OPTUM SUCKS. Optum…read morehas turned the Redlands clinic into a non caring, money hungry mess. Beaver was like family where they really cared about the patients. Optum cares about ONE thing, MONEY. Beaver doctors have fled from this horrible company, leaving the few original doctors facing double patient loads, triple paperwork with no time to complete it and RULES, RULES, RULES that take away from the care that we used to receive. Optum is a disgrace and needs to be under review for their corrupt business practices. My review is for all departments, especially internal medicine.

I had a highly disappointing experience with Dr. Alvin Umeda at this clinic, following the…read moreSeptoplasty surgery he performed on me. I received negligent post-op care and poor communication which worsened my recovery. I wasn't given any guidance about common side effects that may occur post-surgery or how to remedy them and when I reached out for help via the patient portal, I received little to no response. I experienced constant vomiting, constipation, and throat pain for multiple days. During my first follow-up appt, Dr. Umeda dismissed the symptoms I reported which then developed into oral thrush the very next day, likely caused by the antibiotics he prescribed. I had to seek emergency assistance from urgent care and when I reported this to Dr. Umeda, he showed little accountability, argued with me, and made unprofessional comments, like questioning the validity of my diagnosis and saying, "can we be friends again?" There were unnecessary delays in prescription orders and overall poor follow-up which only worsened my recovery and resulted in me having to take additional unpaid days off of work. I cannot recommend Dr. Umeda (or this clinic) due to the lack of professionalism, patient care/education, and basic communication. I strongly encourage finding another ENT.

Dr. Thompson saved me from a sinus infection that lasted more than 5 months. Anolther ENT did…read moresurgery and many rounds of antibiotics before I went to Dr. Thompon. Dr. Thompson did a culture on my first visit and discovered an antibiotic resistent MRSA. He then prescribed the correct antibiotic for a long enough course of treatment to cure me.

We were looking forward to our appointment after reading all of these reviews but once he walked in…read morethe door, he quickly presented himself to be annoyed, arrogant and rude. Basically spat out 3 choices I had which was over the counter med, and MRI as a stab in the dark or a 2nd opinion. (This was within about 2-3 mins of him entering the room). Said he has absolutely no idea what's causing my child's pain and said he couldn't even get a scope through her nose bc she has SO MUCH SNOT (repeatedly) and seemed annoyed we were even there when she had symptoms of a cold (she had clear nasal passage when appt was make weeks prior but had a slight nose cold a week before which she was recovering from). Rushed out of the room just as abrasively as he entered. Wow. My child was left wondering why he was so rude and whether she did anything wrong. Waste of time and money.

I underwent nasal surgery with Dr. Ashley Balaker on 8/21/25. It has now been six months, and I am…read moreno better than I was prior to surgery. At my follow-up appointment on 10/24/25, I expressed that my symptoms had not improved. Dr. Balaker performed a brief nasal scope exam that lasted less than a minute and stated that everything "looked fine." When I asked for a CT scan to further evaluate why my symptoms persist, I was told it was not necessary. I left feeling dismissed and unheard. Throughout my visits, I felt rushed and uncomfortable asking questions. During my last appointment, her bedside manner was particularly concerning -- she was not personable, appeared impatient, and at times rolled her eyes when I asked questions. As a patient who underwent surgery, I expected thoughtful follow-up and a willingness to investigate ongoing symptoms. After surgery, no one from the office contacted me to check on my recovery or schedule follow-up care. I had to call the office myself to arrange a post-operative appointment. Additionally, prior cultures had shown heavy growth of Pseudomonas aeruginosa, and I did not feel there was adequate follow-through regarding this finding. Finally, at my follow-up visit I was told there would be no copay. Four months later, I received a bill, which was surprising and frustrating. Surgery is a serious decision. Patients deserve careful follow-up, transparency, and to feel heard when they report persistent symptoms. Unfortunately, that was not my experience. I will not be returning to this provider.

