I got a Brazilian wax yesterday. It was my first time and Valerie did an amazing job. Super easy…read moreand not nearly as painful as I anticipated. The office is super clean and the other employees in the office were extremely kind as well. 10/10 will be back :)

First time visit with Valerie and I was extremely happy with both her table side manner and the…read moreresults. Highly recommend her!

I don't usually write reviews but had to make sure I shared my experience to hopefully prevent…read moresomeone from going through the same thing. I visited Sara Holmes at Illuminated Skincare for a microblading session, trusting her expertise after 15 years in the industry. Unfortunately, my experience was nothing short of a disaster, and I strongly advise anyone considering her services to proceed with extreme caution. Here are a few reasons why: 1. No Clarity:I showed Sara a reference photo for my microblading session, but she went beyond what I asked for. Without me asking, she used a tattoo gun to shade my eyebrows, leaving them too dark, too thin, and uneven. The result didn't resemble the photo at all, and I immediately knew something was wrong. 2. Dismissive Attitude During the Session:When I pointed out the issues at the end of the session, Sara denied there was a problem and insisted the brows looked good. She assured me that the brows would fade and any imperfections could be fixed during the "perfecting session." I trusted her, but the damage was already done. 3. Ignored Aftercare Requests:After the session, I messaged Sara to express my concerns, but she left me on read. I gave her the benefit of the doubt, hoping the brows would fade over time. They didn't. I reached out again months later, and again, no response. It wasn't until I found her email, almost a year later, that I finally got a reply. 4. False Apologies and Half-Hearted Corrections:When I finally reconnected with Sara, she admitted the brows were too dark, uneven, and thin and apologized. She offered to correct them for free, which I accepted. However, the correction process was painful, time-consuming, and drawn out: * I had to have three lightening sessions before we could even begin fixing the brows. * I was hesitant to proceed, fearing she'd mess up again and I'd have to start the lightening process all over. * The entire experience felt like a waste of time and money, not to mention the emotional toll of walking around with messed up eyebrows for nearly a year and scars after every session. 5. Inconsistent and Unclear Aftercare Instructions: Sara's aftercare instructions were inconsistent, even for the same procedure. For one session she said to keep them dry for at least 48 hrs, but another session she told me it was okay to wet my brows. This lack of clarity added unnecessary stress and confusion to the healing process. 6. Unprofessionalism and Lack of Communication:Before my appointment, I tried to ask questions via text to ensure I understood the process and my options. Sara became defensive and refused to discuss anything until my appointment. When I asked about the ink being carbon-free (since my brows had turned gray), she snapily responded that she would no longer be providing me with services. She even complained about the free corrections she offered, which felt incredibly unfair. 7. Hygiene and Professionalism Concerns:Sara's fingers always smelled strongly of cigarettes, even after washing. As a non-smoker, this was off-putting and raised questions about her hygiene practices. Additionally, she seemed disinterested and like she didn't want to be there, which made the entire experience uncomfortable. I was really hoping to work with Sara and have my brows corrected. I put my trust in her and highly regret it. Sara did help me get my eyebrows lighter but they still look gray and uneven. Sara's work was sloppy, unprofessional, and lacked basic communication skills. Despite her 15 years of experience, the results were subpar, and her attitude was dismissive and unaccommodating. If you're considering microblading, do your research thoroughly and ensure you choose an artist who listens to your concerns, respects your wishes, and communicates clearly. I do not recommend Sara to anyone, especially those who are more quiet or may struggle to advocate for themselves. Save yourself the stress, time, pain, embarrassment and money.

Illuminated Skincare has a very relaxing and welcoming enviornment. Great products and services. I…read morewill definitely be coming back.

