I have been going to Lake Vet Clinic for many years, and I am genuinely disappointed with how…read morethings have changed since they became more corporate. I normally do not write negative reviews, but my experiences have been consistently frustrating, and today was the last straw. Back in November, I brought my dog in for his phenobarbital bloodwork, and I was told multiple different instructions; first that it had to be done at a certain time, then that I had to bring him back hours later. As a healthcare provider with a demanding schedule, this created unnecessary disruption, but I still tried to be understanding. Today, I arrived for another scheduled appointment, only to be told after sitting there from 8:06 to 8:45 that he did not actually need his phenobarbital levels checked until next month. If that was the case, why did the front desk schedule the appointment in the first place? My time, energy, and travel should not be wasted due to internal miscommunication. To make matters worse, I was also told today that my dog had not had his annual labs since 2023. That shocked me because I have been coming here consistently, and no one has ever mentioned this before. Hearing that in 2026 makes me question how closely they have actually been monitoring his care. If they are at "full capacity" or overwhelmed, then clients deserve transparency and not to discover years later that something so basic was overlooked. What pushed this experience into unacceptable territory was the manager's response. Instead of approaching the situation as professional an educational opportunity or even showing concern, his posture and body language made it clear he did not care. No ownership. He simply said that if we're "not lining up," maybe I should find another vet. I have never encountered an office manager so dismissive of legitimate questions and concerns. If this is how issues are addressed, I can only imagine how many other clients are dealing with the same inconsistencies. Veterinary care should be grounded in communication, accuracy, and genuine compassion for both the animals and their owners. The lack of consistency here makes you question the level of attention being paid to diagnoses and treatment. It is unacceptable and deeply disappointing for a clinic I trusted for so many years.

just now New So…read morethankful to finally find an office with staff that actually cares about my Rocco, and treats him like he is their own. The team that came in and took over are making some big changes and have turned this office around for the better! I have never seen it so clean and so organized! They are providing high level care without breaking the bank!

I've had such an amazing experience at Umatilla Animal Hospital. The staff is friendly,…read moreknowledgeable and the Doctor cares more about your animal versus the bottom line. Which I've never experienced prior to going to Umatilla.

There are two vets at umatilla animal hospital. Dr Josh is an excellent vet, Dr Stefanie on the…read moreother hand is horrible. Incompetent at best, with no heart for animals. Brought my dog in with an ear infection, his hearing was ok when I went in, when I got home he was totally deaf. This was after Dr Stefanie treated him. I immediately called umatilla animal hospital explaining what was happening. She first made an excuse of it was the medicine's fault. I called the manufacturer, was told that it was impossible for the medicine to do that especially in that short of a time period. It was obvious it was an error on her part. His eardrums were both perforated. I brought him back to have her check his ears, she said she didn't know why he was deaf and none of it was her fault and walked out of the office. No answers, no compassion no sympathy that my dog is now deaf. She could care less. Do yourself a favor and stay away from that vet clinic.

I've been to a lot of Vets and there are many I would recommend, but Dr. Buster I drive 45 mins…read moreeach way to see. Her ability to spot problems early invaluable. She has a depth of knowledge that leaves you confident and comforted that the correct treatment and diagnosis were made. Last but not least she is very caring to both people and pets. Also the vets office as a whole is nice, efficient front office, free coffee (Keurig) and TV.

Don't go there if you got a speech impediment the front desk person laugh at me on the phone and…read morehang up on me and I call back again ask why did she hang up on me she try play it off. she even have my last name wrong and my address wrong and my email and I spell everthing out for her, feel like I was a inconvenient to her because of my speech impediment

Dr. Lon was available when I brought my German Shepherd into the practice. it turns out that my 10…read moremonth old female had pyrometha, a uterus filled with blood and pus. After emergency surgery, my girl is alive, well and home. in addition, Dr. Lon discovered a rock in her stomach (!!!) and removed that as well. I am absolutely convinced that this is a great surgeon/physical who is an asset to our community. I feel that my dogs are in great hands and will continue to use his services.

