Found this spot via groupon. First time coming, it was easy peasy. Although, sometimes their phones…read morego unanswered.
Second time made an appointment, they didn't have the time I wanted so opted for the next available, which was 3:30. I called back within minutes and asked if I can change the time to 3:45, since my daughter gets out of school at 3 and I didn't want to run into traffic and be late. The receptionist told me, they schedule in increments of 30, understandable, so I told her what if I'm 5/10 mins late. She said 5 mins is okay but anything more, the aesthetician will probably ask that I reschedule. Fair enough, I took my daughter out early from school so I can get to my appointment in time. I arrived at 3:27, wooo hooo! And guess what, they didn't call me in till 4:01!! Like wtf, if you are going to instill rules and regulations for your clients, shouldn't your company follow them as well? No update, no I'm sorry we're running behind, nothing. They addressed another client who came in after me, but not me, really?! And called her in before me. The receptionist said we both had the same appt at 3:30, but she came in at 3:40, so why did she get a pass about being rescheduled. Then the receptionist had the audacity to apologize to another client because of the issue I was having. And after I addressed my concerns, she asked if I wanted to reschedule, ummm..I did not take my daughter out of school, drive in traffic for 40 mins, wait 30 mins to not be seen. Unprofessional! The receptionists and owners need better customer service skills.
Again, I wouldn't have been this upset if they told me from the get go, that they were running behind and kept me updated, or hell even did a courtesy call asking that I come in a little later. But sitting there for 25 mins wondering wth, and having to go to the back to look for someone to speak to, is unacceptable.
Both my aesthetician were good, they deserve 5 stars. But since this company didn't think my time was worthy, I don't think they are worthy of my time either. An hour spent here was 40 mins too long!
Bye Felicia!