Jacob did an amazing job. He was very helpful and knowledgeable. He answered all of our questions and more, we left feeling really good about the ring we chose. He also was very welcoming and we laughed the whole time. He mixed professionalism with a sense of humor very well - it definitely made the experience much better. We will be coming back! read more

I have all my important jewelry from Shane Co, because we love their included repair and cleaning services. The couple times I have had to have repairs done due to tiny diamonds in my engagement ring getting loose they've gotten it done within a week. I also go every few months to get my rings and also my diamond earrings cleaned. Timing wise, it's usually really quick and I'm generally in an out within 20 minutes. Obviously, if you go in on a weekend or during a jewelry heavy time of year like Mother's Day, Valentine's Day or Christmas, your should be prepared to be added to a service list, but I always feel important to them, even when I'm just getting a cleaning and not there to buy anything. That's great customer service! read more

Great! As someone who has zero experience with jewelry, it was wonderful to find the Shane Co. experts. When I got engaged a few years back, I still recall going through multiple trial and error pieces until I found the right one and it was fun to learn about diamonds along the way. Most recently, I was paired with Jessica for my wedding band. Jessica was truly in her element guiding us through the wedding band process and even helping ship our choice as it wasn't in store. I like that you can always get complimentary cleanings on rings (and I am sure other pieces) when you buy from here. The interior is clean and in both my visits, not sales pushy and rather, gentle and considerate. Thank you, Shane Co.! read more

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Shot out to Candice Green. She the best and very helpful woman. She so kind. The place was very good and the best customer service.

I have been a customer at the Woodbury Shane Co. for nearly 2 decades. I will not get my jewelry from anywhere else! I have worked with Jim throughout this period of time, and he is incredible at his job. He is very knowledgeable, and extremely kind. He's always a pleasure to work with, and his customer service goes above and beyond. I am truly grateful for him. I look forward to seeing him when I go in. I hope that he gets rewarded for his exceptional dedication to the customers, and to the company. He truly is an asset to the company for sure! Thank you so much Jim for everything you do! You're the best!! read more

Today I went to Shane Co. in Woodbury, MN and I had a wonderful experience. I am looking for a new wedding ring as I will be celebrating 25 years of marriage this year. Both Katie & Samantha were great. They knew I was not going to purchase anything today but only look and ask questions. They were both so patient, pleasant and knowledgeable. I already know I will not be looking anywhere else. I totally recommend Shane Co. of Woodbury. read more

Well, it was my first time going in to look for an engagement ring with my boyfriend/hopefully soon fiancé. I didn't know what to expect and I didn't know how to speak the ring lingo, but Samantha was very helpful showing us the difference between natural and lab grown diamonds. She made it easy to decide what carrot ring was the best for us. She helped size my ring finger and made our ring shopping experience wonderful. I would definitely recommend this place for couples to go to to look for rings and we will definitely be buying our wedding ring here. Thanks Samantha for your help. We appreciate you. read more

Shane Co. - The ring I picked out! - Jewelry Near Me - Woodbury, Minnesota

Sales person was not that helpful, pushed us into a decision. Settled on a lab grown diamond and were reassured, if we ever needed to return it or trade it in, the lab grown diamond would be at market value. Turns out that was not true, they will not give you anything back for a lab grown diamond. Only the metal of the ring. read more

Alicia was great! She helped me pick a pendant setting for a reset of my grandmas earring into a necklace. My wedding rings are from here too. They dovv NBC a great job abs are not too pushy. read more

We had an amazing experience at Shane Co. We went to five different jewelers and decide to go with this one. What I really like the most about Shane Co. was the attention to detail and service when it came to helping choose the perfect ring. I really feel that Felicia, Shane Co. staff,really understood everything about jewelry and diamonds. Other stores had not a lot of knowledge that made me lose trust and to not spend my money with them. I felt very confident with my purchase and love my wedding ring. read more

