WOW...my primary Dr.lin is out, who is a great great doc, but my health care needs and concerns are pretty much being ignored, all due to a Dr Pelayo-Garcia. Of course no one wants to work with me or help me because he is not a good health care provider. I've been treated like a drug addict, even compared to Tom Petty... which is funny cause I don't use or even drink. And they still made me do a drug test, what a joke. I'm super physical, so having a jacked up back doesn't help the head. Most jobs that deal with kids, patients, etc only have a small percentage of people that actually care, the rest just do their jobs. I will give the liaison credit for being honest that my care would suffer until Dr Lin gets back. But it's unfortunate since I am a chronic pain patient who needs back surgery again and on top of that have a mental illness. I do pay a ridiculous amount for my healthcare and one day when Lin leaves, I will leave this location. Very disappointed how one crappy Dr can make your life even more unbearable. Thanks read more

This is the best medical facility in the South Bay Area. The administrative staff has amazing customer service skills, especially in the pediatrics department. The lab technicians are amazing with the needle. They make blood drawing seem easy. The nurses are by far the greatest people on earth. The doctors are all lucky to have such amazing team members making this place a five star resort!!! read more

Sharp Rees-Stealy Otay Ranch - Pediatrics - Medical Centers Near Me - Chula Vista, California

I have the sharp reese steely health plan. I have came to this location for a couple years now and every visit I have is always a great experience. All the staff are very kind and personable. I had my visit today with Dr. Blair Henderson. I never have to wait more than 5-10 minutes to be seen. I had my 2 year old son with me during the visit and she was very patient with him. 2 year old are a hand full but she was great with him. She asked him to help her and even wiped his boogers from his nose with a tissue. She made me very comfortable during the insertion of my current birth control method Nexplanon. She explained the side effects in detail and put other options on the table. During the insertion I didn't feel the needle during numbing or implementation of the device. She was very thorough. I enjoy coming to this practice and appreciate everyone. Thank you. read more

Sharp Rees-Stealy Otay Ranch - Nexplanon insertion success. I didn't feel a thing. - Medical Centers Near Me - Chula Vista, California

Ive been coming to this place since I was a child, now as an adult Ive had to switch to a different primary physician. Dr.Brian Wilson has been my physician for almost a year, & for the love of God, He cannot give me a clear diagnosis!!! Ive done 2 CT scans, 2 ultrasounds, tried all sorts of medications & STILL, he cannot give me a clear answer! At one point he even suggested everything was "all in my head"! I switched physicians today, she actually listened, & we are going a different route with my treatment. Will possibly be back someday, just not the same doctor! read more

I do not recommend Dr. Henderson in OB/GYN. She did not listen to my concerns and later when I complained I learned that she was not totally honest with me. The only good thing she did was refer me out to someone else. I complained to the Patient Liaison in writing. I NEVER got a written reply and after I inquired months later, she admitted that she had forgotten about my case! Really, really poor care and communication all around. I have been to many SHARP physicians over 30 plus years and this was by far my worst experience. Stay clear of Dr. Henderson for GYN concerns. read more

Previous to the Affordable Care Act passing, I would have given this place 5 out of 5 stars. I loved going here, I think the doctors and staff are great, I could always schedule a quick appointment, and it is close to my house. Today (4-3-14) however when I tried to schedule an appointment I was told the soonest my doctor would be able to see my was on the 16th. Then, when they tried to find any doctor or intern or janitor that seemed like he might have a good will hunting vibe to him, I was told the soonest would be on the 8th. So the reason for 1 star is because regardless of how great a facility is, if it isn't possible to visit that facility what is the point? As a result I had to pay double the normal amount in order to go to Urgent Care that was four times as far away from my house. Like, I am not going to the doctor for a haircut. I can't schedule being sick two weeks in advance. Sad. :( read more

