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Shapard Lumber

5.0 (1 review)

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6 years ago

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Summertown Metals

Summertown Metals

2.2
(26 reviews)

Derek Stoll has been one of the most genuine, honest, and responsive people we've worked with…read morethroughout our home-building process. No matter how busy things get, he always takes the time to answer our questions, keep us updated, and make sure everything is handled the right way. Building a home can be stressful, especially with the countless questions that come along with it, but Derek has never once made us feel like a burden. His professionalism, communication, and character truly reflect the level of customer service you receive with Summertown Metals. We've been so impressed with the experience that once our home is finished, we fully plan on using them again to build our shop as well. Could not recommend Derek and the Summertown team enough!

Summertown Barndo build. All installed wrong color roof. Wrong color wainscoting. Wrong color…read morefloor. Bug infestation a week after moving in....called customer service redirected my call to warranty dept. Warranty dept said we have a lot of bugs in Tennessee....well hey, there is great quote. I have lived in TN more than 20 yrs. , owned 4 different houses....the Summertown Barndo build is the very first house I have owned which had bug infestation issues. Stink bugs in almost every light dome (about 30 of them in my house), each had to be removed by hand on a 12 ft ladder and cleaned. I work as a nurse (since 2004) and have heard and read about several patients falling from ladders. Before my Barndo build started I was contacted and assigned to 4 different building supervisors -- I did hear the one who oversaw my build is no longer there. The contract at Summertown is basically after move in they are hardly responsible for anything in the first yr. warranty. They offer "arbitration" in said contract I signed....I have asked about arbitration to receive a "we don't need arbitration" or no reply at all. My wrong floor color and wainscoting was corrected by Summertown. These guys are lock step in the wrong direction of what's good and has integrity. I was asked twice for more money after I had already signed my mortgage contract -- as if they were pan handling of things not mentioned until after I was close to moving date. It used to be here in TN and man's word was his bond. My building supervisor at the time told me everything could be corrected after I move in. The warranty dept. said no even to a light fixture installed by their hires (has no purpose), I kindly asked STM to remove it after I moved in, they said it's not our responsibility.

Walls Lumber & Hardware

Walls Lumber & Hardware

3.7
(3 reviews)

Walls is a great local hardware and lumber supply. They are very knowledgeable and will happily…read moreorder you anything they don't have in stock.

Be aware of walls plumbing and well company and make sure you get a Quote beforehand. I was having…read moretrouble with my well water tank, the water coming through my pipes to house was light brown and the pipe running to my reservoir tank was leaking. I was told by a plumber that is not license to work on wells to tell me that my tank bladder could be busted, being that he wasn't licensed to work on water well issues recommend walls well service. Up on this company's arrival, ( the son of the owner) to me that it was more than likely that the tank reservoir had a buster bladder. So he put in a new tank and wired the tank, when he rewired the tank and with no success with the new tank working, he then said it was probably the water pump had gone bad. ( keep in mind that pump was working fine prior to walls arriving) so I asked what would this cost, he said he wasn't sure because he didn't do the billing. So @ this point he said he would have to pull the pump to check the wiring and to see if it was a bad pump. He then stated that they charge 100.00 for service call and 100.00 per hour. So they pull the pump and said it was bad, ( even though it was working fine prior to their arrival) He stated that they would have to replace all the pvc pipe running from the pump or they would not warranty/Guarantee their work. After replacing with a new water tank and new pump and new pvc water pipe, it still did not work. I was outside watching and listening and keep the bees away because they were afraid of black bees, the conversation between the two employees was that he had wired the tank up wrong. That being said! I was billed 1700.00 for the first invoice, Then Week later I received a second invoice for 800.00 that they forgot to bill in the first invoice, up on viewing the two invoices. They charge me for a new tank, pump, 600 Ft of pvc pipe and countless of other items that I wasn't sure if it was items they used or not. They did charge 100.00 service call and what they said was 6hrs of work @ 100.00 per hour. I also got charged 130.00 for them using their host on their service truck, also got charged for items such as 3 roll of electric black tape and three fuses , they kept shooting the fuses because it was wired wrong too start with. I contacted the owner and his response was , at least everything is new now! What started out as a water reservoir replacement turned into a 2700.00 mistake on the sons/employee fault. It seems as if it was deliberately done too make more money. If you decide to use this unprofessional company, just make sure you get a quote. Not sure if this is a true honest company.

Shapard Lumber - buildingsupplies - Updated July 2026

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