Shane Co. - Men's wedding ring. - Jewelry Near Me - Woodbury, Minnesota

Who would have thought that I'd be writing a review on a jewelry store... but I have to admit, they made the ring-shopping experience as pain-free as possible. I really loved everyone that we interacted with - all had awesome customer service, were super attentive, and made you feel like you were the only customer in the store. They were completely amenable to our pricing limitations, and still made us feel like we were buying the most expensive rock in the store. Two thumbs up. Thanks for awesome customer service! You have a lifetime fan! read more

Had a fantastic experience shopping for an engagement ring. My husband, daughter and I went to go look for an engagement ring. (We had gotten married but did not have the expendable income to spend on a ring at that time.) The sales associate was super helpful and she even had someone shadowing her. I felt very comfortable telling her what I like and disliked about different elements and she helped us find the perfect ring. She took the time to educate us on different elements of diamonds and jewelry. I felt very comfortable especially because when she asked our budget she didn't continually show us a bunch of options that pushed it to the limit. We ended up leaving with the perfect ring and had $800 left in our budget which made us feel very comfortable. We can't wait to return and make more jewelry purchases here. read more

Shane Co. - Marquise Diamond Engagement Ring - Jewelry Near Me - Woodbury, Minnesota

It was my first time visiting Shane Co. Jewelers. I worked with Autum who was outstanding. I had contacted her in advance about the kind of earrings I wanted for my mother's Christmas present. She was totally prepared, offering numerous options. We looked at several earrings before I made my purchase. Very personable, professional, and knowledgeable. Not pushy just extremely helpful I also signed up for a Shane Co. credit card. When the original entry was rejected (computer glitch), Autum found the people who could assist. Everyone was pleasant and helpful and I didn't mind having to reenter my data. Shane Co. and Autum were great. This is what good customer service is all about. I have found a new jeweler! read more

The Shane Co in Woodbury is awesome. I have been shopping there since 2007. All of the employees are nice and friendly, but Jim is one of my favorites. Jim is very knowledgeable; it is great to have the same person wait on me over the years. Today Jim spent over an hour with me trying to resolve a problem, which he did. Thank you Shane Co. Sincerely, Judy K read more

My wife loves this place!! Jerrad Petrik was very helpful in helping me find the perfect gift for her birthday!! I will be back for our anniversary and then Christmas!! read more

My husband bought my Engagement ring, Wedding Band, and his band at Shane Co Woodbury location. We made our first purchase in March 2015. We love our rings. We have always had great customer service and friendly staff. Their warranty and service is unremarkable. Yesterday I went in to get my ring resized and Kate Lundquist helped me. The staff had always been helpful but this time I felt I truly made a friend. She was above and beyond helpful. She walked through all things that needed to get done to my ring. We had great conversation and made the time go by for them to take the care of what they needed to on their on. I thought my stone was scratched and she double checked it and explained, they would replace it but thankfully it was not and why it looked that way. (Something about the crystals can't remember). She even asked me to stop by and say hi to her when I come back. I always here "now you have a friend in the jewelry business" This time I really do. Kate- you have no idea how much you made my day. Thank you! read more

Shane Co. - Jewelry Near Me - Woodbury, Minnesota

Personalized, Helpful, Sincere Service from Jerrad P. Today @ Shane Co of Woodbury. Love my new ring. Thank you.

Love my pinky ring my son bought me last C hristmas and it is still as shiny as the day I got it. read more

For this upcoming Christmas, my husband told me that I could get an upgrade or opt for a different surprise xmas gift. I obviously chose to get an upgrade, as I do love sparkles J. At first, I was extremely excited but soon became concerned as I had learned that my setting was already holding the biggest stone it possibly could without having to have the stone be placed so high. The original setting was about 1500 and I did not want to have to spend double that for another setting so that I could get a bigger stone. When calling Shane Co 1800 customer support line, they advised that the setting simply could not be modified in any way to hold a bigger stone. I didn't like the answer and I didn't want to spend double towards a new setting so in I went, to Woodbury Shane Co. I went to this location 3 times for this process of "upgrading" and was helped by Felicia all 3 occasions. She gave me her undivided attention, listened to what I wanted, and made it work. She took my ring to the back and asked if it would be at all possible to remove one of my halos (from a double halo setting) so that we could place a bigger stone. She made it all happen. 2 months later, I went in to drop off my setting and she still remembered me. Within 2 weeks, my setting was modified from a double to a single halo. It came back flawless and I could not be any happier. She was extremely patient when I was picking out my stone (even though she had to go to the back numerous times b/c I couldn't make up my mind). She emphasized that she wanted me to find a diamond that I LOVE and thanks to her I found it! If anyone is looking stop by the Woodbury location, look for Felicia! She will take GREAT care of you! read more

