While we initially had some communications problems getting a project organized, the ServiceMaster…read moreteam stepped up and made everything right including direct involvement by local senior management which we greatly appreciated. Theirs is a tough business but all's well that ends well. Thanks SM Savannah especially Deidre and Will.

We had a November 2015 fire, and interviewed many of the major companies (including the one…read morerecommended by our insurance company). We were under-whelmed by the other big companies, and thankfully chose ServiceMaster. They worked with us tirelessly, and treated us like family. High respect for our possessions, and for our emotions... Great crews that treated our home like it was their own.

We had a leak in a wraparound porch on our 6-year-old home. We called South Shore Roofing on the…read morerecommendation of multiple neighbors who had used them. That's right, multiple neighbors used South Shore Roofing and were 100% happy with their work. We had an appointment on a Friday afternoon, they showed up when they said they would. They confirmed the appointment in advance as well. We received an estimate that day and signed the contract shortly thereafter. They took care of everything including getting POA/HOA approval, which was not an easy feat with our POA. We received approval and work commenced within the week. They sent me photos of the work that they were doing as they did it too. They found dry rot under the shingled roof and replaced all the wood before placing the new roof on. We had a shingled wraparound porch, but opted to go with a metal roof for looks and longevity. We LOVE it! Customer service is top notch, follow up is amazing. The value was outstanding - and would easily contract with them again. We are delighted with the work and the company.

Amazing Customer Service! We developed a leak on our roof flashing. Two prior roofers came out with…read moreoutrageous price to fix. South Shore Roofing came out and upon inspection, fixed the issue on the spot! That's fabulous customer service and earns our business. Thank You Luke, 5 stars, indeed!

I called regarding air quality issues. Gary is so helpful and kind. He took his time testing and…read moreinspecting my home. I was provided with an abundance of information and finally have some hope. The services this company provides are truly appreciated.

Excellent Response times and service. I would truly recommend having your ducts serviced if you've…read morehad any water damage from past weather issues. I will surely be recommending them to others for various services. Between holdups with insurance and mortgage company, BIO has been extremely helpful and patient. On TIME for everything. Always genuine concern and never a "Rushed" feeling.

Horrible Service and we were not treated at all like family. Anyone who says the opposite must come…read morefrom a dysfunctional one... Derrick Synder and Alex (as well as Lee Ann Daly of State Farm) were all subpar, as my husband (whose expertise is clearly stated in his review here) has pointed out in ways I cannot express because it's not my field. So, his review is especially important to help others to avoid this level of abuse. They not only did horrible work, they added insult to injury by Derrick yelling and Lee Ann insisting my sick husband do Derrick's job. Alex was equally annoying, as was his wife, a cleaner (who also didn't do her job). They did not see the things that needed to be done (neither the big nor the "little" things). That kind of service would have meant a lot to us, too, but that's not our experience. Sounds like it's not many people's experience (according to the internet). We do not appreciate their lack of consideration or workmanship. No one would. Bad company. Period. Avoid them.

Review: Unprofessionalism and Negligence at Belfor Property Restoration…read more​Having spent 40 years in facilities planning and construction--including 30 years as a Senior Project Manager for a major university--I have never encountered a company as unprofessional as Belfor. ​Despite their friendly initial demeanor, it became clear that Belfor works for the insurance company, not the homeowner. Our experience was defined by argumentative staff, hidden damage, and incompetence. ​Missed Damage and Convoluted Estimating ​The cost estimate provided by Derrick Snyder (General Manager) was the most convoluted I've seen in my career, containing nonsensical items. Worse, they admitted to never inspecting the roof before finalizing the estimate. Consequently, they missed significant fire and smoke damage. ​When confronted with charred wood and the smell of smoke, Derrick denied the damage existed. Even after his assistant admitted he could smell the fire, Belfor's solution was to use white spray paint to hide charred wood and burnt foam insulation rather than replace it. This "repair" eventually leaked, and I had to pay Coastal Roofing out-of-pocket to fix Belfor's negligence. ​Incompetent Management and Subcontracting ​The project was a management disaster: ​Lack of Supervision: Supervisors often didn't even have a copy of the estimate. ​Subcontractor Issues: I was forced to manage their subcontractor, Alex, myself. When Belfor attempted to "restore" our historic front door, they sent it to a basic carpenter rather than a professional restorer. They lost original pieces and tried to use hardware store replacements. Only our direct intervention saved the door. ​Unsafe HVAC Practices: They sprayed new insulation over contaminated attic foam. When asked if they would guarantee the HVAC system's functionality after re-doing the work, they refused to give a direct answer. ​Professional Misconduct ​The behavior of the office staff was appalling. Derrick Snyder was confrontational, indifferent, and at one point, resorted to yelling at my wife and me over the phone when we reported that ductwork hadn't been cleaned. ​Furthermore, our State Farm adjuster, Lee Ann Daly, pressured us into accepting Belfor's subpar work and told us to "stay on top of them." As a professional, I shouldn't have to do Belfor's job for them. ​Final Verdict ​Belfor took advantage of us while I was dealing with serious health issues and the challenges of the pandemic. They prioritized cutting corners over restoring our home. We incurred significant out-of-pocket expenses to correct their "workmanship." ​Beware of insurance company recommendations. If you value your property and your sanity, do not hire Belfor.