Disorganized front staff and intake process. Seems like a combo of apathy and lack of training…read more Went in for a foot injury and received a referral for approved X-Ray locations. Unfortunately, the form was at least 3 years out of date so many locations were closed and/or didn't provide X Rays. After driving to several locations that were listed on their form, we eventually decided to go to an urgent care that had an on-site X Ray facility. With some basic administrative staff training and updates, Palm Desert Urgent Care could get up to speed and provide a standard of care that customers expect.

Dr Abejar and staff always provide great care for their patients. Thank you for taking such great…read morecare of me.

Frankly, it is impossible for me to be able to express in mere words how much I absolutely respect,…read moreadore, appreciate, feel most fortunate and grateful to have Dr Siman as My Primary Care Physician. Dr Siman is not only highly educated, but he has an innate ability to quickly identify the issue(s)/ problem(s). His high IQ is beyond apparent. His perfect text book knowledge combined with his experience, caring and kindness... makes a very rare, old school Dr. I feel safe and secure....and well cared for. I can not forget his incredible Staff......they are all wonderful and caring. Thank you. Being the son of a Doctor, I tend to have high expectations. Dr Siman is a 10 Star Physician. Thank you so very much Dr. I appreciate you.

Another review stating the incompetence of the front office staff is making me find a new doctor.read more

If we could give Dr. Siman and his team ten stars, we certainly would!…read more Dr. Siman is truly exceptional. He is attentive, genuinely interested in helping his patients, and incredibly thorough in his evaluations. What sets him apart is not simply his impressive knowledge of medicine, but the way he applies it: he listens carefully, asks thoughtful questions, considers the whole picture, and never makes you feel rushed or like just another patient. We have lived around the world and have had the opportunity to meet doctors in many different places, and we can honestly say that we have never experienced a physician quite like Dr. Siman. His depth of knowledge is remarkable, but equally impressive is his compassion, kindness, patience, and extraordinary bedside manner. He brings something very special to the practice of medicine--a combination of expertise and genuine human concern that is becoming increasingly rare. Dr. Siman is also refreshingly different in the best possible way. He is curious, engaged, approachable, and remarkably present. You can tell that he truly cares about understanding what is happening with his patients and finding the best possible path forward. He doesn't simply look at a diagnosis or a set of test results; he looks at the person. If you are fortunate enough to find yourself in Dr. Siman's office, consider yourself very fortunate indeed. We feel that having the opportunity to be cared for by a physician of his caliber is a once-in-a-lifetime experience. In our opinion, he is one of the finest doctors available anywhere in the country. And his team is outstanding as well. Lizbeth, Jennifer, and Rosie are each incredibly capable, caring, professional, and compassionate. They make you feel welcomed, heard, and genuinely cared for. Their competence and kindness reflect the same high standards Dr. Siman brings to his practice. It is rare to find a doctor and a team who combine such extraordinary medical knowledge with this level of humanity. Dr. Siman and his entire team have our deepest appreciation and highest recommendation. Again, if ten stars were an option, we would gladly give them.

One of the worst doctors offices ever. Every single person that works up front is rude. Dr. James…read moreis great. Dr. Lauren is great, everyone else is terrible. Be prepared to have your refills delayed and not filled on time. Unanswered phone calls, and a complete lack of customer awareness or support for their clients. This place and their parent company lifekind health is a JOKE.

If I could give this doctor a -10, I would. This is by far one of the most unprofessional and…read moredisorganized medical offices I've ever dealt with. As a new patient, I waited six months just to get an appointment--which should have been my first warning. The La Quinta office told me I had to complete intake forms before they could schedule me. I did everything they asked, and they said they would call me back. They never did. No follow-up, no accountability. I then tried the Palm Desert office. Things seemed fine at first, but that quickly changed. They canceled my appointment with the doctor and pushed me to see a PA instead. I reluctantly agreed. On the day of the appointment, I had to call them myself because I never received any confirmation--no email, no text, nothing. When I called, the receptionist asked if I could come in earlier at 2:45. I told her I couldn't and specifically asked if 3:30 would still work or if I needed to reschedule. She clearly confirmed that 3:30 was fine. I showed up early at 3:15, only to be told the PA had already left. Instead of taking responsibility, they falsely claimed they had called me and that I said I would arrive at 3:00--which is completely untrue. At that point, it was clear they were more interested in covering their mistake than helping a patient. To make matters worse, I tried to resolve this with the office manager. She put me on hold for over 30 minutes because she was "on the phone with the pharmacy." Since when is the office manager handling pharmacy calls? I thought that was the responsibility of the nursing staff. It felt like yet another excuse and a complete waste of my time. This office is not just disorganized--it's dishonest. They waste your time, fail to communicate, and then blame you for their own failures. If this is how the practice is run, it reflects very poorly on the doctor. Patients deserve far better than this level of incompetence, lack of accountability, and disregard for their time.

