Shadows Apartments is a great community and place to live. Everyone is helpful and easy going. Customer service has always been quick and they care a lot about their tenants. Highly recommend! read more

Full disclosure: I lived in this property from 2013-2014. We lived here for about a year in 2013 and disliked it enough to move out as soon as our lease was up. At first glance the place looks tempting with its amenities and beautiful concept home but in reality this is not a great place to live in. While we lived there, the pools were either covered in fallen leaves and bugs or it was closed for maintenance most of the year. The gym has no ventilation and the equipment was very limited and old (no wonder I never saw anyone use it!). We got a storage unit in which we stored our suitcases and few extra things, when we went back to the storage unit we found the lock broken on the ground and everything had been stolen. I even told the building manager and all I got was a "thanks for informing us, we'll keep a note it happened". The things I did like about the place was the hot tub/ jacuzzi, car park has a hose and vacuum for cleaning your car - the only amenity we used over and over again. Another thing I disliked was that the pathways are also dimly lit at night which can be a pain if you are trying to refill your laundry card, I got lost a couple of times. The laundry rooms had a good number of machines which is great if you want to do a couple of loads of laundry at the same time. Parking was not a hassle, each apartment comes with one covered carport but there is also uncovered parking for additional cars/ guests. When our lease ended we were given the option to renew and pay an additional $100/ month. In 2013 we were already paying $2700 for a 2 bed and 1 bath and didn't think the place was worth paying any more for. I recently heard that the rent has shot up to over $4k for 2bd/2ba. We made sure our apartment was cleaned well but of course we barely got any of our deposit back, this seems to be pretty common in any apartment complex in the valley. read more

I have loved living in this complex. The grounds and amenities are fantastic (the saunas, pools, and hot tub particularly). All of the beautiful plants and trees contribute to an overall serene atmosphere and the neighborhood just behind is also very calm (great for jogs if you prefer them to the onsite gym). The location is great- a 15min walk to downtown Castro, easy bike ride to Google Campus (main and the quad), close to 101, and never any issues finding parking. The management is very responsive and helpful. Every time I have submitted a ticket, there has been a repair person there to fix the issue within a day. read more

The shadows is a great location due to being so close to the 101 and public transportation as well as being right next to downtown and walking distance from Safeway. The outdoor environment makes the living very cozy and doesn't feel industrial at all in comparison to the other apartment complexes in the area. Great sauna and pool area . The events they hold are well organized and informative like the wine event that was held the other night. read more

PROS: Beautiful grounds, very private, 2 pools, nice onsite managers. CONS: no pets, rent increases each year even in a recession, they don't inform you that you can get upgrades (new apts were given granite countertops, new doors, etc. and we got nothin! We were told we could have requested this...but it was too late, we were moving into a house by then) Also, BE METICULOUS WHEN DOING MOVE-IN WALK THRU!! They will screw you in the end. TAKE PICTURES!! read more

I have lived in the Shadows for a month. It has been a good experience with great environment and amenities. It is near 101 so very convenient. read more

Where is the security ? We pay a lot to leave here. Part of the service is security or emergency. I forgot my car keys along with my apartment key inside the laundry room. I came back 11 and something pm and someone locked the room as they have as rule. But this time was an important thing of a mistake that anyone can do. Having to catch a flight in few hours with out a car or being able to get into my apartment. I call the after hours number to ask for help as in my contract says and they said I'm sorry but we don't help on keys situation. I ask for the number of the security person and they didn't wanted to give it to me. I'm a good tenant, I keep the apartment in excellent Conditions, pay on time. And good neighbor. It's unbelievable they don't care at all and they did not give information about the security guy. They had an attitude I was desperate and went to see the manager and she was so so rude and told me to leave and that I was being ridiculous. Let's not forget we pay for a service they aren't do in us a favor to leave here right? We pay a lot as I mentioned before and they don't care. The garbage smells too bad always they don't recycle the garbage is also always falling apart and can. door lock on my apartment doesn't work well. My stove it's like 20 year old my patio door falls apart same as the closets ones. In very disappointed but I got worst when I just found out that they don't even have security and the lady from the after hours call hangs off the telephone on me when I'm begging for help. The worst I can't wait to get out of here Guys if we don't put a stop on these landlords or apartment complex will keep rising their prices and taking advantage of us. read more

