1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

I have seen Dr. Eskoz, at both offices! I have had consultations and procedures done by Dr. Eskoz…read moreand the staff! I have been very impressed by the time he takes to talk and explain procedures to your comfort zone! Dr. Eskoz is a specialist and works on procedures your dentist sends you to have done! They work together to accomplish root canals, implants, etc.! I had an emergency and I had no dentists due to insurance change, and the Dentist I had known was out of town! The Emergency Center I tried was using up all my insurance plus expecting me to charge lots of work...when ALL I wanted was 1 tooth out of pain! I didn't feel comfortable with the work this Center was proposing and had started! Because I Trust Dr. Eskoz, I visited his office in Lake in the Hills,which had a Great time slot open.... to seek his HELP and advice regarding my situation! Dr. Eskoz ... was very thorough and helpful by carefully checking the tooth in pain, and the work that was started by this Emergency Center...! The consultation he gave me I found priceless! I made my own decision and took the course that solved the issue! Thank you Dr. Eskoz for taking the time to care! Thank you also to the office staff for fitting me into a schedule so quickly...knowing I was in pain! You Folks are great! Sincerely Mrs. Criswell

I do not recommend this dentist or his staff. I went to my own dentist with pain and he referred me…read moreto Dr. Eskoz. My dentist called his office while I was yet in the chair. I heard the entire conversation. Included in that conversation he told the receptionist to hold the 3:45 appointment open for me and he told her that I would call her as well. As soon as I left my dentist's office I called Dr. Eskoz. All I got was an answering machine. I left a message saying who I was and I was confirming that I wanted the3:45 appointment and I left my phone # for them to contact me. At 3:45 I arrive at Dr. Eskoz office and went to speak to the receptionist and explained who I was and that My dentist had asked that they hold the 3:45 appointment for me. She said, "no he didn't" She may not have realized it but I heard him say that. She then told me, (in a rather snotty manner) that Dr. Eskoz was not in this office today and that I would have to have been at the appointment at 3:15 any way. I then explained that I had called several hours ago to confirm the appointment but I only reached an answering machine. So, I left a message. She then told said, "We've been very busy all day, we haven't listened to our messages." Is it my fault she didn't listen to the messages?! Especially when she should be expecting a call/referral from another dentist. The only reason I can come up with for making a new appointment at this dentist is that I was in bad pain and felt desperate. The appointment was for 2 days later! Thank goodness I had some pain killers left from my regular dentist to get me through. I arrived early for the next appointment. When Dr. Eskoz came in he explained that he would put me on an antibiotic and not start the root canal until the following Tuesday. I knew I would never make it as far as pain. I could not function already and I told him so. He prescribed some more pain meds. I was not happy but felt I had no choice. On my way home I find I had a message on my cell phone. The receptionist said Do not fill the prescription, do not take that medication. Apparently they felt there was possible problems with another medicine I was taking. I called the office back and got the receptionist but the office was closed and everyone else had left. I told her I can not possibly go through the long weekend with this pain (Thanksgiving weekend-4 days, office closed). She said she would call Dr. Eskoz and get back to me. Dr. Eskoz never got back to me. He didn't care that I was facing a long weekend of horrible pain. I filled the prescription anyway. I had already used this pain medicine with out any negative effects and I could barely stand the pain WITH this medicine. I think it was the following day that the receptionist said I could come in one day earlier, Monday afternoon instead of Tuesday afternoon. BIG WHOOP! I asked if Dr. Eskoz can't get me in any earlier than that, would he give me a prescription for something else? She said, " No, because you took the other medication when he told you not to, he won't give you anything. You can take Advil." So.... now he feels he has to discipline me for not wanting to be in pain while he goes home to his family for the Holiday weekend. Had he been a compassionate person, which in his line of business he should be, he would have called me back with another option so that I too could enjoy the weekend. He could have opened up the tooth right away, at that appointment. Yes that would have taken 1-2 hours but that would have relieved me of the pain. I'm venturing a guess, but I think no one wanted to delay their plans for the weekend. Who cares if a patient is in pain. Even if everything else had gone smoothly, I have to say, there is no warmth with any of the girls behind the desk. The one was downright cocky. People are imperfect and make mistakes. But this was bad attitude and selfishness.

I highly recommend Dr. Favia. If I can get my husband to see a doctor, you know he has to be…read moregreat! Our adult children also see Dr. Favia or the PAs (who are thourough and professional). Recently, I had an appointment with a long list of questions with a health concern. Dr. Favia, patiently, answered each question and then expanded the medical facts. He's non-judgmental, a good listener, always professional and kind, and ON-TIME (which we all want). The nurses and front desk staff are always kind and will take whatever time is needed to assist you.

Favia is great, but the staff is unprofessional. I have been waiting for the results from a scan…read morefor over 3 weeks. I have called numerous times to get the results. I even have a call into the hospital to find out the results.