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I'll keep this short. I love the Shane Company!! My wife and I looked at several jewelry stores before choosing the Shane Company. What sealed the deal for us was that their jewelry is conflict free, the staff was really warm to us which was not the case everywhere as we are a same sex couple, their prices were reasonable and we really felt like the staff were working hard to ensure our future happiness. Jeremy and Emily at the Woodbury location were our sales associates and they made the process of spending thousands of dollars so joyful and sweet. We still talk about how awesome they were almost a year later. The only reason the Shane Co does not get five stars from me is because their designs could stand to be a bit more impressive. I was not wowed by much of their inventory, but in the end, we are both very pleased and honored to wear conflict free jewelry that was such a great experience to buy. Their lifetime warranty was also built into the price of the jewelry which we were really impressed and grateful for. read more

Shane Co. - Jewelry Near Me - Woodbury, Minnesota

Twice now I've had lost stones out of my wedding ring. The curbside situation is absolutely ridiculous. I had to go into store to check in / temp check by the security guard which requires removing of my mask then be told to go back to my car, text curbside and wait. Unreal. Way to detour potential sales and any want for future purchase from this company. Also how awful for the employee to have to come outside in 19 degree MN weather to carry the ring back inside - - oh that was in the store already when I did my temp 97.3 / and check in... hilarious! read more

Shane Co. - Jewelry Near Me - Woodbury, Minnesota

i had my wedding ring custom made at Shane just a year ago and had to bring in to replace a lost diamond And much for my surprise they couldn't find the purchase in the records but Jerrad Petrik came to my rescue! He went above and beyond until he found the records and not only that but he had my ring fixed just in time for Christmas. I can't say enough how amazing his costumer service was and from now on, he will be my go to consultant at the store. read more

My husband and I have been Shane Co customers for five years and each time we visit we are greeted as friends and leave completely satisfied. We love working with Heidi and Zakir, they are fabulous; we've gotten engaged, married and welcomed our baby in September and they've been able to be a part of the special moments in our lives. We enjoy catching up with them when we're in town and leave with a little maroon box with a bow :). We recommend to all our our family and friends! read more

Shane Co. - Jewelry Near Me - Woodbury, Minnesota

I'm not impressed. I bought my wife a pair of diamond earrings online from Shane Co a few years ago and although they were fairly nice we never really felt we got the greatest deal and she eventually realized that she didn't wear them very much. So we decided to take advantage of their upgrade offer and trade them in on a nice diamond necklace. That's when the problems begin. Long story short....poor customer service, a lot of small print, an ugly necklace that looked nothing like what we ordered and now we are stuck with an in-store credit that we have to use up within a year. read more

When you shop at Shane Co. they certainly attempt to give you a classy experience. They have drinks and candies in the entry for you and a lot of knowledgeable sales people just waiting to help show you around for what it is you may be looking for. They have items in all price points so don't be afraid of going in to check them out. I recently found a cute pair of pearl drop earrings as a gift and just the way they package everything up and give you a certificate makes it seem extra special. read more

Who knew that picking out a ring could take soooooooo long?! Mr. Man and I went to pick out my engagement ring. I'm a simple gal and thought it would be a simple process, but my goodness - SO many choices! Thankfully, the customer service was absolutely fantastic. We went there because of the reviews on here...and I have to echo all of those sentiments , the customer service was truly excellent. It was down-to-earth, not pushy in any way whatsoever, and very patient. We were there for nearly 4 hours (my guy should win an award just for that) and Anna stayed with us for the whole time. She was so patient, incredibly informative and she really worked hard to help us find a ring that I'd love forever. After so many hours, I was seconds from giving up, but her last jaunt to the back diamond room was a success and I couldn't be happier with the result. It's a chain store, but the service is truly unique and worth heading to the Woodbury location for the best of the best. You know the sales person is good when they make shelling out several thousand dollars a stress-free experience. Highly recommend Anna & Shane Co. in Woodbury. read more