Morgan is a true gem in the industry. She's not only professional, knowledgeable and personable,…read morebut having had body wax services by different people throughout the years, I can hands down say that her technique is also unmatched. Every time that I go in for a service, I know that I'm in good hands. Morgan's passion for her work shows in not only how she treats her clients, but also in how amazingly well she carries out each service. I always look forward to my appointments with her and can't recommend her highly enough. If you're thinking about getting a service done by her, do yourself a favor and book an appointment. The only thing that you will regret is not having found her sooner.

Morgan was so personable and did such a great job with the wax. She was able to squeeze me in on…read moreshort notice. So happy I found her. She's my new go to!

Went to go see Ashley for the first time today I'm a new mom and needed some desperate help with my…read moreskin. I came in stressed and tense and after leaving I felt like a new women. Since I'm still breastfeeding I can't get Botox but I no longer need it because my forehead lines have disappeared! I wish I would have taken a before and after picture because wow what a difference! If your considering going to Ashley just do it because botox and lasers are more expensive later on!! She is well worth the money!!!!!!

love love love Ashley!! Clean efficient (sanitary) and detail oriented. Yes there is a VERY STRICT…read moreNO-SHOW POLICY - I can empathize with this, the policy is shared with you upfront so there is no surprise here. I would have one too if I relied on my clients for my income.

Best facial I've had in a long time! Alaina was personable and knowledgeable, explaining each step,…read morewhile giving me tips for my skin, and still making it a luxurious experience! I especially loved the hot towels for my arms & hands and behind my neck Absolutely love my brows, too!

Time here is my every 6-8 week treat to myself! Alaina customizes each facial for my skin's needs…read moreat that specific time. Wanna get a wax? She has two different types of wax to ensure your results are perfect while being safe for your skin. Regardless of what service you're getting, you'll be treated to her calming touch - honestly the best I've experienced including those from estheticians at top notch SF & Napa spas. There's a full line of products so if you like how your skin feels you can bring the goodness home for maintenance until your next visit. Treat yourself to True Beauty! You're worth it!

Thank you, Nancy, for your outstanding customer service and professionalism. I always enjoy our…read moreconversations during my appointments. Your positive attitude, insight, and encouragement are truly motivating and make every visit a great experience. Thank you for consistently providing excellent service. I look forward to seeing you again soon

Literally just finished my Brazilian wax & oh my GOSH I absolutely ADORE Nancy!!! So so so happy…read morethat I found her! She's so sweet, so easy to feel comfortable around, so educated & you can tell she's passionate about her business / taking care of others. I literally LOVE her! As soon as I came into her studio, I felt so welcomed. When she was waxing, I actually barely felt a THING. I was so nervous because the lady who last did my Brazilian made it so so so painful but with nancy, I was like ohhh??? that's it??? Highly recommend her!!

I found a hidden gem! This place is beautiful, clean and very relaxing. I got a brow shape and tint…read moreand my brows have never looked better! Svetlana was so kind and professional. I highly recommend.

I never leave reviews, but the experience I had today was something review worthy. Had my hair done…read moreby Kate and I can say it was the best experience I ever had getting a haircut. She was amazing and attentive. She explained every step to me and recommended things I should do to keep my hair healthy . I look forward to coming back. Thank you Kate !

Updated Review - Ongoing Issue Unresolved After 9 Months…read more In December, I made an agreement with Laura regarding the money that was owed back to me for a product that was never received. She acknowledged the issue and agreed to repay in weekly installments. Unfortunately, those payments were inconsistent, and only a few were made. Recently, received a message stating that no further payments would be made unless I removed my original review. I find this behavior extremely unprofessional and manipulative, especially coming from someone in the beauty industry who is trusted by clients. We haven't heard from her in two months since the text message was sent. It is now over nine months since this incident occurred and has not been resolved. As of today, I am still owed money. I believe it is unacceptable for any stylist to use intimidation to silence honest feedback rather than making things right. Furthermore, I question why the salon owner continues to allow someone with such unethical practices to operate under their roof. I'm sharing this to help others make informed decisions. Clients deserve integrity and accountability--this experience has been deeply disappointing.