I was recently a patient at Friendship Manor Nursing for about the 6th Time…read moreThere is a beautiful woman in the Activities office that I wish to highly commend named Jocelyn She is ALWAYS so smiling, courteous, and professional with ALL of the patients as she tries to engage us in the Activities of the Friendship Manor family of patients

I had a family member here for 3 weeks in November after a hospital stay due to back pain…read more The staff were nice and attentive which is what anyone could ask for. My family still took shifts watching over our loved one just incase. They did accommodate the food texture for someone who doesn't have teeth to "soft and moist." We were happy that the meals were mostly consumed (but it was still too salty to their liking). Physical therapy was given 4-5 days a week which helped a lot. Showers were on a schedule. The facility kept us up to-date on the progress and resources for us checkout. Note: Parking may look tough where they have a roundabout in front of the place but there's more parking to the right of it. Make sure you sign in with your vehicle information so it doesn't get towed. Thank you Friendship Manor for doing the work you do.

My dad got an infection, went to the hospital and declined rapidly. He ended up at Parkview and was…read moreonly there for a few days before he passed. Every single aspect of Parkview Home was perfect. The house is clean, quiet, comfortable, peaceful. The nurses are excellent- every single one of them. They are kind, gentle, caring. They made his sudden and unexpected passing much less painful for our family because we knew he was in such good hands. We have discussed on several occasions how perfect it was to have him go there. We will never forget what they did for our dad. I truly hope there is a bed open if your family is in need of one. You will be lucky.

My mom came to Parkview hospice home after 2 weeks in sharp hospital. The staff is AMAZING! From…read morethe moment we arrived they were so kind and patient they explained everything to me in detail and comforting way. My mom was there for 2 weeks, and they were so attentive, kind, compassionate. Kept her comfortable, clean/bathe, checking on her every hour, turning her. The nurses and staff were very welcoming of our family coming to visit, my brother and I, plus our significant others spent days with my mom and we never felt unwelcome, they checked on us as much as they checked on my mom. On my mom's second to last day her family came to visit her, about 20 people, some in the room with her some out in the living areas, we were as comfortable as if it was our own home. It was truly a full circle care. I'm forever going to be grateful to Parkway hospice home and Sharp for making my mom's last moments as comfortable as they can be, under the circumstances.

In early February, my 93 year old Mama became very ill and had to be taken, via ambulance, to the…read morehospital where she was diagnosed with Influenza A and Sepsis. She stayed in an acute care hospital for one week and was transferred to Paradise Valley Manor and Health Care Center in National City, CA, to get her strength back before she was able to go home and be independent once again. Upon arrival, we marveled at how neat, clean, and beautifully appointed the facility was inside. The two ladies at the front desk, Sandra and Karina, couldn't have been more welcoming and friendly. The various staff members greeted my precious Mama with smiles and compassion and were all so very kind. The Administrator, Aaron Burrup, came in and introduced himself. He shook her hand and made her feel right at home. Amanda, from Admissions, made sure she was comfortable in her room. Her Charge Nurses, Megan, Judy, Edwin, Marisol, and Mila were very helpful and accommodating and worked with us as we shared our concerns. Faye, Karina, and Utzhi, her attentive medication nurses, made certain they continued her regular medicinal regime and if she had a special need, immediately got Doctors orders to help her with whatever arose. Her CNA's were outstanding. Esmer, Cita, Vilma, Cynthia, and Edwina treated my sweet Mom with the same love and compassion they would treat their own Mothers. They would greet her with cheerful smiles and warm hellos many times every day. They sang to her, helped her with her daily personal needs, tenderly helped her shower, neatened her room, and made her laugh. How important these things are when you are yearning to be home to be with your family. They truly become a lifeline. The housekeepers were amazing at keeping everything neat and clean. I never smelled urine or any other unpleasant odors the entire time my Mom was a patient in this facility. Her Physical Therapist, Rayne, was extraordinary. Whereas upon arrival, my Mom was so weak and dreaded therapy, Rayne encouraged her and cheered her on as she worked hard and built up her strength. He gave her the support and fortification she needed and taught her skills she will use the rest of her life. Her Occupational Therapist, Lauren, was so patient and thoughtful as she shared her expertise with my Mom so she could eventually go home and live independently again. These two Therapists infused their strength into my Mom and are the reason she is so much stronger now. With the collaboration of this hard-working, dedicated team, my darling Mama was able to go home today in better shape than before her illness. They provided excellent care for her, both physically and emotionally. Our family is extremely grateful and appreciative to the entire Staff of Paradise Valley Manor and Health Care Center.

