I always use the big bus tour group when I come to NYC with teenagers. The customer service is…read moregreat-- as we are checking in between 18 and 25 people. it's an easy way for us to travel around the city and let them separate off into some smaller groups but not get worried they don't know how to get back to the meet up. The open top is a great way to see the buildings especially when it's your first time to the city. The recorded running commentary is informative and witty. This year we again did one day on the red route and one day the blue route. Great experience- especially Denise and Wanda!

Customer Service I bought tickets from a salesperson in…read moreTimes Square who promised two days of access. When I mentioned we had limited time on the second day, he said he'd make it a 3-day ticket instead. When the ticket printed still showing 2 days, he assured me it would be adjusted. I was suspicious but purchased anyway. The next morning at check-in, we explained it was supposed to be a 3-day ticket, not two. The staff member said there was nothing he could do. That evening, I tried customer service chat. After wading through useless automated responses, I finally got a human. The initial responses weren't great, but I was eventually told to email a photo of my receipt, which I did. As of the following day, I still haven't received a response. The chat experience itself was frustrating -- it kept bouncing back to a bot even while I was mid-conversation with a live agent. On top of that, we purchased 4 tickets but were only given one ticket/receipt for the group. This means we can't split up and travel separately, and customer service had no way to accommodate this. In this day and age, that's unacceptable. Bottom line: Be careful when purchasing -- the street salespeople are not trustworthy, and once they have your money, support is minimal to nonexistent.

All important sights were covered and explained in details. Enjoyed everything and all the sights…read moreand surroundings, would highly recommend to all my family and friends

Comfortable ride until the A/C was turned off due to over heating. Disappointed. Did not go to…read moreStatue of Liberty, The Bull, Universities or Cathedrals. I expected a vehicle with windows I could see out of during the tour. Was pretty boring. Bus had dark windows so we were not able to take pictures while on the bus.

Jake is top tier! I went on the Hell's Kitchen tour with my 11 year old niece and her final summary…read moreis, I won't eat again today so cancel dinner! Lol. I can't put words to this tour that would do it any justice. I knew nothing about Hell's Kitchen going in, when I looked online it said it was a great place for food so I said why not.. but omg it's so much more. Considering I'm here for Broadway week to catch some shows this artistic, creative, theatrical tour was the best way to kick it off!!! You can tell Jake is a theater kid through and through it shows in every part of his tour and it makes it so much better. Just do it! You won't be disappointed. This feels like a tour with a show

Amazing tour, amazing guide, amazing food! No rush and lots of interesting stories…read more It's obvious that Jake loves what he does and he was well organized, had everything planned ahead of time! I had to reschedule our tour and because it was within 24 hours, Alex, the owner responded right away and accommodated us by scheduling to another day. Thank you for your flexibility and excellent customer service!

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Took this tour while visiting with my mom for a long weekend. We opted for this tour instead of the…read moreothers because it stated there was a one hour boat ride to see the Statue of Liberty. However, it was actually just a ferry ride, which is free, with no real organization of getting on except for running and making sure you can see the tour guide and then getting off to instantly to catch the next one back as soon as you got there. This should be explained in the details. Additionally, you do stop at the places mentioned but you do not get access to go into anything. For the Brooklyn Bridge it was basically just walking to the front for a photo and leaving. Same for Grand Central Terminal, you go in and walk around quickly while he explains a few things. For $220/pp, I expected a bit more. Martin was our tour guide and he was great. His voice was loud and he knew what he was doing. Just keep in mind that you should honestly be in shape for this tour because you are consistently having to jog/run to keep up with the tour guide to stay on schedule. I would not recommend for anyone who cannot keep up. All in all, we had a smaller group, so it felt more intimate and it was nice meeting others from different countries and states. And you are able to get nice pictures throughout.

This is my 3rd tour with Foods of NY. Food tours is something I always do when I visit a town and…read morethese tours are amongst my favorite. Tours are thoughtfully curated to provide a great experience and historical information as well as the best of the best food tastings.

We did the Original Greenwich Village food tour. It was great! Our guide, Robin, was fun and…read moreinformative. We learned a lot about the area. Of course, the main part of any food tour is the food which was delicious and plentiful. 2 desserts stops. One was an amazing apple pie cookie. The savory stops were also quite good. My favorites were the pizza slice, fish taco and eggplant rollatini. It was supposed to last 3 hours but went over so we never felt rushed.

