It's a great apartment to live in. Quiet, clean, and safe neighborhood. The landlord is really nice.read more

This was an overall horrible experience. From the area being extremely trashy, to the landlords…read morebeing very abrasive, to being charged for amenities that never worked. Even had animals busting through the air vents. Not to mention they couldn't keep the A/C working. Safe? The front door was an interior closet door, and you can forget about ever getting your deposit back. Doesn't matter that when you move in the floors are black, and the toilets hadn't been cleaned, and electrical code violations all over their units. Not to mention the 5 inch long centipedes. Good luck if you sign a lease with this company.

Under new ownership but still same crappy apartments. I've lived here 4 years now and have had to…read morecall about the air conditioner 8 times. Nothing's ever fixed. Just cobbed up so it works for a while. If I could afford anything else I would have been gone years ago. If you can afford more, find ANYTHING else. This place is terrible.

I would give these people 0 stars if it were an option. I called asking basic information and got…read moretransferred suddenly, then I had to go into their office to get any information about their dog policy, only to be handed a paper with Kentucky state law regarding service animals. These people are a complete waste of time and I hope they don't continue wasting valuable oxygen when people with common sense and brain cells have to breathe the same air.

When I signed my lease mid-October, I questioned why my rent was $1,000 and not $900 as shown on…read morethe website. I was told it was because I was on the second (top) floor. I later found out other renters on the top floor were paying $900. I raised the question to management in April and was told it was because the rent went up shortly before I signed my lease then went back down, however they were unable to provide a timeframe for when the rates increased or decreased. Owners will not do an addendum - they said I have to wait until my lease is up to have it lowered. Also, the girl who told me the story about the top floor being at a higher rate no longer works there and the current people who work there said they don't know why I was told that as the reason for rent being higher. The apartment interior is very outdated, minimal was done to make it move-in ready. Subflooring and carpet should have been replaced - several areas of subflooring are uneven and dip when walking across the rooms and the carpet is very worn and stretched out/wavy. Fixes were done on the cheap, for example the hole where the deadbolt should have been on the outside storage closet was "fixed" by installing a silver doorknob above the gold one that is the actual doorknob. The main areas such as the breezeways, stairs, outside lighting are dirty and not maintained. When I moved into the apartment, I was told they were going to be pressure washing these areas, but this hasn't happened.

If you rent from them don't expect your deposit back. They refuse to do a walk through when you…read moremove out & then claim the place is dirty & refuse to return your deposit money. RENTER BEWARE!!

I would highly recommend Hager Rentals. The staff in the office was always so nice and helpfu…read more Maintenance was always there within an hour or so if something needed fixed. I received my deposit back within a month after I moved. I loved my apt. but had to move for family reasons. I would definitely rent from them again if I needed too.

I wish I could give zero stars. I rented a smelly duplex from them back in 2016. It was old and…read morefalling apart but it was cheap. I lived there over a year. Always paid my rent and fulfilled my lease before I moved out. My mom and I cleaned the apartment before we left, which didn't do much to help the state it was in. Then I recieved a random bill for $600 for pet damage. The place i was in didnt even allow pets but i was being charged that amount. I called them 3 times and everytime they couldn't even locate the papers from the walk through and kept telling me to call back. I finally called and got the owner and he too couldn't find the paperwork and told me not to worry about it, that he would take care of it. Years go by and I hear nothing. I recieve no letter. Then in 2019 I get a report on my credit for $245. I called them and they can't even find the paperwork for that. They told me its the amount they settled for from the $600. So I call the collection agency CBS and im told they will investigate it and if I dont hear anything back or recueve a letter I am good. They never did anything either. There is no reason for me to pay an amount over animals I couldn't even have for damage that never happened. Had they did one walk through while I lived there, they would've known it was just me. Im so disappointed in this company. They are greedy and lie. And I wouldn't recommend anyone to rent from them. Not unless you have a ton of money to blow once you move out. Thanks to them, I have to hold off on purchasing a house. I refuse to pay an amount for something that didn't happen. Sorry you won't get your money from me, but I hope this review deters people from renting from you. I was patient for 5 years and never wrote one bad thing about this place but im done.

