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    Shane Co.

    4.1 (74 reviews)
    Open 12:00 pm - 5:00 PM
    Updated 1 month ago

    Shane Co. Photos

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    The ring I picked out!
    Kat K.

    Well, it was my first time going in to look for an engagement ring with my boyfriend/hopefully soon fiancé. I didn't know what to expect and I didn't know how to speak the ring lingo, but Samantha was very helpful showing us the difference between natural and lab grown diamonds. She made it easy to decide what carrot ring was the best for us. She helped size my ring finger and made our ring shopping experience wonderful. I would definitely recommend this place for couples to go to to look for rings and we will definitely be buying our wedding ring here. Thanks Samantha for your help. We appreciate you.

    Men's wedding ring.
    Tony W.

    We had an amazing experience at Shane Co. We went to five different jewelers and decide to go with this one. What I really like the most about Shane Co. was the attention to detail and service when it came to helping choose the perfect ring. I really feel that Felicia, Shane Co. staff,really understood everything about jewelry and diamonds. Other stores had not a lot of knowledge that made me lose trust and to not spend my money with them. I felt very confident with my purchase and love my wedding ring.

    Marquise Diamond Engagement Ring
    Elena T.

    Had a fantastic experience shopping for an engagement ring. My husband, daughter and I went to go look for an engagement ring. (We had gotten married but did not have the expendable income to spend on a ring at that time.) The sales associate was super helpful and she even had someone shadowing her. I felt very comfortable telling her what I like and disliked about different elements and she helped us find the perfect ring. She took the time to educate us on different elements of diamonds and jewelry. I felt very comfortable especially because when she asked our budget she didn't continually show us a bunch of options that pushed it to the limit. We ended up leaving with the perfect ring and had $800 left in our budget which made us feel very comfortable. We can't wait to return and make more jewelry purchases here.

    Pauline R.

    My husband bought my Engagement ring, Wedding Band, and his band at Shane Co Woodbury location. We made our first purchase in March 2015. We love our rings. We have always had great customer service and friendly staff. Their warranty and service is unremarkable. Yesterday I went in to get my ring resized and Kate Lundquist helped me. The staff had always been helpful but this time I felt I truly made a friend. She was above and beyond helpful. She walked through all things that needed to get done to my ring. We had great conversation and made the time go by for them to take the care of what they needed to on their on. I thought my stone was scratched and she double checked it and explained, they would replace it but thankfully it was not and why it looked that way. (Something about the crystals can't remember). She even asked me to stop by and say hi to her when I come back. I always here "now you have a friend in the jewelry business" This time I really do. Kate- you have no idea how much you made my day. Thank you!

    Old double halo setting with original stone
    Rebecca K.

    For this upcoming Christmas, my husband told me that I could get an upgrade or opt for a different surprise xmas gift. I obviously chose to get an upgrade, as I do love sparkles J. At first, I was extremely excited but soon became concerned as I had learned that my setting was already holding the biggest stone it possibly could without having to have the stone be placed so high. The original setting was about 1500 and I did not want to have to spend double that for another setting so that I could get a bigger stone. When calling Shane Co 1800 customer support line, they advised that the setting simply could not be modified in any way to hold a bigger stone. I didn't like the answer and I didn't want to spend double towards a new setting so in I went, to Woodbury Shane Co. I went to this location 3 times for this process of "upgrading" and was helped by Felicia all 3 occasions. She gave me her undivided attention, listened to what I wanted, and made it work. She took my ring to the back and asked if it would be at all possible to remove one of my halos (from a double halo setting) so that we could place a bigger stone. She made it all happen. 2 months later, I went in to drop off my setting and she still remembered me. Within 2 weeks, my setting was modified from a double to a single halo. It came back flawless and I could not be any happier. She was extremely patient when I was picking out my stone (even though she had to go to the back numerous times b/c I couldn't make up my mind). She emphasized that she wanted me to find a diamond that I LOVE and thanks to her I found it! If anyone is looking stop by the Woodbury location, look for Felicia! She will take GREAT care of you!

    Anji R.

    I'll keep this short. I love the Shane Company!! My wife and I looked at several jewelry stores before choosing the Shane Company. What sealed the deal for us was that their jewelry is conflict free, the staff was really warm to us which was not the case everywhere as we are a same sex couple, their prices were reasonable and we really felt like the staff were working hard to ensure our future happiness. Jeremy and Emily at the Woodbury location were our sales associates and they made the process of spending thousands of dollars so joyful and sweet. We still talk about how awesome they were almost a year later. The only reason the Shane Co does not get five stars from me is because their designs could stand to be a bit more impressive. I was not wowed by much of their inventory, but in the end, we are both very pleased and honored to wear conflict free jewelry that was such a great experience to buy. Their lifetime warranty was also built into the price of the jewelry which we were really impressed and grateful for.