This review is for a purpose of expressing our dissatisfaction to Dr. Gonzales' medication decision making with a potential to cause patient's harm rather than improvement of patient's health status. On 27 Oct 2021, Dr. Gonzales has seen my husband for a routine follow up visit. During the visit, Dr. Gonzales has replaced Lipitor 40 mg po qd with Crestor 20 mg po qd for treatment of "hyperlipidemia". Dr. Gonzales has explained a reason for switching Lipitor to Crestor as "Lipitor was associated with dementia." However, Dr. Gonzales was fully aware that my husband had just been diagnosed of dementia with an abnormally high CK 295 unit/L (26 Oct 2021) associated with a long-term use of Lipitor on 15 July 2021. At the time of switching medication, LDL was 100 mg/dL, superb for a 70-year-old man without known cardiovascular risk factor or family history of premature death associated with cardiovascular disease. After taking Crestor prescribed by Dr. Gonzales, the CK level was increased to 827 unit/L on 2 March 2022 and the ALT has changed from normal 35 unit/L on 26 October 2021 to high abnormal 56 unit/L on 2 March 2022. Moreover, Crestor has been pulled from markets by FDA due to its notorious side effect of rhabdomyolysis, leading to acute renal failure and death at the time of prescribing. In our view, Dr. Gonzales has failed to weigh risks (dementia, rhabdomyolysis, renal failure, and death) and benefits (normal LDL for patient's age) for his patient. We were extremely disappointed with how Dr. Gonzales has treated his patient in this case. I am poting it for the second time as the previous one has disappeared from this website. I look forward to discuss this case with Sharp Medical Group leadership if given an opportunity. Very Respectfully, Jian Hua Liu read more

Don't EVER EVER go to Dr. Michael Wilson's office. His office staff is completely inept. They refused to answer the calls from the mortuary after my mother passed. In doing so, her Death Certificate wasn't signed and we couldn't bury her at her funeral! They had been trying to get ahold of any doctor from that office for over 7 days. After the funeral I called to get answers, Dr. Wilson's office said "you can call back when you aren't upset"..... then she hung up on me! Sharp hasn't been the same as it was 2 years ago and my family has been going there for over 30 years! Go to any other office BUT the one on East Palomar! read more

I highly recommend Dr. Lisa Johnston OBGYN. I was referred to her by one of my good friends as I was not happy with my previous doctor. I am glad I made the switch. She is the BEST at what she does. Let's just say she saved my life, and relieved so much of my stress! She made me feel at ease regarding my condition as I tend to freak out when it comes to my health. She is personable, kind and takes her time to listen to your issues and concerns. I use the sharp system to contact the office. Dr. Johnston's nurse Tes is very prompt at answering my emails, and Dr. Johnston even emails me back herself. I just LOVE her and the great customer service. Overall the best. read more

My first time coming here and I was very impressed with staff and doctors thus far. Every staff member that I encountered was super attentive and helpful. I barely got off the elevator to the second floor and someone was waiting nearby to ask me if I needed help finding something. :-). This building has everything in one location: family care, OBGYN, X-ray, pharmacy, internal med, otolaryngology, etc!! I'm so pleased with my google search for a doctor!! read more

Worst appt setter ever at this location ever!Every visit I had with Dr. Tam, I've always waited at least minimum of 1hr outside. That doesn't count when waiting inside the office, and that's another 1 hr or more. Do they just book every 3 mins for each patient? In this location does that mean it's ok to wait 1hr or more always? We go to the Kearny Mesa one, and never had to wait more then 10 mins. I wish they have Pediatric Ophthalmologists at Kearny Mesa. Never go to this location if you don't want to wait total of 2hrs. read more

Sharp Rees-Stealy Otay Ranch - Inside the eyes exam - Medical Centers Near Me - Chula Vista, California

I love the staff and my doctor (Dr. Strauss). They were all really helpful to me being as this was the first time I had to set up a new doctor on my own. When I told them I had no health insurance they were up front about all the costs and making sure they didn't do any unnecessary tests. To save me money they insisted I get the results of a test I needed faxed over from my original doctor. I absolutely love the demeanor of the nurse who would call and let me know how things were going. My original doctors office drug feet on getting SRS the results. I love my new office because they faxed the request twice to make sure they got it because they wanted to get my prescription asap. I was nervous about going to this place (never been a fan of doctors) but all the nurses, doctor, and even the desk people who I would call all the time because I'd forget to write something down, were always nice and helpful. read more

Went to this pharmacy twice and both times staff were rude and made unnecessary comments. Will NOT return or recommend.

