Disappointed Customer.
BLUF: Poor management of office. Poor customer service
- owner neglected to place medical notes on dogs card
- owner neglected to pass information to employees
- Dog on blood thinner was cut (owner told about mole and caution with blood thinner)
- 2nd dog returned half cut and soaking wet
- Supposedly lost my signed receipt, swears I didnt pay, but its on my Amex.
WILL NOT RETURN!!!
My dog was groomed approx 6x before moving to Italy for a year and this was the 4th time since returning in December 2022. A VERY in-depth conversation was conducted on the phone and in the shop on day of drop off, and every other day after, about my dog being on blood thinner and other meds (due to heart condition) and a mole on her back leg that cant be cut due to the blood thinner.
Today, visit 4 in a row since Dec. The mole was cut. This dog is my child. She will now have to be on 24/7 watch because if she licks the wound once, it will continue to bleed. This is detrimental to her health.
The owner was told $1000 was spent on this 3 years ago because it was cut before. I was told this "was a simple mistake"
**Owner Refuses to return payment
2nd dog was returned with half groom and soaking wet read more