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9 years ago

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Lifestance Health - Zoom waiting room

Lifestance Health

(8 reviews)

LifeStance flexibility is ranked a zero. The billing is iffy. When i 1st signed up, it was $35,…read morethen after 10 visits, the price goes up to $40. I wanted to cancel completely. Then they backed charged me for those pass appointments. If it wasn't for liking my therapist I would have. A major problem with LifeStance is they leave no room for emergencies. I work for a living, a family, home and things happen. They force you to adhere to a 48 hour cancelation, during an emergency. My issue is they don't give allowance for holidays and weekends. They are charging me $100 for cancelations for an emergency. I wanted to reschedule the following week. I am looking for another facility to get serviced from. The fact that they are closed, but, they have operators on duty, that don't count. They are already pricey for their service, but, to be unforgiving and lack flexibility and transparency im not sure if I will remain a patient. I don't believe in the penalty system especially when you have an emergency. I wish that I would have looked at yelp before signing up with LifeStance.

Terrible experience with Melanie Stentter on the first video consultation. I kept waiting on zoom…read morelink to be accepted on the video call when she finally called me on my cellphone saying I didn't join the video call and would need to reschedule. She affirmed that the issue was on my side since she never received a notification of patient joined the call.Rude, impatient and unprofessional!

Shari Pescatore - c_and_mh - Updated May 2026

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