Absolutely the best jewelers in the region, best guarantee in the industry and Emily and Bika at the Woodbury location are the unbeatable! -LGBT friendly? This location is great! -Will people of color be ignored? Not that I can tell! We are now regulars but had great and immediate contact without feeling pressured or followed. First things first, we started our journey at JB Hudson, hit wedding day, looked at custom options, and everything in between. One of our rings is from Scheherazade and we love it. It's platinum and we take it to Shane for repairs, cleaning and everything. Dollar for dollar, Shane Co offered the best service, designs, high quality product, and warranty. Do yourself a favor and start at Shane Co, ask for Emily and enjoy the experience from start to finish. We could not be happier! We just picked up wedding bands and have everything from pearls to earrings and gold necklaces from them. Best in class! Tips: Don't forget to ask about the wedding day card to get benefits from other vendors. Don't be the rude person taking all of the mints or gripping about the size ring your fiancé chose. Save us all the heartache. Learn about the payment options and guarantee...really the best in the industry. read more

I would just like to note that the people who work at this Shane company are the MOST PATIENT PELPLE EVER! I have a ring that was purchased for me there, and it has broken over 4 times!!! Which makes me give them 3 stars purely because this continues to happen. I should be able to go a year without my ring breaking. However, every time I go in, they greet me by name, and are very helpful and quick in filling out the paperwork and getting my ring back in a timely manner! So if you have a problem, i would highly recommend this location because of their great customer service! read more

8 minutes ago Sad story. Do not shop at the Woodbury store. They do not take care of their customers. We no longer trust this store. My husband brought his wedding band in to be resized and it was damaged by the jeweler that works there , turns out they sold us a ring that can not be resized. The option they gave us is to keep the damaged ring that will not fit or give it back and lose his band all together for a new ring. read more

I want to give a shout-out to Felicia at the Woodbury store. Excellent service- my husband and I stopped by Saturday afternoon to upgrade a pair of earrings he purchased for me a few Valentines back. Felicia helped us very indecisive people pick the right choice for me. I am so happy with my diamonds and have had so many compliments. We love Shane Co., our boys bought their engagement rings and wedding rings for their brides at Shane. Thank you for your service. read more

The selection was nice here, but I have been to 5 Shane Co. Locations before and this was the first time I thought the guy was too pushy. I told him multiple times we don't like to talk and we just wanted to look a bit on our own, but he just kept talking like he's following a script. He was a nice guy and we found a ring and bought it from him that day, it was just a little disappointing because I like this store for the customer service that usually fits my comfort level for shopping, and this didn't. Don't get me wrong, he was a nice guy and many people might love his style, just not me. read more

I have been looking for the perfect wedding band for months and decided to stop into Shane Co in Woodbury today after work to look at their selection. The minute I walked in I was greeted by their sales associate, Blake, and was assisted immediately. He brought me several different bands to try on and asked thoughtful and constructive questions to gather info on what I was looking for (not an easy task as I'm all over the board!). I swear he read my mind because he brought out the perfect bands for me to try on and I ended up finding one that complemented my engagement ring perfectly! I never felt pressured or bothersome the whole time I was there and that was a stark contrast from other jewelers I visited. My engagement ring was custom made and I wasn't really interested in using the same jeweler for my ring. Shane Co made this easy by letting me know they will take both my rings closer to my wedding to solder together and will re-dip/polish them at that time as well. A WHOLE LOAD OFF MY SHOULDERS when it comes to wedding planning since I thought I would have to deal with the original jeweler as well! I would highly recommend Shane Co jewelers not only for their selection but also for their outstanding customer service. read more