Shadows Apartments - Apartments Near Me - Mountain View, California

I am a current resident and love this place. The grounds are well maintained and the amenities are awesome; a couple of pools, spa's, playgrounds, volley ball court, ect. I overall work remotely, and love that there are a ton of shopping centers close by. The management staff is very responsive; Teresa in the office is super sweet, and Dan their maintenance person always gets the job done. read more

I've lived here for more than five years and it's a nice quiet place to live that's close to Google while still being walkable to Caltrain, the grocery store, and downtown Mountain View. The amenities are actually pretty nice: there's a solid little fitness center, coworking space, and pools (with a hot tub that I'm in all the time... perfect in the winter). The staff's pretty friendly and available via email. read more

The Shadows Apartments are amazing! They are clean, quiet, and centrally located. I love that I can walk to Castro Street, Caltrain, and Safeway. It's also easy walking distance to Shoreline and Google. In addition to the awesome location, The Shadows has an amazing staff. Jennifer and Kathleen go above and beyond to keep residents happy. Emails are responded to promptly, and they host awesome resident events, like wine tasting! They invited the top wine buyer from K&L Wine Merchants to come in and lead a tasting- it was a fun chance to try new wines (and free!) and a great way to meet our neighbors. This place continues to set and maintain a high standard of living- highly recommended! read more

I lived at the Shadows for 6 months and chose not to extend my lease. A few key points. - The apartments are nice and comfortable, but overpriced compared to what I've see elsewhere - The staff are all lovely and helpful and make it easy to live on a big complex - I would not recommend other people to move here because of Acco Management Acco was described accurately by a commenter in another review "I had the misfortune of applying for an apartment owned by this gang of criminally unethical businesspeople". We lost our entire security deposit plus an additional $400 because of "damage" to the apartment. Now neither me nor my roommate put any wear. We never had guests. We hung up no pictures, we barely used the kitchen. I didn't believe it when I read it from other people but Acco will suck every last dollar they can. And my wear and tear was minimal -- MOST people would leave more of an imprint on theirs than we did. By the way, that "damage" was due things like subtle marks that we could have washed off off the wall, not scratches or anything like that. 9 hours of painting, huh? The experience with Acco left such a horrible taste in my mouth, that I would never consider renting there again. read more

I lived here for one year and wouldn't recommend this place to anyone. Since moving out, I now live in a new luxury complex with underground parking, elevators, garbage disposal services, and secure (locked) facilities - for $400/month less. The Shadows prices for what you end up getting is why my rating is so low. To be fair, it isn't a nightmare and is much better than other places in the area. However, at over $3000/month, everyone deserves much more. I'll start with the positives: - professional and helpful staff/management eager and engaged to solve issues - great location for anyone needing to be close to Google and US-101. It's a bit of a walk, but Caltrain and downtown MV are walkable - calm and peaceful grounds, neighbours keep to themselves and never seems overcrowded - nice pool and saunas are nice to have too Unfortunately those don't compensate for why I couldn't wait to leave. I came here because of the great reviews, and can't understand who wrote them and how they didn't hear every single sound from other units or the street. My biggest issue was the cheap and old quality of the units. Walls are like paper, I heard my neighbor coughing every night on one side of my bedroom wall, and on the other, every time my neighbours used the sink or shower, the water pipes made such a loud noise it felt like it was happening in my room. This was right behind my bed. Maybe not all units are like mine, but the pipes must have been right behind my bedroom. Even more disturbing was the constant banging of bathroom drawers from people after 11pm and before 7am. I told the management team about this many times and to their credit they tried but this never changed. My unit was off Middlefield, so while the nearby gas stations are convenient, I could hear the carwash at all hours of the night, especially in the summer with my windows open. Several small issues during move-in: the showerheads are so low, I'm barely 6 feet tall and how to crouch under it. When I asked the property, they refused to replace mine for liability reasons so I had to get a shower head extension at Home Depot. The dishwasher was dirty but this was taken care of relatively quickly. Be aware the property is completely open to the public - while there are privacy/no trespassing signs, anyone walking on Shoreline or Middlefield can easily walk through the property at all times. Glad I'm now in a secure building with cameras and locks. Not that it's needed in Mountain View but it amazes me how $3000+ in rent doesn't get you locked facilities. Also, while being in nature is nice, there are small bugs and spiders - about once a week I'd get caught in a spiderweb walking from my unit to my car. This is normal for 'outdoor' properties. After move-out my entire deposit was kept, plus $100 extra. Some of this was a remaining bill for utilities, but I was still surprised as I left the unit in very good shape. I paid a total of $1200 for water and trash utilities during my 1-year stay: $100/month. This does not include electricity, tv/wifi, so keep that in mind when you're calculating your total rent costs. Living alone, my total costs easily added up to $3500 per month. read more

