Since being bought by a corporate entity and joining Telus Health, the care at this clinic has seriously declined. Appointments have to be made online It's difficult to find contact info for specialists at the clinic. The staff are harried, over worked and under paid. Staff turnover is high, which may indicate a negative job experience for them. It's virtually impossible to get a face-to-face appointment The reception area feels like a hotel, not a medical clinic The care is uncaring, brusque, and perfunctory. There is no time for getting to know my "provider". I feel like a cog in a health care machine and miss the personal care I used to get from my doctor before he retired. And feel guilty for complainigg, because at least I have a doctor. read more

Dr. Ling Chen is the worst Doctor I have ever been to in my life. She is unwilling to listen to her patient's concerns and is extremely rude and cold. When I asked to look into my medical records to confirm a date for a medical test, her response was "I don't have time to read 100 pages". When asking her why I even had my records sent over, she answered "no, no more talking". When I told her I would like further clarification on the issue, she again shut me down and told me she would no longer see me as a doctor due to lack of communication. Absolutely appalling behaviour from a professional doctor. I wouldn't recommend her as a doctor, nor this clinic (the receptionist is equally as cold in her attitude) to anyone. read more

I've been here twice for Covid tests. The first one was to get clearance for surgery so it was free and the second was for travel, cost $150. I had a good experience both times. This is a busy place but I feel Like the staff handles it well. It's a good atmosphere and the staff seem to get along well which makes the experience better. I was in and out quickly enough for both. Longer wait for the free test which is understandable. A note about parking - there's construction all around the clinic right now. There's a parking lot east of the clinic. It's $7.50 for the hour. read more

NOT A REAL WALK-IN CLINIC. My wife and I were patients here for more than 15 years. When our doctor moved to Burnaby, the clinic refused to move us to another in-house doctor and CUT US OFF FROM THE WALK-IN CLINIC WITHOUT NOTICE. My wife only found out when she needed the clinic's services. They fired us as patients without notice. read more

- Even when you have an appointment you have to wait additional 1hour. They may randomly visit people who have appointments later than you do. - For walk-in appointments you have to go physically there at 7:30am to book an appointment for the afternoon. - For remote appointment, you family doctor may still call you 2 hours later than the specified time. - Usually you need to wait 4 weeks to book a remote appointment with you family doctor. Don't recommend this clinic unless you are stuck with your family doctor. read more

I am so appreciative for the skilled of Dr. David W. Grant (Plastic Surgeon) at 1530 West 7th Avenue who removed a very large mole under my armpit which was non harmful. It had to be removed due to the location and the incision and procedure went smoothly. Thanks to the nurse and this physician for the care and professionalism during my session. Dr. Grant's humour kept me distracted and made it easy-going. I can not comment on the entirety of Seymour Health Centre - only the specific department I came into contact with Dr. Grant and his nurse who was also a delight. read more

I tried to make an appointment and patiently waited the fifteen minutes or so while on hold. The admin who answered proceeded to heartily laugh out loud at me when I requested to see a doctor. She asked how I could possibly imagine I would be able to see a doctor I've never visited before. It was unnecessary and mean of you to bully me for asking a question. I'm sorry that I am not from this country and I'm not familiar with the systems here, I do pay the taxes though and would have paid the extortionist prices charged to temporary visa workers for an appointment. In many countries to book a doctor by appointment is that straight forward. It is should not be an excuse for someone to look down on another in need. In future please remember the different stories people have when they try to talk to a doctor. If you are not kind enough to be a friendly voice on the line then get another job where you don't have to deal with people who are reaching out in times of need. read more

Great doctors but the receptionist is rude and incompetent. Has hung up on me accidentally and I think sometimes intentionally several times

Twice now I've gone for antibiotics only to be denied because I'm a "healthy young individual". Both times, including now, I have had to get extended care due to the doctor's refusal. UTI's are common and to have a doctor say that natural remedies work or that I'm lying and have an STD is frustrating. I don't have time to let it get worse until I need to go to the hospital! But to these doctors apparently antibiotic scrips are handed out just as locked up as any pain med. WTF. read more