Absolutely horrible experience! Made appointments for each of my children because they needed to…read morehave some teeth pulled before they could start some orthodontic work with a different practice. Made it very clear when I scheduled both appointments that this was the purpose of the appointments. I was also told that they would be contacting our orthodontist to ensure the right teeth would be pulled.Today we arrived for my 8 year old daughter to get her teeth pulled and no one in the office had any idea we were there for an extraction they didn't have nitrous (which I mentioned my daughter would need) and they never contacted the orthodontist so we spent a large amount of time trying to figure everything out just to have to reschedule for another day. After this mistake I wanted them to check my son's appointment for 2 weeks later to ensure that they had their ducks in a row by then. This is when they decided to tell me my sons appointment was scheduled to late in the day for a tooth extraction and they would ask the doctor and get back to us later in the day. Once again I scheduled this appointment only for a tooth extraction and I made that very clear so why was I allowed to schedule that late in the day. We left the office at that point with just a routine follow up and cleaning for my daughter. We had to reschedule her extraction because they didn't have the nitrous I specifically requested be available. A couple of hours later they contacted me saying they could not do my son's extraction that late in the day and I told them they needed to accommodate as I was promised or I would be taking my business elsewhere. The office personnel on the call quickly responded with "I think that would be for the best" and the call ended. I have never been more angry in any patient or customer interaction in my life and I always try and see the other side and give them the benefit of the doubt. I felt this was absolutely ridiculous there was no effort on there part to try and accommodate anything for their employees mistakes. My wife then spent the afternoon contacting other dentist to see if we could get this taken care of asap luckily we found someone quickly so I called morningside dental to have them transfer all the patient info over to the new dentist. I expressed my disappointment again and was met with little to no remorse on the other side. The only two positives from this appointment was the dentist himself was very nice and worked well with my daughter keeping her relaxed and laughing and the dental assistant that cleaned my daughters teeth was very kind, understanding, and the apologetic about the confusion while we were there.

I couldn't be more happier for selecting the Morningside Family Dental. This place is clean and the…read moreambience is nice. The waiting area is pretty decent and they have a nice selection of coffee for the waiting patients and family.I had to take my daughter for her routine school dental check up. I got the appointment so promptly.The staff is super nice. The dental hygienist April was so amazing and treated my daughter with care and love. The Dr Patel was just super nice. My daughter was so calm through her check up and treatment as the Dr kept her distracted . I highly recommend this Dental office .

Wibicki is doing great in their precautions around COVID. The waiting room is set up for social…read moredistancing and masks are worn non-stop. I took my daughter for her semi-annual checkup and as usual, Dr. Nancy and team were kind and made sure she felt comfortable. There was a problem with the x-ray machine, which delayed the appointment, but I wasn't disappointed, because my daughter is not a big fan of that part. So we skipped it and her appointment went smoothly. I had my teeth checked, cleaned, and polished and it was very relaxing and thorough. I appreciate it when I can just sit back and let the Dr. work and go. I would've loved to have my teeth x-rayed, but next time will do. We've been here for a few years now and we are happy to continue to remain loyal customers!

Very trustworthy and awesome Dentist !!!!! I would recommend Wibicki Dental. We have been to so…read moremany Dentist and kept switching Dental place every couple of years until we found Dr Kevin in Wibicki Dental. He tells you what to take care and what type of problems are there and whether you need to take some action and he never recommended any procedures that I felt is not needed.

If I have to give zero review I will…read more Unprofessional , rude and abuse management Don't even bother about to go further about the quality of their Sevice /ben h of kids and incompetent crew all around Forgot it /

Today, I had an amazing time at the dentist office. Thanks to my hygienist Aileen and following…read moreDr. Patel who makes you feel at home. Wow !! if you were looking for a dentist and a hygienist and you're nearby , that's the place to be. I'm so happy with all the staff whom are willing and able to help with my insurance and the cost of it.

Over the years there have been ongoing administrative issues, especially with billing and chart mix…read moreups between my account and my mother's because of our similar names. These mistakes happened more than once and created a lot of unnecessary stress. Most recently, I received a charge for an appointment I missed due to being in a car accident. I called the office immediately at the time of the accident, so getting a bill was frustrating especially when insurance covers at 100%. Sorting it out required a three way call with my insurance and the communication from the office during that call felt defensive rather than helpful. Even more concerning, my mother had a situation where she repeatedly reported severe pain and swelling but was reassured everything was "fine and good to go for a shiny new implant." Her condition ended up being far more serious than expected and required her to be in the hospital for several days due to a sever jaw infection. That experience really shook our confidence in the evaluations, treatment, and communication we received. I'm sharing this not to attack anyone, but because these patterns with billing, chart accuracy, and communication have become hard to ignore. I truly hope the office takes feedback like this seriously. Patients need to feel that their concerns are heard, their charts are handled carefully, and that any serious life threatening symptoms are treated with clear attention and care immediately not down the road.

Molly is an amazing hygienist! She is gentle and caring. My whole family uses her. She is also…read morewonderful working individuals with special needs.

Competent but lacking in empathy, patience, and bedside manner. Doesn't explain reasoning for…read moretreatment recommendations. Bills are kind of high.

If you like paying upfront and being reimbursed later after insurance pays, this is the spot. Also,…read morethey can't handle any sort of confrontation when you ask why they're saying insurance denied services, when insurance says the dentist never filed any claim.