Upon searching for lodging for our 16 month assignment in Lima, we found 2 complexes that looked…read moresuitable for my expectation (pool, clean, location, pets accommodations, updated living). However, the choice property did not allow more than 1 pet. We have 2 dogs that travel with us so North Lake Village was the only option. The pool was a huge selling point. Once we arrived, it was clear the photos and accommodations were not as shown on the website. This property is very old although we reside in what they consider an "updated townhouse". Within the first few days, I discovered small roaches in the Livingroom area, a leak from the air conditioner and that the ice maker was not functional. I addressed these issues with the office and they did take care of the issues. Once settled, we were going to use the pool, but the pool is and has been closed. I spoke with the property manager and she advised that her hands were tied on getting it open. I called the management company and to date (2 weeks) no one has returned my call to discuss my issues. The office staff attempted to be accommodating but placed blame on the management company and rules set forth by them on the pool situation. I would think this would be notated on the complexes website, but it is not. My recommendation is that if you value the use of a pool in the summer, find somewhere else to live. This complex appears to be full of construction workers and lower income (possibly HUD?). If you are looking for upper scale living, this is not the place for you. The staff is nice and I understand that they can only do what is in their control but the pool situation is ridiculous. The landscaping company interrupts your Saturdays by mowing and blowing grass all over your patio and your furniture. To do it all over again, I would look in a different town to find lodging. I also looked up the ROCO Management on BBB. Clearly, they are not concerned in the least with anything to do with their properties as their rating is 1 star.

Ok I've lived here for a year now and honestly I'd give it a 5/10. I moved here to go to UNOH and…read moreit seemed like a nice area at first, but multiple things have happened now that make me want to leave. My car (along with 8 other cars in the parking lot) were broken into and everything was stolen. My neighbors pipes burst and it flooded part of my living room (they paid to clean the carpet but they said I would have to take it up with the neighbor to get any of my personal belongings that were ruined fixed , which never happened). They say you have a parking space but you don't. If you work nights when you get home just expect that all the parking spots in front of your door are going to be taken, so you will have to park a ways away and walk. After the car and living room incidents (and once I lived here long enough to realize it not a great part of town), I went to the office to see if I could break my lease and move somewhere else and they make it almost impossible. You have to give them 4 months rent for after you leave. I live in a 3-bed, 2-bath so my rents around 1,000 a month. Meaning if I move out in January I have to pay 4,000 for Feb, Mar, Apr and May. They make it almost impossible to break a lease. I saw a lot of great reviews for these apartments and that's partly why I moved here. What they don't tell you is if you write a good review on apartments.com, yelp, google, facebook, or apartmentratings.com you get 5$. They tell you to use key words like "gorgeous pool", "great lake for fishing" or "quiet neighborhood". So keep in mind when you're reading these reviews some of them may have been written just to get a prize, not actually because they're true. If you have to bribe your residents into making a good review that says something.

management worthless, made appointment to see apartment an they never showed! Would not answer…read moretheir phone or respond to text message.

over priced for the condition they are in, nothing is updated. you have two washers and two dryers…read morefor the entire appartment and half the time those don't work, management is horrible they take forever to get back to you and if something needs fixed you might as well fix it yourself.

property manger isn't too professional they do fix any maintenance fast other apartment issues do…read morenot get handled too well . such as parking isn't great for you to get to your building . I can't have respect for the property manger as she lied to my face 3 times in counting. I lived there only 4 months till it got so bad I moved out. apartments are not too bad just the office isn't worthy I feel .

Don't bother with this place, no return phone calls and the corporate office answers the phone…read more"hello" like it's a residence. Terrible customer service, very defensive when questioned about the quality level of customer service. Seems to be a thing in Lima.