Wow, what an great tour. Wife and I opted for the Beyond the Grid tour and it was better then we…read morehoped. Real New York Tours was recommended by a couple that we met at a wedding and they were spot on in how enriching it would be. So many hidden gems of history, pop culture and places to dine. If you have the time, and have don't mind a good walk this is your tour.

We had the best day exploring New York City as a family. We have three girls ages 20, 12 and 10…read more Like did an amazing job of making the history and city exciting for each of them. They asked to hang out with him the rest of the week. He stopped for snacks and let me customize the day according to what the girls were interested in learning. Thank you for being a part of our memories!!

For all Seinfeld fans, this is a must do. The Real Kramer is an awesome and colorful gentleman and…read moreit was great to meet him. A few months later after I took his tour, I saw Kenny Kramer at the ballet in Lincoln Center. He loves New York City and the Arts as much as I do! As for the tour, you first see a film about Seinfeld in a tiny theater, and then Kramer introduced all his merchandise, including an "Assman" license plate and some T-shirts. Then you board a bus and play Seinfeld trivia and tour the various sites made famous by the show. Then, you go to the Soupman stand and while in line, Kenny Kramer poses for photos with you. I got the Jambalaya, of course, because Newman liked it.

A tour hosted by one of my favorite actors of all time. Michael Richards. I wonder why/how he is…read moreavailable for a gig like this. Seeing him in real life brought me right back to my favorite Seinfeld episode of all time, season 3 episode 8 "The Tape." Jerry uses a voice recorder at his set for the purpose of being able to listen back to his new material and make tweaks from there - only to find that an unknown lady has recorded a voiceover on the tape... what a wild surprise it was for Jerry Seinfeld and George Costanza, because of the erotic sensual tone of the lady's recording. Elaine thinks it's all very funny... since SHE is the mystery lady on the tape.Elaine tells George that she is the lady... he is suddenly infatuated with her. I Don't blame him! Lol. Don't tell my wife John. Please. Meanwhile... Jerry still doesn't know that it is her. In the same episode, George has also purchased a hair growing cream from China that carries a less-than-pleasant odor.

Funniest cruise of my life…read more Let me specify... funniest cast of characters on a cruise. Everyone was incredibly nice and thoughtful. There was plenty of information and the boat was comfortable. Would recommend but be ready for the people!

I recently took the Circle Line Sightseeing Cruise, and it turned out to be one of the most…read moreenjoyable ways to experience the city from a fresh perspective. From the moment we boarded, everything felt well-organized and welcoming. The staff were friendly and efficient, making the check-in and seating process smooth. The real highlight, of course, was the view. Seeing the skyline from the water gives you an entirely different appreciation for the city's architecture and scale. Passing by iconic landmarks while listening to the live narration added a lot of depth to the experience. Our tour guide, Andrew, was especially knowledgeable about the history of the city--he shared fascinating facts, stories, and context that really brought each landmark to life, all while keeping things engaging and easy to follow. The boat itself was clean and comfortable, with plenty of space to move around and take photos. Whether you prefer sitting inside or enjoying the open-air deck, there's a good spot for everyone. I especially appreciated how unhurried the cruise felt; there was enough time to soak in each sight without feeling rushed. I'd highly recommend the Circle Line Sightseeing Cruise to both visitors and locals--it's a relaxing, informative, and scenic way to see the city from a whole new angle.

I was in the area and had some free time between activities, so I decided to do the tour again,…read morebecause every tour is supposed to be different and unique. Unfortunately, it wasn't. The tour was exactly the same. Saw the exact same things, in the exact same order, heard the exact same jokes, was asked the exact same questions by the pages, did everything in the exact same order. The only slight difference was the end, doing a Tonight Show segment instead of a Today Show segment. Melanie and Kenndey, the pages were great, but it was a waste of time and money, and I guess foolish on my part believing them it that it would even be slightly different.

I was so pleasantly happy with this tour! I have teenagers (17 & 15 yo girls) and was worried that…read morethey would appreciate it, and they had raving reviews in the end! Loved - Hearing the history of NBC within the building and as a company. Various locations things were filmed around the studio The Pages were fantastic and knowledgeable! Being able to finally see 8H! I didn't get to see all of the studios because they were filming but I heard it changes every time. I was just happy overall that it was so well put together for fans of shows and especially NBC! I would be more than happy to come back, and I'm not the type that does tours more than once!