Dr. Aspin in Pediatrics is the best! If you are in the Sharp Rees-Stealy network, you can't go wrong w/ Dr. Aspin if you're looking for an excellent doctor for your kids. read more

This system amazes me. At first I didn't think it would be that great, although the multiple times I've been here I have been pushed and poked and prodded, and not once did I think it was a waste of my time. It's nice to know that the people here are selflessly friendly, helpful, and professional. And now I actually look forward to coming here, since my last PCP's staff was hands down rude and uncourteous. I've finally found a healthcare provider I trust and that I know will make good decisions. Mind you, I've been through 3 in the past year. Just couldn't find my niche until now! read more

I have been taking my 89 year old father in law to his appointments here for the past year and a half. He, and I are so pleased and impressed with the care he receives from Dr. Stanley Wilbur (his primary care) and his Ophthalmologist Dr. Seema Sundaram. These outstanding doctors are truly a credit to the Sharp organization. Not only are the doctors great, but everyone from the office staff, Lab staff, to the security officer are stellar. Congratulations on a job well done. read more

I visit this location for all my family's needs. I love each and every department. They strive with customer service and our doctors, Dr. Antos, Dr. Osorio, Dr. Diamond, Dr. Greene, NP Rouloue and all the staff are all amazing! Thank you Sharp! read more

Dr. Antos and his nurse Pam is AMAZING! My kids have had Dr. Antos as their pediatrician since they were born (10 & 7 years old) and they just love to visit with him because he's so personable and funny that they look forward to their visits. Dr. Antos follows up quickly, listens to all our concerns and most of all LOVES what he does. When my kids need their forms filled out for their school, all I do is drop it off and it's ready for pick up within a day or two. Making appointments is very easy. Nurse Pam is so awesome and so efficient she makes everything so easy with whatever tasks, requests or needs that needs to be done. Just recently we had a visit and Pam reminded me that my kids school forms were ready and she handed them to me. I can not say enough great things about Dr. Antos and Nurse Pam, we just love them as they are like a family to us. read more

This review is for the OB department. I switched to Sharp in my 2nd trimester to be able to give birth at Mary Birch. Booking appointments was a TOTAL nightmare. I never got to see the doctor I was referred to once through my whole pregnancy. The appointment center and staff booking appointments are clearly overwhelmed with not enough doctors on staff and would get irritable with me when I would request to only see certain providers I felt comfortable with. The doctor and nurse practitioner I did see are really out of date with current prenatal research, horrible listeners, and tried to push things on me I was not comfortable with. I am SO glad that in month 9 of my pregnancy my husband got a new job and I was able to make the switch to Kaiser. GO WITH KAISER if you can! They are SO much more efficient and patient-friendly. I had my first prenatal at 9months with them and the staff and appointment center were fantastic! So bummed we had such awful experience with Sharp. Makes me sad for all the mamas who are stuck with them because of location and insurance. read more

I absolutely love this facility it's clean, staff is so friendly, iit'sso easy to find parking and everything is here. I absolutely love Dr. Henderson she is awsome. read more

I love the staff in Sports Medicine...always fun to talk with (and joke around) They make my stay in Physical Therapy a lot more pleasant. read more

