Outstanding service! Our pups come back full of energy! It's nice to have a place we can feel…read morecomfortable leaving our fury family members!

I've been using the pampered pet for 18 years with one dog or another. Currently, I have an 11…read morepound Maltese. They have always taken excellent care of my dogs. I love it that you can have your dog bathed before you pick them up. Of course your dog is always happy to see you at pickup time but my dogs have always trotted right in, no problems whatsoever. Happy to be there. I wouldn't board any where else in Birmingham. If the pampered pet can't keep them, I don't go.

I've gotten my dog groomed here for 3 years. As a pretty consistent customer, I've worked with…read moreEmily and Eli when they had to reschedule me last minute or cancel. I was unable to make a rescheduled (by them) appointment and called but no answer. I took my dog there for a new appointment and was told that the price would be the same as usual ($90). After 3 1/2 hours of my dog being there, (no bath no grooming) they tell me over the phone that I have to pay $120 before they start or " just come get your dog". Of 3 years of my dog getting groomed, I've never had to pay beforehand. When I get there, I try to clear confusion but I get over talked by the groomer. When I ask to get my dog and leave, he tells me that it'll be fine if I just pay upfront. I demanded my dog and we left.

Our pups seem to love going to Emily and Eli. They are patient and always perform an excellent job…read moreon our pups!!!

my pup stayed about a month & the daily pics put me at ease. i could see he was having a great…read moretime! i will definitely bring him back!

Thank you for another safe stay for our doggies over the 4th of July. I appreciate that you always…read moretake care to ensure they don't hear the scary fireworks. Your consistency, cleanliness and caring atmosphere does not go unnoticed. Thank you again to all the staff!

As you can see, I'm fairly inactive with reviews. HOWEVER...this review must be shared…read more We evacuated for what we thought would be a 2-3 day "evacucation" from hurricane Ida. Our oldest son lives in Birmingham so we packed up a couple of carry-on suitcases and our two doggies and took the 5 hr drive from St Charles parish to Birmingham, AL. Our son is very allergic to the dogs---especially our 70+ lb "Buddy", who sheds enough to make a new Pomeranian every single day! There was no way Buddy was going to be able to stay at his place, so I googled kennels in the area and came across this godsend, Oak View Animal Hospital. "Godsend? Really?!?" You may ask; and I tell you wholeheartedly , "YES!!!". 1. They are open on Saturday. Okay, many places are, but not all. We were very happy that they were able to accommodate our Buddy at such short notice (the morning of)! 2. They brought him current on his shots. One of the stressors was that Buddy was not up to date with shots---a big "no-no" if you want to board/groom your dog. OVAH said no problem--we'll take care of that! 3. The staff was great. From the initial phone call (I believe it was Sydney), to the drop off (Sidney and Brandi); to the calls checking up on him (I believe it was Brandi both times), to the pick up (Brandi again!)---they were so, so, so very reassuring, tender and professional to Buddy AND us, that we know you will not be disappointed using their services. 4. The medical care. Working as diligently and professionally behind the scenes was Dr Robinson, who not only gave Buddy his shots, but also performed a full on exam and gave Buddy a clean bill of health...a "1" on the healthy pet scale!! 5. Good byes. When we called to let OVAH know that we were coming to pick up Buddy the next day, they joked that he did so well and he may not even want to leave. We chuckled about it, but don't you know that it took about 3-5 min for Brandy to bring him out. I didn't ask, but I imagine she was probably giving him one last hug because you could definitely tell it's not just a slogan to them: they really do care for your pets as they do their own! 6. The finale. The proverbial cherry on top was when Brandi took our payment. She told me Dr Robinson had heard of our situation and she wanted to help us in our time of need by generously discounting our total bill. She obviously didn't do this to boast or to cultivate our future business (we live two states away!). She did this is because she is obviously a compassionate human being who, without hesitation, took action to help a fellow---no asking whether we made $1M or $1k per year---just shear goodwill on her part. We were so impressed with the total experience we received at OVAH, that we just had to share our experience to help put YOUR mind at ease when deciding for your pet's care anytime you're in the Birmingham area. Thank you, OVAH!!! PS. On the "small world" scene---while walking our small dog on our son's street, I got to chatting with one of the neighbors, whose 19-yr old dog has been cared for by OVAH---she had nothing but praises to say about them!