I spent 40 days here recovering from spinal surgery. I was on the 3rd floor. The staff was…read moreawesome. So much better than I could have imagined. Lily, and Carmelita saw to it that I was clean and had everything I needed. In the past I heard horror stories about skilled nursing facilities. Paradise Valley completely changed my mind. Fantastic care by all the staff

I am a current resident of this facility. I have resorted to coming to yelp to warn people about…read morethis place instead of raising hell and making waves while I am here. I am in fear of being mistreated for the remainder of my stay. I will say though, some nurses have been great and they know who they are. Since the day I have arrived I have documented everything about my experience, the malpractice, the neglect, the work ethic of this staff, the lack of advocacy from the CASE WORKERS, ABSOLUTELY EVERYTHING. For the entire month of May I have been bedridden. I was given the option to sit here for a month until I am approved to start PT again, or sit at home and come back. I definitely made the wrong choice because this entire month has been absolute hell and I regret choosing the benefit of the doubt over my own health. I also assumed I would be in the best of care rather than putting myself at risk of falling. I know now that I should have made efforts to find another facility, but my main focus should be MY RECOVERY and this place seemed to be the best rated one that my insurance allows. My heart breaks for these other residents that don't feel cared for or feel any progress with PT and the activities dept. Activities feel like they are limited to basically a brain-dead type of person because theres is absolutely no stimulation or REAL activities. The part that hurts me the most, especially after seeing another similar review, I'm having to do my own physical therapy while in bed. They send one person thats working pro bono to stretch my limbs 3 days a week. Even though its short & brief she is a Godsend and the only humane person in this place. I have been put on and off of working with PT to help progress my recovery, but no one has given ANY clear straight answer as to why. I requested to speak to a case manager 5 days ago and for the last 5 days have repeatedly asked...nothing. This may not bring any closure or change, but people need to know for the ones that are unable to advocate for themselves. Be cautious when considering short or long term care at these facilities. I guess when it comes to this one in particular, insurance plays a big role into how you are treated as a HUMAN BEING and it is completely barbaric. This is my first yelp review ever in my life and its the most horrific one. If anyone has any pointers on any more avenues I can go down to have my issues addressed please let me know!! To give even more perspective on how this facility has been run: From my notes: 5/21/26 4:30AM staff found my roommate COMPLETELY ON THE FLOOR, not knowing how long she had been there. That concerns me because they usually change her DAILY starting at 3am. Plus, shouldn't the overnight staff be checking on residents throughout the night? THE STAFF HAD THE NERVE TO ASK ME WHY DIDNT I HEAR HER FALL AND HAD I KNOWN THAT SHE FELL!!!! I was asleep!!!! I will do my best to advocate for her. No one should have to go through that. I'm not even sure if she has family to contact or help her cope through that traumatic experience of being in the dark, on the cold hard floor, and alone.

This is a terrible facility, I won't recommend anyone leave their loved ones in the care of this…read morefacility. My father was there under 5 days and I pulled him out "MA". According to my dad they did but 5 mins of PT a day and none on weekends. They forgot my father in the toilet 20 mins. They didn't shower him. They didn't check on him. They came in to feed and give pain meds and that's all. The halls on the long term side smelled putrid. The call button in the room was broken and they didn't notice, my dad told them. My father ended up doing his own PT. I brought my dad home with extremely odor and bedsores. While going in to visit signing in wasn't not mandatory. The customer service is very low, asking questions and making sure my loved one is taken care of means I have attitude. Speaking in a regular tone but saying comments or asking questions they don't agree with means I'm getting loud. It gives of couldn't care less facility. I care for my loved one and their care wasn't there and that's extremely unacceptable. If I could give you any advice is look for a better facility. The admin director was puzzled when I mentioned this when taking my dad, it's hard to believe they are unaware their standards are low. Mine are not. My dad is now comfortable, clean, and happy at home.