My cat was very very sick, I called the office and Dr. Lon was available. Dr. Lon both listened to…read moreme and knew exactly what to do. My cat is getting back to being her normal self. Thank goodness for Dr. Lon! He is a compassionate and knowledgeable vet that I highly recommend. Dr. Lon - Thank you so much for going the extra mile to make sure your patient was on the road to recovery!

They were wonderful! My husband brought in a sweet lost pit mix that we were fostering and the…read morestaff and vet were wonderful. They examined her right away (without an appointment) and treated her with kindness, despite the fact that many people are afraid and prejudicial of pit bulls. Thank you so much!

We have been very pleased with Dr. Miller and the staff at Merritt Animal clinic. They take a…read morestraightforward approach and offer very compassionate care. We recommend them to all new arrivals in our area, and have used them for all our pets over the last 12 years.

Dr. Merritt and his team have taken care of our wonderful Cocker Spaniel CoCo for many years. They…read moreare very professional and know the science of caring for pets extremely well. They are also wonderful people who care deeply about their patients and their human partners. We recently had to say goodbye to CoCo after 12 years and the compassion we felt from the Animal Wellness Center was most welcome. We highly recommend Dr. Merritt and his entire staff.

I moved to the area 20 years ago and my previous cats went to Dr Merritt's Dad's clinic. His Dad…read moreunfortunately and unexpectedly passed and I was without a Vet. After a few years passed somehow I located Dr M's Son ! By this time years passed my second trio of kitties were here. I was so happy to meet Dr Merritt. He is a very gentle, kind, passionate, down to earth person and Vet . By this time my 2nd set of kitties were old and had illnesses. Dr M was upfront and told me the next step. I also must add, his personnel are very attentive and care about you and your fur babies I have referred a few neighbors to you as well. Thank you Dr Merritt and staff for being there for me when I needed your care.

Amazing doctors and so affordable! Dr Gallo is fantastic and so good with our dog! We are so…read morehappy we found this office

They are fantastic and great prices The vets are extremely nice lots of Dr Gallo extremely…read morewonderful unfortunately he's retiring the end of this year I believe the new guy is very nice I see him shortly I will do another review

When it came time to put our beloved dog down after 16 years we took him to Veterinary Emergency…read moreClinic of Central Florida. From the time we came in they were nothing but comforting, helpful and shown affection to our baby. They explained everything that would happen and stood with us as they did what needed to be done. I thank them for their kindness while we were grieving and for making the situation bearable for us. The entire Schoeneman family thanks you for helping us through this difficult time with caring and dignity for our Blackjack.

My German Shepherd/Pitbull mix woke me up at around 4:30am on a Thursday morning, he was throwing…read moreup water in the kitchen, I got out of bed and let him out, he came back in a little later and was staggering.... I took him to the VEC ER on 466A in Fruitland Park, his temp was 107.8. I didn't realize how dangerous that high a temp can be, it is deadly..... does brain and organ damage. I was not told he really had very little chance of surviving. I was frantic and threw my credit card down for 3,000.00 to 6,000.00. They were able to get his temp down, and he stayed overnight. They called on Friday morning and said come get him, adding $400.00 to the $3,000.00 I had already paid. I brought him home, he didn't know who I was, and wouldn't eat anything and when he drank water, he had explosive diarrhea. Not only was his brain damaged but his organs were too. He just wanted to go hide under a large bush in the yard, and die. My vet came Saturday morning. Told me if a client comes to him with a dog with that temperature he recommends putting them down. They are basically toast. No one knows why his temp was so high, he was fine the night before, ate dinner, acted normal. Took his pills at 9:00pm. VEC diagnosed heat stroke, but he was in an air conditioned house, so clearly that wasn't it. He was an old dog, not sure how old, with health problems. I knew that when I adopted him a little over 3 years ago, but in spite of his problems, he was a happy, seemingly healthy boy. His blood work was always excellent. I am beyond devastated, and annoyed that the ER didn't tell me that he had almost zero chance of recovery, so he ended up suffering for two days while I thought he would get better. Now, I have a $3400.00 Visa bill, and a broken heart. I wrote them, to see if they would give me some grace on that exorbitant bill, but they didn't bother to respond. Beware.