Leasing office and maintenance were very helpful following my last review. Shows that they do care about tenants and making things right.

We lived there for 1 year and 6 months and we had a good experience. The staff is very friendly and take good care of the building. It's a safe and quiet neighborhood and the complex is at walking distance from Safeway and a couple of parks. read more

I moved in four months ago and the experience has been very good so far! The front office is super responsive and maintenance requests are almost always handled first thing in the morning. The maintenance guy Dan is superb, our kitchen sink is clogged and he came and fixed it in no time today. Indira from the front office is amazing too, really fast in responding to email! Really like this place! read more

Great experience so far, lease isn't up so my review is on the past 8 months of living at The Shadows! We are lucky to have found this place: Quick process when it came to getting the apartment Very quiet...at times it feels like your the only one living there. Wonderful office personnel & managers! Always willing to help with repairs and it DOES get done quickly. Great line of communication. Grounds are impeccably clean. Area feels safe to live in. Great location. Neighbors are quiet and friendly Great amenities, READ ONLINE FOR ALL THAT'S OFFERED! Don't really have anything bad to say. Yes, rent prices are high but that's everywhere. I highly recommend taking a tour at THE SHADOWS!!!!!!! Thank you for reading this :) read more

Love our apartment! Moving across the country, after only viewing pictures online and sending my husband to scout out these apts, I was so pleasantly surprised! We've enjoyed our first floor, enclosed and private patio. Being in a corner unit, and having beautifully maintained grounds, our apt is very private. We are close enough to walk downtown, to the grocery store, dry cleaners, post office, etc. We've enjoyed the pool this summer and all the updates in the apt. Kitchen has all new appliances and nice counter tops, as does bathroom with washer/dryer. Management has been very helpful and Maintenence is timely. Very pleased! read more

I live in this apartment for a season and it is really great to have good amenities and good property managers. The neighborhood is lovely and quiet and safe. If you work or study in mountain view, I highly recommend to rent here. - Al read more

I lived here one year and loved it! They take very good care of the place. Good all around place with every amenity you could ask for...hot tub, pool, sauna, billiards room, gym, etc. Everything is clean. I would highly recommend it. read more

I've been a resident at the Shadows for a few tears and have been very happy. The front office has been very helpful. The grounds upkeep is great. And requested repairs have always been completed in a timely fashion. read more

Avoid this place! The following are my real experiences with Shadows (I lived here from July 2010-July 2011) - When I paid the application fee, I was told that after background check is passed, I would receive the lease by email and I could sign online. However, the next day after signed online, I got a phone call from management, saying it didn't work, I have to go to the management to sign again otherwise I would not get the unit. There was no apology at all, just commanding. - When we decided to move out, the manager Kathleen pushed us to pay the apartment for cleaning fee, because however we clean it, they are almost always going to hire a cleaning company, and I will still need to pay full cleaning fee, even I cleaned 99% of the places. (we were told over the past 5 years, only 3 people passed the cleaning check) - There was no storage room given when we moved in (although the lease says we have one). Then one day the management found we have some stuff in patio, and suddenly offered us a storage room and asking us to put our stuff in that. We did. And when we moved out, the stuff in storage room was full of nests, some only half left after nest biting. and we threw everything away. - They claimed that it took them 6 hours of painting my wall and charged me nearly $200 for this, which sounds unreasonable to me as there was only a few stains on the wall. I asked them to provide a receipt for this and they replied that they are not able to. - I once referred a friend for this place. My friend almost decided and mentioned my name, for the referral bonus. Surprisingly, the management told him there is no one named my name living here. - they keep raising the rent. When we rent our 1Br unit on July 2010, the price was $1595 on craigslist. But after one year, now it is something around $2195. - The repairing guy is nice. read more