We are deeply grateful for the compassionate and attentive care our 96-year-old mother received…read moreduring her stay at Jacob Healthcare, with special mention for the following nursing staff at Moss Unit: Malika, Giovanny, Veronica, Jasmine, Michelle, and Liliana. Each morning, my mom was thoughtfully dressed and cared for with dignity, which meant so much to our family. The staff showed remarkable patience and kindness, especially in helping her with frequent toileting and ensuring she was always clean and comfortable. When she first arrived after her fall, she was in significant pain--so much so that even turning in bed or transferring was extremely difficult. The team handled her care with such gentleness and understanding during that challenging time. Thanks to the dedication and support from the rehab team, she made steady progress and, within just three weeks, was able to leave and walk again using her walker. We would also like to extend special thanks to the Director of Nursing, Alice Famador, who consistently went above and beyond--taking the time to personally address any concerns, even outside of regular working hours. That level of commitment and accessibility truly made a difference. We also greatly appreciate the excellent coordination of care with the team from St. Paul's PACE, (special thanks to Bo, social worker), which helped ensure a smooth and safe transition back to her assisted living. Their collaboration and attention to detail gave us confidence and peace of mind during the discharge process. Special thanks as well to Dr. Jaime Stull, who made herself readily available to promptly address any issues. Her thoughtful guidance and collaborative recommendations were invaluable and deeply appreciated. My family sincerely appreciate the professionalism, compassion, and hard work of the entire team. From: Dr. Aireen Gutierrez. (UCSD Dept of Geriatrics)

Did my CNA training here. 1. The nurses are not caring, not…read morenice and completely useless. They are quick to tell you what you do wrong but don't offer any assistance in helping you grow. 2. Patients are left on the toilet calling for help and nobody comes to help them. They are completely helpless. 3. The DON a short Asian lady is a rude ass buffoon. She not only gives incorrect info but yells at the cnas. Don for the day is a better term for someone like her. She is rude and horrible to deal with. 4. I know patients who were here who often complained they were brutal and extreme when it came to patient care. They were left worse off then 5. Leo one of the rnas made it a a point to let us know where he stands politically. Why is that an issue? Because nobody wants to know what you voted for especially with how things are.

Decent food decent the workers (i.e,) medtechs caregivers are all excellent)the food is okay though…read moreI don't believe the reviews are all in. Within walking distance to Subway sandwich shop and the giant CVS @ 7th and PlazaBlvd

Let me start by publicly thanking Sharon @ Plaza Village for doing a remarkable job in EVERYTHING…read moreinvolved with taking care of Mr. Jones, my former high school history teacher. Truthfully, I am handful to make happy, as I expect everyone and everything to work professionally perfectly. 99% = OMG = what a fabulous job. Thanks to Sharon and the entire operation at Plaza Village Senior Living. 5 Star review in every way possible.

This is a little late...My wife spent 2 months here, Jan-Feb of 2026. Recovering from a broken leg…read moreand arm. I can't say enough good things about South Bay. She had a private room and received excellent care. The first month she was bedridden and needed help with everything! Second month the PT started and progress was evident from the start. All staff were exceptionally helpful,friendly and respectful. Meals were more than plentiful, they may have gotten boring after a month but when preparing meals for 80-90 patients you can't please everybody. The PT staff was amazing, without them I am unsure just how fast her recovery would have been. This facility was spotless,nurses and assistants were great..Highly recommend. Terence Murphy

These awards that this place has received mean nothing…read more My fiancés father was admitted here last week. Found out a few days ago that he fell on the floor and was not found till a few hours later. At that was because he was banging on the wall and called his wife. His call light was on. Like wtf? Are they not checking the light and alarm?? When we came to visit him, found out he was in a diaper while the other day he was walking to the toilet. When was this change? The nurse saying that she didn't know and she just started being under his care. Ummm doesn't the other nurses give reports??? We aren't stupid. If you care about your loved ones please do not send them here! The staff are rude and will not assist.

