring another company to redo the inadequate work Servpro should have corrected in the first place. I'm elderly, widowed person, and feel Servpro took advantage of me. I would NEVER ever hire them again!! From Marshfield Mo.

Spoke W/ Kathleen; she is a wealth of knowledge and information and is kind beyond measure. She…read moregathered information and returned my call regarding smoke damage in my granddaughters apartment. Free content evaluation was offered without us having to agree to the use of their other products or services. I would highly recommend Woodard to anyone needing any of the services that they provide. I understand why they have been in business for 80 years!

So I'm not a frequent flier but I have been using Woodard since around 1990. They have always been…read moremost professional and their quality has been too notch. One example is a 10 x 13 heavy wool rug in my living room. I've had it since 2010. About 8 years ago, my dog chewed a hole in it. They repaired it so perfectly, I still can't find the repair. I have two Standard Aussies and this rug has seen it all. This past week, they cleaned stains I never expected to come out. It looks like new and I couldn't be happier. I must also mention the employees are so very nice and really know what they're doing. Thanks!

They were sent to my home , post storm by the insurance company, due to mold. They came and looked…read morearound them said that the don't do mold extraction. Then WHY SHOW UP when that's why you were sent out!! So the insurance paid them FOR NOTHING!

One of the best companies I have dealt with all week. They answered my calls promptly, set up an…read moreappointment, and was on time to the appointment. Professional, respectful customer service. On Point taking care of the customer.

Rep pointed out evidence of roof leakage. Requested and rep agreed to note on estimate. No mention…read moreon estimate. Requested again and request wasn't even acknowledged let alone honored. Requested quote for couple thousand dollars in cleaning services they promote. Three weeks later no response.

From the owner: SERVPRO of Farmington is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

This is a fantastic fire and water damage restoration company that provides so many excellent…read moreservices to the Jefferson City area! Extremely trustworthy with a great crew and ownership!

From the owner: SERVPRO of Jefferson City is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

We used this ServPro for a residential cleanup project, and the team was great. They were…read moreprofessional, positive, and empathetic. Thanks to Drew, O.J., Justin & Claudia for the hard work!! Thanks to Aaron for the quick estimate! This group tackled an overwhelming problem head-on and made quick work of something that would have taken our family weeks to resolve. It was a good value, and I would definitely hire them again.

LaChef Catering appreciates the safety and hard work that Servpro has provided us to keep our…read morekitchen and offices sanitized. This is our number one focus during these uncertain times. We feel that we are taking the extra steps to keep not only our staff safe but all of our customers. Thanks to Servpro! Their is wonderful to work with and supper friendly.

Called after heavy rain that flooded my basement. Was told they are not taking new requests for…read moreservice at this time due to high demand. :(

The Webster Groves Police Department appreciates the hard work and dedication Servpro has provided…read moreus to keep all of our officers and staff as safe as possible during the COVID-19 pandemic. Thank you Servpro!

Where do i start? From being to end the made my horrible tragedy (flooded basement) totally…read morepainless. They dealt direct with my insurance company and knew all the next steps. From the packing up my contents, to the demo/clean up and rebuild of my finished basement. I couldn't thank them enough. From their workers in the feild, to their management i praise you guys. The live up to their motto like it never happened!

I have had the worst, WORST, experience with this company. Specifically this entity on Lemay Ferry…read moreRd. My roommate and I had a fire back in November to our house. At that time, our insurance company had recommended this company to us. They ensured that our personal items would be safely stored at their facility and that they would pack up everything personally. We had a lawn mower and weed eater in the back yard that we asked to be stored as well. We were ensured that those items had been taken and packed into the truck for storage. A couple of months later after moving into a new apartment, we requested for our personal belongings to be delivered to the new address. Upon arrival, we noticed numerous items missing. They told us that they would look back at the storage pods to see if they could locate them. After about a month of back and forth and trying to get someone to call me back about my missing items, they finally agreed to just reimburse me for the missing items. The last item that I was missing was the weed eater. When they dropped off my check to me, they brought me a weed eater but was the wrong brand. I told them that this weed eater was not mine, so again, they told me that they would look for it and that it may have been misplaced in another pod. This encounter happened at the end of March. Now it is August and I had been going back and forth with Servpro for about 5 months about this missing weed eater. Any time I would call, they would just tell me that the manager was in a meeting or out on an emergency call and that he would call me the next day. FOR 5 MONTHS NO ONE RETURNED ONE SINGLE CALL. I also tried to email anyone I could from the company without any luck. I even tried to get my renters insurance company to try and get involved but they weren't able to do anything. For the past 2 weeks, I have been calling everyday to try and get a hold of ANYONE to talk to and try resolve this issue but again, I was told each time that someone would call me the next day. Surprise, surprise, no one called day after day. Today, I called again multiple times and finally got a hold of someone. I left a message and said that I would be receiving a return call. And to my surprise, I immediately got a call from Bailey McLaughlin. She told me that I needed to stop calling the office and "harassing" the employees. Are you kidding me??? I had been very patient with them for 5 MONTHS even though they would not return any phone calls. If you tell someone that you're going to call them back the next day and you don't for 5 months, then I'm going to call until someone speaks with me to resolve this issue. I then proceeded to tell them that I would come to the office to try and speak with the manager in the morning when he gets to work. Bailey then started to yell at me that if I showed up to the office, they would call the police. She kept yelling at me to stop calling and that they didn't have my weed eater and couldn't do anything about it. They offered me $50 dollars or to stop calling. We paid this company a lot of money to store and keep our valuables safe while looking for a new place to move into. They loss numerous items and even returned a couple of broken belongings. What are we paying you for then?? I would have packed everything up myself and gotten a storage unit if I knew that our things would be handled so poorly. That way I would at least know where my things are and that they are safely stored. Their customer service is just awful. They are rude and have no respect for you or your personal belongings. I filed a complaint to the Better Business Bureau making sure they know about the whole situation. I am writing this review so no one EVER experiences what I went through with this company. We had the fire in Novemember of 2015 and it is now August of 2016, almost a whole year has gone by and I am still dealing with them to try and get my belongings back. It has been VERY frustrating. I would give no stars if possible.

A tree fell on our home this morning. Glass everywhere -- mixed into furniture, belongings, the…read morefloor. Our living room was completely exposed with another storm on the way. We didn't know where to start. Dominic and his crew -- Danny, Freddy, Lillian, and Wilson -- showed up and just handled it. They cleaned up every piece of glass, sorted through the wreckage, and boarded up our home. By dinner, we were secure again. I don't think people understand what it feels like to have your home ripped open. You're standing there looking at everything you own covered in glass and debris, watching the sky, wondering what happens next. Dominic's team didn't just clean up -- they gave us our home back. They gave us the ability to breathe, to sit down, to actually sleep in our own house tonight. These are the kind of people you hope show up when the worst happens. They did.

I had water damage from an overflowing sink. The team responded within 1 hour and the best and…read moremost courteous guys arrived. Chris and his crew were incredible and the follow up was great!