In February 2025 I had been having what I thought were severe chronic allergies for months and…read moremonths despite taking allergy meds and doing saline rinses. I would constantly be sneezing out globs of yellow or green phlegm which was always embarrassing at work! Finally my PCP suggested I see an ENT. I had to wait a month to see Dr. Balaker which was a bit of a bummer but thankfully she was worth the wait! She saw me immediately at my appointed time and she had a caring demeanor. She did an in-office nasal endoscopy which wasn't painful or uncomfortable at all and immediately diagnosed me with chronic severe sinusitis (sinus infection that hadn't been treated or resolved for months). She's very knowledgeable and professional! She prescribed two weeks of doxycycline antibiotics to ensure it cleared out the stubborn infection and said to follow up if my symptoms don't clear up. I didn't realize how much pressure was in my face until I took the first day of antibiotics-I felt immediately better! It cleared up by week 2 and never had to go back. Overall, it was a solid, smooth experience. Thank you Dr. Balaker!

All of the office staff and healthcare professionals at Shohet Ear Associates are kind and caring…read more I just had my surfer's ear surgery today with Dr. Zuniga. This was my 1st surgery ever along with being put under general anesthesia. Dr. Zuniga is absolutely amazing. He is very kind, approachable, transparent, and communicates clearly every step of the way. I immediately felt an overwhelming sense of peace, care, and calm with his presence for my procedure. He is everything and exactly what any patient would dream of in a medical professional. I am happily forever grateful for Dr. Zuniga.

I want to express my deepest and most heartfelt gratitude to my doctor, Dr. Steven Zuniga, for his…read moreexceptional professionalism and his incredible care for his patients. My story began with discomfort and hearing loss in my right ear. At first, I went to a doctor who diagnosed me with a middle ear infection and prescribed antibiotics. However, the treatment brought no relief. My condition only worsened -- I continued to experience pressure, discharge, and pain. Later, it turned out that the diagnosis had been incorrect. The real cause was a fungal infection, and in such cases antibiotics not only fail to help, but can actually make the problem worse. Because of this mistake, the disease progressed: the fluid that had built up behind my eardrum eventually developed into a cholesteatoma -- a serious and dangerous condition that can destroy the ear's delicate bone structures and threaten one's health. Almost a month later, when the situation had already become very advanced, I finally came to see Dr. Zuniga. From that moment, everything changed: I met not only a brilliant surgeon, but also a remarkable human being. From the day of the correct diagnosis until the operation, there were many worries and difficult moments, but at every stage Dr. Zuniga showed incredible patience, compassion, and support. I always felt safe and knew I was in the very best hands. The surgery, which I underwent more than six months ago, was a success. Today, I feel wonderful. It was a truly complex procedure, but the result has been nothing short of a gift. Words cannot fully express the depth of my gratitude: it is relief, joy, and the overwhelming feeling of having been given back a full and normal life. In addition to his outstanding professional skills, Dr. Zuniga possesses rare human qualities -- kindness, attentiveness, and genuine care. People like him, who practice medicine at the highest level while also giving so much of their heart, are a true blessing. Meeting Dr. Zuniga has been one of the greatest blessings of my life. On behalf of my whole family, I want to say: we thank God for sending us such a doctor, and we will be forever grateful to Dr. Zuniga for everything he has done. May God bless him and all the physicians who serve their patients with the same devotion and love for their calling.

Dr B is a master at his craft. The short version...he is the one…read more From my initial introduction Dr Babaganian was professional, through, open and shared every option and detail of my surgery. The guy is a superhero. This was my second surgery with the Dr. This one more complex with certain risks. My family was concerned. Get a second option they said. My response, why would I want another opinion when I already have Dr. Babaganian. For the second time my surgury worked out perfectly. Perfectly. My family can't understand how I could have major surgery without suffering. To tell you the truth, I am a little confused myself. But its true. Thank you Dr, I appreciate you so much.

Dr. Babajanian was recommended to me, as the best in his field, by a number of well known…read morephysicians when, a few years ago, my husband, who was ill at the time, had a severe problem with his ears. He was so kind and comforting and extremely proficient in determining what the cause was and what treatment was needed. Recently, I had a very unique, hereditary type of ear infection that most doctors would not have seen nor treated before. Dr. Babajanian recognized the problem immediately and started treatment, then took me into emergency surgery within less than a day's notice. I am so grateful for his vast knowledge in this field of medicine, his compassion and consideration for the pain I was in, and the ease of communication he has with his patients. Thank you, Dr. Babajanian. I will always highly recommend you! P.S. You also have a very kind and friendly staff.

