Date of visit: September 11, 2025…read more I brought my friend here for a colonoscopy and while I wasn't the patient, it was an overall good experience for me as his transport and emergency contact. The staff were communicative and friendly, letting me know when he was ready and sharing updates along the way when he took extra time to come out of the twilight sleep. The office is a bit hard to find, tucked back in an office park where all of the buildings look the same and we found the patient pick up parking a lot easier than the drop off parking! The area for pick up can be a bit tight, so be mindful that you aren't blocking anyone's parking spot while you're waiting for your patient. The waiting room area seemed a bit tired and ready for a refresh, but otherwise it was a positive experience for me--which is probably easier to say since they weren't sticking anything inside me! Pro tip: Head down the street to Pepper Park Coffee while you wait!

I just had a procedure done by Dr. Gordon in the Lake Barrington office, and all went very well!…read moreShe is efficient and answers every question in details and easy to understand. She is a professional yet very kind and comforting, and so was her entire team! The entire experience from the minute I called for an appointment until I walked out of the building, after the procedure, was well monitored and tracked, I was very impressed and would give them a 10/10!

Run...don't walk away from this group. Set up an appointment for results and never called, have…read moreleft five messages and no return calls. Also have a billing code issue and was spoke very rudely to on the phone. If I could give zero starts, I would.

Update: they are still billing me for a check that was cashed months ago. Called the office & there…read morewas no apology. Original rating also 1 star, would like to give zero.

Dr. James A. Krcik is a coward. I saw him 3 times and each time he had to idea who I was. He lost…read moremy paperwork, when it was located I asked for it back to take it somewhere else, lost it again, once found he had signed and initialed it (saying it was received and reviewed) but yet he had no idea why I was there. I called and emailed a request for him to call me about my lost results. Dr. Krcik refused to call me as a patient under his direct care. When I emailed him in the livewell app, I got a respond from his staff saying "He will never call you". When I contacted the CEO to complain I was just treated like a criminal and later Dr. Krcik recommended me to another doctor, just to get me out of his hair. He falsified his appointment notes to make it seem he was more helpful than he was. Dr. Krcik wasted my time, money and allowed my prolonged pain for over 6 months. His facility in South Elgin is disorganized, the staff are self righteous and Dr. Krcik only cares about himself.

Wry great staff who work reception, and dr. Shen is a great doctor. Lately I've had issues with my…read moreinsurance and been having money problems and her and the nurses have helped me over the phone as much as possible while I have to wait for my insurance to kick in. I appreciate how much they are about their patients. Very thankful!

What a wonderful GI doctor! He was caring and thorough! He explained what I could expect for my…read morefirst colonoscopy (which let's face it no one is looking forward to). After my procedure was complete he personally came in to explain what he found to my husband and I. I will never go to another GI he is truly one of the most caring doctors I have ever had!

I thought he was the most uncompassionate Dr. I've ever had. Arrogant and dismissive. Will not go…read moreback

Dr. Alrashid, I don't know where to begin…read more... You were so kind to accept a patient you've never met on a Monday morning and squeeze me in to your packed schedule for an upper GI. When you didn't find the cause of my bleeding, you kept me the entire day at your center to continue evaluating me until you found the diagnosis. You then made the proper references to other specialists and saved me. You were so gracious to follow up not just that night but the next day. You are truly a man of great honor, skill, talent and integrity. I will never forget what you did for me! I don't even know how to begin to thank you!

I've been going to Dr Alrashid for 8 years and he and the team have always provide first class…read moreprofessional caring services from the initial visits through the procedure and after care. Provide great communication and open to questions all done with friendly service mined approach. The Dr and team are now practicing from their new state of the art facility in Libertyville. Same great caring team just in a location. I highly recommend Dr Alrashid!

Within the last year, service in the Primary Care unit has improved substantially. Hoping this…read moretrend continues!

Terrible. Made an appointment for my parent and myself only to be notified minutes later that the…read moredoctor wasn't taking any new patients. Also the person calling was rude. If the doctor isn't taking any new patients, why is it possible to schedule appointments with him as a new patient on the website? No answer. Complete utter waste of time. Sorry, you only get to make a first impression once. There are no do-overs. It's why it's called a FIRST impression.

I have had SO many problems with my teeth over the years…read more I've seen many dentists due to insurance plans changing, moving, etc. But I will ALWAYS come back to Dr. Kane and Shanley. They offer great service, and have the most poliet staff I have ever seen in any kind of doctor's office! On my last visit I decided to come to see them even though I live over 45 minutes away now. TOTALLY worth it. They don't over charge, and they do great work! I never leave feeling a lot of pain or have to go back to get something re-done. I've had so much bad luck at other places, I don't want to risk it ever again!

I've been a pt of hers for many years. I had stomach problems and she did a colonoscopy and didn't…read morefind anything. I kept having problems and she wouldn't return my calls to do more tests which my pcp had ordered. I then went to a different gi doctor a couple months later and they found 7 pollups and a stomach ulcer. Pollups don't just grow in a month or two. She saw it and did nothing about it. She put my life at danger by not removing it and will never go to her again.

It's been a month since my husband had a scope performed by this doctor. His PCP cannot find any…read morereport for the procedure and we have called on multiple occasions to see if we can have report sent and we're initially told at weeks 1 and 2 that it has not been completed and weeks 3 and 4 that they will call back but have never received a call. As a healthcare provider myself, I have never written a yelp review of another doctor but I have never never seen this level of disorganization or unprofessionalism.

Dr Misawa is an excellent doctor. She has spent much time with me to explain a procedure I was…read morehaving. She is very patient and has an excellent bed side manner. I would highly recommend her. Jean L