Our pup would have died in their care. Unfit for complex cases. Inexperienced staff, evaluations…read moredone outside patient preview & unprofessional practices. Diagnosed with "anxiety" & judgement was actually meningitis. Thankfully we listened to intuition & returned to competent home vet.

I am so pleased with the service here! He made my fur baby so at ease. I totally recommend coming…read morehere.

Excellent service! My Bichon was the whitest that he has ever been. The owner was very personable…read moreand very accommodating. He actually listened to my request and delivered.

Update: this issue still remains unresolved. Still waiting on a call back from the owner after…read moreweeks of playing phone tag. I'm sure there are kind people who work here, but we are very dissatisfied with our experience. We trusted this facility to properly monitor and care for our Australian Shepherd while we were away, paying around $50 per night plus tip. When we picked him up yesterday, we were told he had a hotspot and had been favoring one leg. At pickup, his foot was very red, but there was no visible blood. By the time we got him home, his foot was noticeably bleeding and the condition was worse than we were led to believe. This was not something that happened overnight and should have been attended to. Today we took him to the vet, where we learned that infection had already set in. The visit cost us an additional $150, and he is currently unable to put weight on his foot and will need at least a week to recover. We attempted to contact the facility through both the website and email and have yet to receive any response. While we understand mistakes can happen, this situation is not acceptable. I would encourage anyone looking for attentive care and communication to look elsewhere.

My oldest dog has been going for boarding off and on for 12 years. I love that they all know who he…read moreis - even new staff! Same for my newest dog who has gone to day care once every week or two for about 5-6 months. They all know him too, partly because he's so energetic, and he plays endlessly! He has been in puppy training and they have helped me reinforce good habits and giving him time outs so he can decompress from all of the doggy stimulation. I wanted to leave this review because I believe their score on Yelp should be much higher! My youngest is a Husky mix and my oldest is a pug.

i've never been treated so rudely by a business owner Angela was the regular groomer because her…read moreschedule got busy she hired additional workers & passed my puppy onto an inexperienced groomer who nicked my dog, they kept my dog at their facility eight hours while he bled, when I questioned why he wasn't ready to be picked up they just said they were busy and ran behind while he sat in a cage and bled all day. I was going to give Angela a second chance and scheduled an appointment today when I showed up she would not turn her back to have a conversation with me finally she stated rudely I wasn't on her book.When I I showed her the appointment card she rudely replied she wanted me to go somewhere else. This person does not know how to handle being truthful to her clients. I feel relieved to move on and feel safer leaving my pet. at my veterinarian clinic I use they treated my dog and me with respect and took the time To care for my puppy while I left him in their hands. A big amount of trust is involved trusting Our babies for care . Angela is undeserving of that trust.

My dog is 6 years old, have received many grooming sessions previously but the one he got today was…read morethe worst ever!! He is a labradoodle and instead of shaping him as a doodle they pretty much shaved him down. I paid $180 for this disaster. I won't be back and will make sure that all my friends are aware of the job they do.

These guys are the best of the best! Everyone is greeted when they first walk in the door and I…read morehave always felt like my pets are welcome and a part of their family. They take phenomenal care of my Golden Retriever. They are very knowledgeable and are respectful of your time and work schedule. They also offer Doggie Day Care as well as boarding options. They have always been accommodating, even for last minute boarding requests. They have reasonable rates and offer grooming on day of pick up. If you have any needs for your pets these are the guys to turn to......From the west coast to Alabama (speaking from experience) hands down the best I have experienced! You won't have any regrets turning to them for your needs.

They just tried to give my dog some other dogs medication. I got a message that all my dogs blood…read morework, etc., came back good and then they email me about medication for ALT (I asked what ALT was and received no answer). They cleaned my dogs teeth February of this year and then told me six months later his teeth are really bad and need to be cleaned. They didn't do a good job the first time they cleaned them so I had to pay to have them cleaned again.