Please don't go this place I spend over $4,000 because I have sinus issues and I went to this…read moredoctor because the right side of my nose was collapsed and I couldn't breathe. He performed surgery on me. I paid $2,000. Two months later, the problem persisted. He told me that he was going to charge me another $2,000 to put in implants like glass needles, but one broke and he went and said that it was normal, that it had to heal. I've been going to see him for 3 months and he didn't want to see me anymore, that it's normal, that I'm fine and my problem is worse. Each visit costs $50 and it was like 8 times.

A few things about this office.... They do not return calls, voicemails, or emails. Terrible…read morecommunication. I called this office about getting a referral outside of my Optum Branch they said yes of course. 3-6 months later when I made the impossible happen, they told me no. Way to get a patients hopes up by saying yeah look into it and the same very encouraging person at the beginning of the whole process tells you NO, even though the insurance company and Optum had approved it. I wouldn't recommend this office for the terrible communication and care.

DO NOT PATRONIZE. I had an awful experience with the Dr and…read moreRN prior to seeing the Inspire sleep apnea Dr. He( they) had ZERO " Bedside Manner " and were cold, pompous and arrogant. Condescending and lacking a scintilla of empathy and adherence to their " Hippocratic oath". A genuinely poor reflection on the INSPIRE Brand itself--and such a completely unfocused approach to patient- centered care. I was so turned off that when asked by an INSPIRE representative( post the appointment ) if I would " care to shift to the Eisenhower Sleep Study " -- I replied that I would never engage with any entity associated with the INSPIRE PROGRAM. A pathetic example of Medicine and colossal failure in patient handling. The team at Desert Cities need extensive training in patient management and engagement-- and should be required to read Dale Carnegie's classic book on human interaction and behavior-- "How to win friends and influence people". Because this office LOST in both of these categories. Note: This honest review joins a LONG list of ONE-STAR reviews. And it frankly appears that Desert Allergies does not value|care|endeavor to address their underwhelming method of services. Because the " Hits" just keep on coming! HARD PASS.

I'm not a person who leaves negative reviews but my experience at the La Quinta office was…read moredisappointing enough that I felt the need to say something, This was my second visit and once again, from the moment I walked in, the environment felt unwelcoming! I was not greeted at all. Instead of a simple hello or acknowledgment at check in, a staff member pointed at a wall with a tablet without a smile or courtesy. I then spent approximately 45 minutes in the waiting room, observing both the front and back office as they avoided eye contact and acted visibly annoyed when asked questions. I have nothing negative to say about the doctors themselves; however, the behavior of the office staff reflects poorly on the practice as a whole. I strongly encourage management to provide additional customer service training, as the staff is unfortunately creating a very negative impression for the patients.

I am a new patient of Dr Shohet. I recently went to see him to have my hearing evaluated. His…read morestaff was professional, and he took the time to ask questions and listen to my concerns. The most impressive thing about him was that after I had an MRI and he received the results he called me immediately to let me know that everything was fine so that I didn't have to worry for the next 10 days before my next appointment with him. I don't know another physician that has ever done that before. I just want to sincerely thank him for taking the time to do that. I would highly recommend his office! Thank you Dr shohet!!

We have been patients from Dr Shoet for many many years, and we only have friendly, excellent,…read morewonderful and the best professional with Dr. SHohet as our ear Doctor and Counselor. Bravo for Him and all his team. Gudelio, Fanny Friedstadt and family.

Ive never met the dr. But on Juneteenth FRIDAY…read more I call to het a referral since the dr. Is an EAR SPECIALIST, the sorry excuse of a receptionist front office personnel gave me numbers that do not work. Said she didnt have an ENT on her list, then miraculously found an updated list when i said i would like the drs. email, of course the number DID NOT work. I understand this is a HARD PROFESSION...everyone is leaving California. But it is unacceptable, no matter where you are when you are dealing with the live of another. Please adjust your attitude and realize ONE DAY THIS COULD BE YOU,as miserable as you seem to be right now... May i respectfully say, it wont get much better if you dont do your job. You help yourself when you help others.

Very nice. She explained what the problem was made a great diagnosis and explained it very clearly…read moreto my son and the treatment plan was printed out. Had a follow up . I liked the size of the office as it wasn't a large multi doctor practice which is pretty common in Los Angeles .