I would not recommend this place. We were unable to tour the place before going or we never would…read morehave picked this place for my father. When my family arrived, we were brought to my dad's room where he was sharing with another individual. The bedding was stained. In the bathroom that was shared with multiple individuals was unsanitary. It had brown-stained towels wrapped around the base of the toilet and smelled strongly of urine. My father was also told that he needed to relinquish his electric wheelchair and would be given one of theirs. He's informed they would "try" to find one with neck support, but could not promise one would be available. He absolutely must have neck support at all times and a standard wheelchair would not have been able to provide him the support he needed. He also does not have the strength or mobile to be able to push himself in case of an emergency. If something were to happen he would have been trapped. He was there from around 3pm to 8am the next day and at no point did any staff come to the room to check on him and see if his needs were being met. The only staff interaction happened in the middle of the night when he called to have his roommate turn off his TV and was told his roommate could watch TV at full volume all night if he wanted to, which he did ensuring he got no sleep that night. I came the next morning to remove him from the situation. Upon check out they lost some of his multiple RX medications that were later found and had to be mailed back to him. Essential RX medications should never have been lost in the first place which only added to the stress of the experience. This sad facility overall was not a place we believe any veteran should be subjected to.

Based on the so-called 5-star review from Medicare and US News & World, I selected this facility…read morefor myself when I needed support recovering from surgery. Even before I arrived, as I waited in the hospital, the center showed issues by not returning phone calls made by my case manager. Four days elapsed before they responded. Don't believe the false promises made on their website, such as "Prior to admission, one of our admissions staff will reach out with a phone call to give you a brief explanation of what will happen upon arrival. They will also set up a time to have an initial meeting." Neither that call nor that meeting ever occurred. I gave it a week. The staff that I met and who took actual care of me were industrious and gracious, despite being overworked and (probably) underpaid. However, the services that I expected, such as extensive PT to improve my physical strength and flexibility, and the promised OT sessions, including learning how to get in and out of a car and learning how to use a tub bench, never happened. The meals were occasionally meager (one slice of plain bread and half an egg), sometimes tasty, and never included fresh fruit or vegetables. Part of recovering from anything should involve healthy nutrition that is based on fresh food. But I'm sure the industrial-sized cans of whatever are significantly cheaper. The incessant beeping of unanswered calls and the screaming/yelling of a woman parked in the hallway most days made for a disturbing and challenging environment in which to try and rest and heal. Without notifying me or asking my permission, the staff changed the days, times, and locations of scheduled doctor appointments. Imagine my surprise when I decided to double-check the status of appointments. Early on, I slipped in a puddle at the base of the toilet shared by two rooms (4 patients). My right foot (non-weight-bearing foot in a splint) slammed down on floor and my back slammed into a grab bar. Staff said that the puddle/leak had been previously reported to maintenance. Maintenance stated that the toilet was fine. Every day for the remainder of my stay, the floor was wet and a towel was required to mop it up. When I informed PT that I was having chronic back spasms and pain after the fall in the bathroom, the staff said that they would provide some sort of back support. I asked about the back support again the next day. The back support was never provided. The understaffing presents definite challenges for both patients and staff. When you are non-weight-bearing and you rely on staff to obtain medication or use the bathroom, you must be prepared to request medication several times, because they will forget and you will suffer. To avoid developing a UTI and being forced to foul my clothing, I learned early on to request access to the bathroom before I seriously needed it. It might easily be 30 minutes before anyone's available to assist you in getting to the toilet. The requirements that they were supposed to fulfill, such as ordering a walker and restarting my in-home PT and OT, failed to materialize. I made several visits to their office before I discharged myself to make sure that they had placed orders. I don't know if they were lying to get rid of me or just because it's standard behavior. After I discharged myself, I expected the walker to arrive at my home and the home-health care to resume. For the next 10 days, I called repeatedly to ask what the status was. No one responded. My case manager from my insurance company also called, and they failed to respond to those calls as well.