Dr Mawmaw is the Best here in Valley and the best practitioner I have ever been to. She always…read morecomes in well prepared. She is a great diagnostic specialist. I feel safe under her care. She is also very kind and caring. Highly recommended.

I had an appointment, but life happens, and I was unable to make it due to heavy workload at my…read morejob. I was so busy I didn't even have time to call till the end of the day, BUT I left a message with the answering service. This doctor would hear none of that. He refused to see me because forgiveness goes against his policy. Aren't patients allowed any understanding? Not according to this place! They basically accused me of lying/not calling and all they had to do was check with their answering service. Strict policies of refusing rescheduling if appointment is missed. Unable to listen to reason for missed appointment. Denies having an answering service message. The black nurse is extremely unprofessional and belligerent from the very first conversation. I have never experienced such unprofessional, irrational, lack of bedside manner in life. Not recommended at all. Instead of going to Steven Western,, I highly recommend Palm Valley Immediate Care - Urgent Care & Clinic Services at Indian Wells, CA They were able to take me right away, no problem, considerably less expensive, but the main thing is the people were super friendly and nice, even sweet. That's the type of behavior that deserves reward.!

Very Professional Medical Office. Dr Western is knowledgeable and compassionate. An excellent…read moreprimary care Doctor.

Dr. Capó is extremely thorough and intentional with the time allotted to him each visit, and he…read moreconsistently demonstrates compassion and genuine concern for the wellbeing of his patients. He takes the time to ensure his patients understand exactly what's going on with their bodies, and urges them to advocate for their own health when they visit any healthcare provider. If you are looking for a PCP whose sincere intent is to get you moving and feeling as good as possible, choose Dr. Capó.

My husband and I moved to the Coachella Valley almost five years ago. During the first two years we…read morehad a very hard time finding a PCP. They were never available and didn't I didn't have confidence in care I was receiving. Fortunately, our neighbors recommended Dr Capo and grateful to have him as my/our Dr. He is dedicated to what he does. He is attentive to our needs. If we have concerns about anything, all we have to do is call is office for an appointment. He wants his patients to have a long and healthy life. I would recommend him to others who want quality care.

I was a first time patient and I had the pleasure of being examined by the amazing Dr. Mora. He…read morewas such a nice and kind doctor. He listened to my enthusiastic stories about moving and even though he thought it would only be a one time visit - he still gave me 100 percent. Ultimately, as fate had it, I did not move. So this office is now stuck with me. I got the VIP treatment from the get go. A few months back when I called to schedule my first time appointment, the phone was answered by a real person. And a nice one too. She was super helpful in answering questions and sent me the new patient forms to fill out immediately. When I arrived for my appointment, the front office ladies greeted me immediately. I thought they were very friendly and efficient. I was quickly escorted to an exam room (on time) and then got to meet Dr. Mora - my new primary care physician. I was just so impressed with how nice he was. Anyway that was a few months ago. And I wanted to add more to this review...I had routine lab work done and Dr. Mora's office ACTUALLY CALLED ME WITH THE RESULTS. Previously, I have always had to call myself or get the info myself on line after months had passed and I had not heard from my PC doctor. Then they even called me with my routine mamo results. It made me feel delighted that my doctor was actually monitoring my lab results. Then....the icing on the cake...I got a letter in the mail from their office. It was from the doctor! He personally thanked me for becoming a new patient. WOW!!! I super recommend this office!

I don't know what has happened to this place . They used to be so good . Now everyone from doctor…read moreto assistant nurse acts like a kook . Dr Montes? She seemed fine first time but after that her condescending tone and in a hurry to leave the room attitude became clear that is who she actually is . Burn out is real , maybe take a break instead of having such a gross bedside manner .

I am with Dr, Civrna since two or three years now. She is an…read moreEuropean not a native American, I am telling that because she is no sweet talker, not rude at all but she is blowing no sugar also! Very honest very direct and very knowledgeable. Some people can't deal with this direct (but friendly) way. I appreciate it very much! The only thing I don't like is if I need to come back in the office for reading blood pressure I need to pay my copayment again and that is a bit pricy only for this matter

Dr. Civrna has been my doctor over 20 years and I feel I…read morehave the best If she questions any symptoms she will refer you to a specialists The gentleman that said something about insurance I have Medicare They will submit the claim but you will have to pay for the visit I understand why she does that and I have never had a problem as once they hear from Medicare they will send you a check I find Dr Civrna a very good person and excellent doctor, but when you are in to see her, she is concentrating on your health from top to bottom Also appreciate her office staff and they have been with her forever I think that speaks for itself about the person she is