I went for a walk-in, and I was guided to see Dr Barbara Trott. I've never seen a doctor that impolite and disrespectful... I was trying my best to explain my issue as fast as possible and very kindly, and even though this doctor was just cutting me off just to tell me "to make it quicker". As she was barely listening to my explanation, she was simply telling me that she does not know how to help me, not even a decent suggestion of medication. She clearly did not care at all, and she did not even try to hide it. First time ever I experienced such a bad service from a physician. wow, I still can't believe it to be honest. I'm disgusted by this attitude she had with me. One advice, AVOID Barbara Trott, awful doctor. read more

Very well organized and clean centre. I'm seeing my family physician, Dr. Mahdad Rodd here and he is absolutely knowledgeable,understanding, kind and efficient, an amazing professional . Also love the peaceful environment of the clinic with polite and cooperative staff. read more

I find that the receptionists are rude, short, and unhelpful. Most times when I go, it hasn't been on time... so I end up waiting at minimum 15-20 minutes even though there's a scheduled time to meet with the doctor. read more

This place has been on the skids for years now-different MDs come and go like fruit flies. Staff are apathetic and wait times are insane. This AM when I stopped by the 'drop in cliinc' to have a prescription refilled I counted 6 people in front of me-an hour and 45 minutes later there were still 4 people in front of me-WTH kind of a way is this to run a business? Don't believe the sham reviews here they don't reflect the average patients experience at all. read more

I have seen Dr. Martin twice now and I have nothing but good things to say about her. First of all, I was blown away that a doctor in my neighbourhood was actually accepting new patients and because of the shortage of GP's I thought what is wrong with her but I quickly realized that I just got lucky! I appreciate Dr. Martin for the following reasons: 1. She keeps to her schedule - she was early last time! 2. Good bedside manner - no rushing through visits at all 3. Frank answers to questions 4. She doesn't think she has all the answers and won't hesitate to refer to a specialist if it's outside her area of expertise All in all, a positive experience and I look forward to being a patient for years to come! read more

I'm new to Canada and the insurance procedure that is implemented here. Back in the great USA, you don't need to get a family practitioners referral to go to a OB/GYN, dermatologist, ophthalmologist, etc....here, you do. I made an appointment at the beginning of this week I called around several medical offices to see a practitioner and I finally found this place that will take a new patient. I've never had to see a family doctor back home since I rarely get sick and when I do catch a cold, I just go to an urgent clinic. The only reason why I need a referrals is due to cancer I had eight years ago. When I walked in and went to "station 4", I wasn't even greeted nicely by the Asian woman (I'd call her name out if I knew it). I then was called in to see Dr. Helene Meuier. She is the only reason why I gave this review one star. She was alright. She told me that she's not going to be my physician because she's not taking new patients. So, I have to go back and see this new doctor that's starting next month. I told her what doctors I need referrals to and I told her. She didn't feel I needed to see a OB/GYN since I had a hysterectomy. It's been a few years since I had that surgery but my doctor back home has always recommended it since you can still get vaginal cancer. She did give me a number to call for my mammogram and did put in a referral for me to see a dermatologist. The sad thing is, is that I have to go back and repeat this process with the new doctor next month. :-( Checking out I had to deal with the same receptionist again. Again unpleasant experience. She said it'll be about three months before I can see the dermatologist. That just blew me away. I asked her if there is more then one that they can call. She said "no". I felt that she just didn't want to help. So I said to her "so out of the whole city of vancouver there isn't anybody else you can recommend?" She said "no". So I gave her a name of someone that got high reviews in west vancouver and she said she's never heard of her. Like I care? This Asian woman was the worst of the worst. She's been working there way too long if she can't treat patients with respect and just be nice. She needs to move on in a fast way. Someone in this organization needs to step back and ask her if the way she treats patients is the way she would like someone in her family treated? If someone in this organization reads this, this happened today, Friday, April 4th at 8:30 am at Station #4. My appointment was at 9:00 am. I should have looked at the reviews before wasting my time. read more

