I purchased my new home in April 2020. Frontline 2-10 warranty handes the warranties and request. 2…read moreuntucked carpets (with protruding nails) over the threshold in 2 baths, bedroom door won't close shut in the master. I also have 3 structural issues. One of which is the neighbors water spicket is on the opposite side of the house which makes it so they have to run a hose across my front walkway! Covid hit so I was told that only major repairs would be done until further notice.... here we are 5 months later and still no further notice. I've gotten the run around from the Landmark Rep Ginger as well as Taylor at Frontline. I'm told that I will be contacted in the order in which the request were received. That could possible take me into 2021 for minor repairs. I was also told that I cant hire contractors to make the repairs and send Frontline the bill. It's simply a racket to tell prospective buyers that they're getting a home warranty, when in fact you really are getting the shaft and a run around. Last night my grandson cut his foot on a protruding nail. I've given Landmark24 home 24 hours to respond or I will be seeking legal counsel on my grandsons behalf!

I have been a Landmark Home Warranty (LHW) customer for nearly a decade, but I'll be canceling my…read morecontract at the first opportunity. Over the years, LHW's value has steadily declined. Monthly premiums & service call fees have increased, veteran benefits have disappeared, yet service quality has not improved enough to justify the higher cost. The biggest issue is LHW's contractor network. They too often rely on underperforming "fly-by-night" providers who are slow to respond, difficult to communicate with, or simply deliver poor workmanship. A home warranty should provide peace of mind, not endless frustration. Most disappointing is that customer loyalty appears to mean nothing. After nearly ten years of paying premiums, I expected to be treated like a valued customer. Instead, I've watched prices rise while service declined. Our experience spans before, during, & after Arizona's consumer action against LHW over its expedited A/C service policy. During the settlement period, service improved somewhat. Unfortunately, once those requirements ended, service gradually returned to its previous poor level. That gives the impression of a company that improves only when regulators compel it, not because excellent customer service is part of its culture. Today, customers pay more while receiving less. Higher premiums, higher service fees, fewer benefits, inconsistent contractors, & little appreciation for loyal customers make LHW impossible for me to recommend. After nearly a decade as a customer, I cannot justify renewing my contract. There are simply better options available.

Kathleen from the home warranty department is really sweet. She made sure that my documents…read morerequested were received and followed up with me to let me know that she is forwarding it to the review department. Appreciate good personable phone service, which can be rare these days!

Jazzetta Parker was really helpful and courteous solving my problems ! She's very responsive and…read moretruly blessed to have her assisting all my cases!

I really love the new makeover they recently had, been coming here for 5 years now and I was always…read moreimpressed with the professionalism and dedication from the staff. They are always respectful towards your needs and will do anything to help. I came only for the International Drivers Permit (IDP) but hoping to work with them in the future for any other needs. Highly recommend the location and the friendly staff.

Amazing staff! It was a pleasant surprise to find out they issue international drivers license…read more They were friendly, fast and efficient! Lots of parking.

We needed a notary and this service is free with our AAA membership…read more Office was great! Clean and we were helped right away. They had us have a seat and about 5 minutes we were called. Can't beat the value. Free and friendly. We were done in no time and headed home. Priceless!

The ladies I spoke to on the phone were nice and reassuring for my call in for a tow in AZ on…read moreSeptember 19, 2024. I was assured that help was on the way, especially in light of my mom's oxygen running out. But over 4 hours into the ordeal, still no tow truck, even though they told me two or three times, that it would be less than an hour. I finally cancelled the call and had a local deputy call in the request. We will NOT be renewing our membership. Even though I have been a member for over 30 years. They are always slow, but this was a medical emergency.

I would give zero stars if it allowed me to. I paid for a home warranty back in March of 23 hoping…read moreI would get help if I had a breakdown. Boy was I wrong!! I have called them twice to file a claim. They denied my dishwasher because it was too old and my washing machine because it cost too much to repair. What?! That doesn't even make any sense to me. I thought that's what the home warranty was for! Please DO NOT give this company any of your money! You will be sorry!

I see several reviews here where people are saying they will contact the BBB with their complaint…read more This is completely useless. The BBB is a private, for-profit entity that businesses pay to be a member of. They have absolutely ZERO regulatory authority. If you want your complaint heard by a regulatory department, you MUST file your complaint with your state's attorney general, business sector, online. Takes 5-10 minutes and you WILL get a response and so will the business you wrote the complaint against. I'm not picking on HLWP here, just trying to inform you all generally as to what you should be doing. The BBB is a private company with their existence paid for by the very businesses you are complaining about. What kind of results do you really think you will get there? When you do file your complaint at the SAG, just remember to be concise and truthful. Stick to the facts and avoid personalities and it will serve you well.

Amazing and fast service! Came in for an international drivers permit and Ana G. immediately helped…read moreme and answered any questions I had. Quick and simple process!

Subject: Formal Complaint Regarding Roadside Assistance Service Failure…read more To Whom It May Concern, I am writing to express my extreme disappointment and frustration regarding the unacceptable service I received from AAA on the afternoon of June 7, 2026. At approximately 2:22 PM, I called AAA's roadside assistance line because I was stranded on the side of the highway with a flat tire. As a paying member, I expected assistance, professionalism, and support during what was already a stressful and potentially dangerous situation. When I called, a representative named Jonathan answered the recorded line. Rather than assisting me with my emergency roadside situation, he informed me that my membership had expired. This information was inaccurate, as my membership was not expired. After placing me on hold, the call was disconnected without any resolution, follow-up, or attempt to assist me further. As a result of AAA's failure to provide the service I pay for, I was left stranded on the side of a busy highway and was forced to seek help elsewhere. This caused me to incur additional out-of-pocket expenses that I should never have had to pay. I paid another service provider to assist me because AAA failed to fulfill its obligation as a roadside assistance company. What is most upsetting is that when I needed AAA the most, the company was nowhere to be found. The entire purpose of maintaining a roadside assistance membership is to have support during emergencies. Instead, I was left feeling abandoned, ignored, and treated as though my safety and situation did not matter. From my perspective, this experience demonstrated a complete lack of concern for customers. It appears that collecting membership fees is more important than actually providing assistance when members need help. A company that advertises peace of mind and emergency support should never leave a paying customer stranded without assistance. Because of this experience, I am seriously considering and preparing to cancel my AAA membership. I no longer have confidence that AAA will be there when I need assistance in the future. I am requesting a full explanation regarding: Why I was incorrectly told that my membership was expired. Why my call was placed on hold and subsequently disconnected without assistance. What steps AAA intends to take to address this service failure. Whether AAA will reimburse me for the expenses I incurred after being forced to obtain assistance from another provider. I expect a prompt response addressing these concerns. This situation was unacceptable, and I believe AAA owes its members a higher standard of service than what I experienced. Sincerely, Danron Schroeder AAA Member

Came in to chat with one of the travel agents about booking an upcoming cruise. She was nice…read moreenough but wasn't very helpful either details for all cruise lines I was researching. She only works with a couple and those are the ones she promoted over others that may have been a better fit in schedule or budget. Both of which were limited. I ended up not using the agent to book my trip through as I found a much better option on my own doing some online digging.

Car wouldn't start and Joe came out to test the battery and help me out he even offered to help a…read morenearby car who seemed like they needed help. Joe was very friendly and helpful. Ended up needed a tow and waited over an hour and still no one. Bob was nearby and about to end his shift but helped us out right before he ended his day. Bob went above and beyond to make sure we were able to get the help we needed.