I want to HIGHLY recommend Dr. Michael Wilson as a family Physician! I have never in my 54 years of life been to a Dr. that is more caring and compassionate than Dr. Wilson. I went to him as a new patient and got in the same day as I called to schedule the appt. I was greeted by a welcoming staff in the receptionist area as well as the nurses of Dr. Wilson. I went into the office while have severe stomach/abdominal pain. Dr. Wilson looked over me, evaluated me and talked the issues over with me and my husband who was on the speaker phone. Dr. Wilson made the decision that it would be best if I immediately went to the ER at Shape Memorial via the transport team. While waiting for the transport team to arrive, Dr. Wilson and his team of nurses cont. to check in on me in the room. WOW, what a great team that Dr. Wilson has working for him! I went to the ER and was evaluated. The next day Dr. Wilson personally called me on my cell phone to check in on me. He then said that he will be calling me the next day as well to check on me. All I can say is that he is an outstanding Dr. He is the Best of the Best! I HIGHLY RECOMMEND Dr. Wilson for any person that is looking for a family Dr. He is looking out for the pts. best interest. I did not feel rushed in the least bit. I would give him and his office team a 10 star if they had that option, but I am giving him a 5 star since that is the only option that I have. GREAT WORK DR. WILSON AND TEAM!! read more

Dr. Hassan is by far the best doctor that I have had and I haven't even had him for a long time. I went in to try and get referred to a dermatologist and once I let him know my situation he cleared up all of my concerns and put me on a path where I have control of my health. He gave me plenty of information as to how I can eat the right way to prevent chronic diseases. And really encouraged a long-term resolution versus a quick Band-Aid over the problem. read more

Great place plenty of parking. They have a pharmacy with snacks for fellow pregos. The drs are awesome. My obgyn is dr Schaefer she's great.

Dr. Hassan and staff are great!! Front desk is always courteous and friendly. I've been attending this clinic for nearly three years and have to say, I look forward to my appointments. read more

Went to the lab this morning for annual blood work. Friendly, quick check in. Waited less than five minutes until I was called in. Yazcara Cuevas drew my blood. She was friendly and professional. I jokingly told her if it hurt I would give her a bad Yelp review. But, she was so gentle and no pain at all, so I thought I better give her a shout out. Thank you Yazcara. read more

I started driving to this facility to see Dr. Blair Henderson (obgyn) after feeling like my previous obgyn (at sharp grossmont) fat shamed me, and completely ignored my concerns. (On more than one occasion.) It is what all srs facilities are... Clean and friendly people working the front desks... The nursing staff is all really great too. What sets this one apart for me is Dr. Henderson.. she's really compassionate, and caring. When I first started seeing her midway through a pregnancy, already feeling ashamed of my weight, she told me she wouldn't sugar coat anything for me, but helped me understand some of the elevated risks of being an obese pregnant woman (in a kind but factual way). In addition to that.. when attempting my first (and later a second) vbac she helped to ease my fears and empower me to achieve the birth I wanted. I wish more doctors were as wonderful as she is. Also at this facility is a wonderful pediatrician Dr. Gabriel Murillo! All of the peds my kids have seen here have been great, but my family really clicked with Dr. Murillo after he treated my youngest while doing rounds at the hospital. My kids feel very comfortable in his care, he's so kind and compassionate too. We drive all the way from East County to see these awesome doctors, really I can't fathom anyone giving them negative reviews. read more

This place sucked. Sad thing was it wasn't the doctors that make it suck it was the old salty clerks and customer experience that you have to go through to see the doctor that make it suck. read more

It was a hell when I went to see Dr. Hassan for the first time. He's very rude to me. He would disrupt me when I say what symptoms I feel and mostly disagree with everything I say. No compassion among patients. I was a new patient to him and he doesn't listen to me! He thinks it's just stress related! I got no relief ... Went home pissed! read more