I LOVE the Shadows. Jennifer and everyone on their staff is AWSOME. They never miss a beat. I couldn't be happier. I especially love the volleyball pit & It couldn't be in a better location with gas stations, Safeway and hwy 101 just a block away. read more

I have spent lots of time at the Shadows for the past 4 years and officially moved in a few months ago. The Shadows is a great apartment complex for many reasons 1.They are responsive to work orders large and small. Whether it's a hole in the screen or jammed lock, they take care of it efficiently. 2.The grounds are beautiful. I've seen a lot of shabby apartment complexes, and this is not one of them 3.It has a great location: the Safeway, downtown mountain view and caltrain station are all in walking distance 4.Parking is easy which makes it easy to have visitors 5.The layout is spacious within the apartment 6.The management has been friendly and accommodating I am pleased with my experience! read more

Within the last year my experience with management changed from very good to not being able to recommend the place at all. Over the first 5 years this was a kid friendly place. Within the last year it changed. Management complains now about chalk drawings at the playground. There is trash everywhere on the grounds (bottles, trash, broken glass, spilled groceries etc.). Management pretends to never have heard about it, although they live on site and must walk by the same trash as I do. One time there was dark smoke coming out of one unit. No one answered the door. The staff member I approached was on his way to lunch and said he would take care of it after the break (that was 1 hour later). All other staff members were already on their break. Because I did not want the place to burn down I tried everything to reach the neighbors and as I was just about to call 911 the neighbors opened the door. I talked with management about the way their staff handled the situation and that I did not feel safe. Their response was that there was never any danger for me or my family. I wonder how they knew when everyone was on their break and no one was there, besides me? A couple of times my parking spot was taken by someone else. I complained after the 3rd time and the answer was to call towing. As it was always a different car that would not have helped and my suggestion to send a reminder to all tenants that all covered spots are not for visitors was not taken into consideration. The BBQ area is always a bit dirty. The tables are covered in spills. I let management know about it. It was cleaner for a couple of weeks but then back to the way it was before. So in a nutshell, if you consider moving here: - you better have no children. - prepare yourself to send weekly reminders to management regarding trash and cleaning, they will not have an eye on it until you tell them. Even when they live in the complex. - be prepared that neither management nor staff feels responsible for the place unless they are told to do so even in case of a fire. read more

Just moved in, very friendly staff loved our apartment so much we are leasing our apartment. Close to everything, great amenities. Very happy here read more

I adore this place - its close to everything. Castro is a hop, skip and slide away, Safeway around the corner, close to Google, close to the movies, divine little sushi joint a block away. The lack of air conditioning is really the big drawback - in the summer apartment can get uncomfortably warm. Personally I found a fan, regular dips in the pool and thinking cool thoughts (maybe aided by an ice cold mojito) sufficient to get through the heat. The second floor apartments are quiet (even street side), have nice little fireplaces and the management truly are the friendliest and most helpful people. I'm happy I moved here. read more

I have lived in the Shadows Apartments for over a year. It has been a great experience. It is quiet, clean and very well maintained. Whenever, I need something done Dan, the maintenance guy, always gets it done quickly. read more

This place is great! My boyfriend and I moved in here at the beginning of the year, and we love it! We looked at many apartments in the area but ended up choosing the shadows for the great location, quietness, and cleanliness of the facilities. We live in a 1br apartment that was recently remodeled. It is very spacious, clean, and cozy! I especially like the fireplace and balcony. I never thought the balcony would have been such a fun addition! It has inspired me to start a little patio garden. Maintenance and the leasing staff are very nice and responsive. I especially like Jennifer! She is so nice! I would recommend anyone to live here if they are looking to move to mountain view! You won't regret it! read more

Management doesn't care when you move if you need a reference from current or previous landlord. They do not respond to queries at all.