I am sorry that my first review is negative. But I think it is impotent for Yelp members be aware of what happened to me. I was having a medical problem so I checked the yellow pages and then found Seymour Medical Clinic. Before visiting them I decided to call them and spoke to a receptionist, who invited me to come in right away. When I arrived it was a whole difference experience. The clinic was busy. I approached the desk and I was yelled at by the Clinical director / receptionist. She told me to sit down like a dog. Many heard this and looked at me like "are you going to take that". Many felt she was hostile and rude especially when I was there for a medical problem and was not there to book a movie ticket. When I asked her if she could please show some politeness, she became furious at me and became very abusive. She even got out of her chair and walked to another office leaving me standing there. Of course you would agree it was time for me to leave. So I decided to leave and then give her a call and try to work it out. But she was very hostile and abusive on the phone. This kind of hostility is unacceptable and we need to take action against hostile and rude Clinical Directors who feel they can abuse patients because they have too many patients. The Bible says: "wow to you who say good is bad and bad is good". So I hope we all can agree that her conduct was not good. Right now I am very distressed and have to make another appointment about my medical problem which has made my medical problem worse. Please see others review of this clinic here http://maps.google.com/maps/place?q=Seymour+Medical+Clinic+The,+Vancouver,+British+Columbia,+Canada&hl=en&cid=495917446026826483 I would not visit or give your business to Seymour Medical Clinic. Thank you. read more

I see Dr. Dahlmanns at Seymour Health. I find that he is knowledgeable and compassionate. But he has no clue who I am. I get that this is a western medicine problem, too many patients and only 15 minutes to see them, but I do find it irritating when I show up and he asks me why I'm there when it was because he asked me to come back. It's fairly easy to get an appointment. I think the most I've waited was a week over the holidays. And the clinic is located right next to a bunch of bus routes. read more

Dr. Scott was a helpful, respectful podiatrist I saw. But the receptionists I found overall to be very rude, clearly not happy people. I also had a walk in visit with a doctor who may have since retired, he wore clogs all the time and glasses and had been with the clinic for decades/I only saw him as he was the walk in doctor for the day. I used to see a very kind/respectful, humble knowledgeable doctor named Dr. Horner but he has since left the clinic for another one. Initially this doctor seemed to have a very positive attitude with terrific pictures on his office wall to inspire people to exercise and walk regularly. But he treated me very disparagingly, in regards to my medical situation (a concussion), he made very inappropriate mean remarks I may report him for to the College of Physicians and Surgeons but it looks like he is retired. It just seems the overall culture of this clinic is negative. I like to go for my health services where the folks seem genuinely happy and seek to uplift their visitors/patients not be negative nellies. Positivity, optimism, kindness, uplifting others is a healthier way to be I do this for others and seek to be around others who do the same. This "doctor," in clogs was the opposite of this negative and mean spirited. read more

Upon graduating from my pediatrician at Children's I spent many years looking for a suitable GP. A friend of my mum's referred the Seymour Medical clinic and I have been there ever since. It has been revamped to be an airy, open space with comfortable chairs at the 6 stations. There is walk-in available, as well as extended hours on some evenings depending on who your GP is. There is also an MDS Metro centre where you can get blood tests etc and a pharmacy on hand to fill your prescriptions. A veritable one-stop-shop for your basic medical needs, I highly recommend the Seymour Medical Clinic to new residents to the city and current residents looking for a new GP. read more

I've been coming here for over 20 years. Lisa Barnes and Ashleigh Stelzer-Chilton - both wonderful. Very convenient having Life Labs in the same building. read more

Reading these reviews, I wonder if we're even talking about the same medical clinic. I've been seeing Dr. Eschafi for over a year now and have never had a negative experience. He and his staff have always acted in a very professional, friendly and caring manner. Dr. Eschafi is always on time and follows up with any referrals he sends me to. He genuinely cares for the welfare of his patients and I feel lucky to have him as my family physician. I've also seen two other doctors on staff (Dr. Trott and Dr. Russell, a podiatrist) and was equally impressed. So go there and make up your own mind before believing everything you read on Yelp. read more