I've been with sharp for about 6-7 years and used to love and refer my doctor and this facility to everyone. Now it's the complete opposite. I've had an ongoing medical issue for 2 months and have had legitimate health issues and numerous surgeries throughout my life. After 1 month of taking different medications and nothing improving, my Dr said it was too time-consuming and costly to pursue further testing when it's "probably nothing." I asked if I could have a complete physical exam and she said no, she didn't have the time. She ordered some blood work and sent me on my way. She was acting annoyed with me and when I emailed her telling her how she made me feel, she replied back very curtly and did not even apologize. When the nurses called me back (with the exception of Dora), they were rude and seemed irritated that I told them I was still having symptoms and wanted some guidance. One asked if I just wanted to wait for the symptoms to go away on their own, after almost 2 months! They said the Dr wanted to refer me to an infectious diseases doctor only because "she didn't know what else to do", even though my blood tests showed no sign of infection. Unfortunately we have to go through Sharp but I will definitely be changing primary doctors and hopefully someone will finally listen to me. read more

Please do not give this place any business. I'm sure your insurance is accepted somewhere else in San Diego. I've been to a couple SHARP locations and not a single experience has been positive. I give it 2 stars for a nice facility & easy parking. But that's it. The receptionists are the most incompetent receptionists I've ever met. Are you kidding me? I literally feel like someone is playing a mean joke on me when I speak to them either on the phone or face to face. Let me tell you all a little bit about my experiences: 1. I was misinformed over the phone before an appointment. I was told to still come in to see the doctor so I did (because I'd waited months for this appointment). I get there, the nurse assistant takes my vitals, I get to the room & she says I can't be seen and that the person on the phone misinformed me and must've been from the call center and not their office. First of all, your call center should be giving the same info as your front desk. You all are known under the same name. Second of all, you're rude. She asked "so is there anything you wanna see the doctor for? Because we can't do this procedure but if you have a different concern I can get the doctor." I'M AT A DOCTOR'S OFFICE BECAUSE I HAVE A HEALTH CONCERN. No crap! The lady told me my concern was nothing to worry about even after I explained my family history (she didn't even check it out!!!). So I call and leave a complaint with their HR department. And they manage to squeeze me in a week later with a Nurse Practitioner instead of a MD. Turns out my concern was pretty freaking legitimate and this nurse assistant was just an idiot. 2. Every time I go in they look at me like I'm crazy because my birthdate is not in their system correctly. Again, incompetent. I ask them to change it every time & provide my ID and then when I call for another appointment, they can't find me because my birthdate still isn't accurate. 3. You cannot schedule an appointment with anyone unless you call at least 3 months in advance but usually 5-6 months in advance. If you have a lump or some other health scare, go elsewhere because you're problem will only get worse by the time you see a doctor. (When I called to complain that one time, the woman over the phone was very kind. She felt terrible that I was not listened to & she was committed to getting me in to see the doctor. What I called for was very serious- I just don't wanna mention it in a Yelp review. So I appreciate her. But she may have been the only decent employee here). I'm sure this place has some fantastic doctors. But you'll have a tough time seeing them. I feel sorry for the good doctors that are employed here because I've never had a positive experience in the process of trying to see them. Professional healthcare? Nope. More like unprofessional healthcare. Note: I'm a pretty positive person and I extend a lot of grace toward businesses and people having a rough day. I've waited a while to review this place in hopes that it would get better. But it hasn't. So I will be seeking healthcare elsewhere & I suggest you save yourself the headache and do the same. Blessings! read more

Is Sharp Rees-Stealy booking too many patients per doctor? I called for an appointment today and was told my doctor did not have an opening until November 19. However, the person on the phone said they could send him a message and see if he could "accommodate" me, or I could see a traveling physician. Not what I hoped for in a health plan. read more

