Ok Home Depot, I see you...! And love you…read more I did get more done with your help. Had a back patio project for my little patio and wow. You had the best selection of stones etc for me to choose from. You made my life easy. Workers here went and got more pallets for me to choose from, could not have been more helpful if they tried - thank you!! Your extra effort made my house look so good. And honestly, at $11.50 a stone, best value ever. If one breaks I can easily switch out as needed. Y'all are the best.

This is a Must Read if u shop at Home Depot! I usually never buy extended warranties but did when I…read morepurchased a combination heater/ air conditioner at Home Depot.When the unit quit functioning after a little over a year when I tried to return it for another one, even though I had a 3 yr extended warranty I was told by the manager that they couldn't do anything for me and that Allstate insurance is the people I needed to contact, that was in small print attached to the receipt. With that said I tried to call them immediately and got a Chat Bot that was a miserable experience that kept me waiting for minutes at a time between questions to make it so miserable that I couldn't stand it which I'm 100% sure that was their intention. my point is from the second they sold me that warranty that was just free money for them because they new they would never honor it If there was a problem. Also buying treager bbq pellets their prices were over double the price at Lowe's! Seriously! A 40 lb bag was about $35 at HD and Lowes offers the exact product for $16. If u do ur due diligence u will see for yoursel. Needless to say I can't stop kicking myself for not shopping at Lowe's for all these years costing me thousands of dollars I'm sure. Please due yourself a favor and shop at LOWES !!! Sincerely, Craig Simmons

In some regards this review is a variation of a "toss-up" aka Heads or Tails. And the outcome very…read morewell could be dependent on customer service. In previous excursions to HD stores at various locations over the years and across the US, my experiences have run the gamut of fantastic (Heads) to Absolutely Awful (Tails) to Phenomenally Disrespectful (Lost the Coin). Bottom line for the most part is my perception is that Customer Service often is reflective of managerial training and support of local staff...and that goes all the way to the top of the HD Chain. (IMHO respect for Veterans often touted in their ads, needs to be more honest and more consistent. I'm not looking for a handout...just the respect HD says it provides....but only sometimes.) Fortunately, for this specific Franklin Home Depot and this curbside trip, Customer Service was a "Heads." It came with prompt, courteous attention to my purchase and the process of pickup. The store had what I ordered on line (in stock) and they delivered it curbside only minutes after arriving and checking in (via phone). The process of checking is was a bit cumbersome, but it worked! And ultimately it worked well. Heads!

This company is trash, I purchased a Dish Washer on 10/4 I was told it would be delivered on 10/21,…read morethey called at 3:00 pm it will not be delivered tomorrow, 10/23 we will fix it and make it right. 10/23 they show up 2 guys coming in calling me boss and man, and say you need a plumber, keep in mind I paid for delivery and installation, maybe they should have sent a plumber or, or I should of just went to Lowe's. edit: no need I have cancelled that order, cancelled my card and went to Lowe's down from your store and purchased the EXACT SAME product that will be delivered on 10/29. You guys dropped the ball about 4 times to many. Lowe's said the will send out a plumber or professional installer. How do you send someone to install something and they don't know how? Do you just toss appliances in box trucks in the morning and they put 2 random people in those trucks????? I'd love an answer? Also the link you sent doesn't work, that's PERFECT Home Depot standard!!!!!!

Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Good store .. came in for some Christmas presents . Stopped by the plant section . Took my dog ,…read moreshe loves to go Home Depot and Loews . The girls at the register gave her a cookie

This store is amazing l! Bought a new fridge and it blew…read moreout of my truck! Within an hour My fault totally and this store replaced for me! Over and above service!

The store was very busy on this Monday. They already have a great selection of Christmas items on…read morethe shelves. Shopping today for a dowel rod to hang a beautiful quilt a friend made for me. It is loaded with color.

After stopping at my go to place I ended up at Home Depot for a ceiling fan retrofit box. I walked…read morein and to the clean restroom. On the way I noticed where electrical parts were. I passed several associates on my travels. The electric box selection was well displayed and I quickly found the box I was after. Shelf checked out, paid my $6.28, and was on my way. The only interaction with staff was an unsolicited "can I help you with anything"

I contracted to have 4 closets organized in April. Sales rep came out and sold me closet…read moreorganization for $14,000. Sales rep told me that the installer was GREAT! He had been installing for her for many years and did flawless work. I did not get that installer apparently because he destroyed my sheet rock and did not install the closets as was laid out by the rep. I sent a bunch of photos to the office and they sent out the installers boss. The finish on a lot of closet pieces were missing the factory paint. Appears like I got second hand materials or things not used on prior installations. Looks like it was in the installers truck for a while. Installers boss came out on 6/21 and confirmed that the closets were not installed correctly. He seemed shocked. He said replacement parts would be in 2-3 weeks and they would come out (he and installer) and make it right. I have left many messages with no action. The guy at the office told me that it takes 4-6 weeks to get materials in and that the installers boss didn't know what he was talking about. It seems like everyone is pointing fingers at someone else. I just want my closets fixed so I can use them. I do not recommend using Home Depot and their installers in Tennessee. Do your homework. I wish I would have. Now I'm stuck with this and no one from Home Depot is assisting me. I am attaching a few photos of the problems.