    Twice now I've had lost stones out of my wedding ring. The curbside situation is absolutely ridiculous. I had to go into store to check in / temp check by the security guard which requires removing of my mask then be told to go back to my car, text curbside and wait. Unreal. Way to detour potential sales and any want for future purchase from this company. Also how awful for the employee to have to come outside in 19 degree MN weather to carry the ring back inside - - oh that was in the store already when I did my temp 97.3 / and check in... hilarious!

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    3 months ago

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    11 months ago

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    1 year ago

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    5 months ago

    Shot out to Candice Green. She the best and very helpful woman. She so kind. The place was very good and the best customer service.

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    6 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    6 years ago

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    7 years ago

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    13 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    5 years ago

    Personalized, Helpful, Sincere Service from Jerrad P. Today @ Shane Co of Woodbury. Love my new ring. Thank you.

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    7 years ago

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    8 years ago

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    12 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    15 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Shane Co.

    Review Highlights - Shane Co.

    Anna and Bryce at the Woodbury location were amazing--tons of fun, not pushy, and made the whole experience painless.

    Mentioned in 5 reviews

    Read more highlights

    Helzberg Diamonds

    Helzberg Diamonds

    3.7
    (3 reviews)
    0.8 mi

    When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

    I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

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    Helzberg Diamonds
    Helzberg Diamonds
    Helzberg Diamonds
    Helzberg Diamonds
    Helzberg Diamonds

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    Helzberg Diamonds
    La Vie Boutique

    La Vie Boutique

    2.7
    (3 reviews)
    0.2 mi

    Had to take to trip here after receiving A gift card for store credit to Pandora. We had called in…read moreadvance to make sure they had what we needed and to make sure they would be able to run our gift cards. Upon arrival, they let us know that to process our gift cards and purchase, they would have to call the Mall of America Pandora store. The sales lady tried the store once, and then when they didn't pick up, she let us know that there was nothing she could do and that we would have to walk away without the earrings we had driven 40 minutes for. throughout the entire experience she was very rude and never once apologized for the inconvenience, we had to ask her nicely to try the store a few more times before she was able to get through and get the purchase done. We walked away not only with our earrings but with a bad impression of the store. We will not be shopping here again.

    I came into the store and was looking to buy a pandora bracelet. The older lady who I was dealing…read morewith was really short with her answers and annoyed at my questions. I asked to try on a bracelet, and midway through trying to help me put it on, she suddenly stopped and said "oh, the bracelet should fit you" and just completely stopped helping me put it on. It was so awkward. I was left to try to clasp the bracelet together awkwardly, but managed to put it on. The other young lady with her didn't say much to me, but was much friendlier and was keeping my little ones busy. Too bad I had to deal with the old crabby one that made me feel like I was a bother to her and treated me like I wasn't good enough to buy a pandora bracelet. She was not very nice. Taking my business elsewhere for pandora products.

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    La Vie Boutique
    La Vie Boutique
    La Vie Boutique

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    La Vie Boutique
    Wedding Day Diamonds

    Wedding Day Diamonds

    4.5
    (8 reviews)
    0.4 mi

    We recently went in and purchased a wedding band for my wife. during the purchase, Hilary, who was…read morehelping us, informed us that the purchase price appeared to be incorrect on the tag. it was more expensive then marked. my wife loved the ring so we purchased it anyway. the next day, Hilary contacted us and told us that the marked price was indeed correc, and that she had refunded the $540 dollars we overpaid. Hilary was patient, kind, and we didn't feel pressured at all during our interaction. In addition, it would've been easy for Hilary not to refund or go the extra mile to check on the ring price after we bought it. what a great employee and a more wonderful person.

    So the customer service here was abysmal. I wanted to do some comparison shopping for our concept…read moreto make sure we were getting the best deal on our custom ring. I support Dean and Umit's message of sustainability and inclusivity and thought this would be a way different experience. Essentially, we're using the stones from my fiance's grandmother's ring. I wanted to create something that was more me. We waited around 10 minutes for someone to even acknowledge us, though to be fair, both salespeople in the store were with other customers. I got the impression, though, from the way we were treated that we didn't belong there. When Tanya did swing around to ask what we were looking for, my gosh, all she kept saying was "no" several times in a row when we were trying to explain the design, if they'd credit us for trading in the white gold, and flat out told me the design would turn out bulky and wouldn't work. I'm happy to say I got a beautiful ring in the end, just what I wanted, from Landmark Jewelers in St. Paul! See my review there for a pic of the gorgeous ring!

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    Before
    Before
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    Wedding Day Diamonds

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    Gold'n Treasures

    Gold'n Treasures

    4.8
    (26 reviews)
    9.7 mi
    $$

    We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

    This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)

    Photos
    One of a kind wedding ring
    One of a kind wedding ring
    Assembling the custom after casting
    Assembling the custom after casting
    Exterior of Store

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    Exterior of Store

    Shane Co. - jewelry - Updated July 2026

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