When I signed my lease mid-October, I questioned why my rent was $1,000 and not $900 as shown on…read morethe website. I was told it was because I was on the second (top) floor. I later found out other renters on the top floor were paying $900. I raised the question to management in April and was told it was because the rent went up shortly before I signed my lease then went back down, however they were unable to provide a timeframe for when the rates increased or decreased. Owners will not do an addendum - they said I have to wait until my lease is up to have it lowered. Also, the girl who told me the story about the top floor being at a higher rate no longer works there and the current people who work there said they don't know why I was told that as the reason for rent being higher. The apartment interior is very outdated, minimal was done to make it move-in ready. Subflooring and carpet should have been replaced - several areas of subflooring are uneven and dip when walking across the rooms and the carpet is very worn and stretched out/wavy. Fixes were done on the cheap, for example the hole where the deadbolt should have been on the outside storage closet was "fixed" by installing a silver doorknob above the gold one that is the actual doorknob. The main areas such as the breezeways, stairs, outside lighting are dirty and not maintained. When I moved into the apartment, I was told they were going to be pressure washing these areas, but this hasn't happened.

Horrible rental company. Super rude staff except for one lady. They will try to charge you for…read moreevery little thing when you move out. I don't know anyone who has ever gotten their security deposit back despite deep cleaning their apartment.

I've rented under this company for a grand total of something like 15 years now on different…read moreoccasions. The first 10 years or so, they were great. When I needed a place later in life and came back to them, things started great but went downhill fast. They have now enacted policies that they refuse to enforce including parking rules. I've complained since November 2020 with literally nothing done to this day (4/15/22) and most of the time get absolutely no response back at all. They show up without warning asking to see your place (which is illegal under KY law) and I work from home so its a problem and it makes me feel like the guilty one for saying no. So they want you to jump on their time but can't be bothered to answer tenant calls for help. I've never missed a payment in the 6 years or whatever its been in my current spot but get ignore when I just try to follow THEIR own rules. In the last year I've had to call 911 many times after making it my whole life never having to before due to the shady neighbor and drug activity. A neighbor tried to burn down their own neighbor (apartment directly attached to their own cause thats smart) so just to give you an idea of the neighborhoods you'll be dealing with.

I strongly advise against renting through this company. It's honestly the most disorganized…read morecompany I have ever come in contact with. After moving in, there were quite a few maintenance issues that I had brought up to the owner. Weeks had passed and only one of those issues had been fixed - something that I honestly could've fixed myself. Now we're three months into living here and broken things keep popping up with no one coming to fix them. Two broken stove burners, a broken washing machine, a dishwasher that doesn't clean anything, lighting fixtures that don't work even after replacing bulbs, a leaking water heater that has grown mold, and not to mention the cracked weather stripping in the doors that make our apartment easily accessible to cockroaches. We pay way too much money to be living somewhere that we can barely use anything properly. If properly taken care of, these rentals would be so work the money that everyone pays to rent.

When we moved in, paying already a ridiculous price for such crap, it seemed okay. Until we learned…read morethe our one year old son's door was falling apart and completely hollowed out, the bathroom vinyl was coming up as soon as we would open or close the door, and on top of all that, in the master bedrorom ( my room mind you ) the carpet and wall were not sealed off so we now have planes and we'd growing in our room, along with that come crickets and other bugs. Along with rain water and mold. Very displeased we will NOT be coming back after our lease is up

If I could give this place negative stars I would. Worst service I've ever seen. Plumbing is the…read moreworst. Haven't had use of our bathroom in almost a week now. Have to walk to another building in this cold or rainy weather to take a shower in a vacant apartment. CHARGING US for the backed up sewage, AND it's just not worth the price. AVOID THIS PLACE LIKE THE PLAGUE. 0/10 DO NOT RECOMMEND.