About a 6 weeks ago, I visited this optical shop and picked out a new pair of frames, second pair of sunglasses, and new prescription lenses for both. Ana, one of the opticians was great, helped me with everything, and made me feel comfortable and secure. That is where my pleasure in this experience ended. Three weeks go by, and I still have no glasses, so I called and I was told that my glasses were ready....why didn't they call me??? Then I was told I needed an appointment to pick up my glasses, which wouldn't be available for another week and a half! To my dismay, I waited. When I came to pick up my glasses, I dropped of another pair of frames to get new lenses placed. I was told this would take about a week. Additionally, the new glasses that I picked up have a HUGE scratch in them that I didn't notice at the time I picked them up. Now I have no glasses, so I had to keep these until my old glasses were finished. Two weeks later.....still no call, so I called them. My glasses were ready??? Now, I'm annoyed. I thankfully got an appointment the next day (today). Today, I went to pick up my old frames with new lenses and they are horrible! The lenses bulged out of the front of the frame and look ridiculous! No I have new glasses with a huge scratch in them and my old glasses with goofy looking lenses....UNACCEPTABLE! Say what you want about LensCrafters, but they get it right in an hour, and these incompetent people can't get it right in over a month. I had to send back my stupid looking glasses to be Re-done and am still wearing my new glasses with a scratch. I would give this establishment ZERO stars if I could. I have thus far spent about $900 on this ordeal, still have no glasses, and I wish I never went there and I want my money back! read more

Avoid. Appointment at 3:30 for a shot, arrived at 3:05. Got seen at 3:45. Shot supposed to to be in my glute. She put it in my hip. 7-8" off... hope the shot is still effective in the WRONG area. No bedside manner just horrible people. I'm sorry I'm stuck with these people. read more

This review is for Mr.Mark Trimble at the information desk . Mr.Timble i would like to thank you for always being such a postive person and for all the years of great work . Usually when you come here, it's because you dont feel good. However Mr.Trimble always finds a way to make you feel better before even being seen by your Dr. He's always smiling and always in a good mood. Thank you for your years of service Mr.Trimble. I appreciate you read more

I've been taking my toddler to Dr. Heartsfield since day one. The day she was born Dr. Heartsfield made the trip to Mary Birch early in the morning, to say hi and give her a quick check. I have always received kind and professional service from her nurses, and staff. They're also quick to answer questions, are accommodating to emergency same day visits, and I've never had to wait longer than 15 min for my appointment. Dr. Heartsfield is incredible with children, she asks if she can check their breathing, and has a wonderfully calm bedside manner. My toddler calls her Doc McStuffins and has no fear of her, in fact when she has a stomach ache she says "Mommy I need to see the doctor." In addition Dr. Heartsfield and her nurses particularly Dana, take their time with each appointment, and I've never felt rushed. read more

I've been a patient here for a few years. I really like my doctor (Dr. McDoniel, if you need a great one), she makes sure you're ok. The people are nice there. Never been past the 2nd floor but it's nice. Parking is easy to find. read more

I had an incredible first experience with Dr. Henderson and her nurse Tess. They were both so sweet and warm. I was super nervous for my appointment but they both kept me calm and comfortable. Everything was explained beyond thoroughly, which I wish my original doctor had done when I was diagnosed with precancer almost two years ago. Now that I know everything that I need to know, I don't have this dark cloud over me. I am super happy with the change for me and I highly highly recommend Dr. Henderson, who was actually referred to me from a friend down here. read more

The staff here is all really nice and has a friendly attitude. The only thing I didn't like was when I went into see my doctor the last time because of a sinus infection. My doctor didn't make me wait long for her so that's a plus. However, she only spent five minutes with me in total. She quickly told me that all I need was over the counter medicine and that I could pick it up at the pharmacy downstairs. I understand doctors are always busy and have other appointments to attend, but more than five minutes would've been nice. Anyways, all the times I have been here I have been treated with respect and kindness hence the four stars. read more

Normally I love everyone and everything about Sharp Rees stealy Otay Ranch, I strongly recommend this medical practice. But today I went to get my flu shot at 1:00 pm. From the moment I went into the room, one of the nurses (don't know her name, she did not introduce herself and I did not see her badge) looked like she was in a bad mood, I asked her: are you tired? long day? she answered "NO, just tired". I sat down and she pulled the chair with me in it to get me closer to her, and gave me the shot. I heard bubbles and I told her I did to what she answered " yes there were bubbles in the syringe" I told her that never in my entire life I had gotten any type of injection with bubbles in it. she did not say anything. then I asked her for a copy of the proof of vaccination for my work and she told me to take a picture. Really disappointed this time. read more