This Home Depot is located on Powell Avenue in Berry Hill and is your standard Home Depot location…read morefor the most part. We popped in to scope their Christmas décor and exterior patio lighting. Both honestly were a bit of a let down. While I get the seasonal décor being limited because it's not there to stay, the limited options for exterior patio and yard lighting was a bummer. It was essentially an endcap. The store was clean, organized and in good shape. Service was non-existent, but we did not seek anyone out either. From entry to exit, we were not engaged at all. Passed several Associates on the floor and while we did self-checkout, the Associate running this area was on their phone during our checkout. Not a big issue, just surprising. Overall, this location is your standard Home Depot location and when in the area, if the need arises, I would have no issue swinging back through.

Just moved, so just needed to hit up a new HD. I've never thought any location was bad, but I…read moregenuinely like this one. Employees are helpful! Huge parking lot and convenient location. Wonderful taco truck right there for lunch or dinner. Clean store and shelves organized well. What they didn't have they offered to order in for my review before purchasing. Overall great experience. Zero complaints. Look forward to a long relationship with this location!

I wish I could give negative stars. Extremely disappointing experience with the tool rental…read moredepartment at the Antioch Home Depot. I rented a Mantis XP tiller for a gardening project, and while the employee started the engine in-store, they never actually checked that the tines worked. Once I got out to my project site with no phone service, I realized the tiller was completely unusable, the engine ran, but the tines would not spin at all. I returned the equipment 12 hours early, explained the situation calmly, and even showed multiple forms of proof/video that the machine was not functioning properly. Instead of helping resolve the issue, I was basically accused of breaking it, so I wouldn't have to pay the remaining balance, and told there was "nothing they could do." They repeatedly asked me why I didn't call and let them know that the equipment was broken. I first of all did not have service and second of all it shouldn't be my responsibility to let you know that your equipment is broken. The best offer was only 10% off for equipment I couldn't even use. The fact is, they were assuming that I didn't know how to work the machine and somewhat assuming that I had broken it. Frankly, I was offended that they would even say that when I had approached so calmly and nicely for what could've been a very normal situation I'm sure this has happened in the past. I walked in, hoping to just speak to someone and explain my experience and immediately was treated like I was up to no good and trying to scam them out of money. What made the experience worse was the lack of knowledge at every level I spoke to. I waited 30 minutes for a manager to tell me that the ground was too hard for a tiller to run, however, in the video I showed him of the tiller tines not spinning the tiller was not even touching the ground. Frankly, it was an embarrassing show of a lack of knowledge amongst so many different employees. I question how they're even able to keep their jobs. The entire situation was handled poorly from start to finish. I understand rental equipment can malfunction, but the equipment should have been properly checked before being rented out, and customers should not immediately be treated like they caused the issue. I've rented from other Home Depot locations, especially Cool Springs, and have never had an experience this frustrating

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

Inside service is quite good. People are friendly and helpful. Delivery that I received sucked the…read moreguy was rude, didn't attempt to ask where I wanted the order placed. Just a genuine a..hole. Lowes used to have good delivery people before they started outsourcing. If you get anything that needs to be delivered, you might be better off picking it up yourself. I will the next time.

Lowes visit 7/12 Jeremy, Luke and Julian ... cluelesss! 12…read morecustomers in line, one register open at 11:48am. Jeremy walking around, I guess getting carts? Luke, brand new, asked him if he could open another register, told me he was brand new. Can you get someone? I'll try, he replied. Girl watering within eyesight of register no help. Then I asked Jullian why she didn't call for help or ask Luke and Jeremy for help, she replied, " than would take a while". I saw customers leave, put their merchandise down and walk out. Train your staff to be proactive, customer focused, problem solvers!

Well they reached a new low today supposedly all worried about social distancing and germs but…read moreemployees on top of each other talking and NO one cleaning shopping carts or orange carts. Way to take care of your customers!!!Only because you can't give less. I have never gone there yet that the loading zone isn't parked full of vehicles that sit there for 30 minutes to an hour. I have address it with store manager he got so mad the other day he announced if you don't move them we will have them towed. No one came and he didn't follow through. Every Sunday most isles are blocked with gates to bring in more supplies trouble is most days no one's doing it. Most employees run if they see you loading heavy boards instead of doing their jobs. And rarely is there checkouts open usually long lines who think your there for their convince. Here's a surprise without customer's they don't need staff that don't want to work. Cashiers stand around talking instead of stocking. I have talk to several other contractors who are starting to go to other places apparently HD don't care. And their prices are higher than most other places now along with regularly being out of supplies for weeks on some lumbe A store director owes it not to give attitude but to fix the issue. A happy customer tells 3 or 4 people an Unhappy one tells everyone

Mike and Garrett went out of their way to help me order a washer and dryer. The first employee I…read moreasked for help was extremely rude. Thank you Mike and Garrett for being so nice, knowledgable, and helpful.