Lovely grounds with some very old redwoods and weeping birches, which give you a great sense of calm when you come home in the evening. Plenty of wildlife, like hummingbirds and squirrels nearby. Apartments are nice, newly renovated with good amenities. The staff are very helpful and responsive to any queries or issues. Rent is a little high, but it is everywhere in the surrounding area. read more

Nice and polite on-site complex managers, but horrible parent company. I've heard from other tenants and experienced myself just how much they deduct from your security deposit. They took almost 100% of my deposit charging rates like $75 to replace a cheap window blind that was slightly bent. My friend recently moved out of the same apartment complex and they charged him $1700 (more than the deposit). He had to call in and contest it for them to modify the amount. read more

I would strongly discourage anyone considering the Shadows as a potential residence. I was originally attracted to the price and location of the place. The units are fine apartment units, nothing terrible or spectacular. The location is excellent. However, the management is terrible and will attempt to take as much of your money as possible. Don't move there to save $$$. During the one year I was unfortunate enough to live there, the laundry machines and dryers did not work for a month straight, which was extremely frustrating. Management did not take care of issues in general in a timely manner. We had heard that this place never gives your security deposit back prior to moving into the place. We were however surprised to receive a bill for over $1000 dollars to replace the carpet in the unit. This seemed odd to us since we had never worn our shoes in the unit and any carpet wear was simply just normal wear and tear. Do yourself a favor- live somewhere else where they take care of their residents don't try to stick their hand in your pocket on the way out the door. read more

If you think you're getting your deposit back - you're not. They really do cheat you out on it. We even paid for professional cleaning yet only received 1/3 of our deposit back. You've been warned! read more

It is a good place to live. Great locations, very convinient to Safeway and other resturants; close to downtown. Staff are nice and friendly. read more

Great location (near Google, one block away from Safeway, and fifteen minute walk to restaurants on Castro Street)! Staff is very friendly and helpful. We also appreciate that the neighborhood is quiet and our neighbors are friendly! read more

Great place to live. Quiet. It is close to downtown MTV and other areas. Maintenance is timely and we're satisfied!

Pros: Quiet grounds, clean and fully functional laundry/gym/pool, friendly staff, abundant parking for second cars and guests, recycling bins, nice landscaping, granite countertops Cons: poor ventilation in the bathroom and old windows (bedroom and sliding doors) lead to an unavoidable mold issue, they do patchwork instead of fixing the root cause, they have attempted to enter my apartment unannounced without knocking (it it wasn't for the safety latch, unexpected repairmen would have come in while I slept), they charge way too much for rent for an older outdated apartment, and they charged me illegal fees from my deposit after moving out. read more

Been here for a yr.Love the location..Service is good and responsive.I am pretty satisfied with the community.

Value is often overused, and subjective term. However, as a resident of The Shadows Apartments, and long-time member of the Mountain View community, I can say The Shadows Apartments offer superior VALUE to those fortunate enough to call it home. Location, amenities, on-premise services, support, and space are all factors upon which most renters have to compromise in today's rental market - especially in Silicon Valley. However, as a tenant of nearly 2 years, I found outstanding support from the front office staff, a respectful community of residents, and an equally supportive property management administration team. I rented a one bedroom, 1 bath unit, which offered a spacious kitchen and upgraded amenities, as well as a large patio. It wasn't long before I noticed other members of the our community taking advantage of their patios for outdoor dining, or one of the other spacious outdoor areas to host their guests. The layout for the complex is designed to create convenient paths to parking, and integrate residents with the other aspects of Mountain View's community resources. I often walked to the grocery store, located right around the corner, or to Mountain View's amazing farmer's market, hosted on Sunday's downtown. Circumstances forced me to leave long before I wanted, but even in departing I was given the same measure of support, and respect as every other member of our apartment community. I could go on and on listing the myriad of services, and resources within a 5 minute walk of anywhere on the property, but if you're truly looking for a place to call home...it's best you visit for yourself. The Shadows apartments are, in my opinion, not only the best VALUE, but the premier choice for renters. It's no surprise The Shadows is an Acco Management Company property. read more

I have stayed here for a while and the apartment feels safe and quiet. Whatever i wanted i can find it here. It's been great.