Dr Matthias Dahlmanns at Seymour Medical Center is our 3rd and the best family doctor we ever had. My wife and I are both seniors and we do have senior medical issues. Dr Dahlmanns has been our family doctor the past 2 years and we are always very thankful to have Dr Dahlmanns look after us very professionally. As seniors, our medical issues demand strict medical care in the areas of medical knowledge, medical experience, drug and medicine therapy. Dr Dahlamnn has met every expectation of ours without any doubt. Behind his professional and serious personality Dr. Dahlmanns has excellent bed side manners and is always caring for our health issues. Thank you Dr. Dahlmanns. Yvon & Ron read more

I've been coming to this clinic 14 years for both my family physician and specialists . My family physician is where I find it difficult to plan my day. She never takes patients in on time . Today my appt was at 3 and she saw me at 4.15. Most of the time it is roughly about 45 minutes delay. If i show up 45 minutes later than the time of appointment , then they put me in the last in the list .So either way I can't win the time . This doctor is in station 3. I go to other stations for other doctors and my estimated wait time is 5-7 minutes. When I ask about this to the front desk station 3 , the lady said ask your doctor why she can't maintain time . When I see the doctor, I always find her rushing , I don't get to ask this cause she doesn't allow a word other than the problem I come for. Don't understand how she is so late yet patients can't say anything other than problem !!!! Or is it just with me !?! read more

Went to the walk-in clinic. Wait time was low, and when all doctors were occupied, the woman at the desk found someone free to see me. Doctor was nice and knowledgeable. (Dr. Rodd?) Parking is a pain around here though, even with car sharing (where you can use permit parking). read more

I was also surprised that they were accepting new patients. My first dr, Dr Barber I didn't really connect with, but was very quick to refer to specialists on request. I switched to another dr who I feel more comfortable. The clinic is good in a sense that if you can't get an appointment soon enough with your GP, they ask you if you want to see any other dr there, and your files are already there. Their office, however, seems a bit disorganized to me. They lose papers, and mixed up minor stuff, so you have to always follow up to make sure. Other than that, I will recommend it to anyone in the neighborhood : ) read more

Too busy, too disorganized. Go somewhere else if you can. They suck, the overbook you so even if you made an appointment, you still have to wait an hour on average to get in. No compassion for people having to wait at all, mistakes made by them every step of the way! In fact, this is the worst clinic I have ever had the misfortune to belong to. My GP is there so I should know - my GP's secretary, Sofia is extremely disorganized. Once she called me after a lab test (when she said she would only call me back if something is wrong). When I called back worried sick, she refused to provide the results on the phone, I had to go there IN PERSON, only to find out that everything is fine. On another occasion, she didn't provide a correct fax number to the X ray lab, so my report has gotten lost (was faxed to the wrong fax number), and have I not called both offices, it would have gotten completely lost. They didn't even apologize. They don't care if you have to wait and worry. Do you really want to go to a clinic that doesn't care about your emotional well-being? If you really care about your health/your children's health, don't go there. The GP is always rushing me, and never runs any actual tests unless I ask her. What kind of health care is this?? read more

The most awful people I've ever met. From the reception to the actual doctors.They really do not deserve a human job like this. Hope the clinic will shut down. read more

