I see that it is "closed," and all I can say is that they should close! I had a horrifying experience with them today. I have bought my nice furs from Bergdorf's, Maximillion at Bloomingdale's, Saks and Neiman Marcus--I have top of the line furs. I had been letting Sharnelle store them. Last year was fine. They picked them up, and they delivered them after storage, and I signed for them. This year they picked them up last spring, and today they were supposed to deliver between 11 and 2:00. I live on the Upper West Side in Manhattan. At 2:00, after waiting for them all day, I called (for the second time about the delivery).
They LIED and said, "I delivered, and the doorman called you, and you were not there." The doorman, who has been the perfectly reliable and honest doorman of mine for three years said, "He is flat out lying. He dropped off your furs like it was dry cleaning in this plastic bag, and I asked, 'Do you want me to call her?' and the Sharnelle fur guy said, "No." The doorman asked, "Do you want to go up to deliver them to her?" The Sharnelle fur guy said, "No."
I assume this was because he felt rushed with so many deliveries --I had been told earlier they were very busy when I called about when they would be here--but that is no excuse. It is EXTREMELY UNPROFESSIONAL AND DANGEROUS to leave expensive furs with anyone but the owner, especially when the owner is waiting on the delivery!
When he accused me of not being home I said, "Why didn't you call me? You have my cell number. You should have called me yourself before just leaving them." He did not even apologize.
I said, "How could you do this to me? My furs are so nice, and if they get stolen, that is that because you did not leave them with me, and I never signed for them, and you have been so unprofessional that I will never leave my furs with you again!"
I was so thankful that they were all there, but I had five pieces; for all I knew they had only dropped off two or three! This is no way to do business. The heading says they are "CLOSED". Well, hopefully so! I can only hope it was not because they stole someone's furs or "lost" the furs on delivery or whatever. These people are liars. Do not deal with them. read more