I used to recommend Shane Co. to anyone who would listen. No so sure now. This is the (lengthy) story of how they ruined my ring, covered it up and then resolved it. I dropped off my husband's band to be resized and figured since his ring needed to be dropped off, might as well have them both polished, since that also requires dropping them off. Two birds, one stone. We dropped them off on Saturday, which was a busy day. We were helped by a short girl with dark hair who pretended to help us for a minute and then told us that Sean would now be helping us. (Was she late for lunch?) The pass-off was obvious. His face was like a deer in headlights for a second, but he was friendly and politely helped us. During our time with Sean, a pushy lady behind me kept asking him questions and then that same short girl with dark hair made him take another ring from a third lady. My husband saw Sean put my ring down with those other two rings when he went into the room in back where the jewelry is cleaned quickly. They told us rings were ready to pick up Tuesday, but because of our crazy work schedules, we went to pick them up the following Saturday. His ring looked great. Mine had a big issue though, it was not my ring. I told them this and they didn't believe me at first. They counted the stones and told me yes, there are 12 stones in a row. I said yes mine too but no, mine is different. I pulled up a picture of my ring on the Shane Co. website and showed it to them. They finally believed me after that. We then waited a 1/2 hour while they couldn't find my ring in every envelope in every drawer. They asked me to come back Sunday, they'd have my ring or a new one by then. They took my ring size before I left. At this point I assumed someone else had my ring because why else couldn't they find it? I called at opening the next day and was on hold for a long time. They came back and said they would have a new ring ready at 4:00pm. Ok, it's not mine but at least it will be new with 2 years less wear on it. Later that day though, a lady (Chelsea?) called me and told me they had found my ring in an envelope somewhere, but it still wouldn't be ready until 4:00pm. I assumed this delay was because they hadn't polished yet because it had been lost before they had a chance to do so. (Nope.) I went in and picked my ring. It looked like my ring but something felt funny about it. I couldn't place it, so we left but I kept examining it. We got home and looked at it in the natural light to see that it was now clearly warped. The band was an even thickness before and was now very visibly thinner toward the inside and slightly pinched in one spot. It was also an oval now, not round. I called the manager right away to ask what happened. She said that it WAS my ring, but it had gone missing because they had given to another woman who had then soldered to her own other ring. They had called everyone with a ring like mine that came in that day and she apparently hadn't noticed it wasn't hers when she picked it up. She brought it back in to the store where they unsoldered it from her ring and gave it back to me. WHAT? I thought it was "found in an envelope" and when was anyone going to tell me all of this? I was told NOTHING of this ordeal upon walking out and I feel like they were hoping I wouldn't notice. I know it is not the most expensive ring from that store by far, but please treat me better than that. It was impossible not to notice how warped that ring was. Why did they even call and tell me they found my original ring at all? The manager assured me she'd be there on Saturday (first day I could go back) and "make this right." I'd hope so. They lost my ring, damaged it, and tried to cover it up. Were they going to just let me walk away without ever telling me what had really happened to my ring? I met with Joelle the manager and I felt a little patronized but she tried her best I guess. She was like "yeah yeah that thinness happens with wear." No, it happens when you solder and unsolder a ring. I asked about the lying and she said that "at that point I think we were just trying to get it back to you." Shenanigans! She then promised they'd repair it. I asked like 5x if it would look EXACTLY the same as before I brought it in. She kept saying yes but eventually asked me if I would like a new one. YUP. I just don't trust them anymore. If they were going to fix it, why didn't they before they gave it to me the first time? Joelle gave us some $ to get lunch on them, for the hassle. It was a nice gesture, but I feel like she just didn't want us to make a scene. I had to come back a couple days later to finally pick up my ring. I feel like it is slightly bigger than the last one, but I am terrified to bring it back so I will just deal with it for as long as I can. Moral of the story? Sean can't multitask and they would rather lie about a mistake than be honest. Mistakes can be forgiven. Trust is hard to earn back. read more