I am desperately trying to find a new GP for my grandmother who is currently the patient of a doctor whom I will not name because I don't think the problems are his fault, and I don't want the clinic to read this review and give him grief. He seems like a nice guy, but the clinic doesn't allow him to spend more than a few minutes with each patient, so I have to motor-mouth to try and tell him what her symptoms are as fast and concisely as possible - I don't ramble, this is high-speed bullet points. This means I have to already know exactly what all the relevant symptoms and potential diagnoses are, since he doesn't have time to ask any questions or attempt to actually do any meaningful diagnosis. I have literally Never gotten a diagnosis or medication proposal from him that I didn't explicitly provide, and those all came from information that I volunteered unprompted because he hadn't asked the relevant questions - and no, I don't just talk over him and jump in first, I've tried to just leave it to him but when I do that he basically flits in and out the door and we get dismissed without anyone finding out that this 97 year old woman is in blinding agony and running a fever. They're basically forcing him to be a human avatar of WebMD. The clinic itself is also criminally incompetent. It takes many, MANY phonecalls begging them to remember to send out the fax that they promised to send "right away" when we were in there. Booking appointments is a Kafkan nightmare, prescriptions get forgotten and not sent to pharmacies, everything is always constantly wildly behind schedule... And they will use any excuse to demand a full clinic visit, no matter how inane and no matter how hard it is on my grandmother (we were once told that they couldn't resend paperwork which They had failed to send when they were supposed to - not without her coming in for an appointment, even though I have power of attorney so she doesn't even sign anything), because they can bill it for more. They charge ridiculous fees for basic services (I've called the on-call after-hours doctor for many other clinics, no one else I've called charges money for that, let alone $125 for the service of connecting the call) and they constantly up-sell additional procedures no matter how irrelevant and how clear you've been that you don't want them. Tl;dr: This clinic is garbage. DON'T GO. read more

I came here 'cause I needed a prescription refill for my inhaler. Like most clinics they don't accept appointments unless you already have a specific doctor. This is fine. I was in the hood and just wanted to come here vs. the normal one that is in Burnaby. I don't like the clinics around here as there's a language barrier and possible discrimination. When you're already not feeling well this can just make things worse in the long run. I did get my prescription for my inhalers, however, the doctor seemed disinterested in answering a 1 minute question on dosage instructions. read more

I have been seeing Dr, Barber since 2011 and have nothing but great thing to say about him. He is one of the most caring GP's I have ever known, He is also the GP of 4 other friends who all share the same opinion about him. In Dr. Barber's absence, I went to walk in clinic and saw Dr, Ashleigh Stelzer-Chilton. The experience was more traumatizing that healing. I had been in excruciating neck pain for month, unable to sleep or use my right arm. I asked her for an MRI which takes a year. However, when I asked her to give me a note indicating it takes a year so I can go through my insurance. She accused me of being "OK". She later came out of her office in front of all patients and my boyfriend who had driven me. ( i could not drive due to heavy pain killers I had taken), screaming and telling me I had no right to ask for note and that I should wait for one year because there was nothing wrong with me! She had not even examined me. I was in tears! Having been in terrible pain for two years due to a car accident, I have learned to control the emotions related to pain at bay by my practice o meditation and now she accuses me of not being in pain because i was not in tears! Is that the kind of care to be expected from a GP? When sitting in her office, she told me I needed to be quick as there are others waiting. How about me who sat outside waiting for her for 2 1/2 hours!!!! She lacks compassion, she is judgmental and above all does not care about well being of others! I regret the visit! Monika read more

My daughter and I have been patients of Dr Candice Browne for over a year and it's been a great experience. We never wait more than 5 minutes to see her, the staff are very friendly, there is parking and pharmacy available on the premises. Dr. Browne is very knowledgeable, warm and kind. Overall this is a great place! read more

The staff here are really helpful and were friendly and able to book me a time to see a doctor on the same day. The doctor was knowledgeable and had a great bedside manner. This clinic usually has a low wait time and with the lab and the pharmacy right in the same building it doesn't get more convenient. read more

Very impressed with my new family doctor Dr. Mahdad Rodd, he is thorough, empathetic, has great people skills and genuinely cares about what you're dealing with. He really takes the time to understand you and come up with the best solution. Lucky to have found him at Seymour! read more

I have noted for over 20 years the deterioration in patient care at the clinic. Mainly thanks to managmeent improvements the system of family doctors (why even have this term) has gone to really mean make sure that as walk-in you try to see the same patient. To learn I have seen a doctor 10 times but only really ever saw them once is amazing! To hear that after so many years I do not in fact have a family doctor as I never used their service. Take service and client out of reference to patient care! This all reminds me of third-world systems run by bunch of administrators that suck funding out of the health care system. Seymour Health Centre that always I felt confident has great doctors if I should ever need this, is now a place that can illustrate ALL THAT IS WRONG with healthy system in BC. And that they have now expanded to a downtown location when they can hardly manage one is also amazing. All for the business! Shameful. It is also sad how hard it is to find a doctor and yet I am sure there is no real shortage of them. It is the system that sucks! And it goes from the head: Ministry of Health, to Administrators of hospitals and clinics. read more

