Complaint- if the doctor is running behind (I have been waiting over a half hour), then let the…read morepatient know. My time is just as important as his. I hate when this happens. I would call if I was late knowing that they might reschedule me or charge me my co-pay, but it is the right thing to do! I love my ENT doctor but this level of disrespect is unacceptable. The receptionist was very busy, but she could have let me know they were running behind. Got to an exam room about 42 minutes after my appointment time and waited another 15 minutes to see the doctor. I waited and 65minutes to see the doctor and I only spent five minutes with him. My rant is to let you know that if you have an appointment here, block our two hours of your day. They will not tell you they are running behind. The doctors are great, but the lack of respect for their patients is dissap

Just got off phone with reception who was the opposite of helpful. Our daughter is a student…read moreathlete at University of Redlands over 3 hours from our home and her current ENT. She has been under the care of an ENT at home for 2 years, she is very sick right now and needs help. The receptionist rudely informed me their new patients will not be seen until June. Are u kidding me? You cannot see a local college athlete within a week for a sinus infection??! She also said she would need a referral...okay fine never heard of that we have a PPO. Thanks for NOT caring and. NOT taking care of college athletes in your area!

I really wanted to like this specialist. Unfortunately I won't be coming back. From the haste…read moretreatment of the staff on the initial phone call to the careless approach by the doc, I'm much happier to take my health into my own hands. Thank you for the diagnosis of acid reflux. No, I will not take Pepcid Rx for 2 months since it only makes it worse and I will not do Barium xray. My body is not a trial and error playground. When questioning my stand on not wanting to take this drug, your exact answer was: " you may get cancer later. If you don't want to take our suggestion, then you can go somewhere else. This is how we do things here." I'm sorry doc but your cocky domineering attitude won't make a patient feel safe. It repulses it. And fear mongering with cancer only works on unsuspecting victims who truly feel helpless alone. When I asked a deeper Q about not enough acid instead of common belief of too much (that is why Pepcid makes it worse by lowering it even further), you changed your story to, out of balance acid. For anyone interested, White Pine Needle tea works great to balance digestion and get rid of phlegm! Also no more coffee and dairy for me for a while. Already feeling better!!!

Genuinely the worst office I've ever been to the only reason I go here is because my insurance is…read morehmo and decides for me, ironically I work as a receptionist for a medical office which is why I'm making the complaint that the office people are extremely rude and have a problem doing their job correctly or communicating, they have canceled my appointment day of multiple time while I'm on the way to my appointment once for surgery at their center and once for a follow up after I've requested time off work simply because the FORGOT TO TELL ME that my insurance did not approve the surgery after being informed they would only schedule if my preautherization had go through. If you have PPO please choose another office they will waste your time money and gas I have no idea how to leave a zero star review or I would, but this is my fault for having hmo wish me luck on getting ppo insurance so I never have to deal with offices like this again

OPTUM SUCKS. Optum…read morehas turned the Redlands clinic into a non caring, money hungry mess. Beaver was like family where they really cared about the patients. Optum cares about ONE thing, MONEY. Beaver doctors have fled from this horrible company, leaving the few original doctors facing double patient loads, triple paperwork with no time to complete it and RULES, RULES, RULES that take away from the care that we used to receive. Optum is a disgrace and needs to be under review for their corrupt business practices. My review is for all departments, especially internal medicine.

I had a highly disappointing experience with Dr. Alvin Umeda at this clinic, following the…read moreSeptoplasty surgery he performed on me. I received negligent post-op care and poor communication which worsened my recovery. I wasn't given any guidance about common side effects that may occur post-surgery or how to remedy them and when I reached out for help via the patient portal, I received little to no response. I experienced constant vomiting, constipation, and throat pain for multiple days. During my first follow-up appt, Dr. Umeda dismissed the symptoms I reported which then developed into oral thrush the very next day, likely caused by the antibiotics he prescribed. I had to seek emergency assistance from urgent care and when I reported this to Dr. Umeda, he showed little accountability, argued with me, and made unprofessional comments, like questioning the validity of my diagnosis and saying, "can we be friends again?" There were unnecessary delays in prescription orders and overall poor follow-up which only worsened my recovery and resulted in me having to take additional unpaid days off of work. I cannot recommend Dr. Umeda (or this clinic) due to the lack of professionalism, patient care/education, and basic communication. I strongly encourage finding another ENT.

I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

I was referred to Doctor Sieberling almost 10 years ago. I had my doubts as I had seen two other…read moreENT doctors previously. The first said my situation couldn't be helped. The second said I needed to be on antibiotics for 2 months, which I did, and I still had chronic sinus infections. The second ENT at least referred me to Doctor Sieberling and I haven't seen anyone else since! Doctor Sieberling did a thorough exam and thorough testing on my situation. I ended up needing sinus surgery. Doctor Sieberling is truly amazing. She is an excellent doctor with fantastic bedside manner and a phenomenal surgeon. Her office staff is friendly, professional and responsive. I still continue to visit this office for maintenance care and check ups. I continue to be forever thankful for this office and grateful for Doctor Seiberling!

The office was very clean the people that work there are all so polite and friendly. the doctor was…read morealso respectful and cared about me to help me with my health issue. 10/10 I would definitely recommend anyone to the ent here

I've been coming to this office for almost 10 years. I was referred here from another allergy…read moredoctor when I needed sinus surgery. Doctor Sieberling is absolutely amazing. I LOVE her! She is an excellent doctor with fantastic bedside manner and a phenomenal surgeon. The technology here is state of the art and I couldn't ask for better care. The office staff is friendly, professional and responsive. Pharmacy refills are also a piece of cake. For now, I'm simply on maintenance care and checkups to make sure everything still looks good, and it does! So thankful for this office and Doctor Sieberling!

Dr Semental is a very professional, knowledgeable and caring doctor.l would recommend him highly…read more The hospital and staff are also top notch. I felt like I was in capable hands and that he was with me all the way.

Big waste of time, I lost two months dealing with his office. While they have every right to not…read moretreat me or disagree with the doctor who referred me, it would be nice if they would explain the reasoning to the referring physician. I feel the level of care in solving my issue was not professional, they do not have agree with the referring doctor, however they put me in an incredibly awkward place to try and explain medical rational when I'm not a medical professional. I asked three times for more detail and they were just defensive. It was a waste of time and with monthly exasperation of the condition time is not abundant. Find a ENT that will hang in until there is a treatment plan!

Wouldnt schedule me an appointment with an ent without a diagnosis... which is absured, since when…read moredo patients self diagnose to see a doctor? I told the rep all of my symptoms and i have ppo insurance but he kept repeating the same thing.

Friendly and nice staff! Staff have been welcoming and especially the specialist's that have been…read moreassisting us.

Oh my goodness! Dr. Nassar is so amazing. AMAZING! Everything about our visit was fantastic…read more His staff is great too! Dr. Nassar was patient, kind, he listened and he was thorough. I highly recommend!

I feel very fortunate that Dr. Mohamed Nassar is my primary care physician. I have been his patient…read morefor several years. He is very knowledgeable and friendly. He listens to my concerns patiently. He accurately diagnoses my conditions and provides me with an effective treatment plan. He explains things very well. He is an excellent physician who truly cares about his patients. The staff at the office is also very friendly and helpful.