I seriously cannot believe the Customer Service at Shane Co .. every time you go in there whether it be for a wedding ring for a cleaning or for anything ! Everyone always treats you promptly and with the most highest level of service! Jenna is one of the very special ones.... your ring never leaves it sleeps there so you can feel confident in leaving it there if need be... you can have your ring cleaned as many times as you want and you will want to go just so you can be treated so nicely !! Thanks so much for EVERYTHING.. I will never go anywhere else for jewelry , diamonds etc and I will always recommend Shane Co. read more

We went here over the weekend to find our wedding bands for our upcoming nuptials this May. I didn't want to go to some store in the Mall where they'd be mean if I didn't purchase and probably charge me up the wazoo. I also wanted a place that did jewelry alone, a specialized place. We walked in and were immediately greeted by our salesman and I've got to be honest I've forgotten his name even though we really liked working with him! I feel bad. Anyway, he made it clear up front that he didn't work on commission to take the pressure off and directed us over to the wedding band case to start looking. Shane Co. has 9 cases full of wedding bands and sets for women. It took about an hour for me to go through all the cases, try on rings, and make a decision. He was very knowledgeable and helpful, even got a loose diamond to set in the settings so I could get a feeling of the complete look. He seemed to get us right away and made suggestions based on things he thought I'd like. The entire process was very easy and we walked out having purchased my set and my guy's band too! I felt like we got a good deal, came in right at budget we laid out for the day. I like their lifetime warranty as well as trade in policies. If we decide to upgrade or my hubby just wants to buy me a pretty present, I'll direct him towards Shane again! read more

Service was amazing, I came in looking for a promise ring and received help from Joel Kramer. He was able to help me find exactly what I needed in a short period of time and didn't insist that I go over my budget. My overall experience was amazing. Definitely coming back for the engagement! read more

I don't know why I was skeptical of this place, but my boyfriend insisted we check it out (as he heard on their radio commercials, this should be your last stop). Within minutes we were both at ease, unlike other jewelry store experiences. Lots of natural lighting which makes you get an idea of what your diamonds will look like in the real world, not just under those fancy lights. Helpful and knowledgeable staff. We worked in particular with Dianna and she was sweet and funny and had lots of advice. She gave us options and was happy to pull out several items form the case. The selection was huge which made trying several options fun, so I could compare and mix and match, without having to imagine things in different colors and sizes. We were encouraged to walk around the store and check out the diamonds in the window using the natural sunlight. The ring was more then I was hoping for for about half the cost. We ended up buying 4 rings that day. One for the boy and 3 for me! I can't believe how please we both were with the experience. Oh and not to mention free cleaning, diamond replacement, repair and replating for the life of the ring! Forever! Really?!?! At no extra cost. read more

I've received excellent customer service with Woodbury's Shane Co. in the past, but today's experience was THE ULTIMATE. Our merchandising assistant, NICOLE, was outstanding. She knows her jewelry inside and out, which makes her extremely knowledgeable, helpful and efficient. She was very personable, patient and positive...making us feel extra valued and comfortable. I cannot express enough how pleasurable my experience was today, because of Nicole and Shane Co.'s remarkable customer service. THANK YOU! read more

Do not go here if you don't have a Shane Co. ring. I stopped in because I needed my ring resized and it is from a small jeweler in New York. They refused to work on it because it was not from Shane Company and one of the stones in it is moonstone. I understood when I got the ring that the moonstone would need different attention than say a diamond. They were not open to discussing different options and just pushed me out the door without asking if we needed anything else. We were considering purchasing our wedding bands then too, but felt unwanted. read more

My husband and I bought an engagement ring and wedding band at Shane Co. 10 years ago. I've always had it serviced every six months and things went fine until this fall when I asked for an estimate on it's worth for our home owner's insurance. They couldn't find me in the system at all and questioned if I really bought the ring set with them. Then they found me in the system but only for purchasing one of the 2 rings, not the set (even though we bought them as a set on the same day). It was so messy and I was being interrogated like it was my fault. Finally, they said that they'd look into it further and get back to me. I never heard back. I thought about calling them but I was mad ... My husband and I went to Kay Jewelers, bought a new set and I'm so happy that I'll never have to deal with Shane Co. again. They made it sound like it was my fault that they've lost all of the information in their system. NEVER GOING BACK. read more