For me, one of the most important factors when visiting a doctor is the amount of "care" they show (other than finding the cause of the problem, of course!). I am sorry to say that I did not find such a thing in the two visits that I had to this center. I saw two different doctors and both were very impatient. An an example, when I told the first doctor that I have couple of problems, she said: "sir, this is a walking clinic and I am not your family doctor. Tell me your most important problem". I told her that there were two symptoms that were related and it was only at that time that she was willing to listen. She again emphasized later that I should see a family doctor. The second doctor was no better and I think she spent no more than 2-3 minutes on my case. I have been in he walking clinics of UBC, Cambie and Burrard before and I should day the quality of care and treatment is far better in those places (especially UBC). I will never go back to this clinic. read more

Receptionist is worst. Her name is Vellary. That's what she told me. She is most unprofessional, don't know how to talk to suffering patients. When I called for some information, she started yelling and screaming saying "call back on Monday, I don't know". If she don't know anything, why she is answering phones and yelling and screaming in phone? It is extremely difficult to book appointment with doctor when such unprofessional, rude and arrogant receptionist work there. read more

I love Dr Cardoso, she's a great doctor who listens to you. However, now that she's on mat leave I'm stuck with this dreadful Kid Doctor Glasner who totally dismisses her patients. My mom came in to see Dr Glasner about her high blood pressure, she told Dr Glasner that she's been taking her friend's meds and they've been working fine for her, my mom even said that she felt nauseous, kept throwing up and had to go to the hospital until her friend gave her some of her meds. Dr Glasner DID NOT EVEN TAKE MY MOM'S BLOOD PRESSURE AND TOLD HER TO CONTINUE TAKING SOMEBODY ELSE'S MEDICATION. How can a doctor not take somebody's blood pressure and prescribe the same meds to her patient? This is malpractice at its best! For those who don't know, high blood pressure is also called THE SILENT KILLER. If my mom has a stroke because the doctor did not take her blood pressure and prescribed what she's supposed to be on, she will have a lawsuit coming her way! Dr Trott is a great and caring doctor, however, we are STUCK with Dr Glasner. Due to office politics, we are pretty much forced to look for another doctor or walk-ins or stay with a doctor who doesn't care about her patients. Se alguém souber de alguma outra medica brasileira, nos avise! A que está no lugar de Dr Cardoso é uma porcaria! read more

Called to make an appointment with my GP of 15 years. MOA said, 'No. She's on mat leave as of next week and is fully booked.' I just saw her the month previous - no word or hint toward a mat leave. Due to a medical condition I've been seeing her monthly for two years. I'm now without a doctor. A notification of her upcoming departure would've been the correct way to go! read more

The only thing saving this place from a 1 star rating is the nursing staff and one or two of the Dr's, the factors sucking it down to a two star are the front end staff being rude, ignorant and over ready to spout off medical center policy as a security blanket insulating themselves from actually caring about anyone on the patient side of the counter, many of the Drs simply don't care, many of the chairs have stains on them, you are handed a paper dixie cup to collect urine samples, worst of all they charge the maximum allowable by BC law for any extras you may need, medical evaluation forms for employment or special licenses, faxing docs, etc. read more

I see Dr Jacob Boxer at Seymour Health Center. He is very knowledgeable , caring and compassionate. He quickly addresses my concerns, discusses my treatment options in detail and refers me to a specialist when needed. Every time I see him I am surprised at how he exceeds my expectations by providing a level of care that makes me feel better as soon as I leave his clinic , even before taking the treatment !! The staff are very friendly and smiling too. I lived before in another province and have been here less than two years and the difference is amazing! Thank you Dr Boxer. read more